We View New Jersey's Success and Ours Inextricably Linked - United Hub

We view New Jersey's success and ours inextricably linked

By Jill Kaplan , September 17, 2018

As a proud resident of the New Jersey and New York area for the past thirty years, I know firsthand how vitally important Newark Liberty International Airport is to the success of the communities and families throughout the state – the jobs it creates, the economic activity it generates and the businesses and people it connects to markets around the globe.

We are one of the top ten employers in the state, with 14,000 employees as part of the United family and are Newark Airport's largest airline, together with our Star Alliance partners, account for more than two-thirds of both total flights and passengers. It's obvious that keeping Newark competitive requires a competitive United Airlines.

That's why we've invested more in Newark Airport than any other airline, making both our service and the airport better. We've committed $2 billion in unsubsidized airport investments since 2000 and nearly $400 million over the past two years alone.

Not only are we giving back at the airport, but we are also supporting the communities we call home. This July, we announced two new partnership grants totaling $1 million for the cities of Newark and Elizabeth supporting the Community Foodbank of New Jersey and Urban League of Essex County. These grants will greatly expand opportunities in each city, helping hundreds of young people and adults on the path to meaningful carriers and economic mobility. This commitment complements our longstanding support across New Jersey, from schools to local shelters, to vital community anchors such as the Newark Museum, the Liberty Science Center and New Jersey Performing Arts Center.

We view New Jersey's success and United's as inextricably linked, which is why the negative tone that's been adopted recently has been extremely disappointing. I am determined to get us back on the right track.

Case in point: the discussion regarding our recent decision to transition some of our operations from ABM Aviation to United Ground Express (UGE) has been unfair. Let me clarify a few things.

The current contract held by ABM was up for renewal and we began a competitive bidding process in order to improve our customers' experience at Newark Airport. After our review, we determined that UGE was the right vendor to achieve this for United's passengers and in turn, our overall operation at Newark airport.

To date, we've hosted seven job fairs and received hundreds of applications, many from current talented ABM employees and, we expect our employment figures to remain where they were before the transition to UGE. These newly created jobs will be represented by IAM, one of our union partners.

As a company we believe it's appropriate for the state to determine the minimum wage and as a good corporate citizen we continue to observe and comply with all applicable federal, state and local laws and regulations. We remain committed to treating all of our employees fairly, providing them with competitive compensation and benefit packages which feature a progression wage scale, paid time off (PTO), double-time holiday pay and company subsidized health care plan for full-time employees. Under UGE, employees also receive United flight benefits, which is a notable and unique addition to our employees' overall compensation.

United is important to the region. Without United's continuing investment in the airport, not only would jobs be lost, but also it would be a major blow to the state's economy and to the New Jersey taxpayer. We pay local taxes; the Corporate Business Tax (which was increased earlier this session); and the jet fuel tax and in addition, we pay more than $400 million a year in rates, charges and fees to the Port Authority to fund operations and infrastructure development at Newark airport. All told, United pays our fair share and creates nearly $16 billion in economic output in New Jersey and we're very proud to be doing our part to drive the New Jersey economy.

The stakes are too high for this issue to be turned into a political football and subject to overheated, misleading rhetoric.

We care deeply about our employees, our customers and our state and take our responsibilities as a good corporate citizen very seriously. We're determined to remain competitive so we can continue offering the service and standards our customers and this community deserve. United is proud to call Newark home, I hope you'll support our efforts to continue investing and growing in the great state of New Jersey.

Reflecting on Veterans Day: a message from our CEO Oscar Munoz

By Oscar Munoz, CEO, United Airlines , November 11, 2019

Right now, around the world, brave members of America's armed forces are on duty, defending our freedom and upholding our values.

When not laser-focused on the mission at hand, they're looking forward to the day when their service to our nation is fulfilled and they can reunite with their families.

They are also imagining how they can use their hard-earned skills to build an exciting, rewarding and important career when they return home.

I want them to look no further than United Airlines.

That's why we are focused on recruiting, developing and championing veterans across our company, demonstrating to our returning women and men in uniform that United is the best possible place for them to put their training, knowledge, discipline and character to the noblest use.

They've developed their knowledge and skills in some of the worst of times. We hope they will use those skills to keep United performing at our best, all of the time.

That's why we are accelerating our efforts to onboard the best and the brightest, and substantially increasing our overall recruitment numbers each year.

We recently launched a new sponsorship program to support onboarding veterans into United and a new care package program to support deployed employees. It's one more reason why United continues to rank high - and rise higher - as a top workplace for veterans. In fact, we jumped 21 spots this year on Indeed.com's list of the top U.S workplaces for veterans. This is a testament to our increased recruiting efforts, as well as our efforts to create a culture where veterans feel valued and supported.

We use the special reach and resources of our global operations to partner with outstanding organizations. This is our way of stepping up and going the extra mile for all those who've stepped forward to answer our nation's call.

We do this year-round, and the month of November is no exception; however, it is exceptional, especially as we mark Veterans Day.

As we pay tribute to all Americans who have served in uniform and carried our flag into battle throughout our history, let's also keep our thoughts with the women and men who are serving around the world, now. They belong to a generation of post-9/11 veterans who've taken part in the longest sustained period of conflict in our history.

Never has so much been asked by so many of so few.... for so long. These heroes represent every color and creed. They are drawn from across the country and many immigrated to our shores.

