Finding Our Heart in Peru - United Hub

Finding our heart in Peru

Sisters, Kelsey and Courtney Montague, painted a very special mural for a group of young women participating in the Peruvian Hearts program, part of United's Miles on a Mission program.

By Kelsey + Courtney Montague, February 14, 2020

Sisters and United MileagePlus® Premier® 1k members, Kelsey and Courtney Montague, are constantly traveling to create street art pieces for communities around the world. This year they teamed up with us to travel to Peru to explore the beautiful country, and to create a custom mural for a very special group of young women participating in the Peruvian Hearts program. Peruvian Hearts, now part of our Miles on a Mission program, works to support female leaders with access to education, counseling and peer support

Finding tranquility at Machu Picchu

As we hiked up the ancient steps of Machu Picchu, we were surrounded by Incan merchants, servants and townsfolk climbing the stairs to start their day. As foreigners not used to hiking at 7,9000 feet, the locals sprinted by us as we struggled up the steep steps, with the lush rainforest behind us and ancient city just beyond. But even with burning legs and straining lungs, it's likely anyone's breath would be taken away (as ours was) once they reached the clearing above this sprawling city in the clouds. All thoughts of the slightly tortuous route we took to this dazzling ancient city were forgotten the second we laid eyes on this UNESCO World Heritage site.

Along with my sister Kelsey, our Dad and our friend Clay felt the power and mystery when we all arrived at the vantage point over the city of Machu Picchu. The day before we had traveled all day from Denver flying in United's stunning United Polaris®. We slept fully flat on two excellent flights, curled up on down pillows and wrapped in Saks Fifth Avenue comforters. We slept soundly after feasting on steak and chocolate sundaes and spent a layover chatting with bartender, Steven, as he made us cosmos at the United Polaris lounge in Houston. It was wonderful, but the best part? Arriving in Peru so rested and relaxed we were able to completely savor this moment at Machu Picchu. A moment only made sweeter when our Dad turned to us and thanked us for taking him on the trip of a lifetime and giving him the opportunity to see a place he never thought he'd get to visit.

We explore the ruins with the wide eyes of children, enjoying every view and savoring every piece of information from our guide. Llamas 'own' the ruins and gently nudge tourists aside as they scamper between buildings to their favorite pasture. The terraces on the outskirts of the town were used to prevent soil erosion and to farm maize and beans. Condors soar above our heads, their keen eyes hunting for chinchillas tucked into the terrace rock walls.

Incan community members that lived or worked in Machu Picchu must have felt the same way we felt the first time they came across this thriving metropolis, situated on top of a mountain. Incan urban planners neatly organized centers for astrological studies, religious ceremonies, sports, commerce and farming. The buildings were built from granite and limestone, likely from a quarry located on the same mountaintop. Some buildings were so finely constructed scientists still don't quite know how the Incans did it.

At the end of the tour we come to the sacred rock — a perfect, flat replica of the Yanantin mountain behind it. Some mystical members of society believe that touching the rock transmits tremendous power. I won't lie that I quietly let my fingers graze the stone as a I walked by. Did I feel a sudden power rush? No. But did I leave Machu Picchu filled with a sense of wonder and a reaffirmed belief that anything is possible? Yes.

Partnering with Peruvian Hearts

The next morning, we awoke ready to tackle the most meaningful part of our trip to Peru — working with Peruvian Hearts.

Peruvian Hearts works to support women by giving them access to education, counseling and peer support. They are currently working with 32 talented, bright young women who they have hand-picked from secondary institutions across Cusco. They focus on supporting brilliant engineers, psychologists, teachers, scientists and doctors. These are the future female leaders that will change their communities, their country and the world for the better.

When we arrive to meet these scholars, they cheer, and each young woman gives Kelsey and me a hug. Overwhelmed, we both begin to cry. We are so grateful for our job as a traveling street art team, but we are on the road so much we are often very lonely. We can't remember the last time we received so many hugs or saw so many bright smiles.

When we arrive to the Peruvian Hearts headquarters a number of the young women tell us how they found Peruvian Hearts. Aldi, a brilliant engineer in training, was asked to join this special organization because she was first in her class in secondary school. She grew up in tough financial circumstances — her mother is ill and unable to work, and her father works in construction. As the only person in her family who has attended university, she is the primary hope of her family. Tears stream down her face as she describes how tough it has been for her family to survive. So many of these young women tell similar stories and carry the weight of their entire family's future squarely and proudly on their shoulders.

