No translation necessary
The white and yellow dots spread out farther than the eye can see, seemingly even beyond imagination. These lights, millions of them comprising Tokyo at night, helped make the Park Hyatt's New York Bar famous. After all, the bar and its view, 52 stories up, were an instrumental part of Sofia Coppola's 2003 paean to love and jet lag, Lost in Translation.
That movie turned this bar into a mecca for film fans, and in a way it provided the reason for my maiden voyage to the Land of the Rising Sun, as well. Only I'm not here as a cinephile. I've crossed 13 time zones to drink Japanese whiskey—a phenomenon I was awoken to by Bill Murray's Oscar-nominated performance. You know the one: “For relaxing times, make it Suntory time."
"My love for brown spirits and my lifelong fascination with Japan were inevitable bedfellows."
When I first saw Lost in Translation, 15 years ago, my reaction to that line was probably exactly what Coppola intended: Japanese whiskey? Bill's really selling out… As a recent college graduate whose budget couldn't handle much beyond the occasional bottle of Maker's Mark, I had no idea how wrong I was. In fact, Suntory, the maker of the now famed Yamazaki, Hakushu, and Hibiki whiskeys, was just launching itself into the global consciousness. In 2003, the Yamazaki 12-year won a gold medal at the International Spirits Challenge, and from 2010 on, Suntory whiskeys raked in golds, with the company winning Distiller of the Year four times. In 2014, Whisky Bible author Jim Murray called the 2013 Yamazaki Single Malt Sherry Cask the best whiskey in the world. Bottles from Suntory and its main competitor, Nikka, became nigh unavailable in the U.S. (The cheapest bottle of that 2013 Yamazaki Sherry Cask I can find online is $3,500.)
A vintage Nikka Whiskey logo
During the years that Japan's distillers were rising like the sun over the Pacific, I was busy fostering a determinedly American predilection for bourbon. While I systematically worked through the ever-shifting catalog at my excellent neighborhood bar—The Page in San Francisco—Pappy Van Winkle was going from a $15 pour I'd order when I was feeling mildly indulgent to a symbol of the cruelty of supply and demand. I visited Kentucky on several occasions, tasting my way down the Bourbon Trail, from Clermont (the home of Jim Beam, which Suntory bought in 2014) to Loretto (my beloved red wax–topped Maker's) to Lawrenceburg (Four Roses, William Faulkner's favorite, which another Japanese company, Kirin, bought in 2001) to Frankfort (Buffalo Trace, where Pappy is made, along with another of my regulars, Eagle Rare). And when I crossed the pond to Ireland, my two must-visits were James Joyce's house (as a thank-you for “The Dead") and the Jameson distillery (as a thank-you for the many, many shots I've taken after Giants playoff victories).
My love for brown spirits and my lifelong fascination with Japan—which I owe to my Kurosawa-worshipping father—were inevitable bedfellows. So, finally, this spring, I decided to make my way across hemispheres to learn exactly what makes Japanese whiskey so good—and to drink as much of it as possible.
A jazz band at the New York Bar in Tokyo
Naturally, I've started at the New York Bar. I'm seated at a long communal table, listening to a jazz singer do the Eagles' “Desperado" (it was Simon & Garfunkel's “Scarborough Fair" in Lost in Translation) as the manager, Moritz Kam, sets four single malts in front of me: a Yamazaki and a Hakushu from Suntory, a Yoichi and a Miyagikyo from Nikka. “What is notable about Japanese craftsmanship is the aim for perfection," he tells me, before offering a lament I'll hear often this week: “Even in Japan, you are not able to find some of the vintage whiskeys."
My first glass contains one of the most coveted whiskeys in the world: the Yamazaki 18. It's smooth, oaky, a little sweet, with a profile somewhat reminiscent of a Macallan. The Yoichi and Miyagikyo are peatier, smokier, while the Hakushu pushes those characteristics even further, leaving a lush layer of oil on my tongue. While each stands out from the others in subtle ways, I can't help but think they're siblings who started in the same home but took different paths to success.
