United Announces New Routes to Exciting Destinations - United Hub
New routes

We announce new and expanded routes to exciting destinations

By The Hub team , August 22, 2019

Today, we unveiled an expanded international schedule from our hubs in Chicago, Denver, New York/Newark and San Francisco. New destinations include service to Curaçao, Nice, France, and Palermo, Italy.

Villefranche-Sur-Mer on the French Riviera 


Exciting new destinations

Just in time to escape the winter weather, we are adding Curaçao to our Caribbean route network, now with access to all of the ABC islands including Aruba and Bonaire. Curaçao is our 21st island destination in the Caribbean and will operate from New York/Newark on Saturdays beginning Dec. 7, 2019 for the winter season. This route will be flown on a Boeing 737-700 aircraft (subject to government approval). Beginning May 2, 2020, we will offer customers daily nonstop service between New York/Newark and Nice, France— the gateway to the French Riviera — on a reconfigured premium Boeing 767-300ER aircraft featuring 46 United Polaris Business® class seats. In addition, beginning May 20, we will be the only airline offering seasonal nonstop daily service between the U.S. and Palermo, Italy the capital city of Sicily and United's fifth Italian destination, the most of any U.S. airline (service to Nice and Palermo is subject to government approval).

More travel options to Europe

We plan to resume seasonal summer service to all of our European destinations, with expanded seasons from Newark to Athens, Naples and Porto and Washington, D.C. to Barcelona. We also will be providing more travel options to Europe with additional flights to Amsterdam, London, Frankfurt and Zurich.

Canal in Amsterdam, Netherlands  Canal in Amsterdam, Netherlands

Amsterdam

Small enough to explore on foot, but large enough to lose yourself, Amsterdam is one of Europe's most attractive and intoxicating cities. From the airport, a 15-minute train ride takes you to Amsterdam Central Station. Once you're in the city center, it's an easy walk to many hotels and all of the city's main attractions. Beginning next year in March, we will add a second daily seasonal flight to Amsterdam from New York/Newark on a Boeing 767-300ER aircraft featuring 30 United Polaris Business class seats. We currently offer nonstop service to Amsterdam from Chicago, Houston, New York/Newark, Washington Dulles and San Francisco.

View of Westminster Parliament, Big Ben and London Eye with Thames and tourist ship in foreground in London View of Westminster Parliament, Big Ben and London Eye with Thames and tourist ship in foreground in London

London

Every city has its intriguing juxtapositions — the trendy cocktail bar overlooking the crumbling palace, the high-end fashion boutique next to the hardware store — and every city works to find a suitable blend of these things. London, however, is a little bit different. There has always been a mix-and-match quality to this place, which is not so much a city as a patchwork of villages. While Londoners do value their traditions and institutions, they are also restless, preoccupied with novelty and change. As a result, the city is constantly sticking new bits onto the old providing visitors with so much to explore. Starting this fall, we'll be expanding to year-round service from Denver to London on a Boeing 787-8 Dreamliner aircraft.

View of the historic city center with famous Fraumunster Church, on the Limmat river in Zurich. View of the historic city center with famous Fraumunster Church, on the Limmat river in Zurich, Switzerland.

Zurich

On the surface, Zurich is known for banking and finance — but those who dig a little deeper discover just how enchanting the city really is. Zurich is a perfectly walkable city, and the beautiful waterfront is also a great location for picnicking and sailing. Shopping for Swiss goods and souvenirs is delightful down the way in Bahnhofstrasse, a thoroughfare that connects Lake Zurich with the city's main railway station. Home to an array of boutiques and department stores, this area presents countless opportunities to soak up the surrounding views. No trip to Switzerland would be complete without sampling the country's sweetest delicacy— chocolate. On March 28, 2020, we will begin daily nonstop year-round service between our hub at Chicago's O'Hare International Airport and Zurich, marking our seventh year-round European destination from Chicago. Offering the most flights of any U.S. airline to Switzerland, we will operate service between Chicago and Zurich on a premium Boeing 767-300ER aircraft with 46 United Polaris Business class seats.

Old Town skyline in Frankfurt, Germany Old Town skyline in Frankfurt, Germany

Frankfurt

Germany has soared onto the traveler's radar in recent years with its incredible mix of dramatic landscapes, vibrant cities and historic landmarks. Frankfurt, a central city in Germany on the river Main is known as a high-powered conglomerate of steel and concrete skyscrapers and the city is also the financial capital, but at its heart lies the Germany of your imagination. Head for Altstadt — Frankfurt's old town — and you'll find yourself in the Römerberg, the city's most picturesque square. Home to Römer, the city hall since the 15th century, it was here that President John F. Kennedy addressed the crowd during his historic visit in 1963. With their stepped gable facades, the buildings here transport you back in time to what feels like a film set. It's a lifetime away from the hustle and bustle of the modern city that surrounds it. Beginning March 28, 2020 we'll be adding a second daily flight between New York/Newark and Frankfurt.

