United Announces Four New Domestic United Club locations - United Hub

United Airlines Announces Four New Domestic United Club Locations for 2019

February 04, 2019

CHICAGO, Feb. 4, 2019 /PRNewswire/ -- United Airlines today welcomed the newest addition to its network of more than 50 United Club locations around the world with the opening of a brand-new 5,000 square foot United Club at Fort Lauderdale-Hollywood International Airport. Located near Gate C1, this new United Club is the first of four new United Club locations set to open in 2019.

"United Clubs are the perfect spot for our customers to relax and recharge and we are excited to open the first of four new United Clubs this year," said United's Chief Customer Officer Toby Enqvist. "Our multimillion-dollar investment in the United Clubs is one of many ways we are working to improve every aspect of our customers' experience."

In addition to the Fort Lauderdale renovation, the airline is expanding its United Club network by introducing new locations in popular destinations. This summer, United plans to open a new United Club in New Orleans in conjunction with the opening of the new terminal at Louis Armstrong New Orleans International Airport. United will also open a brand-new United Club location in New York's La Guardia Airport to coincide with the relocation of its operations to the airport's Terminal B. Additionally, United will introduce its first-ever United Club location in Raleigh-Durham International Airport.

Designed with today's customers in mind, each United Club location is created to serve the distinct needs of customers traveling to and from that destination and feature complimentary high-speed Wi-Fi, wellness rooms and specially curated local food and beverage offerings. United Club members enjoy access to more than 50 United Club locations and participating Star Alliance partner lounges around the world.

About United

United Airlines and United Express operate approximately 4,800 flights a day to 353 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 770 mainline aircraft and the airline's United Express carriers operate 559 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Expects To Deliver Peer-Leading Pre-Tax Margin Growth During First-Quarter 2019

April 16, 2019

CHICAGO, April 16, 2019 /PRNewswire/ -- United Airlines (UAL) today announced that a combination of strong top-line revenue performance and effective cost management led to first-quarter pre-tax margin growth that is expected to lead its peers. The company remains confident that it will deliver on its long-term adjusted diluted earnings per share2 (EPS) targets of $10 to $12 in 2019 and $11 to $13 in 2020.

  • Reported first-quarter net income of $292 million, diluted EPS of $1.09, pre-tax earnings of $367 million and pre-tax margin of 3.8 percent, expanding pre-tax margin 1.8 points versus the first quarter of 2018.
  • Reported first-quarter adjusted net income of $309 million, adjusted diluted EPS of $1.15, adjusted pre-tax earnings of $389 million, adjusted pre-tax margin of 4.1 percent, expanding adjusted pre-tax margin 2.1 points versus the first quarter of 2018.1
  • Total passenger revenue increased 7.1 percent versus the first quarter of 2018.
  • First-quarter passenger revenue per available seat mile (PRASM) increased 1.1 percent year-over-year.
  • Consolidated first-quarter unit cost per available seat mile (CASM) decreased 2.1 percent year-over-year.
  • Consolidated first-quarter CASM, excluding special charges, third-party business expenses, fuel and profit sharing, decreased 1.8 percent year-over-year.
  • Repurchased $527 million of its common shares in the first-quarter of 2019, at an average purchase price of $83.68 per share.
  • For the second consecutive quarter the airline reported adjusted pre-tax margin expansion.

"We delivered another strong financial quarter in which we made important progress on our customer investments while making strategic decisions to manage our costs and producing pre-tax margin growth that we expect will lead our peers," said Oscar Munoz, chief executive officer of United Airlines. "That's why we are more confident than ever that we'll reach our long-term adjusted EPS targets we unveiled last year. I want to thank all 93,000 of our employees for their incredible work as we overcame some unique challenges and refocused our efforts in 2019 toward elevating the United experience for our customers."

For more information on UAL's second-quarter and full-year 2019 guidance, please visit ir.united.com for the company's investor update.

First-Quarter 2019 Highlights

Operations and Employees

  • Flew the most revenue passengers ever for a first quarter in company history.
  • Despite a weather-challenged first quarter, achieved second-highest mainline on-time departures rate performance versus the major U.S. airlines.
  • Launched Backstage 2019 which will bring all 25,000 flight attendants to Chicago for an event which will help us elevate the way customers feel about their United experience.
  • Earned 100 percent score on Human Rights Campaign Foundation's annual scorecard on LGBTQ workplace equality.
  • Broke ground on a state-of-the-art Technical Operations Center at Los Angeles International Airport that will enable the airline to provide exceptional service for all of its aircraft fleets.
  • Announced headquarters will remain at the iconic Willis Tower in the airline's hometown of Chicago, while making investments to completely transform the current workspace and experience.

Customer Experience

  • Introduced a re-imagined mobile app to customers around the world featuring a more dynamic experience that updates customers at each step of their travel journey while adding enhancements that make managing travel easier.
  • Announced free live DIRECTV on 211 Boeing 737 United aircraft equipped with seat back TV, providing more than 100 channels of live television.
  • Introduced the relaunch of the United MileagePlus X app, which offers United MileagePlus® members a unique opportunity to earn award miles for everyday purchases.
  • Opened the fifth of its award-winning United Polaris Lounges at Los Angeles International Airport.
  • Opened a brand-new 5,000-square-foot United Club at Fort Lauderdale-Hollywood International Airport - the first of four new United Club locations set to open in 2019.
  • Announced next step in airline's commitment to making customers more comfortable by adding more than 1,600 United Polaris® business class and United First seats to nearly 250 international and domestic aircraft.
  • Launched new state-of-the-art United Meetings product, available on the airline's business portal, United Jetstream, which makes managing travel and redeeming rewards for meetings and events quicker and more streamlined.
  • Became the first U.S. airline to offer non-binary gender options throughout all booking channels in addition to providing the option to select the title "Mx." during booking and in a MileagePlus customer profile, providing customers the ability to identify themselves corresponding with what is indicated on their passports or identification.

Network

  • Began new service from four hubs to 18 cities in 12 states and one province and launched new nonstop seasonal service between San Francisco and Amsterdam.
  • Announced 11 new domestic routes.
  • Filed an application with the U.S. Department of Transportation for a total of six daily nonstop flights to Tokyo Haneda Airport from six of the airline's hubs.

Fleet

  • Announced a brand new and revolutionary regional flying experience with the addition of the two-cabin, 50-seat Bombardier CRJ 550 aircraft, offering customers on key regional routes more legroom, storage and amenities than any other 50-seat regional aircraft operating today.
  • Became first carrier in the world to operate all three Dreamliner models as its first 787-10 began regular service in January from Los Angeles International Airport to Newark Liberty International Airport.
  • Took delivery of four Boeing 737 MAX 9 aircraft (prior to the March 13, 2019 Federal Aviation Administration order grounding U.S.-registered 737 MAX aircraft) and four Boeing 787-10 aircraft.