Scotland is, of course, where all of the world's whiskeys can trace their roots. But the fathers of Japanese whiskey, Shinjiro Torii and Masataka Taketsuru, hewed closer to the original than anyone else (even spelling the word à la the Scots, without the “e"). The story begins in 1899, when Torii opened an imported-wine shop in Osaka. A few years later, he produced a popular sweet port wine and funneled the profits into building a distillery just outside Kyoto.
High-quality water feeds a pond at the Yamazaki Distillery
I learn all this from plaques inside that very distillery. I've taken the Shinkansen bullet train two and a half hours from Tokyo to the ancient imperial capital to visit Yamazaki, the birthplace of Japanese whiskey. At the entryway, I'm greeted by a tour guide, who explains that Torii built the distillery here in 1923 to take advantage of the local water and climate. “Yamazaki water has been famous for its pristine quality since ancient history," she says, “and the damp and misty and humid environment is very suitable for aging whiskey in casks."
We continue inside, past the mash tuns and fermentation tanks, where malt, much of it imported from Scotland, is turned into the spirit's base, wort. We follow the pipeline of fermented liquid to a long hall where two rows of copper pot stills of varying shapes and sizes (each of which imparts a different flavor) distill the wort down to new-made whiskey—what we in the States call moonshine. As we walk, my guide breaks down Suntory's history. “Shinjiro's dream was to make a whiskey that would suit the taste of the Japanese," she says, “because when he started the business, he imitated Scotch whiskey, and Japanese were like, Oh, this is too peaty—we don't like this."
Copper pot stills at the Yamazaki Distillery
That first whiskey, 1929's Suntory Shirofuda (“white label"), may not have been a world-beater, but in 1937 the company put out a second one, Kakubin, which sold well throughout Japan. In the 1960s, highball bars began popping up, specializing in what has become Japan's signature cocktail—a diluted, highly carbonated whiskey soda. Highballs continued to grow in popularity into the 1980s, and in 1984 Keizo Saji, Torii's son and successor as Suntory president, put out the first Yamazaki single malt. The high-end Hibiki blended whiskeys (which contain both malt and corn liquor) followed in 1989. In 1994 came the Hakushu single malts, which are made at a gorgeous distillery in the Japanese Alps and are now nearly as prized as Yamazakis.
Our next stop on the tour is the aging warehouse. Yamazaki uses several types of cask: American white oak, Spanish sherry casks, French wine casks, and mizunara, an oak that grows on the northern island of Hokkaido. Whiskeys are aged in the different casks for years—sometimes as much as three decades—and then the blenders combine them. A common misconception is that single-malt whiskey comes from single casks; actually, expressions from various casks are blended to make a more complex final product.
At the end of the tour, I meet Shinji Fukuyo, Suntory's chief blender and the creator of the gold medal–winning Hibiki Japanese Harmony. Fukuyo got into the business while in college because one of his professors noted that he “seemed to like whiskey"; he worked at Hakushu and then at Morrison Bowmore in Scotland before coming to Yamazaki. As we stand next to a floor-to-ceiling window, looking out on a hillside bamboo grove, the bespectacled 57-year-old takes me through the tasting process for his brainchild.
Suntory Chief blender Shinji Fukuyo
He lines up 10 slim bottles ranging in color from pale flax to deep amber. Two are grain whiskeys, two are Hakushu malts, six are Yamazaki malts. (Two of the latter are aged in sherry casks.) He offers notes as we sip and spit in the same fashion as Suntory's blenders. The sherry cask whiskeys taste “like dried fruits." The grain whiskeys are “similar to bourbon—calm, sweet, easy to drink." A heavily peated Yamazaki is medicinal, “like you were in a hospital." A mizunara-aged Yamazaki has a “very elegant, spicy top note, an important aftertaste for Japanese Harmony." Finally, a whiskey aged in French oak wine casks is “the best sweet—mild, like a strawberry." I'm jealous when I discover that Suntory's blenders taste 200 to 300 whiskeys a day in search of the ideal combination of these flavors. The proportions are always changing, because each vintage—indeed, each cask—can taste different from the last.
As the country's whiskey has grown more popular overseas, Fukuyo says Japanese people have increasingly come to treasure it. “We have drunk whiskey for a long time, but now we've got a lot of awards, and foreigners can come to Yamazaki, so Japanese people ourselves are starting to get proud of Japanese whiskey.
