The Many Faces of Our United Family - United Hub

The many faces of our United family

By The Hub team

United is a second home to almost 90,000 people across the world. These employees work tirelessly day-in and day-out to help us run a safe, caring, dependable and efficient airline. We asked a few long-time employees from around our network about what they do, why they were drawn to careers in the airline and what they love about their jobs. Here's what they had to say.

Rosa Fernandes

Rosa has been a customer service representative at New York/Newark (EWR) for 31 years.

Rosa helps a United customer.

"Since I can remember, I've loved airplanes. I first traveled on an airplane back in 1978 when I came from Portugal. I was lucky enough that they put my family and me in first class on a 747 from Lisbon to America. I had a window seat … my face was glued to the window."

Joe Bunker

Joe is a Boeing 777 first officer based at Chicago O'Hare (ORD) for 24 years.

Joe pictured with his daughter, Callie.

"I enjoy speaking with our passengers, even if it is just saying 'thank you and goodbye' at the end of a flight. During irregular operations, it is rewarding to explain how and why the weather event (or maintenance problem) is affecting our operation."

Jim Hott

Jim is lead ramp service employee at Houston (IAH), and has been with United 35 years.

Jim pictured on a United ramp.

"In a nutshell, I am responsible for the safe loading and unloading of aircraft I have been assigned to service. This encompasses making sure all personnel are safe in doing so. This not only includes United coworkers, but vendors such as aircraft fueling personnel, aircraft cleaners, etc."

Marilyn Adkins

Marilyn is a senior production controller in Technical Operations at San Francisco (SFO), and has been with United 29 years.

Marilyn pictured with another United employee.


"I dreamed of working for an airline from the time I was 12. I wanted to work as part of an in-flight team, however my small stature didn't meet the early requirements of this group. I started working in the kitchens then … went to school to get my airframe and powerplant licenses which allow you to work on the aircraft. After a brief period as a mechanic, I entered management within Tech Ops."

M.J. Flaherty

M.J. is an operations manager in the Network Operations Center [NOC] in Chicago and has been with United 40 years.

M.J. pictured in the United NOC

"When I go home at the end of the day, I think about all of the people that successfully got to where they wanted to go. … I think people don't fully understand how many people are involved in getting a flight out, not only on time, but safely to the destination."

James Simons

James is the base chief pilot at Washington Dulles (IAD) and has been with United 29 years.

James pictured at Chicago's O'Hare Airport

"The best day on the job was when I first became a captain … I was the final authority on all things that affected the almost 160 people that were on board that flight. They were concerned with their upcoming business meetings, vacation plans or just visiting relatives, and they trusted me and my crew to get them to their destination safely and on time."

United Makes it Easier for Customers to Find and Use Travel Credits

The airline offers customers the most transparent and user-friendly options in the industry to encourage and simplify using travel credits
By United Newsroom, September 23, 2021

CHICAGO, Sept. 23, 2021 /PRNewswire/ -- United today announced it is giving customers even more flexibility when they need to rebook their travel by helping them to find and use their travel credits. United is the only airline to make it easy for customers to use their credits by automatically displaying them as a payment option during the checkout process. This functionality will be available for MileagePlus® members first and the airline is working to roll it out to all customers in the near future. Also, beginning next week, United will be the first to let customers use their travel credits for extra legroom seats and to pre-pay for checked baggage.

United Airlines Plans to Begin Flights Between Washington, D.C. and Lagos, Nigeria in November

United to operate the first ever nonstop flight between Washington, D.C. and Lagos and offer more flights between D.C. and Africa than any other carrier
By United Newsroom, September 17, 2021

CHICAGO, Sept. 17, 2021 /PRNewswire/ -- United Airlines announced today that new service between Washington, D.C. and Lagos, Nigeria will begin November 29 (subject to government approval). The airline will operate three weekly flights connecting the U.S. capital to Nigeria's largest city, which is also the top Western African destination for U.S-based travelers. Tickets will be available for sale on united.com and the United app this weekend.

United, Honeywell Invest in New Clean Tech Venture from Alder Fuels, Powering Biggest Sustainable Fuel Agreement in Aviation History

United agrees to purchase 1.5 billion gallons of sustainable aviation fuel (SAF) over 20 years - which is one and a half times the size of the rest of the world's airlines' publicly announced SAF commitments combined
By United Newsroom, September 09, 2021

CHICAGO and DES PLAINES, Ill., Sept. 9, 2021 /PRNewswire/ -- United and Honeywell today announced a joint multimillion-dollar investment in Alder Fuels – a cleantech company that is pioneering first-of-its-kind technologies for producing sustainable aviation fuel (SAF) at scale by converting abundant biomass, such as forest and crop waste, into sustainable low-carbon, drop-in replacement crude oil that can be used to produce aviation fuel. When used together across the fuel lifecycle, the Alder technologies, coupled with Honeywell's Ecofining™ process, could have the ability to produce a carbon-negative fuel at spec with today's jet fuel. The goal of the technologies is to produce fuel that is a 100% drop-in replacement for petroleum jet fuel.

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