United's Summer of Global Expansion Continues with New Route from San Francisco to Hangzhou - United Hub

United's Summer of Global Expansion Continues with Fifth New Route from Asia/Pacific Gateway: San Francisco-Hangzhou, China

United to launch first-ever nonstop service by a U.S. airline
March 08, 2016

CHICAGO, March 8, 2016 /PRNewswire/ -- United Airlines today announced that it will introduce three-times-weekly nonstop flights between its West Coast Asia/Pacific hub at San Francisco International Airport (SFO) and Hangzhou's Xiaoshan International Airport (HGH) in China, beginning July 13, 2016 (westbound), subject to government approval. United will use one of the world's most advanced passenger aircraft, the Boeing 787-9 Dreamliner, to operate the service. 

Hangzhou, the capital of China's Zhejiang province, will be the fifth mainland China city that United serves and the 14th Asia/Pacific destination the airline serves from San Francisco. With 30 years of service to China, United operates more nonstop U.S.-China flights to more cities in China than any other U.S. airline, and offers more trans-Pacific flights to more cities from San Francisco than any airline offers at competing hub airports. 

"We look forward to welcoming Hangzhou to our global route network using the customer-favorite 787-9 Dreamliner," said Jim Compton, United's vice chairman and chief revenue officer. "We will offer customers unique nonstop flights between the West Coast and one of China's fastest-growing travel markets. Additionally, customers traveling from China to the U.S. will find convenient, easy connections at our San Francisco hub to many U.S. business centers and leisure destinations."

United's service between San Francisco and Hangzhou will feature amenities and services designed for Chinese customers, including:

  • Mandarin-speaking flight attendants;
  • Personalized inflight entertainment options, including Chinese-language services; and
  • A wide selection of inflight meals and beverages, including Chinese-style cuisine.

"At United, we want to be the airline that our Chinese customers choose first," said Eliza Lin, United's director of Sales for Eastern China. "We are bringing our customers in China and the U.S. the choice, comfort and convenience they deserve, and our growing trans-Pacific network offers customers more ways to travel between the U.S. and China."

United's service to Hangzhou offers business and leisure customers convenient options for travel to Shanghai and China's central coast. Located approximately 102 miles southwest of Shanghai, customers arriving in Hangzhou can access several options for rail, bus and car travel to Shanghai.

Flight Schedule

UA 982 will depart San Francisco at 2:15 p.m. on Mondays, Wednesdays and Saturdays and arrive in Hangzhou at 6:10 p.m. the following day (all times local). Flight time will be 12 hours, 55 minutes westbound. The return flight, UA 983, will depart Hangzhou at 11:30 a.m. on Mondays, Wednesdays and Fridays and arrive at San Francisco at 8:25 a.m. the same day (all times local). Flight time will be 11 hours, 55 minutes eastbound.

The Hangzhou-San Francisco flights will be available to book at a later date.

Convenient Connecting Flights

United has timed the Hangzhou flights to connect conveniently at San Francisco with an extensive network of service throughout the U.S., Canada and Latin America. United operates more than 260 flights daily from San Francisco to more than 90 destinations throughout North, Central and South America and the Caribbean, including more than 69 served non-stop. 

United in China

United celebrated its 30th anniversary of service to China in February 2016.  Today, United serves Beijing with nonstop flights from Chicago, New York/Newark, San Francisco and Washington/Dulles; Shanghai with nonstop flights from Chicago, Guam, Los Angeles, New York/Newark and San Francisco; Chengdu with nonstop flights from San Francisco; and Hong Kong with nonstop flights from Chicago, Guam, Ho Chi Minh City, New York/Newark, San Francisco and Singapore. United plans to operate seasonal nonstop service to Xi'an from its San Francisco hub during the period of May 8 to October 27, 2016 (westbound), subject to government approval.

United is a founding member of Star Alliance, the world's largest and most comprehensive airline alliance, whose other members include Air China.

United and Air China have a bilateral partnership that includes code-sharing on selected routes and provides customers with both carriers additional travel benefits such as airport lounge access and frequent flyer program reciprocity.

Onboard Products and Services

The Boeing 787-9 aircraft operating the new San Francisco-Hangzhou service will feature a total of 252 seats – 48 in United BusinessFirst and 204 in United Economy, including 88 Economy Plus seats with added legroom and increased personal space. 

United BusinessFirst offers a superior business-class service. The BusinessFirst seat reclines 180 degrees into a lie-flat bed and features a personal on-demand entertainment system with a 15" touch-screen monitor. BusinessFirst amenities include laptop power, USB ports, noise-reduction headsets, amenity kits featuring Soho House's Cowshed skin-care products, duvet-style blankets and a multi-course meal with complimentary wines.

United Economy offers complimentary food, soft drinks, juices, beer and wine, tea, coffee and inflight entertainment. Seats feature an adjustable headrest and seat-back monitor delivering a personal on-demand entertainment system. 

