Get to Know the Tarmac Teams at United - United Hub

Get to know the tarmac teams

By The Hub team, August 25, 2016

From ramp workers to move team tug drivers and everything in between, these folks are responsible for guiding planes in, fueling them up, restocking food, loading them with baggage and cargo, and then unloading them. They move planes in and out and keep the runway moving and flights taking off on time. Each team has a different responsibility, ensuring that tarmac operations run smoothly and safely.

Catering team

The catering team is in charge of removing any used food from returning aircraft and resupplying them with fresh food, made daily at United's Chelsea Food Services kitchen. You'll recognize the team by their clever van — it can rise up like a scissor lift and deliver food directly to the door of a waiting aircraft.

United's Ramp Team

Ramp team

The ramp team's job is to ensure that every aircraft is guided safely to its gate and that all baggage and cargo are successfully unloaded and passengers disembark. Once the plane has been emptied, the ramp team then loads all of the baggage and cargo for the next flight — and it's all done in less than 60 minutes.

Move team

United move teams are tasked with driving the incredible super tug: a vehicle that can move planes. The super tug allows the move team to transport an aircraft from hangars to gates without any input from the pilot or the plane's engines. It's also worth mentioning that the super tug helps to cut down on fuel consumption and engine wear, which is good for the environment and helps keep planes in the air longer.

United's Fuel Team

Fuel team

Perhaps the most self-explanatory of all of the teams, the fuel team's job is to load fuel into United planes while they wait at the gate. With incredibly powerful pumps, the fuel team can fill a jumbo jet with a full tank of fuel in less than an hour. Did you know that the fuel is pumped into the airplane's wing?

United's PetSafe Team


The United PetSafe team has one of the most important jobs on the tarmac: keeping man's best friend safe and happy. During the summer, pets are kept in air-conditioned vehicles on the tarmac and loaded last to ensure that they are well looked after. Same goes for the winter months to keep them warm. During connections, PetSafe team members will also tend to cages and refill water keeping your pets safe and comfortable on their journey.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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