Community and Environment

  • Donated $1 million to Feeding America's Shutdown Response Fund to directly support the food banks providing food for families of federal workers.
  • Launched Her Art Here, a first-of-its-kind contest designed to find and uplift underrepresented women artists by providing a chance to paint a canvas like no other - a United Airlines aircraft.

Earnings Call

UAL will hold a conference call to discuss its first-quarter 2019 financial results and its financial and operational outlook for second-quarter and full-year 2019 on Wednesday, April 17, at 9:30 a.m. Central time /10:30 a.m. Eastern time. A live, listen-only webcast of the conference call will be available at ir.united.com. The webcast will be available for replay within 24 hours of the conference call and then archived on the website for three months.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

1 Excludes special charges, the mark-to-market impact of financial instruments and imputed interest on certain finance leases. Reconciliations of non-GAAP financial measures to the most directly comparable GAAP measures are included in the tables accompanying this release.
2Excludes special charges and the mark-to-market impact of financial instruments, the nature of which are not determined at this time, and imputed interest on certain finance leases. Accordingly, UAL is not providing earnings guidance on a GAAP basis.

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: Certain statements included in this release are forward-looking and thus reflect our current expectations and beliefs with respect to certain current and future events and anticipated financial and operating performance. Such forward-looking statements are and will be subject to many risks and uncertainties relating to our operations and business environment that may cause actual results to differ materially from any future results expressed or implied in such forward-looking statements. Words such as "expects," "will," "plans," "anticipates," "indicates," "believes," "estimates," "forecast," "guidance," "outlook," "goals," "targets" and similar expressions are intended to identify forward-looking statements. Additionally, forward-looking statements include statements that do not relate solely to historical facts, such as statements which identify uncertainties or trends, discuss the possible future effects of current known trends or uncertainties, or which indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this release are based upon information available to us on the date of this release. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law. Our actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: our ability to execute our strategic operating plan, including our growth, revenue-generating and cost-control initiatives; general economic conditions (including interest rates, foreign currency exchange rates, investment or credit market conditions, crude oil prices, costs of aircraft fuel and energy refining capacity in relevant markets); risks of doing business globally, including instability and political developments that may impact our operations in certain countries; demand for travel and the impact that global economic and political conditions have on customer travel patterns; our capacity decisions and the capacity decisions of our competitors; competitive pressures on pricing and on demand; changes in aircraft fuel prices; disruptions in our supply of aircraft fuel; our ability to cost-effectively hedge against increases in the price of aircraft fuel, if we decide to do so; the effects of any technology failures or cybersecurity breaches; disruptions to services provided by third-party service providers; potential reputational or other impact from adverse events involving our aircraft or operations, the aircraft or operations of our regional carriers or our code share partners or the aircraft or operations of another airline; our ability to attract and retain customers; the effects of any terrorist attacks, international hostilities or other security events, or the fear of such events; the mandatory grounding of aircraft in our fleet; disruptions to our regional network; the impact of regulatory, investigative and legal proceedings and legal compliance risks; the success of our investments in other airlines, including in other parts of the world; industry consolidation or changes in airline alliances; the ability of other air carriers with whom we have alliances or partnerships to provide the services contemplated by the respective arrangements with such carriers; costs associated with any modification or termination of our aircraft orders; disruptions in the availability of aircraft, parts or support from our suppliers; our ability to maintain satisfactory labor relations and the results of any collective bargaining agreement process with our union groups; any disruptions to operations due to any potential actions by our labor groups; labor costs; an outbreak of a disease that affects travel demand or travel behavior; the impact of any management changes; extended interruptions or disruptions in service at major airports where we operate; U.S. or foreign governmental legislation, regulation and other actions (including Open Skies agreements, environmental regulations and the United Kingdom's withdrawal from the European Union); the seasonality of the airline industry; weather conditions; the costs and availability of aviation and other insurance; the costs and availability of financing; our ability to maintain adequate liquidity; our ability to comply with the terms of our various financing arrangements; our ability to realize the full value of our intangible assets and long-lived assets;-; and other risks and uncertainties set forth under Part I, Item 1A., "Risk Factors," of our Annual Report on Form 10-K for the fiscal year ended December 31, 2018, as well as other risks and uncertainties set forth from time to time in the reports we file with the U.S. Securities and Exchange Commission.

-tables attached-

On January 1, 2019, United Continental Holdings, Inc. ("UAL") adopted Accounting Standards Update No. 2016-02, Leases ("Topic 842"). As such, certain previously reported 2018 figures are adjusted in this report on a basis consistent with Topic 842.

UNITED CONTINENTAL HOLDINGS, INC.

STATEMENTS OF CONSOLIDATED OPERATIONS (UNAUDITED)




Three Months Ended
March 31,


%
Increase/
(Decrease)


(In millions, except per share data)


2019


2018



Operating revenue:








Passenger


$

8,725



$

8,149



7.1



Cargo


286



293



(2.4)



Other operating revenue


578



590



(2.0)



Total operating revenue


9,589



9,032



6.2











Operating expense:








Salaries and related costs


2,873



2,726



5.4



Aircraft fuel


2,023



1,965



3.0



Regional capacity purchase


688



630



9.2



Landing fees and other rent


588



579



1.6



Depreciation and amortization


547



524



4.4



Aircraft maintenance materials and outside repairs


408



440



(7.3)



Distribution expenses


360



342



5.3



Aircraft rent


81



127



(36.2)



Special charges (B)


18



40



NM



Other operating expenses


1,508



1,397



7.9



Total operating expense


9,094



8,770



3.7











Operating income


495



262



88.9











Operating margin


5.2

%


2.9

%


2.3


pts.

Adjusted operating margin (Non-GAAP) (A)


5.3

%


3.3

%


2.0


pts.









Nonoperating income (expense):








Interest expense


(188)



(162)



16.0



Interest capitalized


22



18



22.2



Interest income


29



17



70.6



Miscellaneous, net (B)


9



47



(80.9)



Total nonoperating expense


(128)



(80)



60.0











Income before income taxes


367



182



101.6











Pre-tax margin


3.8

%


2.0

%


1.8


pts.

Adjusted pre-tax margin (Non-GAAP) (A)


4.1

%


2.0

%


2.1


pts.









Income tax expense (D)


75



37



102.7



Net income


$

292



$

145



101.4











Diluted earnings per share


$

1.09



$

0.51



113.7



Diluted weighted average shares


268.3



284.9



(5.8)











NM Not meaningful








UNITED CONTINENTAL HOLDINGS, INC.

