Making Mom Proud - United Hub

Making mom proud

By Matt Adams, May 09, 2018

It was a rainy late March morning, and one of our Ramp Service Employee Karen Perreira and her crew were making final preparations for an inbound aircraft at Chicago-O'Hare's gate F14. In the last moments before arrival, their team lead for the day, Chris Kaczmarek, made sure everyone was clear on his or her positioning, then he looked at Karen.

"You OK working the pit on this one?" he asked with some hesitation, partly because of Karen's 20-plus years of seniority on him, but partly for reasons a little more, well, delicate.

"Sure, I'll swap with you," she answered, concealing a grin.

"Thanks, Mom."

Geoff, Karen and Chris on the ramp

For the past two years, Karen has had the rare pleasure of working with not just one, but two of her three sons. Chris, her oldest, came to the airline first, followed a few months later by her middle son, Geoff Kaczmarek. Karen's youngest, Nick Kaczmarek, is still in school at Southern Illinois University, but she has a gut feeling he might join her and his big brothers in the family business one day, too.

"Any time we all get together, Chris, Geoff and I talk airport, and Nick always gets jealous," Karen joked.

Since the time they were in diapers, Karen's boys have grown up around the roar of jet engines, so she's not altogether surprised that two of them have followed in her footsteps. Chris was fresh back from a U.S. Army deployment to Afghanistan in 2016 when Karen first mentioned to him that United was hiring at O'Hare. He said he was interested, but he had one question.

"He asked me if I'd put in a good word for him," she recalled, laughing at the memory. "I said, 'Of course!'"

More often than not, Chris and Geoff work a different shift than Karen, but like any good mom, she still keeps tabs on them. Her proudest moments are when mutual colleagues come up and tell her how well her sons are doing.

"It's very rewarding," Karen said. "You try to guide your children their whole lives, and then to see them turn out the way you envisioned them being, I can't explain how great that feels."

When they were younger, Karen worked nights so she could be at home to see them off to school in the mornings and welcome them back each afternoon. As they got older, she was a fixture at her boys' Friday night football and Saturday morning baseball games and bonded with them on family trips every summer. But of all the special memories motherhood has given Karen, seeing her children next to her in United uniform rivals any of them.

"It's been a great experience," she said. "Of everything I've done at the airline, working the ramp is my favorite, especially now that I get to do it with my sons. I always taught them to be good, kind and mindful of others, and I get to watch them exhibit that every day. They're hard-working, loving and caring men."

United Cargo moving more medical supplies and PPE

By Matt Adams, April 08, 2020

As the COVID-19 crisis has evolved, United's cargo operation has emerged as a critical conduit for getting life-saving goods where they're needed most.

Last week, we helped Flexport.org, the social impact arm of a freight forwarder based in San Francisco, import two shipments of medical and personal protective equipment (PPE) destined for New York and California. The first of those loads arrived in San Francisco from Shanghai aboard a chartered United Boeing 787-9 on Wednesday. It contained 1,000 ventilators, 70,000 goggles and 300,000 masks, all of which were donated by Alibaba cofounder and Brooklyn Nets owner Joe Tsai and his wife, Clara Wu Tsai. Those items were then put on a United 777 and flown to EWR, where they were distributed to 14 hospitals, medical centers and nursing homes in the New York City region.

The second shipment came into San Francisco the following day containing surgical gowns, hazmat suits and several million more masks for first responders in California. United employees unloaded that aircraft upon arrival and helped get the PPE onto trucks for delivery to Bay Area hospitals.

We are operating, on average, 20 cargo-only flights each day between six U.S. hubs and cities in Asia, Australia, Europe and the Middle East. In the process of doing so, we are moving thousands of pounds of medical supplies, pharmaceuticals and PPE, in addition to those mentioned above, to help stem the spread of COVID-19 and treat those afflicted.

Domestic and international schedule reductions

By The Hub team, April 07, 2020

While travel demand and government restrictions continue to impact our schedule, we know some people around the globe are displaced and still need to get home. We continue to operate dozens of repatriation flights in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times. Learn more about what we're doing to keep customers and employees safe.