The Yamazaki Whiskey Museum
After profusely thanking Fukuyo, I head downstairs to the Yamazaki Whisky Museum, where hundreds of bottles from across the whiskey color spectrum are lined up on backlit shelves. There's also a tasting counter, where I order a Yamazaki 18, a Hibiki 21, and a special Yamazaki aged in a type of cask called a puncheon. As I bring them over to an empty barrel-top table, an elderly Japanese man in a rather Scottish getup—argyle sweater vest and newsboy hat—comes over. He speaks a bit of English, and he tells me his name is Genji and he used to work as a tour guide here. (He's retired but still carries his old business card.) “I come here every day," he tells me, to have a drink and chat with tourists. He points out his favorite whiskey on the menu, the puncheon cask, and when I motion toward that very dram in my flight, he smiles broadly. I have one of the bartenders snap a photo of us, and I promise Genji I'll come back to Yamazaki soon.
I've flown halfway around the world to drink Japanese whiskey, and now I'm going a little farther. After a night perusing the eight-page whiskey menu at Bar Cordon Noir—a smoky, jazzy place just around the corner from Kyoto's bar-lined Pontocho Alley—I find myself touching down in Sapporo, Hokkaido's largest city. Here, I meet Emiko Kaji, who's giving me a tour of the Yoichi Distillery, the original home of Japan's other major whiskey maker, Nikka.
The Yoichi Distillery
It's the last week of April, and while Kyoto was warm and humid, here the skies are gray, with daytime temperatures dipping into the 40s. (While cherry blossom season has come and gone in Kyoto and Tokyo, the sakura have yet to bloom in Sapporo.) That's not to say it isn't beautiful; the train ride from Sapporo to Yoichi—broken up by a phenomenal sushi lunch at Masazushi in the small city of Otaru—skirts the rocky coast of the Sea of Japan, with snow-blanketed mountains rising all around.
There's a reason Masataka Taketsuru chose to open his distillery here. The Nikka founder, who was born into a Hiroshima sake-brewing family, had moved to Scotland in 1918 to study chemistry (i.e., distilling). There, he met a Scottish woman, Rita Cowan, who he married and brought back to Japan—an international romance that was the basis for Massan, a hit TV series that aired on NHK, Japan's national broadcaster, in 2014 and 2015. Taketsuru began working at the Yamazaki Distillery in 1923, but he had a fundamental difference in philosophy from Shinjiro Torii. While the Suntory founder wanted to produce a whiskey for the Japanese palate, his counterpart was determined to make authentic Scotch whiskey.
So, in 1934, Taketsuru decamped for Hokkaido, where the cold climate, rocky seashore, oak forests, natural reserves of grain, and peat bogs all reminded him of his wife's homeland. As I walk two blocks through a biting rain from the Yoichi train station to the distillery, I feel as if I'm at a crossroads where Japan and Scotland meet. The facility's exterior looks like a stone-walled Scottish castle—but with Eastern-style pitched red roofs.
Charring a barrels in the cooperage at the Yoichi Distillery
At Yoichi, I get to see some of the more industrial aspects of production. This is the last distillery in the world that heats its stills with coal, and in the stillhouse I watch as a safety-suited employee shovels coal into the furnace below one of
the six two-story-tall copper pots. “It's like a kettle on a direct fire, so it's very difficult to control the flame," Kaji says. “Our craftsmen have to look after the flame every seven or eight minutes from morning through evening. It's a tough job, but we stick to the coal fire because it makes a distinct flavor."
From here, we walk across the campus to the cooperage. In a space the size of a racquetball court, I watch as a cooper, Hiroaki Nishizawa, hammers the steel rings off a freshly charred cask. He sprays water into it, motions me close, and waves his hands over the top of the barrel, wafting a heavenly vanilla, banana-ester smell into my face. I'm woozy. Then he rolls another barrel onto a steel rack in front of an industrial torch. When he flips the switch, the barrel begins to slowly rotate, and when the torch turns on, a firestorm ensues, bursting into and out of and around the barrel in a hypnotic hail of sparks. After about five minutes, he flips the switch off. I ask Nishizawa, who has been a cooper for eight years (he shoveled coal prior to that), how he knows when to stop.
