Discover What Makes Each of Our Hub Airports Unique - United Hub

Discover what makes each of our hub airports unique

By The Hub team

If you fly regularly, one terminal starts to blur into the next. But next time you're flying through one of our hub airports, take a minute to check out some of these unique features.

Sample fresh sushi from Tokyo

You won't need an airplane to be transported around the world — just step into Terminal C's Global Bazaar at Newark's Liberty International Airport (EWR). Tsukiji Fishroom features sushi made on-site with the freshest fish flown direct from Tokyo. Slurp ramen with hand-pulled noodles at Kaedama. Choose from sweet or savory at Creperie Juliet with options like S'mores Chocolate & Marshmallow and Mushroom, Spinach & Cheese. Or get your early morning fix from Poppy's Bagels. You'll find endless options in this food hall designed specifically for the on-the-go guest.

Have an artistic experience

Contemplate life as you enter Los Angeles International Airport (LAX). You'll encounter Gary Brewer's "Across the Universe" in the Terminal 7 ticketing lobby — one of many pieces curated by the LAX Art Program which features local and regional artists and aims to enhance and humanize the travel experience. Brewer's large-scale oil paintings reference abstract images inspired by NASA's efforts to map dark matter, the invisible gravitational entity that orders galaxies into clusters, using the Hubble Space Telescope.

Let out your inner AV geek

Spend a layover discovering the history of commercial aviation. Located before security in San Francisco's International (SFO) Terminal, the Louis A. Turpen Aviation Museum is part of the SFO Museum in an adaptation of the airport's 1930's passenger lobby. Learn about the innovative clipper ships that took the first flights across the Pacific Ocean with "China Clipper" or see aircraft development over the years through the model aircraft collection, "Aviation Evolution," from the 1903 Wright Flyer to today's airliners.

Check out Sky's the Limit underground

For over 30 years, Michael Hayden's "Sky's the Limit" has been captivating our customers as they traverse the underground walkway from Concourse B to Concourse C in Terminal 1 at Chicago O'Hare's International Airport (ORD). With mirrored ceilings, thousands of feet of undulating rainbow neon lighting synchronized with music, the tunnel invites you in to be part of the experience. Whether as a welcome home to Chicagoans or merely a stop on your journey, it is always a sight to behold.

Skate through the airport

Photo credit: Denver International Airport (DEN)

This holiday season the airport was the destination in Denver. Travelers enjoyed a break from the terminal at Denver International Airport's (DEN) third annual ice rink, that we sponsored. Set up between the terminal and the airport Westin hotel from November to January, you could stretch your legs and skate through your layover with free skating and skate rentals.

Fill up on mouthwatering BBQ

Local barbeque is cooked on-site at Q in Houston's George Bush Intercontinental Airport. Dig into traditional Texas barbeque like brisket, ribs and Texas sausage all smoked right in the middle of Terminal E — you can't miss the vast copper tubing that carries the smoke outside. Serving breakfast through dinner, you can get a taste of Texas all day long.

Check out one of these unique Hub airport locations yourself by visiting united.com or use the United app.

Adjusting to Customer Demand, United Adds New Nonstop Service to Florida

By United Newsroom, August 12, 2020

CHICAGO, Aug. 12, 2020 /PRNewswire/ -- United Airlines today announced plans to add up to 28 daily nonstop flights this winter connecting customers in Boston, Cleveland, Indianapolis, Milwaukee, New York/LaGuardia, Pittsburgh and Columbus, Ohio to four popular Florida destinations. The new, nonstop flights reflect United's continuing strategy to aggressively, and opportunistically manage the impact of COVID-19 by increasing service to destinations where customers most want to fly.

Entertainment for all

By The Hub team, August 04, 2020

Our Marketing Inflight Entertainment and Connectivity team and Bridge, our Business Resource Group (BRG) for people with all abilities, partnered together to test and provide feedback on our award-winning seatback inflight entertainment (IFE) system.

Aptly named "Entertainment for all," our new seatback IFE system offers the an extensive suite of accessibility features, allowing for unassisted use by people of all visual, hearing, mobility and language abilities.

"It's nice to know that I can get on a plane and pick my favorite entertainment to enjoy, just like every customer," said Accessibility Senior Analyst and Developer and Bridge Chief of Staff Ray C., who is blind.

"As a deaf employee, the closed captioning availability on board our aircraft is something I value greatly," added Information Technology Analyst Greg O. "The new IFE further cements United's visibility within the deaf community and elsewhere. It makes me proud to be an employee."

Accessibility features of the new IFE include a text-to-speech option, explore by touch, customizable text size, screen magnification, color correction and inversion modes, and alternative navigation options for those unable to swipe or use a handset. For hearing-impaired and non-English-speaking passengers, customization options provide the ability for customers to be served content and receive inflight notifications based on their preferences and settings —with closed captions, with subtitles or in the language of their choice from the 15 languages supported. Our "Entertainment for all" system won the Crystal Cabin Award in 2019, and recently, the Dr. Margaret Pfanstiehl Research and Development Award for Audio Description by the American Council of the Blind.

"This really showed the benefits of partnering with BRGs in helping us improve products and services for our customers and employees," said Inflight Entertainment and Connectivity Senior Manager Corinne S. "Even though we have been recognized with awards for our IFE accessibility features, we are not resting on our laurels but continuing to work towards improving the inflight entertainment experience for all of our customers to ensure entertainment is available for all."

Shaping an inclusive future with Special Olympics

By The Hub team, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at jointherevolution.org/pledge.

And be sure to check out Daniel's podcast The Special Chronicles.

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