They then freely choose to serve in the most distant and dangerous regions of the world, to protect democracy in its moments of maximum danger.

Wherever they serve - however they serve - whether they put on a uniform each day, or serve in ways which may never be fully known, these Americans wake up each morning willing to offer the "last full measure of devotion" on our behalf.

Every time they do so, they provide a stunning rebuke to the kinds of voices around the world who doubt freedom and democracy's ability to defend itself.

Unfortunately, we know there are those who seem to not understand – or say they do not - what it is that inspires a free people to step forward, willing to lay down their lives so that their country and fellow citizens might live.

But, we – who are both the wards and stewards of the democracy which has been preserved and handed down to us by veterans throughout our history – do understand.

We know that inciting fear and hatred of others is a source of weakness, not strength. And such divisive rhetoric can never inspire solidarity or sacrifice like love for others and love of country can.

It is this quality of devotion that we most honor in our veterans - those who have served, do serve and will serve.

On behalf of a grateful family of 96,000, thank you for your service.

Humbly,

Oscar


United named a top workplace for veterans

By The Hub team , November 10, 2019

Each year around Veterans Day, Indeed, one of the world's largest job search engines, rates companies based on actual employee reviews to identify which ones offer the best opportunities and benefits for current and former U.S. military members. Our dramatic improvement in the rankings this year reflects a stronger commitment than ever before to actively recruiting, developing and nurturing veteran talent.

"We've spent a lot of time over the past 12 months looking for ways to better connect with our employees who served and attract new employees from the military ranks," said Global Catering Operations and Logistics Managing Director Ryan Melby, a U.S. Army veteran and the president of our United for Veterans business resource group.

"Our group is launching a mentorship program, for instance, where we'll assign existing employee-veterans to work with new hires who come to us from the armed forces. Having a friend and an ally like that, someone who can help you translate the skills you picked up in the military to what we do as a civilian company, is invaluable. That initiative is still in its infancy, but I'm really optimistic about what it can do for United and for our veteran population here."

Impressively, we were the only one of our industry peers to move up on the list, further evidence that we're on a good track as a company.

Mission Accomplished

By Matt Adams , November 06, 2019

The question of where David Ferrari was had haunted retired U.S. Army Sergeant Major Vincent Salceto for the better part of 66 years.

Rarely did a week go by that Salceto didn't think about his old friend. Often, he relived their last moments together in a recurring nightmare. In it, it's once again 1953 and Salceto and Ferrari are patrolling a valley in what is now North Korea. Suddenly, explosions shatter the silence and flares light up the night sky.

Crouching under a barrage of bullets, Salceto, the squad's leader, drags two of his men to safety, then he sees Ferrari lying face down on the ground. He runs out to help him, but he's too late. And that's when he always wakes up.

Italian Americans from opposite coasts – Salceto from Philadelphia, Ferrari from San Francisco – the two became close, almost like brothers, after being assigned to the same unit during the Korean War. When Ferrari died, it hit Salceto hard.

"After that, I never let anyone get close to me like I did with Dave," he says. "I couldn't; I didn't want to go through that again."

When the war ended, Salceto wanted to tell Ferrari's family how brave their son and brother had been in battle. Most of all, he wanted to salute his friend at his gravesite and give him a proper farewell.

For decades, though, Salceto had no luck finding his final resting place or locating any of his relatives. Then, in June of this year, he uncovered a clue that led him to the Italian Cemetary in Colma, California, where Ferrari is buried.

Within days, Salceto, who lives in Franklinville, New Jersey, was packed and sitting aboard United Flight 731 from Philadelphia to San Francisco with his wife, Amy, and daughter, Donna Decker, on his way to Colma. For such a meaningful trip, he even wore his Army dress uniform.

That's how San Francisco-based flight attendant Noreen Baldwin spotted him as he walked down the jet bridge to get on the plane.

"I saw him and said to the other crew members, 'Oh my goodness, look at this guy,'" she says. "I knew there had to be a story."

The two struck up a conversation and Salceto told Baldwin why he was traveling. She got emotional listening to him talk and made a point of fussing over him, making sure he and his family had everything they needed.

About halfway through the flight, Baldwin had an idea. She and her fellow crew members would write messages of encouragement to Salceto and invite his fellow passengers to do the same.

"We did it discreetly," says Baldwin. "I asked the customers if they saw the man in uniform, which most had, and asked them if they wanted to write a few words for him on a cocktail napkin. A lot of people did; families did it together, parents got their kids to write something. After the first few rows, I was so choked up that I could barely talk."

When Baldwin surprised Salceto with dozens of hand-written notes, he, too, was speechless. He laid the stack on his lap and read each one. At the same time, the pilots made an announcement about the veteran over the loud speaker, after which the customers on board burst into applause.

"It seems contrived, and I hate using the word organic, but that's what it was; it just happened," Baldwin says. "Mr. Salceto was so loveable and humble, and what he was doing was so incredible, it felt like the right thing to do. And you could tell he was touched."

On June 27, Salceto finally stood before Ferrari's grave and said that long-awaited goodbye. As a trumpeter played "Taps," he unpinned a medal from his jacket and laid it reverently on the headstone.

"I had gotten a Bronze Star for my actions [the night Ferrari died] with a 'V' for valor, and that was the medal I put on Dave's grave," says Salceto, pausing to fight back tears. "I thought he was more deserving of it than I was."

For the first time in years, Salceto felt at peace. His mission was accomplished.

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