PASSENGER REVENUE INFORMATION AND STATISTICS


Passenger revenue information is as follows:




1Q 2019
Passenger
Revenue
(millions)


Passenger
Revenue
vs.
1Q 2018


PRASM
vs.
1Q 2018


Yield
vs.
1Q 2018


Available
Seat Miles
vs.
1Q 2018


1Q 2019
Available Seat
Miles (millions)

Domestic


$

5,367



8.0%


0.6%


0.9%


7.4%


36,726















Atlantic


1,331



6.3%


(2.8%)


(4.8%)


9.4%


10,626


Pacific


1,121



4.9%


4.5%


2.2%


0.3%


10,923


Latin America


906



5.3%


2.6%


2.3%


2.6%


7,370


International


3,358



5.6%


1.4%


(0.1%)


4.1%


28,919















Consolidated


$

8,725



7.1%


1.1%


0.5%


5.9%


65,645















Select operating statistics are as follows:




Three Months Ended
March 31,


%
Increase/
(Decrease)




2019


2018




Passengers (thousands)


36,454



34,495



5.7



Revenue passenger miles (millions)


53,097



49,849



6.5



Available seat miles (millions)


65,645



61,977



5.9



Passenger load factor:








Consolidated


80.9

%


80.4

%


0.5


pts.

Domestic


82.6

%


82.8

%


(0.2)


pts.

International


78.7

%


77.5

%


1.2


pts.

Passenger revenue per available seat mile (cents)


13.29



13.15



1.1



Total revenue per available seat mile (cents)


14.61



14.57



0.3



Average yield per revenue passenger mile (cents)


16.43



16.35



0.5



Aircraft in fleet at end of period


1,348



1,295



4.1



Average stage length (miles)


1,448



1,443



0.3



Average full-time equivalent employees


88,730



85,561



3.7



Average aircraft fuel price per gallon


$

2.05



$

2.11



(2.8)



Fuel gallons consumed (millions)


985



932



5.7




Note: See Part II, Item 6, Selected Financial Data, of UAL's Annual Report on Form 10-K for the fiscal year ended December 31, 2018, for definitions of these statistics.

UNITED CONTINENTAL HOLDINGS, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS (UNAUDITED)


(In millions)

March 31, 2019


December 31, 2018

ASSETS




Current assets:




Cash and cash equivalents

$

1,848



$

1,694


Short-term investments

2,219



2,256


Receivables, less allowance for doubtful accounts

1,789



1,426


Aircraft fuel, spare parts and supplies, less obsolescence allowance

972



985


Prepaid expenses and other

780



733


Total current assets

7,608



7,094






Total operating property and equipment, net

28,586



27,399


Operating lease right-of-use assets

5,065



5,262






Other assets:




Goodwill

4,523



4,523


Intangibles, less accumulated amortization

3,144



3,159


Restricted cash

103



105


Notes receivable, net

512



516


Investments in affiliates and other, net

1,098



966


Total other assets

9,380



9,269


Total assets

$

50,639



$

49,024






LIABILITIES AND STOCKHOLDERS' EQUITY




Current liabilities:




Advance ticket sales

$

6,006



$

4,381


Accounts payable

2,707



2,363


Frequent flyer deferred revenue

2,388



2,286


Accrued salaries and benefits

1,660



2,184


Current maturities of long-term debt

1,201



1,230


Current maturities of finance leases

133



123


Current maturities of operating leases

639



719


Other

601



553


Total current liabilities

15,335



13,839






Other long-term liabilities and deferred credits:




Long-term debt

12,734



12,215


Long-term obligations under finance leases

236



224


Long-term obligations under operating leases

5,145



5,276


Frequent flyer deferred revenue

2,750



2,719


Postretirement benefit liability

1,287



1,295


Pension liability

1,454



1,576


Deferred income taxes

898



828


Other

998



1,010


Total other long-term liabilities and deferred credits

25,502



25,143


Stockholders' equity

9,802



10,042


Total liabilities and stockholders' equity

$

50,639



$

49,024


UNITED CONTINENTAL HOLDINGS, INC.

CONDENSED STATEMENTS OF CONSOLIDATED CASH FLOWS (UNAUDITED)


(In millions)

Three Months Ended
March 31,


2019


2018

Cash Flows from Operating Activities:




Net cash provided by operating activities

$

1,915



$

1,709






Cash Flows from Investing Activities:




Capital expenditures

(1,609)



(944)


Purchases of short-term and other investments

(724)



(596)


Proceeds from sale of short-term and other investments

768



840


Loans made to others



(10)


Investment in affiliates

(27)




Other, net

12



15


Net cash used in investing activities

(1,580)



(695)






Cash Flows from Financing Activities:




Proceeds from issuance of long-term debt

646



673


Payments of long-term debt

(250)



(189)


Repurchases of common stock

(513)



(529)


Principal payments under finance leases

(20)



(18)


Capitalized financing costs

(17)



(16)


Other, net

(29)



(16)


Net cash used in financing activities

(183)



(95)


Net increase in cash, cash equivalents and restricted cash

152



919


Cash, cash equivalents and restricted cash at beginning of the period

1,799



1,591


Cash, cash equivalents and restricted cash at end of the period

$

1,951



$

2,510






Investing and Financing Activities Not Affecting Cash:




Property and equipment acquired through the issuance of debt

$

92



$

60


Operating lease conversions to finance lease

36




Right-of-use assets acquired through operating leases

51



103


Property and equipment acquired through finance leases

8




UNITED CONTINENTAL HOLDINGS, INC.

RETURN ON INVESTED CAPITAL (ROIC)—Non-GAAP


ROIC is a non-GAAP financial measure that UAL believes provides useful supplemental information for management and investors by measuring the effectiveness of the company's operations' use of invested capital to generate profits.

(in millions)

Twelve Months Ended
March 31, 2019

Net Operating Profit After Tax ("NOPAT")


Pre-tax income

$

2,833


Adjustments:


Special charges and mark-to-market ("MTM") losses on financial instruments:


Impairment of assets

362


Termination of a maintenance service agreement

64


Severance and benefit costs

33


MTM losses on financial instruments

33


(Gains) losses on sale of assets and other special charges

6


Pre-tax income excluding special charges and MTM losses on financial instruments (Non-GAAP)

3,331


add: Interest expense (net of income tax benefit) (a)

693


add: Interest component of capitalized aircraft rent (net of income tax benefit) (a)

193


add: Net interest on pension (net of income tax benefit) (a)

(12)


less: Income taxes paid

(14)


NOPAT (Non-GAAP)

$

4,191






Average Invested Capital (five-quarter average)


Total assets

$

49,392


less: Non-interest bearing liabilities (b)

(16,966)


Average invested capital (Non-GAAP)

$

32,426




ROIC (Non-GAAP)

12.9

%



(a)

Income tax benefit measured based on the effective cash tax rate. The effective cash tax rate is calculated by dividing cash taxes paid by pre-tax income excluding special charges and MTM gains on financial instruments. For the twelve months ended March 31, 2019, the effective cash tax rate was 0.4%.

