United Announces $8 Million to Boost Eight Hub Communities - United Hub
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United announces $8 million to boost eight hub communities

By The Hub team , May 30, 2018

On May 30, we announced a total of $8 million in grants to help address pressing issues identified by local leadership in each of our hub market communities – Chicago, Denver, Houston, Los Angeles, San Francisco, Newark/New York and Washington, D.C. The announcement represents our commitment to invest in and lift up the communities where many of our customers and employees live and work.

San Francisco, California

a $1 million grant to the San Francisco Immigrant Legal & Education Network

On August 24, we announced a $1 million grant to the San Francisco Immigrant Legal & Education Network (SFILEN) to increase its advocacy and community engagement endeavors in the immigrant community. The four-year grant will allow SFILEN's Rapid Response Network to add staff and to strengthen its legal and education services. This grant also will help SFILEN provide mental health evaluations and interpretation services.

"United cares deeply about investing in communities we serve," said Janet Lamkin, United's President of California. "We have been a part of the San Francisco community for 90 years, and we are proud to help SFILEN in its important work with the immigrant community."

Learn more about this grant to the San Francisco Immigrant Legal & Education Network at United Newsroom.

New York & New Jersey

On July 18, we announced a $2 million grant to be split between the Community FoodBank of New Jersey, Urban League of Essex County, and Year Up New York. These organizations were selected for their work within the local communities that surround Newark Liberty International Airport and their dedication to vital workforce development programs giving people opportunities for the future.

"We are thrilled to be able to provide support to multiple New York and New Jersey communities to help individuals build their professional and personal development job skills," said Jill Kaplan, president, New York/New Jersey for United Airlines. "The Community FoodBank of New Jersey, Urban League of Essex County, and Year Up New York align to our core values as a company and the grants will provide new opportunities for each organization to further promote their missions."

Learn more about this grant to the Community FoodBank, Urban League of Essex County and Year Up New York at United Newsroom.

Los Angeles, California

On July 13, we announced a $1 million grant to First Place for Youth, a Los Angeles nonprofit organization, in support of their My First Place program. The four-year investment will enable First Place to expand wraparound support services to 50 percent more foster youth in the region. First Place will strengthen career-focused programming and provide the tools to help secure meaningful employment and increase lifetime earning potential for Angeleno foster youth.

"Everyone deserves access to the opportunity to earn a paycheck and succeed, especially our most vulnerable young people," said Los Angeles Mayor Eric Garcetti. "Through our HIRE LA's Youth program, partners like United Airlines and First Place For Youth are helping our young people find jobs, start careers, and realize their dreams."

Over the next four years, our investment in the My First Place program will help First Place for Youth provide Los Angeles' foster youth with safe, stable housing, individualized education and employment counseling and healthy living support services. We will work hand-in-hand with the local organization and engage with city and community leadership to create profound, sustainable advancements for the city's foster youth population.

Learn more about this grant to First Place for Youth at United Newsroom.

Denver, Colorado

Employees receiving the million dollar check for Warren Village in Denver

On June 29, we shared a $1 million grant to Warren Village, a Denver nonprofit organization that has been helping low-income, single-parent families make the journey from poverty to self-sufficiency using a two-generational model since 1974.

"Warren Village is a wonderful organization that is helping address Denver's homelessness through a comprehensive program designed to help single parents achieve sustainable stability for not only themselves, but their families, too," United's Vice President of Denver Operations Steve Jaquith said. "We're looking forward to partnering with Warren Village to help them in their mission to provide education, skills, hope and a bright future for those who need it most."

Our investment will provide both program and growth support for Warren Village, including improvements to the program and a focus on increasing participation. Additionally, we will be engaging our Denver employees in a variety of volunteer activities with Warren Village.

Learn more about this grant to Warren Village at United Newsroom.

Washington D.C.

United employees and members of Year Up accepting the grant

On Wednesday, June 27, at our Washington Dulles hub, we announced a $1 million grant to the Year Up National Capital Region to provide professional skills and transportation resources to the students in the program.

