Taking our mobile app to the next level
Updated April 2018
Reservation management, Apple Wallet features and other enhancements now available through United's mobile app
With added enhancements debuting late last year, using the United mobile app to manage flight reservations is even more convenient than before. In addition to being able to change and cancel flights in the app, users can now add their MileagePlus® and United Club℠ cards to the Apple Wallet, as well as access other helpful travel tools. These updates build on last year's announcement to allow customers to access boarding passes for 19 other carriers through our mobile app.
"Every day 800,000 customers rely on our mobile app to book reservations, view flight statuses, check-in and access a variety of other handy travel tools we've made available through our app," said Linda Jojo, chief digital officer at United. "We're constantly making updates to the app that help our customers manage their travel with us at the touch of a finger, and access even more information about their flight as quickly and conveniently as possible."
We continue to add convenience to our app, providing customers with more time saving tools to make changes or cancel flights directly in the app. App users will select the option to either cancel or change flights under reservations details, and follow the steps to confirmation. As this new feature debuts, certain reservations, such as reservations purchased through third parties, will continue to united.com to make changes. Support for more reservations to be completed in the app will continue to expand in the coming weeks.
Storing cards in the Apple Wallet
Now customers have the option to store their United Club card and MileagePlus card in the Apple Wallet. Adding these cards to the wallet will ensure customers always have their information handy when making reservations and checking into United Clubs. United Club members will still scan their boarding passes to access United Club locations before their flight. Members who do not have their MileagePlus number tied to their boarding pass will be able to show their electronic card, along with a same-day boarding pass for United Club access. To add these cards to the Wallet, users must be logged into their MileagePlus account in the app, select United Clubs and/or MileagePlus section and then select the "Add to Apple Wallet" icon located under the digital card.
We are also introducing a new feature for users whose devices are compatible with Apple's 3D touch capability. Customers will now be able to utilize Apple's 3D touch to instantly navigate from their iPhone's home screen to book a flight, check-in and view their flight status in the app.
Track your bags
We recently launched a "Track my bags" beta in our app to allow customers to follow their bags throughout all the critical points of their journey. With this new capability customers will be able to see real-time updates of when the bag has been loaded onto a flight, unloaded from the flight and when it is available at baggage claim.
Using your smart device to check-in
Along with our mobile app enhancements, United customers can now check-in to their flight hands-free using your favorite smart device such as Amazon's Alexa, Google Assistant via your phone or Google Home and through Fitbit's Ionic smartwatch making it even easier to get on your way, faster. With Amazon's Alexa, customers can not only check into their flight, but also check flight status and ask about amenities on board including Wi-Fi, movies and entertainment. The new United app on the Google Assistant allows customers to hear flight status, check amenities and check in for their upcoming flights. And lastly, Fitbit announced additions to its App Gallery that allows owners of the Ionic Smartwatch to choose from more than 60 apps and 100+ clock faces to personalize their watch.
Around the web
Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom, a video conferencing tool that many people are using to stay connected.
So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).
- Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
- Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
- From here select, "choose virtual background" to upload your uniquely United photo.
When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.
We have operated more than 56 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 8,000 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.
Video provided by the U.S. Embassy Ecuador of Americans returning home on United.
Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:
- Quito, Ecuador
- Managua, Nicaragua
- Roatan, Honduras
- San Pedro Sula, Honduras
- Seoul, South Korea
- Melbourne, Australia
We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.
In the midst of mobilizing our cargo operations, our teams at New York/Newark (EWR) and Jacksonville (JAX) stepped in to assist Roche Diagnostics with transporting a vital component for an instrument being used for COVID-19 testing.
The component was stuck at EWR en route to the Mayo Clinic in Florida after another airline's flights were cancelled. A Roche employee contacted us asking for help and, within a few hours, our teams had the piece loaded onto a Jacksonville-bound aircraft, with arrangements in place to deliver it to the Mayo Clinic.
The item we shipped will allow the Mayo Clinic in Florida to process hundreds of COVID-19 tests per day. Mayo Clinic Laboratories has been on the front lines of increasing testing capacity to expedite caring for patients at this critical time and working to ease the burden being felt at test processing laboratories in a growing number of areas.
Together, we are facing an unprecedented challenge. United Together, we rise to meet that challenge.