"When the torch turns on, a firestorm ensues, bursting into and out of and around the barrel in a hypnotic hail of sparks."
“There's no clear written manual," he replies. “I learned from my senior. Now we use a machine, but before that everything was done manually, so it was very difficult to do it right."
While the demonstration is spellbinding, I'm beginning to wonder when I can get a drink. As if in anticipation of that question, Kaji waves me toward the tasting bar, which is lined with tartan-patterned place mats. I want something I won't be able to get in the States, and the bartender brings three limited-edition single malts, each named after its flavor profile: Sherry & Sweet, Woody & Vanillic, and Peaty & Salty. The first is dark amber in color, and as I'm about to say that it reminds me of Macallan (which is also aged in sherry casks), bagpipe music comes on the stereo. The second has a strong bourbon character, thanks to American oak casks. The third is very peaty and salty (truth in advertising!), heavily influenced by the sea, surely the closest to what Taketsuru was going for. I posit that it's like three different musicians playing the same piece of music, and Kaji nods
A worker shovels coal into a fire to heat a still at the Yoichi Distillery
For my last sample, I try a limited-edition Nikka Coffey Grain, a higher-proof variation on the distillery's best-seller in the U.S. This one has an even stronger bourbon characteristic than the Woody & Vanillic, as it's made from corn. It's interesting, I say to Kaji, that one of the best-selling products from the Japanese distillery most closely associated with traditional Scotch-style whiskey isn't really a Scotch-style whiskey. I wonder, is it an advantage for Japanese distillers that they don't have as long a history as the Scots and the Kentuckians? That there's more freedom, less of a demand that they adhere to tradition?
“Yes, we have a lot of freedom to be more flexible and to experiment," she replies. “We don't need to stick to tradition. [But] we firmly believe that innovation starts from tradition."
Visiting Japan's most hallowed distilleries is a great way to learn about what makes the liquor here so good, but there's only one way to really get at the heart of a place's drinking culture: visit its bars. So, upon my return to Tokyo, I head for Shot Bar Zoetrope. Hidden on the third floor of an unassuming building on a quiet side street in the otherwise neon-blasted neighborhood of Shinjuku, this might be the single best place in the world to drink Japanese whiskey.
Atsushi Horigami pours a dram at Tokyo's Zoetrope Shot Bar
The bar is tiny—about the size of a New York City studio apartment, with a half-dozen or so stools at the bar, plus a couple of tables. When I walk in early in the evening, an old black-and-white Hollywood film is playing silently on the far wall, and there are only two people inside. One of them is Atsushi Horigami, who opened Zoetrope 12 years ago. He looks a bit like a middle-aged Pat Morita in a Hawaiian shirt, and he's standing in front of an astonishing wall of whiskeys that contains difficult-to-find bottles from all over Japan. Why, I ask him, did he fashion this tiny portal to heaven on earth?
“I like whiskey," he says. “Basically, I am a geek. Before I opened this bar, I visited so many other whiskey bars, but always the bartenders didn't know about Japanese whiskey."
Horigami estimates about 70 percent of his customers are foreigners, and right on cue three more Americans walk in. As he's seating them, I start chatting with the other guy at the bar, who's named Steel. He's in his mid-20s, with long hair and a blackout arm tattoo, and it turns out he's a bartender at Minneapolis's acclaimed Esker Grove restaurant. Much like me, he's come to do a drinking tour of Japan. So, what does he think of the whiskey?
“Hopefully, it'll be the next big thing in America," he says. “It's some of the best whiskey I've ever had, especially for cocktails. Once people try it, they're not too deterred by how expensive it is—they usually want to stay on it. People come in and ask about it all the time. They're like, 'Ah, Japanese whiskey,' and I'm like, 'Man, I only have Toki'"—an export-only Suntory whiskey made largely for highballs.
