United Announces New Routes to Exciting Destinations - United Hub
New routes

We announce new and expanded routes to exciting destinations

By The Hub team, August 22, 2019

Today, we unveiled an expanded international schedule from our hubs in Chicago, Denver, New York/Newark and San Francisco. New destinations include service to Curaçao, Nice, France, and Palermo, Italy.

Aerial view of Willemstad in Curaçao


Exciting new destinations

Just in time to escape the winter weather, we are adding Curaçao to our Caribbean route network, now with access to all of the ABC islands including Aruba and Bonaire. Curaçao is our 21st island destination in the Caribbean and will operate from New York/Newark on Saturdays beginning Dec. 7, 2019 for the winter season. This route will be flown on a Boeing 737-700 aircraft (subject to government approval). Beginning May 2, 2020, we will offer customers daily nonstop service between New York/Newark and Nice, France— the gateway to the French Riviera — on a reconfigured premium Boeing 767-300ER aircraft featuring 46 United Polaris Business® class seats. In addition, beginning May 20, we will be the only airline offering seasonal nonstop daily service between the U.S. and Palermo, Italy the capital city of Sicily and United's fifth Italian destination, the most of any U.S. airline (service to Nice and Palermo is subject to government approval).

More travel options to Europe

We plan to resume seasonal summer service to all of our European destinations, with expanded seasons from Newark to Athens, Naples and Porto and Washington, D.C. to Barcelona. We also will be providing more travel options to Europe with additional flights to Amsterdam, London, Frankfurt and Zurich.

Canal in Amsterdam, Netherlands  Canal in Amsterdam, Netherlands

Amsterdam

Small enough to explore on foot, but large enough to lose yourself, Amsterdam is one of Europe's most attractive and intoxicating cities. From the airport, a 15-minute train ride takes you to Amsterdam Central Station. Once you're in the city center, it's an easy walk to many hotels and all of the city's main attractions. Beginning next year in March, we will add a second daily seasonal flight to Amsterdam from New York/Newark on a Boeing 767-300ER aircraft featuring 30 United Polaris Business class seats. We currently offer nonstop service to Amsterdam from Chicago, Houston, New York/Newark, Washington Dulles and San Francisco.

View of Westminster Parliament, Big Ben and London Eye with Thames and tourist ship in foreground in London View of Westminster Parliament, Big Ben and London Eye with Thames and tourist ship in foreground in London

London

Every city has its intriguing juxtapositions — the trendy cocktail bar overlooking the crumbling palace, the high-end fashion boutique next to the hardware store — and every city works to find a suitable blend of these things. London, however, is a little bit different. There has always been a mix-and-match quality to this place, which is not so much a city as a patchwork of villages. While Londoners do value their traditions and institutions, they are also restless, preoccupied with novelty and change. As a result, the city is constantly sticking new bits onto the old providing visitors with so much to explore. Starting this fall, we'll be expanding to year-round service from Denver to London on a Boeing 787-8 Dreamliner aircraft.

View of the historic city center with famous Fraumunster Church, on the Limmat river in Zurich. View of the historic city center with famous Fraumunster Church, on the Limmat river in Zurich, Switzerland.

Zurich

On the surface, Zurich is known for banking and finance — but those who dig a little deeper discover just how enchanting the city really is. Zurich is a perfectly walkable city, and the beautiful waterfront is also a great location for picnicking and sailing. Shopping for Swiss goods and souvenirs is delightful down the way in Bahnhofstrasse, a thoroughfare that connects Lake Zurich with the city's main railway station. Home to an array of boutiques and department stores, this area presents countless opportunities to soak up the surrounding views. No trip to Switzerland would be complete without sampling the country's sweetest delicacy— chocolate. On March 28, 2020, we will begin daily nonstop year-round service between our hub at Chicago's O'Hare International Airport and Zurich, marking our seventh year-round European destination from Chicago. Offering the most flights of any U.S. airline to Switzerland, we will operate service between Chicago and Zurich on a premium Boeing 767-300ER aircraft with 46 United Polaris Business class seats.

Old Town skyline in Frankfurt, Germany Old Town skyline in Frankfurt, Germany

Frankfurt

Germany has soared onto the traveler's radar in recent years with its incredible mix of dramatic landscapes, vibrant cities and historic landmarks. Frankfurt, a central city in Germany on the river Main is known as a high-powered conglomerate of steel and concrete skyscrapers and the city is also the financial capital, but at its heart lies the Germany of your imagination. Head for Altstadt — Frankfurt's old town — and you'll find yourself in the Römerberg, the city's most picturesque square. Home to Römer, the city hall since the 15th century, it was here that President John F. Kennedy addressed the crowd during his historic visit in 1963. With their stepped gable facades, the buildings here transport you back in time to what feels like a film set. It's a lifetime away from the hustle and bustle of the modern city that surrounds it. Beginning March 28, 2020 we'll be adding a second daily flight between New York/Newark and Frankfurt.

Humayun's Tomb in Delhi, India, UNESCO World Heritage Site Humayun's Tomb in Delhi, India, a UNESCO World Heritage Site

Fly year-round to Delhi

A land of extraordinary beauty, history and diversity, India should be on every traveler's bucket list. With more than a million square miles to cover, one visit just wouldn't be enough. The temptation for many international travelers is to land in Delhi and head straight to Agra to see the majestic Taj Mahal or to visit the many ancient fortresses in Jaipur. To overlook India's capital is a crime — the city is a historic heavyweight and symbol of the old and the new. From a tourist's perspective, the city can be split between New and Old Delhi. The latter is a frenetic maze full of backstreet bazaars and home to the mighty Red Fort and the Jama Masjid, India's most imposing mosque. Founded in 1648, Old Delhi was built as a walled city within Delhi that was home to elegant mansions where nobles and members of the royal court lived. To the south, the British-built New Delhi is a district of wide, tree-lined boulevards, museums and the impressive Rajpath, a ceremonial boulevard whose name translates as 'King's Way.' Now, New Delhi serves as the capital of India with all three seats of India's government residing there.

Originally announced as seasonal service between San Francisco and New Delhi, we are expanding the route to year-round service. This new route starts on December 5, 2019 on a Boeing 787-9 Dreamliner aircraft.

For more details on these new and expanded routes visit the United Newsroom, and to book your travel to one of these exciting destinations by visiting united.com or use the United mobile app.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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