(b)

Non-interest bearing liabilities include advance ticket sales, frequent flyer deferred revenue, deferred income taxes and other non-interest bearing liabilities.

UNITED CONTINENTAL HOLDINGS, INC.

NON-GAAP FINANCIAL RECONCILIATION


(A) UAL evaluates its financial performance utilizing various accounting principles generally accepted in the United States of America (GAAP) and Non-GAAP financial measures, including adjusted operating income (loss), adjusted operating margin, adjusted pre-tax income (loss), adjusted pre-tax margin, adjusted net income (loss), adjusted diluted earnings (loss) per share and CASM, excluding special charges, third-party business expenses, fuel, and profit sharing, among others. UAL believes that adjusting for special charges is useful to investors because special charges are not indicative of UAL's ongoing performance. UAL believes that adjusting for MTM gains and losses on financial instruments is useful to investors because those unrealized gains or losses may not ultimately be realized on a cash basis. UAL believes that adjusting for interest expense related to finance leases of Embraer ERJ 145 aircraft is useful to investors because of the accelerated recognition of interest expense.


CASM is a common metric used in the airline industry to measure an airline's cost structure and efficiency. UAL reports CASM excluding special charges, third-party business expenses, fuel and profit sharing. UAL believes that adjusting for special charges is useful to investors because special charges are not indicative of UAL's ongoing performance. UAL also believes that excluding third-party business expenses, such as maintenance, ground handling and catering services for third parties and fuel sales, provides more meaningful disclosure because these expenses are not directly related to UAL's core business. UAL also believes that excluding fuel costs from certain measures is useful to investors because it provides an additional measure of management's performance excluding the effects of a significant cost item over which management has limited influence. UAL excludes profit sharing because this exclusion allows investors to better understand and analyze our operating cost performance and provides a more meaningful comparison of our core operating costs to the airline industry.


Reconciliations of reported non-GAAP financial measures to the most directly comparable GAAP financial measures are included below.



Three Months Ended

March 31,


%
Increase/
(Decrease)




2019


2018



CASM (cents)








Cost per available seat mile (CASM) (GAAP)


13.85



14.15



(2.1)



Special charges (B)


0.02



0.07



NM



Third-party business expenses


0.05



0.05





Fuel expense


3.08



3.17



(2.8)



Profit sharing, including taxes


0.05



0.02



150.0



CASM, excluding special charges, third-party business expenses, fuel, and profit sharing (Non-GAAP)


10.65



10.84



(1.8)




NM Not Meaningful

UNITED CONTINENTAL HOLDINGS, INC.

NON-GAAP FINANCIAL RECONCILIATION (Continued)




Three Months Ended
March 31,


$
Increase/
(Decrease)


%
Increase/
(Decrease)


(in millions)


2019


2018



Operating expenses (GAAP)


$

9,094



$

8,770



$

324



3.7



Special charges (B)


18



40



(22)



NM



Operating expenses, excluding special charges


9,076



8,730



346



4.0



Adjusted to exclude:










Third-party business expenses


30



31



(1)



(3.2)



Fuel expense


2,023



1,965



58



3.0



Profit sharing, including taxes


33



17



16



94.1



Adjusted operating expenses (Non-GAAP)


$

6,990



$

6,717



$

273



4.1













Operating income (GAAP)


$

495



$

262



$

233



88.9



Adjusted to exclude:










Special charges (B)


18



40



(22)



NM



Adjusted operating income (Non-GAAP)


$

513



$

302



$

211



69.9













Pre-tax income (GAAP)


$

367



$

182



$

185



101.6



Adjusted to exclude:










Special charges (B)


18



40



(22)



NM



MTM gains on financial instruments (B)


(17)



(45)



28



NM



Interest expense on ERJ 145 finance leases (C)


21





21



NM



Adjusted pre-tax income (Non-GAAP)


$

389



$

177



$

212



119.8













Net income (GAAP)


$

292



$

145



$

147



101.4



Adjusted to exclude:










Special charges (B)


18



40



(22)



NM



MTM gains on financial instruments (B)


(17)



(45)



28



NM



Interest expense on ERJ 145 finance leases (C)


21





21



NM



Income tax expense (benefit) related to adjustments above


(5)



1



(6)



NM



Adjusted net income (Non-GAAP)


$

309



$

141



$

168



119.1













Diluted earnings per share (GAAP)


$

1.09



$

0.51



$

0.58



113.7



Adjusted to exclude:










Special charges (B)


0.07



0.14



(0.07)



NM



MTM gains on financial instruments (B)


(0.07)



(0.16)



0.09



NM



Interest expense on ERJ 145 finance leases (C)


0.08





0.08



NM



Income tax benefit related to adjustments


(0.02)





(0.02)



NM



Adjusted diluted earnings per share (Non-GAAP)


$

1.15



$

0.49



$

0.66



134.7




NM Not Meaningful

UNITED CONTINENTAL HOLDINGS, INC.

NON-GAAP FINANCIAL RECONCILIATION (Continued)


UAL believes that adjusting capital expenditures for assets acquired through the issuance of debt and finance leases is useful to investors in order to appropriately reflect the total amounts spent on capital expenditures. UAL also believes that adjusting net cash provided by operating activities for capital expenditures and adjusted capital expenditures is useful to allow investors to evaluate the company's ability to generate cash that is available for debt service or general corporate initiatives.



Three Months Ended
March 31,


Capital Expenditures (in millions)


2019


2018


Capital expenditures (GAAP)


$

1,609



$

944



Property and equipment acquired through the issuance of debt


92



60



Property and equipment acquired through finance leases


8





Adjusted capital expenditures (Non-GAAP)


$

1,709



$

1,004









Free Cash Flow (in millions)






Net cash provided by operating activities (GAAP)


$

1,915



$

1,709



Less capital expenditures


1,609



944



Free cash flow, net of financings (Non-GAAP)


$

306



$

765









Net cash provided by operating activities (GAAP)


$

1,915



$

1,709



Less adjusted capital expenditures (Non-GAAP)


1,709



1,004



Free cash flow (Non-GAAP)


$

206



$

705



UNITED CONTINENTAL HOLDINGS, INC.