Flights continuing from now into May:

Atlantic

Operating:

  • New York/Newark – Frankfurt (Flights 960/961)
  • New York/Newark – London (Flights 16/17)
  • New York/Newark – Tel Aviv (Flights 90/91)

Pacific

Operating:

  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870
  • Select Guam routes, including daily Guam – Honolulu (Flights 200/201)

Latin America/South America

Operating:
  • Houston – Sao Paulo (1x daily)
  • Houston – Cancun (3x daily)
  • Houston – Mexico City and Monterrey (2x daily)
  • Houston – Guanajuato, Guadalajara, Puerto Vallarta and Los Cabos (1x daily)
Suspended:
  • All other hub flying to Mexico is canceled.

Caribbean

We are suspending all remaining Caribbean service: NAS (Nassau, Bahamas) through May 3, SJU (San Juan) and STT (St. Thomas) April 7 – May 3 (at the earliest).

Canada

  • All flying to Canada is suspended.

To help with the uncertainty around future travel — be it summer vacations, conferences, events and more — customers now have until April 30 to make changes to, or cancel, any travel they have booked through the end of the year without fees. This is in addition to existing waivers already in place which allow customers to change or cancel plans for travel through May 31.

Please visit united.com for more information, or reference our step-by-step guide on how to change your flight, cancel and rebook later.

Domestic schedule

We have taken every opportunity to continue offering service to as many airports as possible through other United hubs as we have reduced our domestic flying. Effective April 8, we will suspend service between the mainland and Hilo, Maui, Kona and Lihue - and we will maintain our daily service between our San Francisco hub and Honolulu, which has been reduced to one flight daily. We will continue to operate daily service between Honolulu and Guam. These suspensions will run through April 22.

We are closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust our schedule accordingly.