United Economy Plus offers additional legroom and is located near the front of the Economy cabin. The seats give the added benefit of allowing a swifter exit from the plane upon arrival. The aircraft offers satellite-based Wi-Fi and power outlets.

Boeing 787 Dreamliner

The 787 Dreamliner is revolutionizing the flying experience for United customers and crews while delivering unprecedented operating efficiency, comfort and lower emissions. Customers have expressed a preference for the 787 versus other aircraft, given its greater comfort with improved lighting, bigger windows, larger overhead bins, lower cabin altitude and enhanced ventilation systems, among other passenger-friendly features.

The use of lightweight composites, together with its modern engines and improved aerodynamic design, allow it to fly farther, faster and more efficiently than similar-sized conventional aircraft. United currently has 27 787 Dreamliners in its fleet. Download a high-resolution photo of the United 787 at http://newsroom.united.com/Boeing787.

About United

United Airlines and United Express operate an average of nearly 5,000 flights a day to 342 airports across six continents. In 2015, United and United Express operated nearly two million flights carrying 140 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C.

United operates more than 700 mainline aircraft, and this year, the airline anticipates taking delivery of 20 new Boeing aircraft, including 737 NGs, 787s and 777s.

The airline is a founding member of Star Alliance, which provides service to 192 countries via 28 member airlines. Approximately 84,000 United employees reside in every U.S. state and in countries around the world. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol UAL.

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SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United, Honeywell Invest in New Clean Tech Venture from Alder Fuels, Powering Biggest Sustainable Fuel Agreement in Aviation History

United agrees to purchase 1.5 billion gallons of sustainable aviation fuel (SAF) over 20 years - which is one and a half times the size of the rest of the world's airlines' publicly announced SAF commitments combined
September 09, 2021

CHICAGO and DES PLAINES, Ill., Sept. 9, 2021 /PRNewswire/ -- United and Honeywell today announced a joint multimillion-dollar investment in Alder Fuels – a cleantech company that is pioneering first-of-its-kind technologies for producing sustainable aviation fuel (SAF) at scale by converting abundant biomass, such as forest and crop waste, into sustainable low-carbon, drop-in replacement crude oil that can be used to produce aviation fuel. When used together across the fuel lifecycle, the Alder technologies, coupled with Honeywell's Ecofining™ process, could have the ability to produce a carbon-negative fuel at spec with today's jet fuel. The goal of the technologies is to produce fuel that is a 100% drop-in replacement for petroleum jet fuel.

United Airlines to Present at the 14th Annual Cowen Global Transportation & Sustainable Mobility Conference

September 01, 2021

CHICAGO, Sept. 1, 2021 /PRNewswire/ -- United (NASDAQ:UAL) will present at the 14th Annual Cowen Global Transportation & Sustainable Mobility Conference on Thursday, September 9. The presentation will begin at 10:30 a.m. CT / 11:30 a.m. ET.

United Invites MileagePlus Members to Donate Miles to Help Afghanistan Evacuee Aid Efforts

MileagePlus®Members can donate miles to non-profits providing air travel, medical care and meals to Afghan evacuees through United's mile crowd-sourcing platform, Miles on a Mission

August 31, 2021

CHICAGO, Aug. 31, 2021 /PRNewswire/ -- United today announced that its MileagePlus members can help in the Afghanistan relief effort by participating in the airline's mile-raising platform, Miles on a Mission, and donate to three non-profit organizations that are using air travel to transport and support Afghan citizens. As part of this campaign, United will match all donations up to five million miles.

United Customers Can Now Access 3,000 COVID Testing Locations at Albertson Companies and Walmart Through Airline's Mobile App and Website

Airline's digital channels now offer customers easy access to more than 3,000 testing locations via Accenture and CLX Health's TrustAssure™ Platform integration
August 19, 2021

CHICAGO, Aug. 19, 2021 /PRNewswire/ -- Starting today, United customers can access even more COVID testing locations, including more than 3,000 new Walmart and Albertson Companies locations across the U.S., through the airline's website and mobile app in the Travel Ready Center. Customers can now easily book COVID-19 testing appointments at more than 3,800 total testing providers powered by Accenture technology and the CLX Health's TrustAssure™ network and have their results delivered within 4 to 48 hours of their test and directly submitted to United's website and mobile app to be reviewed for their flight.

Touchdown! United Airlines Adds 74 Flights for College and Professional Football Games This Fall

United to fly new routes, add additional flights and operate larger aircraft to get more fans than ever to the best football games this season
August 04, 2021

CHICAGO, Aug. 4, 2021 /PRNewswire/ -- As football fans across the U.S. get ready to cheer on their favorite teams on the road this fall, United is adding new routes, more flights and flying planes with more seats to give diehard fans every chance to get in on action on their rival's home turf. To meet an expected increase in demand for fans to travel to watch their favorite teams in person this season, United is adding 74 flights, including 52 new direct flights between college towns and professional football markets on gameday weekends this September through November. The airline will operate three times more direct flights to college towns this year than it did in 2019.