These stories reaffirm the reason Kelsey and I decided to join forces with United — we hope to make that weight on their shoulders a little lighter. As we worked on the mock-up for the mural to commemorate Peruvian Hearts, United decided to help in another way by including Peruvian Hearts in their new Miles on a Mission program. A first of its kind program, United MileagePlus members can now donate their miles to nonprofits they care about. Miles that will help young women like Aldi attend conferences in the United States or study abroad in Mexico.

Other women will be able to travel more freely between their studies in Lima and their families in Cusco. The young scholars were so excited to now be part of the United family and to have access to the connections a major airline can bring.

After an ideation period Kelsey decided to create a large-scale heart flock mural with 32 hearts on one side to represent the young women in the program and 32 hearts on the other side to represent those to come. Over two days we painted the piece and filled it with items that represent Peru (a llama, a condor, Peru's national flower and butterflies), Peruvian Hearts (pencils, books, and a shooting star) and a United airplane. As we worked on the piece the ladies sang, danced and told us their dreams. Dreams to travel, learn new languages, start meaningful careers and change their communities for the better.

When we finished the piece — two massive streams of hearts that appear to be coming from the person standing in the middle of the mural — the girls came to thank us. With cheers, hugs and kisses they explained how proud they were that this mural was for them and how it would continue to lift them up as they work hard to improve their circumstances.

At the end of this project Kelsey and I felt so blessed to be connected to such a wonderful group of women. At that moment we realized that is what art and travel should be about. Art and travel should connect us to each other as humans and to something deeper within ourselves — a desire to lift each other up.

Visit United's Miles on a Mission program to support Peruvian Hearts .

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

2. Check out the Travel-Ready Center

Our Travel-Ready Center makes it easy to get a personalized overview of everything you need to do in preparation for your flight. Just enter your confirmation number or MileagePlus® number and you'll find detailed information on all the documents, tests and more that you'll need for your trip.

3. Read and sign the Ready-to-Fly checklist

Before completing check-in, all United travelers will need to read our Ready-to-Fly checklist and confirm that they understand and agree to our policies. These include:

Acknowledging that you haven't had any symptoms of COVID-19 in the last 14 days

Agreeing that you will not fly if you have tested positive for COVID-19 within the last 21 days

Confirming that you will follow all policies regarding face masks, social distancing and other health and safety measures we've adopted

4. Arrive early; avoid the stress

Airports can be busy, especially during peak travel periods like spring break season. The TSA advises arriving at the airport two hours before your flight for domestic travel and three hours for international travel in anticipation of long security lines. This can help ease the stress when navigating busy check-in areas, security lines and crowded boarding gates.

5. Get familiar with CleanPlus

United CleanPlus℠ is our commitment to delivering industry-leading cleanliness as we put health and safety at the forefront of your experience. We've teamed up with Clorox to redefine our cleaning and disinfection procedures and Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols, like:

Disinfecting high-touch areas on board and in the terminal

Using electrostatic spraying, Ultraviolet C lighting wands and more advanced measures to clean aircraft cabins before boarding

Redesigning our mobile app to allow for touchless check-in and contactless payment, along with enhanced travel assistance features

Implementing high-efficiency (HEPA) filters on our aircraft that completely recirculate cabin air every 2-3 minutes and remove 99.97% of airborne particles, including viruses and bacteria

Studies show COVID-19 exposure risk is minimal when air filtration systems and masks are in use, so you can rest assured that the steps we've taken to keep you safe truly make a difference.

6. Wear your mask

Federal law requires all travelers to wear a face mask in the airport, including customer service counters, airport lounges, gates and baggage claim, and on board during their entire flight. Make sure you review the requirements for face masks, including what an acceptable face mask looks like.

7. Get ready for a safer boarding process

To make boarding even safer, we now have travelers board their aircraft from back to front. At the gate, just listen for your row number to be called – we'll ask a few rows at a time to board, starting with the last row of the plane. This helps everyone maintain a safe distance from each other during boarding without slowing things down. As you step onto the plane, flight attendants will hand each passenger a sanitizing towelette, which you can use to wipe down your seat to ensure it's extra clean.

8. Pack smart

Before packing your bags, check to see what exactly you can carry on and what you should plan to check. You can also copy your confirmation number into our Baggage Calculator tool to learn about the bag allowance included with your reservation, as well as the cost of checking any additional bags.

9. Check your flight status, important notices and weather

Check the United app regularly for the latest updates on weather conditions, flight status, gate numbers and seat assignments. You can also visit our Important Notices page to find essential information and updates about travel waivers, international travel, TSA and security, airports and United Club locations.

10. Relax and enjoy your flight

Once you're on board, it's time to sit back and enjoy your flight. Our flight attendants will be happy to help you with anything else you need.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

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