Our Ongoing Commitment to New York/New Jersey - United Hub

Our ongoing commitment to New York/New Jersey

By Matt Adams

For the last 90 years, we have proudly served the New York/Newark region with the most flights to the most destinations around the world. We have always had a strong presence in the area, and over the years we've demonstrated our commitment to this region through the transformation and development of our hub, Newark's Liberty International Airport, into a global gateway.

Expanding our network

Street view of Naples harbor

Over the past year, we've grown our route network by leaps and bounds, including new year-round service to Rome and Buenos Aires as well as new seasonal service to Naples, Italy and Prague, Czech Republic. Today, we operate over 400 daily flights out of Newark, including more than 30 daily flights to the Caribbean, Mexico and Central and South America, and daily nonstop flights to four cities in Asia. But our New York story isn't only about strengthening our network — it's about connecting with our nearly 15 million customers and over 14,000 employees in the region.

Enhancing our hub

EWR Polaris Lounge

With more than $2 billion invested over the past few years, we partnered with concession management company OTG to turn Newark's Terminal C into a destination unto itself. Home to dozens of specialty dining options, you'll find some of the area's finest cuisine just steps away from your gate. We're also working with our partners to transform New York's LaGuardia Airport Terminal B into a cutting-edge facility with new dining concepts, unique retail shopping options and more. Recently, Terminal B's new parking lot opened with a new indoor pickup area to make ride-sharing and coordinating car service more convenient.

And while New York might be the city that never sleeps, we've taken the opposite approach for our business travelers thanks to our newly opened United Polaris® lounge at Newark Airport. Offering local touches in the design elements of the space and the food we serve, we want you to experience the best of the best. Whether you want to relax, catch up on work, freshen up or enjoy a meal pre-flight, the lounge offers it all; from rainfall shower suites to rest pods with daybeds. Last year, we also announced an enhanced premium transcontinental service that includes deluxe amenities, flat-bed seats and a culinary experience inspired by United Polaris onboard dining. Customers seated in United Economy Plus® will also enjoy a coastal-city-inspired menu from one the four cities served — Boston, San Francisco, Los Angeles and New York.

Grab-and-go food options at the Global Bazar

Investing in the New York/New Jersey area

We have been working closely with local institutions and building meaningful partnerships to ensure they can serve their critical missions. As part of this effort and a larger initiative, we announced a $2 million grant to be split between the Community FoodBank of New Jersey, Urban League of Essex County and Year Up New York. We are partnering with these organizations to help support their local communities' dedication to vital workforce development initiatives.

New Yorkers are well-connected to the rest of the world and don't settle for second-best and neither do we; that's why we're on a mission to be the best airline in the region and your top choice when you fly. We fly places New Yorkers want to go, whether that means connecting them with clients and business partners across the globe, or uniting family and friends all over the world. Closer to more of Manhattan than JFK International Airport, we are well-positioned at Newark and at New York LaGuardia Airport to make that happen. Or as we like to say, "More flights from Newark, less traffic from New York."

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

United Zoom backgrounds for AvGeeks

By The Hub team, October 27, 2020

Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.

Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

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