NOTES (UNAUDITED)


(B) Special charges and MTM gains on financial instruments include the following:



Three Months Ended
March 31,


(In millions)


2019


2018


Operating:






Impairment of assets


$

8



$

23



Severance and benefit costs


6



14



(Gains) losses on sale of assets and other special charges


4



3



Total special charges


18



40



Nonoperating MTM gains on financial instruments


(17)



(45)



Total special charges and MTM gains on financial instruments


1



(5)



Income tax expense related to special charges and MTM gains on financial instruments




1



Total special charges and MTM gains on financial instruments, net of income taxes


$

1



$

(4)



Impairment of assets: During the three months ended March 31, 2019, the company recorded an $8 million fair value adjustment for aircraft purchased off lease. During the three months ended March 31, 2018, the company recorded a $23 million fair value adjustment for aircraft purchased off lease and impairments related to certain fleet types and certain international slots no longer in use.


Severance and benefit costs: During the three months ended March 31, 2019 and 2018, the company recorded $2 million and $8 million, respectively, of severance and benefit costs primarily related to a voluntary early-out program for its technicians and related employees represented by the International Brotherhood of Teamsters. In the first quarter of 2017, approximately 1,000 technicians and related employees elected to voluntarily separate from the company and received a severance payment, with a maximum value of $100,000 per participant, based on years of service, with retirement dates through early 2019. Also during the three months ended March 31, 2019 and 2018, the company recorded $4 million and $6 million, respectively, of management severance.


MTM gains on financial instruments: During the three months ended March 31, 2019 and 2018, the company recorded gains of $14 million and $45 million, respectively, for the change in market value of its investment in Azul Linhas Aéreas Brasileiras S.A. During the first quarter of 2019, the company recorded gains of $3 million for the change in fair value of certain derivative assets related to equity of Avianca Holdings S.A. For equity investments and derivative assets subject to MTM accounting, the company records gains and losses as part of Nonoperating income (expense): Miscellaneous, net in its statements of consolidated operations.


(C) Interest expense related to finance leases of Embraer ERJ 145 aircraft


During the third quarter of 2018, United entered into an agreement with the lessor of 54 Embraer ERJ 145 aircraft to purchase those aircraft in 2019. The provisions of the new lease agreement resulted in a change in accounting classification of these new leases from operating leases to finance leases up until the purchase date. The company recognized $21 million of additional interest expense in the three months ended March 31, 2019 as a result of this change.


(D) Effective tax rate


The company's effective tax rate for the three months ended March 31, 2019 and 2018 was 20.4% and 20.3%, respectively. The effective tax rate represents a blend of federal, state and foreign taxes and includes the impact of certain nondeductible items and the impact of a change in the company's mix of domestic and foreign earnings.

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Preparing New Nonstop Seasonal Service Between New York/Newark and Cape Town, South Africa

April 15, 2019

CHICAGO, April 15, 2019 /PRNewswire/ -- United Airlines today applied with the U.S. Department of Transportation for authority to begin new service between New York/Newark Liberty International Airport and Cape Town International Airport. United plans to operate nonstop three-times weekly flights to Cape Town starting in December 2019.

"We are always looking at ways to expand our industry-leading international route network to offer our customers more convenient options. We're thrilled to announce the addition of Africa to our global route offering," said Patrick Quayle, United's vice president of International Network. "This new flight will provide customers with the only nonstop service between the United States and Cape Town."

United's nonstop service between New York/Newark and Cape Town will decrease the current travel time from New York to Cape Town by more than four hours and provide customers from more than 80 U.S. cities with easy one-stop access to Cape Town. If approved, United's service between New York/Newark and Cape Town will be operated with Boeing 787-9 Dreamliner aircraft featuring 48 seats in United Polaris business class, 88 seats in United Economy Plus and 116 seats in United Economy.

Proposed Flight Schedule, Beginning December 15, 2019*


From

To

Depart

Arrive

Aircraft

New York/Newark

Cape Town

8:30 p.m.

6:00 p.m. +1

Boeing 787-9

Cape Town

New York/Newark

8:50 p.m.

5:45 a.m. +1

Boeing 787-9

*Subject to government approval

Cape Town is the oldest city in South Africa and the country's center of trade and commerce. Located at the shore of Table Bay, the city is home to some of the most popular attractions in South Africa including Table Mountain, Kirstenbosch Botanical Gardens and the Victoria and Alfred Waterfront. Travelers to South Africa often begin their African journey in Cape Town before touring the Cape Winelands, viewing the African penguins at Boulder Beach or traveling beyond Cape Town to explore South Africa's natural beauty including its many national parks, game reserves and beautiful coastlines and beaches of the KwaZulu-Natal and Western Cape provinces.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

National Diversity Council Awards United Chief Digital Officer Linda Jojo with 2019 Top 50 Most Powerful Women in Technology

April 11, 2019

CHICAGO, April 11, 2019 /PRNewswire/ -- Today, United Airlines Executive Vice President and Chief Digital Officer, Linda Jojo, was recognized by the National Diversity Council as one of the 2019 Top 50 Most Powerful Women in Technology. This prestigious list recognizes women who are shaping the future of technology with their insight and leadership. Jojo is the only airline executive to receive this award.

Since joining United in 2014, Jojo has played a critical role in differentiating the company's operations and customer experience by using innovative data analytics, digital products and e-commerce. Under her leadership, United has issued over 60,000 mobile devices to its pilots, flight attendants, gate agents and technicians to increase mobility and arm employees with real-time data in order to provide more personal and caring service to its customers while improving the airline's operation. Her team has also recently redesigned united.com and released a new, upgraded mobile app to provide intuitive assistance along every step of their journey. These enhancements have maintained United's status as the number one downloaded app in the industry and delivered accelerative revenue growth through digital channels.

"The entire United family is incredibly proud of Linda for being recognized as one of the Top 50 Most Powerful Women in Technology," said United's Chief Executive Officer, Oscar Munoz. "This award is a true testament to her outstanding leadership abilities and the impact she is making not only at United, but across the corporate landscape. She has accomplished a lot in her time at United, and I look forward to all she and her team will do in the future as our airline continues to grow and excel."

