Mission Space City: Accomplished - United Hub

Mission Space City: Accomplished

By The Hub team, July 23, 2019

"Houston," the first word spoken from the surface of the moon by astronaut Neil Armstrong in 1969. It is also the place nicknamed "Space City" and where we commemorated the 50th anniversary of the Apollo 11 lunar landing.

The festivities began at Newark International Airport early Wednesday morning, where customers on Flight 355, our celebratory Space City flight to Houston, were surprised to walk up to a lively and decorated gate. For customer Rosemary Herron, the surprise was particularly special. Her father was part of the team that assembled Apollo 11's lunar module. "What are the chances that I'd be on this flight?!" Mrs. Herron exclaimed. "I feel like my father is with me today." Customers were also thrilled to learn they'd be flying with two special guests, former NASA astronauts Peggy Whitson and Kevin Ford, who is now a United Boeing 767/757 First Officer in Houston.

"I was nine years old when Apollo 11 landed on the moon, and I remember the first steps they took. I thought, 'Wow, what a cool job! I'd love to be an astronaut,'" said Peggy. "It's really meaningful to me to be here today to commemorate that time. As we celebrate the anniversary, it's important to look back at the impact and the innovations that space has had on our society… it changed the way we live."

The celebrations continued onto the flight where customers found goodie bags on their seats, enjoyed space ice cream and participated in a trivia contest. NASA enthusiasts Flight Dispatcher Courtney Schaaf and Houston-based Ramp Service Employee Michael Caldwell jumped at the opportunity to be on the flight when they learned about United's commemorative event. "As a young kid, I was inspired by watching the moon landing, and I've enjoyed following anything to do with the space program ever since," said Michael. "When I saw that United was putting on this flight, I immediately jumped on it and bought a ticket so that I could be a part of it."Upon landing in Houston, the flight was met with a water cannon salute, which wowed both customers on the flight and ones looking on from the concourse.

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

United cargo connects products to people all over the world this holiday season

By The Hub team, November 23, 2020

Critical medical shipments – Check.

High-tech electronics – Check.

2.7 million pounds of lobster? Check.


While this year's holiday gatherings will look a little different, millions of people around the world will still carry on the tradition of celebrating the holidays with a meal.

As the appetite for different types of food from all over the world increases, so does the need for safe and reliable transport. Fish caught in the United Kingdom can depart at breakfast and arrive in Washington D.C. in time for dinner. Thanks to United Cargo's expansive network, we are longer constrained by global distance or the seasonality of a product,

United Cargo plays a big role in transporting shipments with a limited shelf life around the world. Packed in between the latest electronics from Asia and the hottest fashion items from Europe, our aircraft carry a variety of perishable shipments like flowers, fruit, meat and vegetables, where speed and careful handling keeps them fresh. Whether it's cherries from Washington State or vegetables from Peru, our temperature-controlled shipping processes and vast global network helps move these commodities all over the world.

While the holidays are an exceptionally busy time of year for shipping perishable items, United Cargo transports these critical goods for people all over the world year-round. Earlier this year, United Cargo moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program to support communities impacted by COVID-19. Additionally, with the holiday season here, we anticipate the cargo holds of our aircraft to be full of grocery store replenishments, including staples like turkey and ham, hitting shelves across the globe.

We take pride in our role to make sure perishables and produce arrive on time and at the peak of freshness. These products sustain, feed and nurture the world, and consumers around the globe depend on them every single day.

Since March 19, United has operated nearly 8,000 cargo-only flights, moving over 272 million pounds of cargo on those flights alone. United Cargo is proud of the role we play maintaining the global food supply chain and helping people access commodities from all over the globe.

Bon appetit!

10 travel tips for the holiday season

By The Hub team, November 19, 2020

Whether you haven't flown with us for a while or just need a quick refresher before your holiday travels, read this list of tips to know before your flight and arrive travel-ready:

1. Download the United app for contactless bag check, payments and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check and touch-free onboard payments.

2. Read and sign the Ready-to-Fly checklist

Before completing check-in, all United travelers will need to read our Ready-to-Fly checklist and confirm that they understand and agree to our policies. These include:

  • Acknowledging that you haven't had any symptoms of COVID-19 in the last 14 days
  • Agreeing that you will not fly if you have tested positive for COVID-19 within the last 21 days
  • Confirming that you will follow all policies regarding face coverings, social distancing and other health and safety measures we've adopted

3. Get familiar with CleanPlus

United CleanPlus℠ is our commitment to delivering industry-leading* cleanliness, plus putting health and safety at the forefront of your experience, in partnership with Clorox and Cleveland Clinic. We've implemented CleanPlus in a number of ways that you'll notice throughout your trip, as well as with some behind-the-scenes enhancements like:

  • Disinfecting high-touch areas on board and in the terminal
  • Using electrostatic spraying, Ultraviolet C lighting wands and more advanced measures to clean aircraft cabins before boarding
  • Redesigning our mobile app to allow for touchless check-in and contactless payment, along with enhanced travel assistance features

Studies show COVID-19 exposure risk is minimal when air filtration systems and masks are in use, so you can rest assured that the steps we've taken to keep you safe truly make a difference.

4. Don't forget essential documents

We've made a list of travel requirements and restrictions for every destination that you can check twice, or as often as you need before your trip. Just visit united.com/travelrequirements to get the details on COVID-19 testing, health documents and other things you may need before you fly.

5. Wear your mask

You may not notice our smile behind our face covering, but you can be sure that we're appreciative of all our travelers who arrive to the airport with their mask on, and continue to wear it over their nose and mouth at all times in the airport and on board. Make sure you review our requirements for face coverings, including what an acceptable face covering looks like. Bonus points if your mask infuses some holiday cheer!

6. A better boarding process for your safety

If you haven't flown with us in a while, you might want to get familiar with our new boarding process. To make boarding even safer, we now have travelers board their aircraft from back to front. At the gate, just listen for your row number to be called – we'll ask a few rows at a time to board, starting with the last row of the plane. This helps everyone maintain a safe distance from each other during boarding without slowing things down. As you step onto the plane, flight attendants will hand each passenger a sanitizing towelette, which you can use to wipe down your seat to ensure it's extra clean.

7. Pack smart

Before packing your bags, check to see what exactly you can carry on and what you should plan to check. You can also copy your confirmation number into our Baggage Calculator tool to learn about the bag allowance included with your reservation, as well as the cost of checking any additional bags.

8. Check your flight status, important notices and weather

Check the United app regularly for the latest updates, weather conditions, flight status, gate and seat assignments. You can also visit our Important Notices page to find essential information and updates about travel waivers, international travel, TSA and security, airports and United Club locations.

9. Arrive early; avoid the stress

Airports can be busy, especially during the holidays. The TSA advises arriving at the airport two hours before your flight for domestic travel and three hours for international travel in anticipation of long security lines. This can help ease the stress when navigating busy check-in areas, security lines and crowded boarding gates.

10. Relax and enjoy your flight

Once you're on board, it's time to sit back and enjoy your flight. Our flight attendants will be happy to help you with anything else you need.

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