United's Summer of Global Expansion Continues with New Route from San Francisco to Hangzhou - United Hub

United's Summer of Global Expansion Continues with Fifth New Route from Asia/Pacific Gateway: San Francisco-Hangzhou, China

United to launch first-ever nonstop service by a U.S. airline
March 08, 2016

CHICAGO, March 8, 2016 /PRNewswire/ -- United Airlines today announced that it will introduce three-times-weekly nonstop flights between its West Coast Asia/Pacific hub at San Francisco International Airport (SFO) and Hangzhou's Xiaoshan International Airport (HGH) in China, beginning July 13, 2016 (westbound), subject to government approval. United will use one of the world's most advanced passenger aircraft, the Boeing 787-9 Dreamliner, to operate the service. 

Hangzhou, the capital of China's Zhejiang province, will be the fifth mainland China city that United serves and the 14th Asia/Pacific destination the airline serves from San Francisco. With 30 years of service to China, United operates more nonstop U.S.-China flights to more cities in China than any other U.S. airline, and offers more trans-Pacific flights to more cities from San Francisco than any airline offers at competing hub airports. 

"We look forward to welcoming Hangzhou to our global route network using the customer-favorite 787-9 Dreamliner," said Jim Compton, United's vice chairman and chief revenue officer. "We will offer customers unique nonstop flights between the West Coast and one of China's fastest-growing travel markets. Additionally, customers traveling from China to the U.S. will find convenient, easy connections at our San Francisco hub to many U.S. business centers and leisure destinations."

United's service between San Francisco and Hangzhou will feature amenities and services designed for Chinese customers, including:

  • Mandarin-speaking flight attendants;
  • Personalized inflight entertainment options, including Chinese-language services; and
  • A wide selection of inflight meals and beverages, including Chinese-style cuisine.

"At United, we want to be the airline that our Chinese customers choose first," said Eliza Lin, United's director of Sales for Eastern China. "We are bringing our customers in China and the U.S. the choice, comfort and convenience they deserve, and our growing trans-Pacific network offers customers more ways to travel between the U.S. and China."

United's service to Hangzhou offers business and leisure customers convenient options for travel to Shanghai and China's central coast. Located approximately 102 miles southwest of Shanghai, customers arriving in Hangzhou can access several options for rail, bus and car travel to Shanghai.

Flight Schedule

UA 982 will depart San Francisco at 2:15 p.m. on Mondays, Wednesdays and Saturdays and arrive in Hangzhou at 6:10 p.m. the following day (all times local). Flight time will be 12 hours, 55 minutes westbound. The return flight, UA 983, will depart Hangzhou at 11:30 a.m. on Mondays, Wednesdays and Fridays and arrive at San Francisco at 8:25 a.m. the same day (all times local). Flight time will be 11 hours, 55 minutes eastbound.

The Hangzhou-San Francisco flights will be available to book at a later date.

Convenient Connecting Flights

United has timed the Hangzhou flights to connect conveniently at San Francisco with an extensive network of service throughout the U.S., Canada and Latin America. United operates more than 260 flights daily from San Francisco to more than 90 destinations throughout North, Central and South America and the Caribbean, including more than 69 served non-stop. 

United in China

United celebrated its 30th anniversary of service to China in February 2016.  Today, United serves Beijing with nonstop flights from Chicago, New York/Newark, San Francisco and Washington/Dulles; Shanghai with nonstop flights from Chicago, Guam, Los Angeles, New York/Newark and San Francisco; Chengdu with nonstop flights from San Francisco; and Hong Kong with nonstop flights from Chicago, Guam, Ho Chi Minh City, New York/Newark, San Francisco and Singapore. United plans to operate seasonal nonstop service to Xi'an from its San Francisco hub during the period of May 8 to October 27, 2016 (westbound), subject to government approval.

United is a founding member of Star Alliance, the world's largest and most comprehensive airline alliance, whose other members include Air China.

United and Air China have a bilateral partnership that includes code-sharing on selected routes and provides customers with both carriers additional travel benefits such as airport lounge access and frequent flyer program reciprocity.

Onboard Products and Services

The Boeing 787-9 aircraft operating the new San Francisco-Hangzhou service will feature a total of 252 seats – 48 in United BusinessFirst and 204 in United Economy, including 88 Economy Plus seats with added legroom and increased personal space. 

