Introducing New Customer Options for Flexible Travel Plans - United Hub
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Introducing new customer options for flexible travel plans

By The Hub team, November 07, 2017

Earlier this month, we rolled out a new option for flights that may be overbooked — during check-in, customers can specify how much compensation they'd like to receive in exchange for being flexible with their travel plans. Once a customer indicates that they're flexible, they're prompted to choose or enter a compensation bid amount.

While it's up to the customer to decide on the compensation bid amount, we will consider the lowest bids first. This new process is part of our ongoing commitment to further improve our customers' travel experiences. Compared to last year, the new option has substantially reduced the number of customers who have been involuntarily bumped to a different flight.

See below for step-by-step instructions on how to select this option during the check-in process on an airport kiosk or your mobile device or desktop.

Airport kiosk

If a flight is potentially overbooked, during check-in you can agree to be added to a list of potential volunteers who are willing to take alternative travel arrangements if seats are needed. If you agree to volunteer, you'll be provided more details and asked to confirm your choice to participate as pictured below.

Desktop steps 1 and 2 for volunteer solicitation

You'll then be asked to select your bid amount. You can choose from three predetermined amounts or enter a different amount. Keep in mind that while it's up to you to decide on the compensation bid amount, we will consider the lowest bids first. Once you've made a bid, you're not able to change the amount. However, if you want to retract your bid completely, you can do so by notifying the gate representative.

From here, you will receive a confirmation that you've been successfully added to the list of potential volunteers. A summary screen will appear and ask you to proceed to your gate where you will be notified by a gate representative if your seat is needed.


Desktop steps 3, 4, 5 and 6 for volunteer solicitation

Mobile device or desktop

When checking in to your flight on a mobile device or desktop, you will follow the same steps as you would on a kiosk. (As with the kiosk, this option will only appear if your flight is potentially overbooked.)

First, determine if your travel plans are flexible. If the answer is yes, you may choose to participate.

Mobile steps 1 and 2 for volunteer solicitation

Next, select a predetermined bid amount or enter a desired compensation bid amount.

Mobile steps 3, 4 and 5 for volunteer solicitation

Finally, once the desired bid amount has been selected, a summary screen will appear notifying you of your selection. Please proceed to your gate where a gate representative will notify you if your seat is needed.

Mobile steps 6 and 7 for volunteer solicitation

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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