United Takes Mobile App to Next Level - United Hub

Taking our mobile app to the next level

By The Hub team, November 17, 2017

Updated April 2018

Reservation management, Apple Wallet features and other enhancements now available through United's mobile app

With added enhancements debuting late last year, using the United mobile app to manage flight reservations is even more convenient than before. In addition to being able to change and cancel flights in the app, users can now add their MileagePlus® and United Club℠ cards to the Apple Wallet, as well as access other helpful travel tools. These updates build on last year's announcement to allow customers to access boarding passes for 19 other carriers through our mobile app.

"Every day 800,000 customers rely on our mobile app to book reservations, view flight statuses, check-in and access a variety of other handy travel tools we've made available through our app," said Linda Jojo, chief digital officer at United. "We're constantly making updates to the app that help our customers manage their travel with us at the touch of a finger, and access even more information about their flight as quickly and conveniently as possible."

Managing reservations

We continue to add convenience to our app, providing customers with more time saving tools to make changes or cancel flights directly in the app. App users will select the option to either cancel or change flights under reservations details, and follow the steps to confirmation. As this new feature debuts, certain reservations, such as reservations purchased through third parties, will continue to united.com to make changes. Support for more reservations to be completed in the app will continue to expand in the coming weeks.

Storing cards in the Apple Wallet

Now customers have the option to store their United Club card and MileagePlus card in the Apple Wallet. Adding these cards to the wallet will ensure customers always have their information handy when making reservations and checking into United Clubs. United Club members will still scan their boarding passes to access United Club locations before their flight. Members who do not have their MileagePlus number tied to their boarding pass will be able to show their electronic card, along with a same-day boarding pass for United Club access. To add these cards to the Wallet, users must be logged into their MileagePlus account in the app, select United Clubs and/or MileagePlus section and then select the "Add to Apple Wallet" icon located under the digital card.

We are also introducing a new feature for users whose devices are compatible with Apple's 3D touch capability. Customers will now be able to utilize Apple's 3D touch to instantly navigate from their iPhone's home screen to book a flight, check-in and view their flight status in the app.

Track your bags

We recently launched a "Track my bags" beta in our app to allow customers to follow their bags throughout all the critical points of their journey. With this new capability customers will be able to see real-time updates of when the bag has been loaded onto a flight, unloaded from the flight and when it is available at baggage claim.

Using your smart device to check-in

Along with our mobile app enhancements, United customers can now check-in to their flight hands-free using your favorite smart device such as Amazon's Alexa, Google Assistant via your phone or Google Home and through Fitbit's Ionic smartwatch making it even easier to get on your way, faster. With Amazon's Alexa, customers can not only check into their flight, but also check flight status and ask about amenities on board including Wi-Fi, movies and entertainment. The new United app on the Google Assistant allows customers to hear flight status, check amenities and check in for their upcoming flights. And lastly, Fitbit announced additions to its App Gallery that allows owners of the Ionic Smartwatch to choose from more than 60 apps and 100+ clock faces to personalize their watch.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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