Specifically, we will work with this nonprofit organization to help close the "Opportunity Divide," specifically addressing the main barriers to the organization's program participants in the capital region: transportation and examination fees. By providing needed stipends and shuttle transportation from Year Up locations to internships and training opportunities in the region that would be difficult to reach without a personal vehicle, this grant will enable Year Up to provide motivated and talented young adults with technical and professional skills training to achieve upward economic mobility and access to meaningful careers within one year.

"More than 40 percent of our young adults face transportation challenges, and this grant will allow us to provide more transportation resources at all stages of the program, as well as deepen other student services support," said Guylaine Saint Juste, Executive Director of Year Up National Capital Region. "The generous grant from United Airlines will be able provide our students with more resources and remove barriers to their success."

Learn more about this grant to the Year Up National Capital Region at United Newsroom.

Houston, Texas

Volunteers at receiving United's grant at Houston Food Bank

On June 13, we shared a $1 million grant to the Houston Food Bank in support of their School Market program. The School Market program was specifically expanded to assist children attending Harvey-affected schools, which were among the hardest hit after Hurricane Harvey.

Our investment in the Food Bank's School Market program will provide nutritious food to students at 25 schools, each serving an average of 200 households a year. Among the 25 schools, 10 schools will receive new United-branded brick and mortar pantries onsite and 15 will receive mobile pantries. All pantries will be open this fall for the new school year and provide families the opportunity to shop for food throughout the academic year. By improving the quality of food and providing more access to fruits and vegetables, the Houston Food Bank expects to help increase students' fruit and vegetable intake, improve their academic performance and school attendance.

"United Airlines has a special connection to Houston and they continue to be a wonderful partner with the Houston Food Bank," says Brian Greene, president/CEO of the non-profit organization, the largest food bank in the nation. "Their latest grant will make it possible for us to provide food and nutrition educations to families, including many of whom were impacted by Hurricane Harvey. We thank United for making this important, substantial investment into one of its largest hub cities."

Learn more about this grant to Houston Food Bank at United Newsroom.

Chicago, Illinois

Oscar with employees and the Year Up check

In our inaugural announcement, we shared that we will work with the nonprofit Year Up to help close the "Opportunity Divide." in Chicago. This grant for $1 million to Year Up in Chicago will enable the organization to provide hundreds of additional motivated and talented young adults in Chicago with in-demand technical and professional skills training, hands-on corporate internship experience at top companies including United, college credits and support necessary to achieve upward economic mobility and access to meaningful careers in just one year.

Our investment in Year Up Chicago is expected to grow the program's reach by 25 percent while also contributing to launching a second campus in connection with Harold Washington College, one of the City Colleges of Chicago and the City of Chicago.

"Connecting our customers to the moments that matter most goes well beyond getting them from point A to point B," said Oscar Munoz, United's chief executive officer. "We have the opportunity to make lasting, measurable change. We are proud to do our part to help our home here in Chicago and are excited to share more with each of our hub communities over the coming weeks."

"Here in Cook County, more than 94,000 young adults are out of work and out of school, disconnected from the economic mainstream," said Jack Crowe, Year Up Chicago's executive director. "With United Airlines' help, Year Up Chicago will be able to accelerate its expansion, strengthening our communities and Chicago as a whole."

Learn more about this grant Year Up Chicago at United Newsroom

Today's announcement is the second in a series of community grant announcements United is making in all of its domestic hub markets over the coming weeks. In each community, we worked with city leadership to identify a unique area of critical needs in the city as part of our larger efforts to lift up communities in crisis.

Throughout these four-year grants, we will work hand-in-hand with local organizations and engage with city and community leadership to create profound, sustainable advancements.

Working to bring people home – repatriation flights underway

By The Hub team , April 03, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

We have operated more than 68 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 9,200 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

United Zoom backgrounds for AvGeeks

By The Hub team , April 02, 2020

Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris® seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom, a video conferencing tool that many people are using to stay connected.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).

  1. Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
  2. Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
  3. From here select, "choose virtual background" to upload your uniquely United photo.







Domestic and international schedule reductions

By The Hub team , April 02, 2020

While travel demand and government restrictions continue to impact our schedule, we know some people around the globe are displaced and still need to get home. While our international schedule will be reduced by about 90% in April, we will continue flying six daily operations to and from the following destinations — covering Asia, Australia, Latin America, the Middle East and Europe — in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times. Learn more about what we're doing to keep customers and employees safe.

