New United Explorer Card: Rewards in the Air and on the Ground - United Hub
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New United explorer card: Rewards in the air and on the ground

By The Hub team, June 01, 2018

Today, with Chase Card Services, the leading co-brand credit card issuer in the U.S., we introduced the new UnitedSM Explorer Card. The card will now offer an expanded 2 miles per $1 on hotel stays and restaurant purchases in addition to 2 miles per $1 on purchases with United, valuable travel credits and in-flight benefits and discounts. Additionally, to celebrate the enhanced benefits, this summer along with Chase, we will be giving away up to 20 million miles to a select number of our travelers.

New Benefits:

  • 2 miles per $1 spent on hotel stays
  • 2 miles per $1 spent on restaurants purchases
  • Up to $100 Global Entry or TSA Pre-Check statement credit
  • 25 percent back on United in-flight purchases when using the card (includes Wi-Fi, food and beverages)

Existing Benefits:

  • 2 miles per $1 spent with United Airlines
  • 1 mile per $1 spent on all other purchases
  • Free checked bag when you pay with the card (for primary and one other person)
  • Priority boarding
  • 2 United ClubSM passes per year
  • Miles don't expire as long as you have the card
  • No blackout dates
  • Last seat availability
  • No foreign transaction fees
  • Inside Access from Chase program offers more than 30 unique event experiences per year in entertainment, food, sports and fashion
  • All for $0 intro annual fee for the first year, and $95 annually every year after

In addition to the enhanced card benefits, for a limited time new United Explorer Cardmembers can earn 40,000 bonus miles after spending $2,000 on purchases in the first three months after account opening. Plus, a $100 statement credit after the first purchase is made on the card and a zero introductory annual fee for the first year, and $95 thereafter.

"We're excited to introduce an upgraded United Explorer Card and celebrate our customers all summer long. We listened to customer feedback and worked with Chase to provide enhanced rewards that deliver on what our customers value most," said Luc Bondar, United's Vice President of Loyalty, "By offering additional benefits such as up to $100 Global Entry or TSA Pre-Check statement credit, and 25 percent back on United in-flight purchases, the new United Explorer Card rewards customers for their everyday purchases and throughout their travel journey."

"We know travel extends far beyond the airport, so we are providing opportunities for cardmembers to enjoy more value and earn more rewards before, during and after their travel experiences," said Leslie Gillin, Chase Co-Brand Cards President. "No matter if you are taking a flight, trying a new restaurant or booking a hotel, with the new United Explorer card we are rewarding you for your travel and providing benefits and perks along the way."

A rewarded summer

To reinforce the increased value cardmembers will receive with the new United Explorer Card, this summer alongside Chase, we will introduce the new Rewarded marketing campaign featuring award-winning actress Tracee Ellis Ross. Tracee will showcase how cardmembers will be rewarded at every point in their travel experience.

Additionally, customers will have the opportunity to feel rewarded all summer long with activities including:

  • Rewarded Flights: In select gate areas at three surprise locations within our hubs, customers will be greeted with fanfare and a sweepstakes giving away prizes such as hotel stays or restaurant vouchers and inflight perks. The ultimate surprise will be on three "rewarded" flights where customers can win a portion of up to 20 million United MileagePlus miles. No purchase necessary, see the Official Rules for the sweepstakes here: Rewarded.ChaseOnlineSweepstakes.com
  • Twice in a Lifetime Rewarded: Starting later this month, PopSugar.com will be hosting a promotion for our cardmembers and MileagePlus members. Stay tuned for more information.
  • United Explorer Card Food Truck: Together with Visa, the United Explorer Card food truck will roam New York City throughout July, rewarding consumers with a sampling of treats from some of the popular restaurants at the airline's New York area hub at Newark Liberty International Airport.

The refreshed United Explorer Card is part of a credit card program that also includes the UnitedSM TravelBank, United MileagePlus® Explorer Business and United MileagePlus® Club Cards. For more information about the new United Explorer Card, visit www.theexplorercard.com or visit United Newsroom.

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

United Zoom backgrounds for AvGeeks

By The Hub team, October 27, 2020

Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.

Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

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