New United Explorer Card: Rewards in the Air and on the Ground - United Hub
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New United explorer card: Rewards in the air and on the ground

By The Hub team, June 01, 2018

Today, with Chase Card Services, the leading co-brand credit card issuer in the U.S., we introduced the new UnitedSM Explorer Card. The card will now offer an expanded 2 miles per $1 on hotel stays and restaurant purchases in addition to 2 miles per $1 on purchases with United, valuable travel credits and in-flight benefits and discounts. Additionally, to celebrate the enhanced benefits, this summer along with Chase, we will be giving away up to 20 million miles to a select number of our travelers.

New Benefits:

  • 2 miles per $1 spent on hotel stays
  • 2 miles per $1 spent on restaurants purchases
  • Up to $100 Global Entry or TSA Pre-Check statement credit
  • 25 percent back on United in-flight purchases when using the card (includes Wi-Fi, food and beverages)

Existing Benefits:

  • 2 miles per $1 spent with United Airlines
  • 1 mile per $1 spent on all other purchases
  • Free checked bag when you pay with the card (for primary and one other person)
  • Priority boarding
  • 2 United ClubSM passes per year
  • Miles don't expire as long as you have the card
  • No blackout dates
  • Last seat availability
  • No foreign transaction fees
  • Inside Access from Chase program offers more than 30 unique event experiences per year in entertainment, food, sports and fashion
  • All for $0 intro annual fee for the first year, and $95 annually every year after

In addition to the enhanced card benefits, for a limited time new United Explorer Cardmembers can earn 40,000 bonus miles after spending $2,000 on purchases in the first three months after account opening. Plus, a $100 statement credit after the first purchase is made on the card and a zero introductory annual fee for the first year, and $95 thereafter.

"We're excited to introduce an upgraded United Explorer Card and celebrate our customers all summer long. We listened to customer feedback and worked with Chase to provide enhanced rewards that deliver on what our customers value most," said Luc Bondar, United's Vice President of Loyalty, "By offering additional benefits such as up to $100 Global Entry or TSA Pre-Check statement credit, and 25 percent back on United in-flight purchases, the new United Explorer Card rewards customers for their everyday purchases and throughout their travel journey."

"We know travel extends far beyond the airport, so we are providing opportunities for cardmembers to enjoy more value and earn more rewards before, during and after their travel experiences," said Leslie Gillin, Chase Co-Brand Cards President. "No matter if you are taking a flight, trying a new restaurant or booking a hotel, with the new United Explorer card we are rewarding you for your travel and providing benefits and perks along the way."

A rewarded summer

To reinforce the increased value cardmembers will receive with the new United Explorer Card, this summer alongside Chase, we will introduce the new Rewarded marketing campaign featuring award-winning actress Tracee Ellis Ross. Tracee will showcase how cardmembers will be rewarded at every point in their travel experience.

Additionally, customers will have the opportunity to feel rewarded all summer long with activities including:

  • Rewarded Flights: In select gate areas at three surprise locations within our hubs, customers will be greeted with fanfare and a sweepstakes giving away prizes such as hotel stays or restaurant vouchers and inflight perks. The ultimate surprise will be on three "rewarded" flights where customers can win a portion of up to 20 million United MileagePlus miles. No purchase necessary, see the Official Rules for the sweepstakes here: Rewarded.ChaseOnlineSweepstakes.com
  • Twice in a Lifetime Rewarded: Starting later this month, PopSugar.com will be hosting a promotion for our cardmembers and MileagePlus members. Stay tuned for more information.
  • United Explorer Card Food Truck: Together with Visa, the United Explorer Card food truck will roam New York City throughout July, rewarding consumers with a sampling of treats from some of the popular restaurants at the airline's New York area hub at Newark Liberty International Airport.

The refreshed United Explorer Card is part of a credit card program that also includes the UnitedSM TravelBank, United MileagePlus® Explorer Business and United MileagePlus® Club Cards. For more information about the new United Explorer Card, visit www.theexplorercard.com or visit United Newsroom.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020


United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Temporarily shutting down select self-service kiosks
  • 4
    Promoting social distancing with floor signs to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat usage
    • Moving customers seated closely together
    • Boarding from back to front by row after pre-boarding
    • Boarding in smaller groups
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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