Flights continuing from now through May schedule:

  • New York/Newark – Frankfurt (Flights 960/961)
  • New York/Newark – London (Flights 16/17)
  • New York/Newark – Tel Aviv (Flights 90/91)
  • Houston – Sao Paulo (Flights 62/63)
  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870)

In addition to the above, we will continue to operate the following flights to help displaced customers who still need to get home. In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

Atlantic

The following flights will continue through March 28 westbound:

  • New York/Newark – Amsterdam (Flights 70/71)
  • New York/Newark – Munich (Flights 30/31)
  • New York/Newark – Brussels (Flights 999/998)
  • New York/Newark – Cape Town (Flights 1122/1123)
  • Washington-Dulles – London (Flights 918/919)
  • San Francisco – Frankfurt (Flights 58/59)

The final westbound departures on all other Atlantic routes will take place on March 25.

Pacific

  • We will continue to fly San Francisco-Seoul (Flights 893/892) through March 29 and San Francisco-Tahiti (Flights 115/114) through March 28.
  • Our final eastbound departures on all other Pacific routes will take place on March 25.
  • We will maintain some Guam flights as well as a portion of our Island Hopper service.
  • Hawaii's governor issued a mandatory 14-day self-quarantine order for all travelers arriving or returning to Hawaii. Travelers must complete a Hawaii Department of Agriculture form that will be distributed on board their flight which will also include the requirements for the 14-day quarantine, as well as the penalties. You must show a government issued ID upon arrival along with your form. You can find more information on the governor's website.

Latin America/South America

  • We will continue to fly Newark/New York – Sao Paulo (Flights 149/148) through March 27 outbound.
  • The last southbound departures on most other routes will take place March 24.

Mexico

  • We will reduce our Mexico operation over the next five days. After March 24, we will maintain a small number of daytime flights to certain destinations in Mexico — more to come in the next few days.

Canada

  • We will suspend all flying to Canada effective April 1.

In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

The revised international schedule will be viewable on united.com on Sunday, March 22. We will continue to update our customers with information as it's available.

If you're scheduled to travel through May 31, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. Please visit united.com for more information, or reference our step-by-step guide on how to change your flight, cancel and rebook later.

Domestic schedule

Effective April 8, we are further reducing our domestic service between some of our airport hub locations and 31 airports across the United States. We will continue offering service to all of these airports through other United hubs. Additionally, effective April 8, we will suspend service between the mainland and Hilo, Maui, Kona and Lihue - and we will maintain our daily service between our San Francisco hub and Honolulu, which has been reduced to one flight daily. We will continue to operate daily service between Honolulu and Guam.

We are closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust our schedule accordingly throughout the month.

These the changes result in a 67% overall domestic reduction from a previous 52%, and our overall capacity will now be down 78% overall.

