New and Improved Newark - United Hub

New and improved Newark

By Bob Cooper , June 19, 2017

Most travelers who fly into Newark Liberty International Airport head straight to New York City or elsewhere on the East Coast, and never give a thought to Newark. Yet Newark, New Jersey's largest city, has emerged in recent years as a place that merits more than a thought. It's worth a visit—at least a short visit—and here's why.

Newark, New Jersey skyline at night.

Revitalized downtown

Once a place where the streets emptied after dark, downtown Newark has turned around in dramatic fashion in recent years. Stately old office buildings have been converted to luxury apartments and shopping centers. Downtown restaurants and bars fill nightly with workers from the headquarters offices of Verizon, Prudential Financial and PSE&G, as well as many of the 24,000 students at nearby Rutgers University-Newark and the New Jersey Institute of Technology. Nicknamed “Brick City" for its thick concentration of old brick buildings, downtown Newark is also increasingly being called “the new Brooklyn."

The New Jersey Performing Arts Center in Newark.

Culture cluster

Drawing crowds from throughout northern New Jersey are several downtown Newark arts and entertainment venues. The 2,800-seat New Jersey Performing Arts Center (NJPAC), which opened in 1997, will feature upcoming appearances by Yo-Yo Ma, Ringo Starr and Bill Clinton (talking, not performing). A variety of performances are also scheduled at the 3,500-seat Newark Symphony Hall, the state's oldest entertainment venue (1925) in a neoclassical beauty of a building. And if you prefer museums, the Newark Museum is the state's largest, with especially fine collections of American and Tibetan art, an 83,000-specimen natural-science wing and a planetarium.

A female artist performing at the Prudential Center in Newark.

Hot events

Located between NJPAC and the symphony hall is Newark's largest entertainment venue, the Prudential Center. The 18,000-capacity arena hosts major headliners including Paul McCartney, Roger Waters, Lionel Richie and Queen this summer—and Bruno Mars, Katy Perry and Imagine Dragons in the fall. The Pru will also host the NHL's New Jersey Devils games beginning in October. Among Newark's other major upcoming events are the Lincoln Park Music Festival (July 28-30) and the Newark International Film Festival (Sept. 8-10).

The Statue of Liberty on Ellis Island.

Lady Liberty

Most tourists who fly into Newark Liberty International Airport to see Manhattan's sights have the Statue of Liberty and Ellis Island near the top of the list. But Lady Liberty is actually best experienced by taking the boat from New Jersey rather than New York City. Parking is plentiful at the terminal in New Jersey's Liberty State Park—a 15-minute drive from Newark Liberty International—and lines at either end of the Ellis Island roundtrip boat ride are shorter compared to the boat ride from Manhattan's Battery Park. Best of all, you don't have to battle Holland Tunnel and Lower Manhattan traffic getting there.

Skyline of New York City from the water.

NYC's neighbor

Even if you spend your days in New York City, the smart choice is to spend your nights sleeping in New Jersey. It's quieter there (there's a reason they call NYC the city that never sleeps) and hotel rooms go for a fraction of the price you'd pay in Manhattan. There's a Newark hotel to match every budget and you'll only be sleeping 16 miles from midtown Manhattan—accessible in about 30 to 45 minutes, depending on traffic, by airport shuttle bus, Air Train/Amtrak, taxi or rental car.

If you go

Newark Liberty International Airport is a major United Airlines hub, with hundreds of daily flights connecting cities throughout the U.S. and abroad. Getting through the United terminal (Terminal C) is a pleasant experience with the recent completion of major renovations—automated security lanes that speed travelers through in less time, chef-inspired restaurants and bars, contemporary design features, and boarding gates with iPads that let customers track their flights and order meals. Visit united.com or use the United app to plan your trip to Newark.

How to change your flight, or cancel and rebook later

By The Hub team , April 04, 2020

We know people are taking a second look at their travel plans right now. If you're scheduled to travel March 10 – May 31, 2020 and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. This is in addition to our previous waiver, which waives all change fees – domestic and international – for tickets purchased March 3 – April 30, 2020. This is available for any of United's published nonrefundable fares. If you decide to cancel your flight, you can retain the value of your ticket to be applied to a new ticket without a fee. These electronic travel certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020. You might not see this policy change reflected everywhere right away – we appreciate your patience as we work to make that happen.

Eligible travelers on domestic flights and international tickets can request a refund on united.com or may call our contact centers if their flights have been severely adjusted or service to their destination suspended either due to government mandates or United schedule reductions related to COVID-19.

Certain tickets cannot be changed on united.com or the mobile app, including tickets booked through another airline (if the ticket receipt does not begin with 016). Please contact the original ticketing airline for changes.

Follow the steps below to stay up to date, change or cancel your flight.

Change your current flight:

  1. On the united.com homepage, select "My Trips" and enter your flight information to retrieve your flight.
  2. Select "Change flight" and then "Edit" to make the following changes:
    • Date of travel or destination
    • Add a flight
    • Remove a flight
  3. Select "Continue" and choose a new flight option
  4. Continue through booking to confirm your new flight

Note: The change fee will display as waived, but any difference in fare may apply.

Cancel your flight and rebook later:

  1. On the united.com homepage, select "My Trips" and enter your reservation information to retrieve your flight
  2. Select "Cancel flight"
  3. Confirm flight cancellation
  4. If you have future flight credit, when you return to the reservation, select "Use Future Flight Credit" to shop for new flights and apply the credit towards a new flight.

Canceling or changing an award flight:

When you select "Cancel flight," you will have the option to cancel your award reservation and redeposit the miles or to cancel your award reservation and use those miles for another trip in the future.

*We're currently experiencing heavy traffic to united.com. If you experience an error while trying to change or cancel your flight, please try again later.

Click through the slideshow below for more detailed instructions:

​Start on the United homepage: ​

User can select 'My Trips' on the homepage widget to find and retrieve their reservation.

  • If you're not signed in or you're a guest user, enter your confirmation number and last name.
  • If you are signed in, you can select a trip from your current trips or select the 'Find another trip' link.

Working to bring people home – repatriation flights underway

By The Hub team , April 03, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

We have operated more than 68 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 9,200 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

United Zoom backgrounds for AvGeeks

By The Hub team , April 02, 2020

Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris® seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom, a video conferencing tool that many people are using to stay connected.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).

  1. Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
  2. Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
  3. From here select, "choose virtual background" to upload your uniquely United photo.







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