Jojo was selected for the 2019 Top 50 Most Powerful Women in Technology Award based on the following criteria:

  • Top leader in her organization and profession
  • Directly contributes to business growth or strategic direction of the organization
  • Effective role model who inspires other women and is active in mentoring
  • Operates with the highest integrity and ethical behavior
  • Demonstrates a commitment to corporate citizenship

In addition to her work at United, Jojo is passionate about preparing young people for careers in Science, Technology, Engineering and Math (STEM). She is vice chair of the Board of Trustees of the Adler Planetarium in Chicago, an organization with a mission to connect young people to STEM fields through exploration of space and the stars. She is also a member of the Rensselaer Polytechnic Institute board of trustees. Jojo holds a bachelor's degree in computer science and a master's degree in industrial engineering from Rensselaer Polytechnic Institute.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Again Receives "Best-of-the-Best" Award for Commitment to Diversity and Inclusion Across All Communities

April 10, 2019

CHICAGO, April 10, 2019 /PRNewswire/ -- Today, the National LGBT Chamber of Commerce (NGLCC) and the National Business Inclusion Consortium (NBIC) will again honor United Airlines with the "Best-of-the-Best" designation, demonstrating the airline's industry-leading results across all diverse segments and its commitment to building a more diverse economy. The airline will be presented with the honor at the fourth annual Best-of-the-Best Awards Gala in Washington, D.C.

"Connecting people and uniting the world is not only about linking global cultures, it's about demonstrating that investing in inclusivity is what is right in our hearts and right for our business," said Lori Bradley, senior vice president of Global Talent Management at United Airlines. "We are proud of this distinction and are excited about the future of our relationship with NGLCC and NBIC."

United's diversity and inclusion initiatives include efforts to build a more inclusive workplace and customer experience. Through these initiatives, the airline demonstrates its commitment to engaging with and advocating for the LGBT community, people of color, women, veterans, people with disabilities and others. This recognition follows the airline's recent announcement that United became the first U.S. airline to offer non-binary gender options throughout all booking channels in addition to providing the option to select the title "Mx." during booking and in a MileagePlus customer profile. United customers and employees have the option to identify themselves as M(male), F(female), U(undisclosed) or X(unspecified), corresponding with what is indicated on their passports or identification.

"This designation is highly competitive and is bestowed only to corporations that we see constantly striving to strengthen and celebrate diversity," said NGLCC Co-Founder and President Justin Nelson. "These corporations being honored are true leaders in ongoing global commitments to create a better future for all diverse communities in business."

Since receiving the Best-of-the-Best honor in 2018, United has continued to expand its Business Resource Groups (BRGs) across the U.S. and internationally for employees, adding more chapters for LGBT employees and women, as well as establishing a new BRG for employees with disabilities. The airline has also since hosted a record number of Girls in Aviation Day events in locations across the system and continues to lead the industry by employing the highest number of female pilots.

Alongside partner organizations, customers and employees, United will continue working to build the world's most inclusive airline. For more information on United's commitment to diversity and inclusion, visit https://hub.united.com/diversity-inclusion-fact-sheet/.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Continues Network Expansion with New Florida Service

April 10, 2019

CHICAGO, April 10, 2019 /PRNewswire/ -- United Airlines today announced more flights and more opportunities for customers to connect between Washington, D.C., and Florida. Beginning October 29, United will begin new twice-daily, year-round service between Washington Dulles and Fort Myers and Sarasota in Florida. Additionally, United will begin operating extended seasonal winter service between Miami and Washington Dulles starting two months earlier than originally planned in October 2019.

United's new service to Fort Myers and Sarasota complements the airline's growing Florida network of more than 50 routes served from Chicago, Cleveland, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C.

"These new routes offer our customers many more opportunities to conveniently travel year-round between Florida and our Washington hub," said Ankit Gupta, United's vice president of Domestic Network Planning. "Our schedule offers customers from Fort Myers and Sarasota easy connections to more than 130 flights across the United States and 11 European destinations with just one stop."

United in Florida

In addition to its new service between Washington Dulles and Fort Myers and Sarasota, United operates more than 140 daily flights to 12 Florida cities. Effective October 27, United will offer the following service from its U.S. hubs to Florida.

City

Destination

Chicago

Destin/Fort Walton Beach, Key West, Fort Lauderdale, Jacksonville, Orlando, Miami, West Palm Beach, Panama City, Pensacola, Fort Myers, Sarasota, Tampa

Cleveland

Fort Lauderdale, Fort Myers, Orlando, Tampa

Denver

Fort Lauderdale, Jacksonville, Orlando, Fort Myers, Tampa, Miami, West Palm Beach, Pensacola, Sarasota, Destin/Fort Walton Beach

Houston

Panama City, Fort Lauderdale, Jacksonville, Orlando, Miami, West Palm Beach, Pensacola, Fort Myers, Tampa, Destin/Fort Walton Beach

Los Angeles

Orlando

New York/Newark

Key West, Fort Lauderdale, Jacksonville, Orlando, Miami, West Palm Beach, Fort Myers, Sarasota, Tampa

San Francisco

Fort Lauderdale, Orlando, Miami, Tampa

Washington Dulles

Fort Lauderdale, Jacksonville, Orlando, Miami, Tampa, Fort Myers, Sarasota

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

Around the World in 31 Ways - United's International Summer Schedule Offers Customers More Destinations Than Ever Before

April 09, 2019

CHICAGO, April 9, 2019 /PRNewswire/ -- United Airlines today announced 31 new and returning international summer routes, including brand new service between New York/Newark and Prague, and the only nonstop service between the United States and Naples, Italy. This year's international schedule builds on the airline's expanded domestic network and offers customers more access than ever before to connect to 54 countries around the world from United gateways, including Chicago, Denver, Houston, Los Angeles, New York/Newark and Washington, D.C.

"Today we are offering our customers more destinations than ever before, both here in the United States and overseas," said Patrick Quayle, United's vice president of International Network. "We are particularly excited to add our newest destinations, Naples and Prague, to our ever-growing route map."

United officially began flying its international summer schedule on March 30, with the start of nonstop service between San Francisco and Amsterdam. United is the only U.S. airline to connect customers between the Bay Area and the Netherlands. Beginning May 2, United will start daily nonstop service between Denver and Frankfurt, Germany – the only nonstop flight operated by a U.S. carrier.

Building the world's best global route network

Continuously exploring new and exciting opportunities to grow its global route network, United has been a leader in establishing service from its U.S. hubs to exciting new leisure and business centers around the world. Last year, United was the first U.S. airline to offer customers nonstop service between San Francisco and Papeete, Tahiti, and due to high customer demand, United expanded the route to year-round service, offering customers more opportunities to visit French Polynesia.

Beginning this May, United will be the only airline to operate service between Washington Dulles and Tel Aviv, Israel, and between New York/Newark and Naples, Italy. United is the only U.S. airline offering nonstop seasonal service between New York/Newark and Stockholm, Geneva and Munich, Germany.

In addition to brand-new service to Naples and Prague, United's summer schedule features the return of popular destinations including Athens, Greece; Glasgow, Scotland; Madrid and Barcelona, Spain; Rome and Venice, Italy; Shannon, Ireland; and more.

