New United explorer card: Rewards in the air and on the ground
Today, with Chase Card Services, the leading co-brand credit card issuer in the U.S., we introduced the new UnitedSM Explorer Card. The card will now offer an expanded 2 miles per $1 on hotel stays and restaurant purchases in addition to 2 miles per $1 on purchases with United, valuable travel credits and in-flight benefits and discounts. Additionally, to celebrate the enhanced benefits, this summer along with Chase, we will be giving away up to 20 million miles to a select number of our travelers.
- 2 miles per $1 spent on hotel stays
- 2 miles per $1 spent on restaurants purchases
- Up to $100 Global Entry or TSA Pre-Check statement credit
- 25 percent back on United in-flight purchases when using the card (includes Wi-Fi, food and beverages)
- 2 miles per $1 spent with United Airlines
- 1 mile per $1 spent on all other purchases
- Free checked bag when you pay with the card (for primary and one other person)
- Priority boarding
- 2 United ClubSM passes per year
- Miles don't expire as long as you have the card
- No blackout dates
- Last seat availability
- No foreign transaction fees
- Inside Access from Chase program offers more than 30 unique event experiences per year in entertainment, food, sports and fashion
- All for $0 intro annual fee for the first year, and $95 annually every year after
In addition to the enhanced card benefits, for a limited time new United Explorer Cardmembers can earn 40,000 bonus miles after spending $2,000 on purchases in the first three months after account opening. Plus, a $100 statement credit after the first purchase is made on the card and a zero introductory annual fee for the first year, and $95 thereafter.
"We're excited to introduce an upgraded United Explorer Card and celebrate our customers all summer long. We listened to customer feedback and worked with Chase to provide enhanced rewards that deliver on what our customers value most," said Luc Bondar, United's Vice President of Loyalty, "By offering additional benefits such as up to $100 Global Entry or TSA Pre-Check statement credit, and 25 percent back on United in-flight purchases, the new United Explorer Card rewards customers for their everyday purchases and throughout their travel journey."
"We know travel extends far beyond the airport, so we are providing opportunities for cardmembers to enjoy more value and earn more rewards before, during and after their travel experiences," said Leslie Gillin, Chase Co-Brand Cards President. "No matter if you are taking a flight, trying a new restaurant or booking a hotel, with the new United Explorer card we are rewarding you for your travel and providing benefits and perks along the way."
A rewarded summer
To reinforce the increased value cardmembers will receive with the new United Explorer Card, this summer alongside Chase, we will introduce the new Rewarded marketing campaign featuring award-winning actress Tracee Ellis Ross. Tracee will showcase how cardmembers will be rewarded at every point in their travel experience.
Additionally, customers will have the opportunity to feel rewarded all summer long with activities including:
- Rewarded Flights: In select gate areas at three surprise locations within our hubs, customers will be greeted with fanfare and a sweepstakes giving away prizes such as hotel stays or restaurant vouchers and inflight perks. The ultimate surprise will be on three "rewarded" flights where customers can win a portion of up to 20 million United MileagePlus miles. No purchase necessary, see the Official Rules for the sweepstakes here: Rewarded.ChaseOnlineSweepstakes.com
- Twice in a Lifetime Rewarded: Starting later this month, PopSugar.com will be hosting a promotion for our cardmembers and MileagePlus members. Stay tuned for more information.
- United Explorer Card Food Truck: Together with Visa, the United Explorer Card food truck will roam New York City throughout July, rewarding consumers with a sampling of treats from some of the popular restaurants at the airline's New York area hub at Newark Liberty International Airport.
The refreshed United Explorer Card is part of a credit card program that also includes the UnitedSM TravelBank, United MileagePlus® Explorer Business and United MileagePlus® Club Cards. For more information about the new United Explorer Card, visit www.theexplorercard.com or visit United Newsroom.
