Get to Know the Tarmac Teams at United - United Hub

Get to know the tarmac teams

By The Hub team, August 25, 2016

From ramp workers to move team tug drivers and everything in between, these folks are responsible for guiding planes in, fueling them up, restocking food, loading them with baggage and cargo, and then unloading them. They move planes in and out and keep the runway moving and flights taking off on time. Each team has a different responsibility, ensuring that tarmac operations run smoothly and safely.

Catering team

The catering team is in charge of removing any used food from returning aircraft and resupplying them with fresh food, made daily at United's Chelsea Food Services kitchen. You'll recognize the team by their clever van — it can rise up like a scissor lift and deliver food directly to the door of a waiting aircraft.

United's Ramp Team

Ramp team

The ramp team's job is to ensure that every aircraft is guided safely to its gate and that all baggage and cargo are successfully unloaded and passengers disembark. Once the plane has been emptied, the ramp team then loads all of the baggage and cargo for the next flight — and it's all done in less than 60 minutes.

Move team

United move teams are tasked with driving the incredible super tug: a vehicle that can move planes. The super tug allows the move team to transport an aircraft from hangars to gates without any input from the pilot or the plane's engines. It's also worth mentioning that the super tug helps to cut down on fuel consumption and engine wear, which is good for the environment and helps keep planes in the air longer.

United's Fuel Team

Fuel team

Perhaps the most self-explanatory of all of the teams, the fuel team's job is to load fuel into United planes while they wait at the gate. With incredibly powerful pumps, the fuel team can fill a jumbo jet with a full tank of fuel in less than an hour. Did you know that the fuel is pumped into the airplane's wing?

United's PetSafe Team


The United PetSafe team has one of the most important jobs on the tarmac: keeping man's best friend safe and happy. During the summer, pets are kept in air-conditioned vehicles on the tarmac and loaded last to ensure that they are well looked after. Same goes for the winter months to keep them warm. During connections, PetSafe team members will also tend to cages and refill water keeping your pets safe and comfortable on their journey.

United Awards Free Flights for a Year to Winners of "Your Shot to Fly" Sweepstakes

Grand prize winners live in Bradenton, FL; Cleveland, OH; Goodyear, AZ; Oakland, CA and San Francisco, CA
By United Newsroom, July 29, 2021

CHICAGO, July 29, 2021 /PRNewswire/ -- United Airlines today announced the five lucky grand prize winners of its "Your Shot to Fly" sweepstakes, who will each get to fly anywhere in the world United flies with a companion over the course of the next year. The winners of the "Your Shot to Fly" sweepstakes are:

  • Ashley Cronkhite from Bradenton, FL
  • Robert Simicak from Cleveland, OH
  • Sean Husmoe from Goodyear, AZ
  • Lauren Aldredge from Oakland CA
  • Lauren M. from San Francisco, CA

The sweepstakes was in support of the Biden administration's ongoing national effort to encourage more people to get their COVID-19 vaccination and encouraged United's MileagePlus® loyalty members to upload their vaccine records to United. In less than a month, more than one million MileagePlus members uploaded their vaccine cards to the United app and website for a shot to win one of the grand prizes. In June the airline awarded 30 first prize winners with a pair of roundtrip tickets anywhere United flies.

United First U.S. Airline to Offer Economy Customers Option to Pre-Order Snacks and Beverages

New pre-order option builds on the airline's contactless payment technology and is another example of the customer experience transformation underway at United
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- Starting today on select flights, all United customers – no matter what cabin of service they're flying in – can use the airline's award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they're scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.

United Airlines to Operate More than 40 Weekly Flights as England Re-Opens to U.S. Travelers

In August, United is adding a second daily flight from Washington, D.C. to London
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- With today's announcement of England reopening to fully vaccinated travelers from the U.S. beginning Aug 2, United Airlines is making it easier for business and leisure customers to jet across the pond with the addition of flights to London. In August, United will have six daily flights between the U.S. and London, including a second daily flight from Washington, D.C. and increasing service from Houston to daily. United looks forward to resuming additional London service in the coming months as well as launching new nonstop service between Boston and London. Customers traveling to England must be fully vaccinated in the U.S. with vaccines that have been approved by the FDA and must take a test before departure as well as a PCR test within the first two days of arrival. Passengers vaccinated in the U.S. will also need to complete a passenger locator form prior to traveling to England and provide proof of U.S. residency.

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