Discover What Makes Each of Our Hub Airports Unique - United Hub

Discover what makes each of our hub airports unique

By The Hub team

If you fly regularly, one terminal starts to blur into the next. But next time you're flying through one of our hub airports, take a minute to check out some of these unique features.

Sample fresh sushi from Tokyo

You won't need an airplane to be transported around the world — just step into Terminal C's Global Bazaar at Newark's Liberty International Airport (EWR). Tsukiji Fishroom features sushi made on-site with the freshest fish flown direct from Tokyo. Slurp ramen with hand-pulled noodles at Kaedama. Choose from sweet or savory at Creperie Juliet with options like S'mores Chocolate & Marshmallow and Mushroom, Spinach & Cheese. Or get your early morning fix from Poppy's Bagels. You'll find endless options in this food hall designed specifically for the on-the-go guest.

Have an artistic experience

Contemplate life as you enter Los Angeles International Airport (LAX). You'll encounter Gary Brewer's "Across the Universe" in the Terminal 7 ticketing lobby — one of many pieces curated by the LAX Art Program which features local and regional artists and aims to enhance and humanize the travel experience. Brewer's large-scale oil paintings reference abstract images inspired by NASA's efforts to map dark matter, the invisible gravitational entity that orders galaxies into clusters, using the Hubble Space Telescope.

Let out your inner AV geek

Spend a layover discovering the history of commercial aviation. Located before security in San Francisco's International (SFO) Terminal, the Louis A. Turpen Aviation Museum is part of the SFO Museum in an adaptation of the airport's 1930's passenger lobby. Learn about the innovative clipper ships that took the first flights across the Pacific Ocean with "China Clipper" or see aircraft development over the years through the model aircraft collection, "Aviation Evolution," from the 1903 Wright Flyer to today's airliners.

Check out Sky's the Limit underground

For over 30 years, Michael Hayden's "Sky's the Limit" has been captivating our customers as they traverse the underground walkway from Concourse B to Concourse C in Terminal 1 at Chicago O'Hare's International Airport (ORD). With mirrored ceilings, thousands of feet of undulating rainbow neon lighting synchronized with music, the tunnel invites you in to be part of the experience. Whether as a welcome home to Chicagoans or merely a stop on your journey, it is always a sight to behold.

Skate through the airport

Photo credit: Denver International Airport (DEN)

This holiday season the airport was the destination in Denver. Travelers enjoyed a break from the terminal at Denver International Airport's (DEN) third annual ice rink, that we sponsored. Set up between the terminal and the airport Westin hotel from November to January, you could stretch your legs and skate through your layover with free skating and skate rentals.

Fill up on mouthwatering BBQ

Local barbeque is cooked on-site at Q in Houston's George Bush Intercontinental Airport. Dig into traditional Texas barbeque like brisket, ribs and Texas sausage all smoked right in the middle of Terminal E — you can't miss the vast copper tubing that carries the smoke outside. Serving breakfast through dinner, you can get a taste of Texas all day long.

Check out one of these unique Hub airport locations yourself by visiting united.com or use the United app.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

Scroll to top