Meet the Turbulence Team - United Hub

Meet the turbulence team

By The Hub team, June 16, 2016

Before, during and after turbulent events, teams of dedicated individuals from United — and airports across the world — work together to provide the smoothest experience possible. Meet the men and women who defend your flight against unwanted turbulence.

1. Pilot

The pilot is the first line of defense in avoiding turbulence; responsible for keeping the passengers, crew and aircraft safe in turbulent conditions. Pilots can change course — with the assistance of dispatchers — to find cleaner, less turbulent air and make other adjustments from the cockpit. In addition, pilots are integral at preventing further flights from experiencing turbulence. If a pilot sees turbulence before dispatchers can see it, the pilot will report it, thus helping other flights avoid the same areas in the future.

Dispatcher at United working in the Network Operations Center

2. Dispatcher

Dispatchers are a pilot's eyes and ears on the ground. They work out of our Network Operations Center (NOC), located in Chicago. They have three main tasks: flight planning, flight following and coordinating enroute deviations. Flight planning ensures that pre-determined flight paths do not cross known turbulent areas, flight following is the act of closely tracking aircraft in flight to ensure that they remain on a clear path and enroute deviations are the process of changing a route mid-flight (usually to a higher altitude) to avoid current or potential turbulence.

Air traffic controller at United

3. Air traffic controller

Air traffic controllers are the watchful eyes of the skies and work around the clock to manage the airspace above airports as well as the airplanes flying through that airspace. Air traffic controllers are also responsible for assisting with the changing of a flight path — such as a drop in altitude — by coordinating with pilots and dispatchers to ensure the aircraft is not coming too close to another aircraft.

Between pilots, dispatchers and air traffic controllers, one thing is clear — behind every flight is a team of individuals dedicated to keeping your flight out of turbulence, individuals whose goal is to get you to your destination quickly, smoothly and safely.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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