United Awards Free Flights for a Year to Winners of "Your Shot to Fly" Sweepstakes

Grand prize winners live in Bradenton, FL; Cleveland, OH; Goodyear, AZ; Oakland, CA and San Francisco, CA
July 29, 2021

CHICAGO, July 29, 2021 /PRNewswire/ -- United Airlines today announced the five lucky grand prize winners of its "Your Shot to Fly" sweepstakes, who will each get to fly anywhere in the world United flies with a companion over the course of the next year. The winners of the "Your Shot to Fly" sweepstakes are:

  • Ashley Cronkhite from Bradenton, FL
  • Robert Simicak from Cleveland, OH
  • Sean Husmoe from Goodyear, AZ
  • Lauren Aldredge from Oakland CA
  • Lauren M. from San Francisco, CA

The sweepstakes was in support of the Biden administration's ongoing national effort to encourage more people to get their COVID-19 vaccination and encouraged United's MileagePlus® loyalty members to upload their vaccine records to United. In less than a month, more than one million MileagePlus members uploaded their vaccine cards to the United app and website for a shot to win one of the grand prizes. In June the airline awarded 30 first prize winners with a pair of roundtrip tickets anywhere United flies.

United First U.S. Airline to Offer Economy Customers Option to Pre-Order Snacks and Beverages

New pre-order option builds on the airline's contactless payment technology and is another example of the customer experience transformation underway at United
July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- Starting today on select flights, all United customers – no matter what cabin of service they're flying in – can use the airline's award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they're scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.



United Airlines to Operate More than 40 Weekly Flights as England Re-Opens to U.S. Travelers

In August, United is adding a second daily flight from Washington, D.C. to London
July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- With today's announcement of England reopening to fully vaccinated travelers from the U.S. beginning Aug 2, United Airlines is making it easier for business and leisure customers to jet across the pond with the addition of flights to London. In August, United will have six daily flights between the U.S. and London, including a second daily flight from Washington, D.C. and increasing service from Houston to daily. United looks forward to resuming additional London service in the coming months as well as launching new nonstop service between Boston and London. Customers traveling to England must be fully vaccinated in the U.S. with vaccines that have been approved by the FDA and must take a test before departure as well as a PCR test within the first two days of arrival. Passengers vaccinated in the U.S. will also need to complete a passenger locator form prior to traveling to England and provide proof of U.S. residency.

United Releases Second-Quarter Financial Results; Expects Profitability* in the Third Quarter and Beyond

Airline projects positive adjusted pre-tax income(1) in second half of 2021
July 20, 2021

CHICAGO, July 20, 2021 /PRNewswire/ -- United Airlines (UAL) today announced second-quarter 2021 financial results. The company now expects positive adjusted pre-tax income¹ in the third and fourth quarters of 2021 as travel demand rebounds.

The company's second quarter performance largely exceeded original expectations as international long haul and business travel accelerated even faster than anticipated, together with continued yield improvement. Looking ahead, the company expects continued gains as more businesses return by end of summer and into 2022, with a full recovery in demand anticipated by 2023.

Electric Aircraft Set to Take Flight by 2026 Under New Agreements with United Airlines Ventures, Breakthrough Energy Ventures, Mesa Airlines, Heart Aerospace

United Airlines signs agreement to acquire 100 of Heart Aerospace's ES-19 aircraft, a 19-seat electric airliner that has the potential to decarbonize regional air travel
July 13, 2021

CHICAGO, July 13, 2021 /PRNewswire/ -- United Airlines Ventures (UAV) announced today it, along with Breakthrough Energy Ventures (BEV) and Mesa Airlines, has invested in electric aircraft startup Heart Aerospace. Heart Aerospace is developing the ES-19, a 19-seat electric aircraft that has the potential to fly customers up to 250 miles before the end of this decade. In addition to UAV's investment, United Airlines has conditionally agreed to purchase 100 ES-19 aircraft, once the aircraft meet United's safety, business and operating requirements. Mesa Airlines, United's key strategic partner in bringing electric aircraft into commercial service, has also agreed to add 100 ES-19 aircraft to its fleet, subject to similar requirements.

United Adds Nearly 150 Flights to Warm-Weather Cities This Winter

United adds service to cities in Mexico, Caribbean and Central America plus warm U.S. destinations in Arizona, California, Florida, Georgia and Nevada;
July 09, 2021

CHICAGO, July 9, 2021 /PRNewswire/ -- As demand for travel continues to build, United Airlines is expecting the resurgence to continue for winter holiday travel and is planning ahead by increasing service to cities in the U.S., Mexico, the Caribbean and Central America. The airline will add nearly 150 flights to warm-weather destinations across the U.S and is increasing service to Latin beach and leisure markets by 30% compared to 2019. The airline will fly 137 more flights than it did in 2019 to places like Florida, California, Arizona, Georgia and Nevada starting this November through next March.

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