In the midst of mobilizing our cargo operations, our teams at New York/Newark (EWR) and Jacksonville (JAX) stepped in to assist Roche Diagnostics with transporting a vital component for an instrument being used for COVID-19 testing.
The component was stuck at EWR en route to the Mayo Clinic in Florida after another airline's flights were cancelled. A Roche employee contacted us asking for help and, within a few hours, our teams had the piece loaded onto a Jacksonville-bound aircraft, with arrangements in place to deliver it to the Mayo Clinic.
The item we shipped will allow the Mayo Clinic in Florida to process hundreds of COVID-19 tests per day. Mayo Clinic Laboratories has been on the front lines of increasing testing capacity to expedite caring for patients at this critical time and working to ease the burden being felt at test processing laboratories in a growing number of areas.
We are going above and beyond to find creative ways to transport fresh food and produce, as well as basic essentials from the U.S. mainland to military and their families in Guam/Micronesia. On Saturday, March 28, we operated an exclusive cargo-only B777-300 charter to transport nearly 100,000 pounds of food essentials to Guam to support our troops.
In addition, we move mail year-round all over the world. In response to COVID-19, and in support of the military members and their families overseas, we implemented a charter network, transporting military mail to Frankfurt, which is then transported all over Europe and the Middle East. Since March 20, we have flown 30,000+ pounds of military mail every day between Chicago O'Hare (ORD) and Frankfurt (FRA). On the return flight from Frankfurt to Chicago, we have carried an average of 35,000 pounds of mail to help families stay connected.
"Connecting products and mail to people around the world is the United Cargo mission," said United Cargo President Jan Krems. "Keeping our military families connected with the goods they need, and keeping them connected with loved ones to feel a sense of home, is of critical importance. As a company that has long supported our military families and veterans, our teams are proud to mobilize to lend a hand."
On average, we ship more than 1 billion pounds of cargo every year on behalf of domestic and international customers. For more information, visit unitedcargo.com.
To our customers,
I hope this note finds you and your loved ones healthy and well.
It is safe to say these past weeks have been among some of the most tumultuous and emotional that any of us can remember in our lifetimes. The impact of the coronavirus outbreak has been felt by individuals and families, companies and communities, across the United States and around the world.
The response to this crisis has been extraordinary; as much for what it has required from our society as for what it has revealed of us as a people.
Far from causing division and discord, this crisis and the social distancing it has required, has allowed us to witness something profound and moving about ourselves: our fond and deeply felt wish to be connected with one another.
The role of connector is one we're privileged to play in the moments that matter most in your life – weddings and graduations, birthdays and business trips, events large and small – and it's that responsibility that motivates us most to get back to our regular service, as soon as possible.
That is why it is so important our government acted on a comprehensive relief act to ensure our airline – and our industry – are ready and able to serve you again when this crisis abates.
I want to relay to you, in as deeply personal a way I can, the heartfelt appreciation of my 100,000 United team members and their families for this vital public assistance to keep America and United flying for you.
This support will save jobs in our business and many others. And it allows us time to make decisions about the future of our airline to ensure that we can offer you the service you deserve and have come to expect as our customers.
While consumer demand has fallen, we have seen the need for our service and capabilities shifted. And, we've adapted to help meet those needs.
Right now, aircraft flying the United livery and insignia, flown by our aviation professionals, have been repurposed to deliver vital medical supplies and goods to some of the places that need it most. We're also using several of our idle widebody aircraft to use as dedicated charter cargo flights, at least 40 times per week, to transfer freight to and from U.S. locations as well as to key international business locations. At the same time, we are working in concert with the U.S. State Department to bring stranded Americans who are trying to return home back to their loved ones.
While much remains uncertain right now, one thing is for sure: this crisis will pass. Our nation and communities will recover and United will return to service you, our customers. When that happens, we want you to fly United with even greater pride because of the actions we took on behalf of our customers, our employees and everyone we serve.
Stay safe and be well,
Together, we are facing an unprecedented challenge. United Together, we rise to meet that challenge.