United BusinessFirst offers a superior business-class service. The BusinessFirst seat reclines 180 degrees into a lie-flat bed and features a personal on-demand entertainment system with a 15" touch-screen monitor. BusinessFirst amenities include laptop power, USB ports, noise-reduction headsets, amenity kits featuring Soho House's Cowshed skin-care products, duvet-style blankets and a multi-course meal with complimentary wines.

United Economy offers complimentary food, soft drinks, juices, beer and wine, tea, coffee and inflight entertainment. Seats feature an adjustable headrest and seat-back monitor delivering a personal on-demand entertainment system. 

United Economy Plus offers additional legroom and is located near the front of the Economy cabin. The seats give the added benefit of allowing a swifter exit from the plane upon arrival. The aircraft offers satellite-based Wi-Fi and power outlets.

Boeing 787 Dreamliner

The 787 Dreamliner is revolutionizing the flying experience for United customers and crews while delivering unprecedented operating efficiency, comfort and lower emissions. Customers have expressed a preference for the 787 versus other aircraft, given its greater comfort with improved lighting, bigger windows, larger overhead bins, lower cabin altitude and enhanced ventilation systems, among other passenger-friendly features.

The use of lightweight composites, together with its modern engines and improved aerodynamic design, allow it to fly farther, faster and more efficiently than similar-sized conventional aircraft. United currently has 27 787 Dreamliners in its fleet. Download a high-resolution photo of the United 787 at http://newsroom.united.com/Boeing787.

About United

United Airlines and United Express operate an average of nearly 5,000 flights a day to 342 airports across six continents. In 2015, United and United Express operated nearly two million flights carrying 140 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C.

United operates more than 700 mainline aircraft, and this year, the airline anticipates taking delivery of 20 new Boeing aircraft, including 737 NGs, 787s and 777s.

The airline is a founding member of Star Alliance, which provides service to 192 countries via 28 member airlines. Approximately 84,000 United employees reside in every U.S. state and in countries around the world. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol UAL.

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SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

From Airline to Landline: United Offers Seamless Travel from Denver International Airport to Breckenridge and Fort Collins

New luxury bus collaboration allows customers to fly into DEN, have their bags and ski equipment automatically transferred and be driven to Breckenridge and Fort Collins
February 26, 2021

DENVER, Feb. 26, 2021 /PRNewswire/ -- United announced today that it is making it easier for customers to travel to Breckenridge and Fort Collins, Colorado with convenient year-round ground transportation service connecting through its Denver hub. This is the first time Breckenridge has ever been served by an airline and will be Fort Collins' first global network carrier service in 25 years.

United Airlines Names Laysha Ward to Board of Directors

February 24, 2021

CHICAGO, Feb. 24, 2021 /PRNewswire/ -- United Airlines Holdings, Inc. (UAL) announced today that Laysha Ward is joining its Board of Directors. Ward, currently Executive Vice President and Chief External Engagement Officer of Target Corporation, brings an impressive resume with more than three decades of corporate leadership experience to the UAL Board.

United Announces Plans to Begin New Daily Nonstop Service Between Boston Logan and London Heathrow

United will be the only U.S. carrier to offer nonstop service between the nation's top seven business markets and London Heathrow
February 19, 2021

CHICAGO, Feb. 19, 2021 /PRNewswire/ -- United Airlines today announced plans to expand its global route network with new, nonstop service between Boston Logan International Airport and London Heathrow. This new service builds upon United's growing presence in London and provides customers on the East Coast with another convenient option to get to London. United plans to operate its premium Boeing 767-300ER aircraft on the route, with 46 United Polaris Business Class and 22 United Premium Plus seats. The aircraft features the highest proportion of premium seats on any widebody aircraft operated by a U.S. carrier between London and the United States.

Aloha, Summer! United to Offer the Only Nonstop Flights Between Orange County, California and Honolulu

New Orange County service begins May 6 and new, first-ever nonstop service between Chicago and Kona and between New York/Newark and Maui starts June 3

Customers departing Orange County and United's hub airports can save time by showing proof of negative tests to skip document screening process in Hawaii

February 12, 2021

February 12, 2021 – United Airlines today announced new convenient options for Hawaiian getaways this summer, offering the only nonstop flights between Orange County, California and Honolulu. The new route joins United's previously announced service between Chicago and Kona and New York/Newark and Maui. With the additional new flights, United will offer nonstop service on more than 20 routes between the mainland and Hawaii. United's Orange County – Honolulu service will be available for purchase on united.com beginning Saturday, February 13.

