Our ongoing commitment to New York/New Jersey
For the last 90 years, we have proudly served the New York/Newark region with the most flights to the most destinations around the world. We have always had a strong presence in the area, and over the years we've demonstrated our commitment to this region through the transformation and development of our hub, Newark's Liberty International Airport, into a global gateway.
Expanding our network
Over the past year, we've grown our route network by leaps and bounds, including new year-round service to Rome and Buenos Aires as well as new seasonal service to Naples, Italy and Prague, Czech Republic. Today, we operate over 400 daily flights out of Newark, including more than 30 daily flights to the Caribbean, Mexico and Central and South America, and daily nonstop flights to four cities in Asia. But our New York story isn't only about strengthening our network — it's about connecting with our nearly 15 million customers and over 14,000 employees in the region.
Enhancing our hub
With more than $2 billion invested over the past few years, we partnered with concession management company OTG to turn Newark's Terminal C into a destination unto itself. Home to dozens of specialty dining options, you'll find some of the area's finest cuisine just steps away from your gate. We're also working with our partners to transform New York's LaGuardia Airport Terminal B into a cutting-edge facility with new dining concepts, unique retail shopping options and more. Recently, Terminal B's new parking lot opened with a new indoor pickup area to make ride-sharing and coordinating car service more convenient.
And while New York might be the city that never sleeps, we've taken the opposite approach for our business travelers thanks to our newly opened United Polaris® lounge at Newark Airport. Offering local touches in the design elements of the space and the food we serve, we want you to experience the best of the best. Whether you want to relax, catch up on work, freshen up or enjoy a meal pre-flight, the lounge offers it all; from rainfall shower suites to rest pods with daybeds. Last year, we also announced an enhanced premium transcontinental service that includes deluxe amenities, flat-bed seats and a culinary experience inspired by United Polaris onboard dining. Customers seated in United Economy Plus® will also enjoy a coastal-city-inspired menu from one the four cities served — Boston, San Francisco, Los Angeles and New York.
Investing in the New York/New Jersey area
We have been working closely with local institutions and building meaningful partnerships to ensure they can serve their critical missions. As part of this effort and a larger initiative, we announced a $2 million grant to be split between the Community FoodBank of New Jersey, Urban League of Essex County and Year Up New York. We are partnering with these organizations to help support their local communities' dedication to vital workforce development initiatives.
New Yorkers are well-connected to the rest of the world and don't settle for second-best and neither do we; that's why we're on a mission to be the best airline in the region and your top choice when you fly. We fly places New Yorkers want to go, whether that means connecting them with clients and business partners across the globe, or uniting family and friends all over the world. Closer to more of Manhattan than JFK International Airport, we are well-positioned at Newark and at New York LaGuardia Airport to make that happen. Or as we like to say, "More flights from Newark, less traffic from New York."
We know people are taking a second look at their travel plans right now. If you're scheduled to travel March 10 – May 31, 2020 and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. This is in addition to our previous waiver, which waives all change fees – domestic and international – for tickets purchased March 3 – April 30, 2020. This is available for any of United's published nonrefundable fares. If you decide to cancel your flight, you can retain the value of your ticket to be applied to a new ticket without a fee. These electronic travel certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020. You might not see this policy change reflected everywhere right away – we appreciate your patience as we work to make that happen.
Eligible travelers on domestic flights and international tickets can request a refund on united.com or may call our contact centers if their flights have been severely adjusted or service to their destination suspended either due to government mandates or United schedule reductions related to COVID-19.
Certain tickets cannot be changed on united.com or the mobile app, including tickets booked through another airline (if the ticket receipt does not begin with 016). Please contact the original ticketing airline for changes.
Follow the steps below to stay up to date, change or cancel your flight.
Change your current flight:
- On the united.com homepage, select "My Trips" and enter your flight information to retrieve your flight.
- Select "Change flight" and then "Edit" to make the following changes:
- Date of travel or destination
- Add a flight
- Remove a flight
- Select "Continue" and choose a new flight option
- Continue through booking to confirm your new flight
Note: The change fee will display as waived, but any difference in fare may apply.
Cancel your flight and rebook later:
- On the united.com homepage, select "My Trips" and enter your reservation information to retrieve your flight
- Select "Cancel flight"
- Confirm flight cancellation
- If you have future flight credit, when you return to the reservation, select "Use Future Flight Credit" to shop for new flights and apply the credit towards a new flight.
Canceling or changing an award flight:
When you select "Cancel flight," you will have the option to cancel your award reservation and redeposit the miles or to cancel your award reservation and use those miles for another trip in the future.
*We're currently experiencing heavy traffic to united.com. If you experience an error while trying to change or cancel your flight, please try again later.
Click through the slideshow below for more detailed instructions:
Start on the United homepage:
User can select 'My Trips' on the homepage widget to find and retrieve their reservation.
When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.
We have operated more than 68 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 9,200 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.
Video provided by the U.S. Embassy Ecuador of Americans returning home on United.
Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:
- Quito, Ecuador
- Managua, Nicaragua
- Roatan, Honduras
- San Pedro Sula, Honduras
- Seoul, South Korea
- Melbourne, Australia
We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.
Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris® seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom, a video conferencing tool that many people are using to stay connected.
So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).
- Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
- Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
- From here select, "choose virtual background" to upload your uniquely United photo.
Together, we are facing an unprecedented challenge. United Together, we rise to meet that challenge.