Hitting the beaches in Mexico or the Caribbean

United is also resuming popular summer service to destinations in the Caribbean, including nonstop service between New York/Newark to Bermuda and between Houston and St. Thomas in the U.S. Virgin Islands and Providenciales, Turks & Caicos. Beginning in June, United will offer customers seasonal service between Cancun and New Orleans, San Antonio and Austin, Texas.

United's 2019 Seasonal Schedule


Airport

Destination

Start

Austin (AUS)

Cancun, Mexico

June 8

Chicago (ORD)

Dublin, Ireland

Edinburgh, Scotland

Rome, Italy

Now flying

April 29

April 29

Denver (DEN)

London

Now flying

Houston (IAH)

Providenciales, Turks & Caicos

St. Thomas, U.S.V.I.

June 8

May 4

New York/Newark (EWR)

Athens, Greece

Bermuda

Glasgow, Scotland

Naples, Italy

Porto, Portugal

Prague

Reykjavik, Iceland

St. Thomas, U.S.V.I.

Shannon, Ireland

Stockholm

Venice, Italy

May 22

April 29

April 29

May 22

April 29

June 6

June 6

Now flying

Now flying

April 29

April 29

San Francisco (SFO)

Amsterdam

Munich, Germany

Zurich

Now flying

Now flying

April 29

Washington, D.C. (IAD)

Barcelona, Spain

Dublin

Edinburgh, Scotland

Lisbon, Portugal

Madrid

Rome

St. Thomas, U.S.V.I.

Tel Aviv, Israel

May 22

Now flying

May 22

Now flying

April 29

Now flying

Now flying

May 22

New Orleans (MSY)

Cancun, Mexico

June 8

San Antonio (SAT)

Cancun, Mexico

June 8


Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Names Michael Leskinen Vice President of Corporate Development and Investor Relations

April 05, 2019

CHICAGO, April 5, 2019 /PRNewswire/ -- United Airlines today announced Michael Leskinen has been named to vice president of Corporate Development and Investor Relations. Leskinen currently serves as managing director of Investor Relations. In his expanded role Leskinen will also lead United's strategic investment activities including United's investment activity in partner airlines.

"Mike's experience as an investor and knowledge of the industry, along with his success in building strong shareholder relationships, make him the right executive to also lead our corporate development efforts," said Executive Vice President and CFO Gerry Laderman.

"We have demonstrated that United is on the right path with our strategic plan and have just begun to realize United's full potential. As we look to the future, we will continue to make disciplined investments that further our competitive advantages. Mike's background makes him uniquely qualified to weigh those investments against the intrinsic value in our own shares," said President Scott Kirby.

Leskinen joined United in January 2018 and in that time has played a vital role in improving the company's relationship with shareholders. Prior to joining United, Leskinen was an executive director at J.P. Morgan Asset Management, where he led the firm's investment efforts in aerospace, defense, and airlines.

Leskinen received his bachelor's degree in finance from Arizona State University and his M.B.A. from the University of Pennsylvania. Leskinen will report to Laderman. Leskinen and his wife live in Chicago and have three daughters.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, 872-825-8640, media.relations@united.com

United Airlines to Hold Live Webcast of First-Quarter 2019 Financial Results

April 04, 2019

CHICAGO, April 4, 2019 /PRNewswire/ -- United Airlines will hold a conference call to discuss first-quarter 2019 financial results on Wednesday, April 17, at 9:30 a.m. CT/10:30 a.m. ET. A live, listen-only webcast of the conference call will be available at ir.united.com. The company will issue its first-quarter financial results and second-quarter investor update after market close on Tuesday, April 16.

The webcast will be available for replay within 24 hours of the conference call and then archived on the website for three months.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats. The multimillion-dollar investment in improving inflight entertainment options will benefit the more than 29 million people expected to fly United's DIRECTV-enabled planes this year.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

Entertainment for All! United Airlines' New Accessible Inflight Entertainment System Wins Crystal Cabin Award

April 04, 2019

CHICAGO, April 4, 2019 /PRNewswire/ -- At this year's annual Aircraft Interiors Expo in Hamburg, Germany, United Airlines was awarded the Crystal Cabin Award for Inflight Entertainment and Connectivity for its new onboard entertainment interface, which recently debuted on the airline's 787-10 Dreamliner fleet. The highly coveted award, which is the standard by which airlines, manufacturers, suppliers and design and engineering firms are judged, recognized the efforts of United and its partners at Panasonic Avionics to provide customers with what is the most accessible airline entertainment system in the world.

"Accessible and relevant inflight entertainment plays a major role in customers enjoying their flying experience and we wanted to create a system that all United customers could enjoy, including customers who have varying vision, hearing or mobility requirements," said Toby Enqvist, senior vice president of customers at United. "Together with Panasonic, we spent three years building a system that is truly inclusive, and we look forward to adding it to more aircraft soon."

This new system offers the world's most extensive suite of accessibility features on seatback entertainment, which accommodates any level of vision, as well as provides support for customers with hearing and mobility issues. These features include:

  • Text-to-speech with reading granularity options
  • Customizable voice volume, speed and pitch
  • Explore by touch features including screen magnification, customizable text size, high contrast text options, color correction options and color inversion options
  • Custom messaging tailored for customers with hearing disabilities
  • Additional navigation options for mobility impaired passengers who are unable to swipe or use handset features

The system also provides the following enhancements that improve the overall experience for all customers:

  • Split screen capabilities that allow customers to watch a movie and view the flight map simultaneously
  • A relax mode that lets customers customize a selection of soothing videos and relaxing audio playlists
  • Movie and television recommendations based on remaining flight time, previously watched content and movies and shows that have been added to a customer's favorites list

United also won the Onboard Hospitality Award for Best Use of Onboard Technology for the seatback entertainment system. The carrier expects to add this award-winning entertainment system to other aircraft beginning later this year. For more information on the Crystal Cabin awards, visit http://www.crystal-cabin-award.com/cca-news-realeases/article/honoring-8-top-innovations-for-air-travel.html.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,800 flights a day to 353 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 770 mainline aircraft and the airline's United Express carriers operate 559 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, 872.825.8640, media.relations@united.com

United Airlines Partners with Luxury Skincare Line Sunday Riley As New Amenity Kits Take Flight

April 02, 2019

CHICAGO, April 2, 2019 /PRNewswire/ -- According to the Huffington Post, there comes a time in every skin care obsessive's life when he or she discovers the life-changing magic that is Sunday Riley. United Airlines customers now have an opportunity to experience Sunday Riley products made exclusively for the global traveler with the upcoming roll-out of new amenity kits featuring what is frequently described as a cult beauty brand. This new collection will begin its roll-out later this month on board and in United Polaris lounges and United Club locations with shower facilities.