Hub city Route suspensions Remaining service
Denver Arcata/Eureka, CA
Appleton, WI
Hartford, CT
Charleston, SC
Grand Rapids, MI
Honolulu, HI
Hobbs, NM
Jacksonville, FL
Kona, HI
Lihue, HI
Kahului, HI
Shreveport, LA
Santa Rosa, CA
Syracuse, NY
SFO
ORD
IAD, ORD
EWR, IAD, IAH, ORD
ORD
SFO
IAH
EWR, IAD, IAH, ORD
Market Suspension
Market Suspension
Market Suspension
IAH
SFO
IAD, ORD
New York/Newark Austin, TX
Burlington, VT
Buffalo, NY
Akron/Canton, OH
Grand Rapids, MI
Hilton Head, SC
Honolulu, HI
Las Vegas, NV
Kansas City, MO
Milwaukee, WI
Madison, WI
Minneapolis, MN
New Orleans, LA
Omaha, NE
Norfolk, VA
Portland, OR
Phoenix, AZ
Providence, RI
San Diego, CA
San Antonio, TX
Seattle, WA
Salt Lake City, UT
Sacramento, CA
Orange County, CA
Syracuse, NY
Knoxville, TN
Fayetteville, AR
DEN, IAH, ORD, SFO
IAD, ORD
IAD, ORD
ORD
ORD
IAD
SFO
DEN, IAD, IAH, LAX, ORD, SFO
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAD, ORD
DEN, IAH, ORD, SFO
DEN, IAD, IAH, LAX, ORD, SFO
IAD, ORD
DEN, IAD, IAH, LAX, ORD, SFO
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD, SFO
DEN, IAH, LAX, ORD, SFO
DEN, IAH, LAX, ORD, SFO
DEN, IAH, ORD, SFO
IAD, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
Washington-Dulles Austin, TX
Grand Rapids, MI
Honolulu, HI
Portland, OR
Sacramento, CA
DEN, IAH, ORD, SFO
ORD
SFO
DEN, IAH, ORD, SFO
DEN, IAH, LAX, ORD, SFO
Houston Hartford, CT
Boise, ID
Akron/Canton, OH
Grand Rapids, MI
Honolulu, HI
Lexington, KY
Ontario, CA
Norfolk, VA
Palm Springs, CA
Richmond, VA
Reno, NV
San Jose, CA
IAD, ORD
DEN, LAX, ORD, SFO
ORD
ORD
SFO
IAD, ORD
DEN, SFO
DEN, IAD, ORD
DEN, SFO
DEN, EWR, IAD, ORD
DEN, SFO
DEN
Los Angeles Arcata/Eureka, CA
Austin, TX
Boston, MA
Baltimore, DC
Bozeman, MT
Cleveland, OH
Eugene, OR
Honolulu, HI
Hilo, HI
Kona, HI
Lihue, HI
Orlando, FL
Mammoth Lakes, CA
Madison, WI
Kahului, HI
Palm Springs, CA
Redding, CA
Bend/Redmond, CA
Reno, NV
San Antonio, TX
Stockton, CA
Seattle, WA
St George, UT
SFO
DEN, IAH, ORD, SFO
DEN, EWR, IAD, IAH, ORD, SFO
DEN, IAH, ORD
DEN
DEN, EWR, IAD, IAH, ORD
DEN, SFO
SFO
Market Suspension
Market Suspension
Market Suspension
DEN, EWR, IAD, IAH, ORD, SFO
Market Suspension
DEN, ORD
Market Suspension
DEN, SFO
SFO
DEN, SFO
DEN, SFO
DEN, IAD, IAH, ORD
Market Suspension
DEN, IAD, IAH, ORD, SFO
DEN
Chicago Albuquerque, NM
Asheville, NC
Bismarck/Mandan, ND
Bozeman, MT
Kearney, NE
Panama City, FL
Eugene, OR
Fresno, CA
Spokane, WA
Hilton Head, SC
Honolulu, HI
Wilmington, NC
Jackson, MS
Kahului, HI
Palm Springs, CA
Reno, NV
San Jose, CA
Valparaiso, FL
DEN, IAH
IAD
DEN
DEN
DEN
IAH
DEN, SFO
DEN, LAX, SFO
DEN
IAD
SFO
IAD
IAH
Market Suspension
DEN, SFO
DEN, SFO
DEN
IAH
San Francisco Albuquerque, NM
Atlanta, GA
Nashville, TN
Baltimore, DC
Bozeman, MT
Cleveland, OH
Columbus, OH
Dallas/Fort Worth, TX
Detroit, MI
Fort Lauderdale, FL
Spokane, WA
Indianapolis, IN
Kona, HI
Lihue, HI
Kansas City, MO
Mammoth Lakes, CA
Madison, WI
Minneapolis, MN
New Orleans, LA
Kahului, HI
Oklahoma City, OK
Omaha, NE
Philadelphia, PA
Pittsburgh, PA
Raleigh/Durham, NC
San Antonio, TX
St Louis, MO
Tampa, FL
Fayetteville, AR
DEN, IAH
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, IAH, ORD
DEN
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN
DEN, EWR, IAD, IAH, ORD
Market Suspension
Market Suspension
DEN, IAD, IAH, ORD
Market Suspension
DEN, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
Market Suspension
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, IAH, ORD
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