Humayun's Tomb in Delhi, India, UNESCO World Heritage Site Humayun's Tomb in Delhi, India, a UNESCO World Heritage Site

Fly year-round to Delhi

A land of extraordinary beauty, history and diversity, India should be on every traveler's bucket list. With more than a million square miles to cover, one visit just wouldn't be enough. The temptation for many international travelers is to land in Delhi and head straight to Agra to see the majestic Taj Mahal or to visit the many ancient fortresses in Jaipur. To overlook India's capital is a crime — the city is a historic heavyweight and symbol of the old and the new. From a tourist's perspective, the city can be split between New and Old Delhi. The latter is a frenetic maze full of backstreet bazaars and home to the mighty Red Fort and the Jama Masjid, India's most imposing mosque. Founded in 1648, Old Delhi was built as a walled city within Delhi that was home to elegant mansions where nobles and members of the royal court lived. To the south, the British-built New Delhi is a district of wide, tree-lined boulevards, museums and the impressive Rajpath, a ceremonial boulevard whose name translates as 'King's Way.' Now, New Delhi serves as the capital of India with all three seats of India's government residing there.

Originally announced as seasonal service between San Francisco and New Delhi, we are expanding the route to year-round service. This new route starts on December 5, 2019 on a Boeing 787-9 Dreamliner aircraft.

For more details on these new and expanded routes visit the United Newsroom, and to book your travel to one of these exciting destinations by visiting united.com or use the United mobile app.

An update from our CEO, Oscar Munoz

By Oscar Munoz, CEO, United Airlines , March 27, 2020

To our customers,

I hope this note finds you and your loved ones healthy and well.

It is safe to say these past weeks have been among some of the most tumultuous and emotional that any of us can remember in our lifetimes. The impact of the coronavirus outbreak has been felt by individuals and families, companies and communities, across the United States and around the world.

The response to this crisis has been extraordinary; as much for what it has required from our society as for what it has revealed of us as a people.

Far from causing division and discord, this crisis and the social distancing it has required, has allowed us to witness something profound and moving about ourselves: our fond and deeply felt wish to be connected with one another.

The role of connector is one we're privileged to play in the moments that matter most in your life – weddings and graduations, birthdays and business trips, events large and small – and it's that responsibility that motivates us most to get back to our regular service, as soon as possible.

That is why it is so important our government acted on a comprehensive relief act to ensure our airline – and our industry – are ready and able to serve you again when this crisis abates.

I want to relay to you, in as deeply personal a way I can, the heartfelt appreciation of my 100,000 United team members and their families for this vital public assistance to keep America and United flying for you.

This support will save jobs in our business and many others. And it allows us time to make decisions about the future of our airline to ensure that we can offer you the service you deserve and have come to expect as our customers.

While consumer demand has fallen, we have seen the need for our service and capabilities shifted. And, we've adapted to help meet those needs.

Right now, aircraft flying the United livery and insignia, flown by our aviation professionals, have been repurposed to deliver vital medical supplies and goods to some of the places that need it most. We're also using several of our idle widebody aircraft to use as dedicated charter cargo flights, at least 40 times per week, to transfer freight to and from U.S. locations as well as to key international business locations. At the same time, we are working in concert with the U.S. State Department to bring stranded Americans who are trying to return home back to their loved ones.

While much remains uncertain right now, one thing is for sure: this crisis will pass. Our nation and communities will recover and United will return to service you, our customers. When that happens, we want you to fly United with even greater pride because of the actions we took on behalf of our customers, our employees and everyone we serve.

Stay safe and be well,

Oscar Munoz
CEO

Working to bring people home – repatriation flights underway

By The Hub team , March 26, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

This week, we are operating 21 flights from Panama City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, to bring nearly 2,500 Americans home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

Map showing reinstated international flights to help bring customers home during COVID-19 crisis.

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

Domestic and international schedule reductions

By The Hub team , March 25, 2020

While travel demand and government restrictions continue to impact our schedule, we know some people around the globe are displaced and still need to get home. While our international schedule will be reduced by about 90% in April, we will continue flying six daily operations to and from the following destinations — covering Asia, Australia, Latin America, the Middle East and Europe — in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times. Learn more about what we're doing to keep customers and employees safe.

Flights continuing from now through May schedule:

  • New York/Newark – Frankfurt (Flights 960/961)
  • New York/Newark – London (Flights 16/17)
  • New York/Newark – Tel Aviv (Flights 90/91)
  • Houston – Sao Paulo (Flights 62/63)
  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870)

In addition to the above, we will continue to operate the following flights to help displaced customers who still need to get home. In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

Atlantic

The following flights will continue through March 28 westbound:

  • New York/Newark – Amsterdam (Flights 70/71)
  • New York/Newark – Munich (Flights 30/31)
  • New York/Newark – Brussels (Flights 999/998)
  • New York/Newark – Cape Town (Flights 1122/1123)
  • Washington-Dulles – London (Flights 918/919)
  • San Francisco – Frankfurt (Flights 58/59)

The final westbound departures on all other Atlantic routes will take place on March 25.