Customers now have an opportunity to experience Sunday Riley products made exclusively for the global traveler with the upcoming roll-out of new amenity kits. This new collection will begin its roll-out later this month on board and in United Polaris clubs and lounges with shower facilities.

Using employee and customer research, United selected award-winning Sunday Riley as its new skincare partner based on the brand being a pioneer in green technology and high-performance skincare, with a philosophy that skincare is a vital extension of self-care and overall wellness for today's global traveler. Combined with United's industry-leading Polaris business class experience, this partnership provides customers with the amenities needed to feel refreshed while traveling.

Headquartered in Houston, which is one of United's largest hub markets and where Sunday Riley herself was born and raised, her eponymous brand is recognized as a high-performance skincare line with formulations that are powered by science and balanced by botanicals to provide visible, fast results.

"Sunday and her team really took the time to understand how travel and the aircraft environment affects our customers and formulated an in-flight remedy that complements their journey with United from beginning to end. By elevating the skincare products offered on our planes and in our lounges, we can continue to lift the experience customers have when traveling with United," said United's Vice President of Marketing Mark Krolick. "We are thrilled to be working with a trailblazing businesswoman and entrepreneur who is making a global impact from our Houston hub."

"Being a part of the United experience gives us the opportunity to be with our customers wherever they go. We love being able to elevate the amenity offering and connect with an entirely new audience as they get to pamper themselves in the air. With these new exclusive products, customers around the world can feel and look their best while on their journey," said Sunday Riley, founder and CEO.

Sunday Riley Onboard

United will offer three cabin-specific amenity kits featuring Sunday Riley products:

  • United Polaris business class: Amenity kit will feature four Sunday Riley products: a lip balm with pomegranate seed oil and shea butter to boost hydration; a face cream with a blend of botanicals to hydrate and soothe skin in-flight; hand cream containing a nourishing blend of shea butter, cocoa butter and rose hip seed oil; and a facial cleansing cloth containing peppermint extract to balance oil and invigorate skin.
  • United Premium Plus: Amenity kit will include the lip balm and hand cream.
  • United premium transcontinental: Amenity kit will include the lip balm.

Premium cabin lavatories on dozens of aircraft in United's fleet will also offer a face mist and hand cream formulated by Sunday Riley, as well as other new products, like the Garment Groom 2-1 spot cleaner and fabric freshener created by Murchison-Hume.

United Clubs and Lounges

United Polaris lounges, Arrivals lounges and United Clubs with shower facilities across the system will also feature products formulated by Sunday Riley, helping to create an elevated lounge-to-landing experience. Lounge and club products will feature an invigorating hand wash with cucumber and green tea extracts to leave skin clean and refreshed; a hydrating shampoo that features cucumber extract and rosehip seed oil to help strengthen and moisturize hair; a replenishing conditioner that contains green tea extract and pomegranate seed oil to help soften and revitalize hair; a refreshing body wash with cucumber and green tea extracts which hydrates and soothes skin; and a nourishing hand and body moisturizer with shea and cocoa seed butters to deeply hydrate and nourish skin.

The new inflight amenity kit collection includes a face cream with a blend of botanicals to hydrate and soothe skin in-flight; a hand cream containing a nourishing blend of shea butter, cocoa butter and rose hip seed oil; lip balm with pomegranate seed oil and shea butter to boost hydration; and a facial cleansing cloth containing peppermint extract to balance oil and invigorate skin.


Sunday Riley and MileagePlus

United will offer members of its MileagePlus program the unique opportunity to use their award miles to bid on a London getaway complete with a visit to Hershesons salon, where customers can experience a signature Sunday Riley facial and more with airfare provided courtesy of United. Bid now at https://exclusives.mileageplus.com/sundayriley

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats. The multimillion-dollar investment in improving in-flight entertainment options will benefit the more than 29 million people expected to fly United's DIRECTV-enabled planes this year.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,800 flights a day to 353 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 770 mainline aircraft and the airline's United Express carriers operate 559 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

About Sunday Riley

Sunday Riley founded Sunday Riley Modern Skincare 10 years ago and has expanded it into a globally recognized beauty brand. The brand is pioneering "Green Technology" through using powerful, clinically proven ingredients that are balanced by botanicals. Sunday Riley is committed to producing safe, clean formulas while working to make more environmentally-friendly products.

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

MileagePlus Crowned Best Airline Reward Program in the Americas by FlyerTalk Community

March 29, 2019

CHICAGO, March 29, 2019 /PRNewswire/ -- United's MileagePlus loyalty program was recognized as the Best Reward Program of any airline in the Americas by FlyerTalk, an online community of frequent travelers who participate in an annual survey to determine the best travel programs and benefits. Voters also named the complimentary Economy Plus upgrades that MileagePlus Premier members enjoy the most "Outstanding Benefit" of any airline program in the Americas.

"What is especially meaningful about the FlyerTalk Awards is that they come directly from frequent, experienced travelers. We are proud of the recognition this community has given MileagePlus and the benefits we provide to our members," said Luc Bondar, United's president of MileagePlus and vice president of Loyalty.

United offers the most award destinations of any U.S. carrier between United and Star Alliance award flights, which serve over 1,300 destinations in more than 190 countries. MileagePlus members earn award miles by flying United, United Express, Star Alliance airlines or other airline partners, and by purchasing products or services from partners around the globe. Members can use these miles to access unique opportunities across the travel journey, including air travel, hotel stay, car rentals, and one-of-a-kind experiences money can't buy through MileagePlus Exclusives.

United continues to enhance its MileagePlus program, offering members new ways to earn and redeem miles as well as increased benefits. Recent highlights include:

  • The launch of the new United MileagePlus Explorer Card, which now offers an expanded 2 miles per $1 spent on hotel accommodations and restaurant purchases in addition to 2 miles per $1 spent on purchases with United, plus travel benefits and inflight a discount on inflight wi-fi, food and drinks.
  • Recent enhancements to the industry-leading MileagePlusX app to enable more ways for members to earn and use miles every day while shopping or dining.
  • Continued expansion of MileagePlus Exclusives, allowing members to use miles on unique and memorable experiences with a VIP touch across a wide range of mileage levels.
  • Greater opportunities to use miles starting as low as 1,000 for e-gift cards.
  • A new boarding process for all customers, allowing Premier 1K and Premier Gold members to board in an earlier group.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats. The multimillion-dollar investment in improving inflight entertainment options will benefit the more than 29 million people expected to fly United's DIRECTV-enabled planes this year.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,800 flights a day to 353 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 770 mainline aircraft and the airline's United Express carriers operate 559 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

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