Hub city Route suspensions Remaining service
Chicago Albuquerque, NM
Asheville, NC
Bismarck/Mandan, ND
Bozeman, MT
Eugene, OR
Fresno, CA
Hilton Head, SC
Honolulu, HI
Jackson, MS
Kahului, HI
Kearney, NE
Palm Springs, CA
Panama City, FL
Reno, NV
San Jose, CA
Spokane, WA
Valparaiso, FL
Wilmington, NC
DEN, IAH
IAD
DEN
DEN
DEN, SFO
DEN, SFO
IAD
SFO
IAH
Market Suspension
DEN
DEN, SFO
IAH
DEN, SFO
DEN
DEN
IAH
IAD
New York/Newark Appleton, WI
Arcata/Eureka, CA
Charleston, SC
Grand Rapids, MI
Hartford, CT
Hobbs, NM
Honolulu, HI
Jacksonville, FL
Kahului, HI
Kona, HI
Lihue, HI
New York, NY (LaGuardia)
Santa Rosa, CA
Shreveport, LA
Syracuse, NY
ORD
SFO
IAD, IAH, ORD
ORD
IAD, ORD
IAH
SFO
IAD, IAH, ORD
Market Suspension
Market Suspension
Market Suspension
ORD
SFO
IAH
IAD, ORD
Houston Akron/Canton, OH
Boise, ID
Grand Rapids, MI
Hartford, CT
Honolulu, HI
Lexington, KY
New York, NY (LaGuardia)
Norfolk, VA
Ontario, CA
Palm Springs, CA
Reno, NV
Richmond, VA
San Jose, CA
St Louis, MO
ORD
DEN, ORD, SFO
ORD
IAD, ORD
SFO
IAD, ORD
ORD
DEN, IAD, ORD
DEN, SFO
DEN, SFO
DEN, SFO
DEN, IAD, ORD
DEN
DEN, IAD, ORD
Los Angeles Arcata/Eureka, CA
Austin, TX
Baltimore, DC
Bend/Redmond, OR
Boise, ID
Boston, MA
Bozeman, MT
Cleveland, OH
Colorado Springs, CO
Eugene, OR
Fresno, CA
Hilo, HI
Honolulu, HI
Kahului, HI
Kona, HI
Las Vegas, NV
Lihue, HI
Madison, WI
Mammoth Lakes, CA
Medford, OR
Monterey, CA
Orlando, FL
Palm Springs, CA
Phoenix, AZ
Prescott, AZ
Redding, CA
Reno, NV
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Luis Obispo, CA
Santa Barbara, CA
Seattle, WA
St George, UT
Stockton, CA
SFO
DEN, IAH, ORD
DEN, IAH, ORD
DEN, SFO
DEN, ORD, SFO
DEN, IAD, IAH, ORD
DEN
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, SFO
DEN, SFO
Market Suspension
SFO
Market Suspension
Market Suspension
DEN, IAD, IAH, ORD, SFO
Market Suspension
DEN, ORD
Market Suspension
DEN, SFO
DEN, SFO
DEN, IAD, IAH, ORD
DEN, SFO
DEN, IAD, IAH, ORD, SFO
DEN
SFO
DEN, SFO
DEN, IAH, ORD, SFO
DEN, IAH, ORD, SFO
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD, SFO
DEN, SFO
DEN, SFO
DEN, IAD, IAH, ORD, SFO
DEN
Market Suspension
New York/Newark Akron/Canton, OH
Albany, NY
Atlanta, GA
Austin, TX
Bangor, ME
Boston, MA
Buffalo, NY
Burlington, VT
Charleston, SC
Charlotte, NC
Cincinnati, OH
Cleveland, OH
Columbus, OH
Dallas/Fort Worth, TX
Detroit, MI
Fayetteville, AR
Fort Lauderdale, FL
Fort Myers, FL
Grand Rapids, MI
Greensboro, NC
Greenville, SC
Hilton Head, SC
Honolulu, HI
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Key West, FL
Knoxville, TN
Las Vegas, NV
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis, MN
Myrtle Beach, SC
Nashville, TN
New Orleans, LA
Norfolk, VA
Omaha, NE
Orange County, CA
Orlando, FL
Phoenix, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Presque Isle, ME
Providence, RI
Raleigh/Durham, NC
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
Sarasota, FL
Savannah, GA
Seattle, WA
St Louis, MO
Syracuse, NY
Tampa, FL
Washington, DC (Reagan National)
West Palm Beach, FL
ORD
IAD, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
IAD
DEN, IAD, IAH, ORD
IAD, ORD
IAD, ORD
IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
ORD
IAD, ORD
DEN, IAD, IAH, ORD
IAD
SFO
DEN, IAD, IAH, ORD
IAD, IAH, ORD
DEN, IAD, IAH, ORD
ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD, SFO
DEN, IAD, IAH, ORD
DEN, ORD
DEN, IAH, ORD
IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAD, IAH, ORD
IAD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, ORD
DEN, IAH, ORD
DEN, IAH, ORD, SFO
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD, SFO
DEN, IAD, IAH, ORD
IAD, ORD
DEN, IAH, ORD, SFO
IAD
IAD, ORD
DEN, IAD, IAH, ORD
DEN, IAD, ORD
IAD, ORD
DEN, IAH, ORD, SFO
DEN, IAH, ORD, SFO
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD, SFO
IAD, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD, SFO
DEN, IAD, ORD
IAD, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD, SFO
IAD, IAH, ORD
San Francisco Albuquerque, NM
Atlanta, GA
Austin, TX
Baltimore, DC
Boston, MA
Bozeman, MT
Cleveland, OH
Columbus, OH
Dallas/Fort Worth, TX
Detroit, MI
Fayetteville, AR
Fort Lauderdale, FL
Indianapolis, IN
Kahului, HI
Kansas City, MO
Kona, HI
Lihue, HI
Madison, WI
Mammoth Lakes, CA
Minneapolis, MN
Nashville, TN
New Orleans, LA
Oklahoma City, OK
Omaha, NE
Orlando, FL
Philadelphia, PA
Pittsburgh, PA
Raleigh/Durham, NC
San Antonio, TX
Spokane, WA
St Louis, MO
Tampa, FL
DEN, IAH
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAH, ORD
DEN, IAD, IAH, ORD
DEN
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
Market Suspension
DEN, IAD, IAH, ORD
Market Suspension
Market Suspension
DEN, ORD
Market Suspension
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN
DEN, IAD, ORD
DEN, IAD, IAH, ORD
Washington-Dulles Austin, TX
Grand Rapids, MI
Honolulu, HI
New York, NY (LaGuardia)
Portland, OR
Sacramento, CA
DEN, IAH, ORD
ORD
SFO
ORD
DEN, IAH, ORD, SFO
DEN, IAH, ORD, SFO

Working to bring people home – repatriation flights underway

By The Hub team, April 07, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

We have operated more than 85 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 12,000 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

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