Pacific

  • We will continue to fly San Francisco-Seoul (Flights 893/892) through March 29 and San Francisco-Tahiti (Flights 115/114) through March 28.
  • Our final eastbound departures on all other Pacific routes will take place on March 25.
  • We will maintain some Guam flights as well as a portion of our Island Hopper service.
  • Hawaii's governor issued a mandatory 14-day self-quarantine order for all travelers arriving or returning to Hawaii. Travelers must complete a Hawaii Department of Agriculture form that will be distributed on board their flight which will also include the requirements for the 14-day quarantine, as well as the penalties. You must show a government issued ID upon arrival along with your form. You can find more information on the governor's website.

Latin America/South America

  • We will continue to fly Newark/New York – Sao Paulo (Flights 149/148) through March 27 outbound.
  • The last southbound departures on most other routes will take place March 24.

Mexico

  • We will reduce our Mexico operation over the next five days. After March 24, we will maintain a small number of daytime flights to certain destinations in Mexico — more to come in the next few days.

Canada

  • We will suspend all flying to Canada effective April 1.

In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

The revised international schedule will be viewable on united.com on Sunday, March 22. We will continue to update our customers with information as it's available.

If you're scheduled to travel through May 31, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. Please visit united.com for more information, or reference our step-by-step guide on how to change your flight, cancel and rebook later.

For any customer, including residents from other countries, whose international travel is disrupted by more than six hours because of schedule changes resulting from government restrictions, they will retain a travel credit equal to the value of their ticket. That credit can be used towards any flight, to any destination, for 12 months from the time of purchase. If the customer chooses not to use the credit, they will receive a cash refund at the end of that 12-month period.We continue to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to government mandates or restrictions in place prohibiting travel, we are reducing our international schedule by 95% for April. The revised international schedule will be viewable on united.com on Sunday, March 22.

Domestic schedule

We're also making changes to our domestic schedule. While we don't plan to suspend service to any single U.S. city now — with the exception of Mammoth Lakes and Stockton, CA — we are closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust our schedule accordingly throughout the month.

Additionally, today we announced a further reduction in our domestic schedule — the changes will result in a 52% overall domestic reduction from a previous 42%, and our overall capacity will now be down 68% overall.

Hub city Route suspensions Remaining service
Denver Arcata/Eureka
Amarillo
Kona
Kauai Island
SFO
IAH
SFO
SFO
New York/Newark Akron/Canton
Grand Rapids
Hilton Head
Honolulu
Milwaukee
Madison
Omaha
Portland, Oregon
Providence
Seattle
Salt Lake City
Sacramento
Knoxville
Fayetteville
ORD
ORD, DEN
IAD
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN
ORD, DEN
ORD, IAH, DEN
ORD, IAH, DEN, SFO
IAD, ORD
IAD, ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
IAD, ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN
Washington-Dulles Grand Rapids
Portland, Oregon
Sacramento
ORD, DEN
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
Houston Hartford
Boise
Grand Rapids
Lexington
Ontario, California
Palm Springs
San Jose, California
Akron/Canton
Reno
IAD, ORD, DEN
ORD, DEN, SFO, LAX
ORD
ORD, DEN
IAD, ORD
DEN, SFO
DEN, SFO, LAX
DEN, SFO
DEN
Los Angeles Arcata/Eureka
Austin
Boston
Baltimore
Bozeman
Cleveland
Kona
Kauai Island
Orlando
Madison
Kahului
Redding
Reno
San Antonio
St George
SFO
EWR, IAD, ORD, IAH, DEN, SFO
EWR, IAD, ORD, IAH, DEN, SFO
ORD, IAH, DEN
DEN
EWR, IAD, ORD, IAH, DEN, SFO
SFO
SFO
EWR, IAD, ORD, IAH, DEN, SFO
ORD, DEN
DEN, SFO
SFO
DEN, SFO
EWR, IAD, ORD, IAH, DEN
DEN
Chicago Asheville
Bismarck/Mandan
Bozeman
Kearney
Panama City
Eugene
Fresno
Spokane
Hilton Head
Wilmington
Jackson
Kahului
Palm Springs
Reno
San Jose
Valparaiso
IAD
DEN
DEN
DEN
IAH
DEN, SFO, LAX
DEN, SFO, LAX
DEN, SFO
IAD
IAD
IAH
DEN, SFO
DEN, SFO, LAX
DEN, SFO
DEN
IAH
San Francisco Atlanta
Nashville
Baltimore
Bozeman
Columbus
Detroit
Fort Lauderdale
Indianapolis
Kansas City
Madison
New Orleans
Omaha
Philadelphia
Pittsburgh
Raleigh/Durham
San Antonio
St Louis
Tampa
Fayetteville
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
ORD, IAH, DEN
ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
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