United to Work with Archer Aviation to Accelerate Production of Advanced, Short-Haul Electric Aircraft

Arrangement adds to United's commitment to invest in emerging technologies that combat climate change
February 10, 2021

CHICAGO, Feb. 10, 2021 /PRNewswire/ -- United Airlines today announced that it has completed an agreement to work with air mobility company Archer as part of the airline's broader effort to invest in emerging technologies that decarbonize air travel. Rather than relying on traditional combustion engines, Archer's electric vertical takeoff and landing (eVTOL) aircraft are designed to use electric motors and have the potential for future use as an 'air taxi' in urban markets.

United, Chase and Visa Team Up to Celebrate Black History Month

United Explorer and United Club Visa Cardmembers earn five total miles for every dollar donated to select charities supporting civil rights and education
February 04, 2021

CHICAGO, Feb. 4, 2021 /PRNewswire/ -- In honor of Black History Month, United Airlines, Chase and Visa are encouraging and rewarding United Credit Cardmembers who make donations to non-profits focused on providing access to educational opportunities for Black students and supporting human and civil rights policies. Between February 1 and March 15, 2021, United Explorer and United Club Visa Cardmembers will receive five total miles for every dollar (up to $1,000) in donations made to the following organizations:

  • The Thurgood Marshall College Fund – a non-profit organization established in 1987 as the nation's largest organization exclusively representing the Black College Community. TMCF's member-schools include 47 publicly supported Historically Black College and Universities that enroll nearly 300,000 students.
  • The Leadership Conference Education Fund – an organization that builds public support for laws and policies that promote and protect civil and human rights.
  • The NAACP Legal Defense and Educational Fund – a premier legal organization fighting for racial justice through litigation, advocacy, and public education.
  • United Negro College Fund – a non-profit that supports under-represented students looking to continue their education.

United Earns A Decade of Perfect Scores on Human Rights Campaign Foundation's LGBTQ Workplace Equality Index

United's track record as industry-leader for LGBTQ inclusive initiatives continues, with airline being named a "Best Place to Work for LGBTQ Equality"
February 03, 2021

CHICAGO, Feb. 3, 2021 /PRNewswire/ -- United Airlines today announced it has received its 10th consecutive perfect score of 100% on the Human Rights Campaign Foundation's 2021 Corporate Equality Index (CEI). The scorecard is a benchmarking report on corporate policies and practices related to LGBTQ workplace equality. The perfect score places United on the prestigious 2021 list of "Best Places to Work for LGBTQ Equality."

United Makes Hawaii Travel Easier with Expanded COVID Testing and Pre-Clearance Program

Customers traveling to the islands can save time by showing proof of negative tests at United's hub airports and skip document screening process in Hawaii
January 27, 2021

CHICAGO, Jan. 27, 2021 /PRNewswire/ -- Beginning February 1, United customers traveling to Hawaii who have a valid negative COVID-19 test can show their results before boarding to save time and skip document screening lines upon arrival. The new pre-clearance process will be in place for customers traveling on 110 of United's weekly flights to Hawaii.

United Launches Industry-Exclusive Technology to Ease the Burden of COVID-19 Travel Restrictions

United's "Travel-Ready Center" will allow customers to upload and validate test results, review local entry requirements, find testing providers, and store vaccination records - all in the United app and United.com
January 25, 2021

CHICAGO, Jan. 25, 2021 /PRNewswire/ -- United Airlines today launched the "Travel-Ready Center" - a new, digital solution where customers can review COVID-19 entry requirements, find local testing options and upload any required testing and vaccination records for domestic and international travel, all in one place. United is the first airline to integrate all these features into its mobile app and website.

"While pre-travel testing and documentation are key to safely reopening global travel, we know it can be confusing for customers when they're preparing for a flight," said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer, United. "Starting today, our 'Travel-Ready Center' gives customers a personalized, step-by-step guide of what is needed for their trip, a simple way to upload required documents and quickly get their boarding pass, fully integrated within our app and website."


United Announces 2020 Financial Results: 2021 Will Focus On Transition To Recovery; Expects To Exceed 2019 Adjusted EBITDA Margin By 2023*

Company continues to improve core cash burn in the face of continued COVID-19 headwinds; sharpens focus to prepare for recovery
January 20, 2021

CHICAGO, Jan. 20, 2021 /PRNewswire/ -- United Airlines (UAL) today announced fourth-quarter and full-year 2020 financial results. The company continues its efforts to lead the industry as it manages the most disruptive crisis in aviation history.