It's not a problem that's going away anytime soon. While Japanese companies are working on newer products, like Toki, Hibiki Japanese Harmony, and Nikka Whisky From the Barrel (which Nikka began exporting to the U.S. this spring), the aging process required for vintage whiskeys makes it impossible to ramp up supply in a timely fashion. For that exact reason, earlier this year Suntory discontinued the very bottle Murray is shilling for in Lost in Translation: Hibiki 17.
But, as I sit at the bar at Zoetrope, talking with my new friends and sipping whiskeys from Fuji Gotemba and Mars Shinshu—two smaller distilleries whose products are also (surprise!) exceedingly difficult to find abroad—I try not to focus on the privations that my fellow Japanese whiskey lovers and I will face in the years to come. Instead, I take heart in the good news: that a shared love of whiskey has helped connect me and these two bartenders from opposite ends of the planet. We don't need a translator. As Murray tells Scarlett Johansson: “The whiskey works."
Gone but not forgotten
Captain Dean McDavid, Standards Director at United's flight training center in Denver, wasn't sure what he'd find when, late last year, he began working his contacts to locate a Gold Star family – the family of a U.S. service member killed in action – that could use a helping hand.
McDavid leads the Denver chapter of United for Veterans, an employee association for military veterans at the airline, which was newly established in Colorado, and the membership was anxious to hit the ground running with a worthy objective in mind: to honor the fallen by embracing the living. They had no doubt they could do some good; they just needed some direction. Then, one afternoon, McDavid received the call he'd been waiting for.
Major General Michael Loh, Adjutant General of the Colorado National Guard and one of McDavid's friends from his days in the U.S. Air Force, relayed to him the story of the Sampers family, the widow and children of U.S. Navy Petty Officer First Class James Sampers, who was killed in Vietnam in 1969.
One of his sons, Jim Sampers, had recently been diagnosed with a pre-leukemia condition known as myelodysplasia, which required a stem cell transplant. His sister, Christina Ribbens, had been cleared as a donor, but there was one problem: she lived in Colorado and Jim is being treated in Calgary, Canada. With medical bills and other expenses piling up, the cost of airfare for Ribbens to fly back and forth for preliminary tests and the procedure added another layer of stress to an already difficult situation.
Hearing that, McDavid thought of a way to ease their burden. Working with Transplant Recipients International Organization (TRIO), one of United's non-profit partners, he and his group helped arrange travel for Ribbens and her mother, Patricia Sampers, using miles generously donated by United MileagePlus members.
"When Christina and I talked, I told her, 'First of all, we appreciate everything your dad did,'" says McDavid. "I let her know that we were here to support his family members just like he would have wanted."
Ribbens knew it would make her dad proud to know his brothers and sisters in arms are still looking out for him. "I imagine if he were here, he would be doing the same thing for others," she says, fighting back tears. "That's the kind of man he was."
Jim, like his sister, was touched, but he's not surprised by gestures like this anymore. From his siblings stepping up without hesitation to donate their stem cells (his brothers, Ron and Steve, were also tested, but neither was a match), to his sister giving him the gift of life, to the love and encouragement he's received since his diagnosis, he is regularly reminded of the goodness in this world. But this experience had the added benefit of reminding him of his father's goodness as well.
"Family was very important to Dad," Jim says, drawing from the images of his father that are etched into his memory. "He was a jokester and he loved to tease, but he was very loyal."
The military is itself a family, one in which loyalty stands above all else, even bravery. Loyalty to your country, loyalty to the men and women on either side of you, and loyalty to those who came before you and made the ultimate sacrifice. As they bow their heads in solemn remembrance on Memorial Day this month, Denver's United for Veterans members will reaffirm their loyalty with a commitment to keep fighting for those who fought to their last breath.
"There's nothing wrong with laying wreaths and planting flags next to gravestones," McDavid says. "But we can't forget the loved ones those veterans left behind. As much as anything, that's how we can show our gratitude."
To learn more about how United and TRIO assist transplant recipients, living donors and their families, visit donate.mileageplus.com
Expanding our commitment to powering more flights with biofuel
Today, we strengthened our emerging reputation as the world's most environmentally conscious airline by expanding our contract with Boston-based World Energy, agreeing to purchase up to 10 million gallons of cost-competitive, commercial-scale, sustainable aviation biofuel over the next two years. The biofuel, which we currently use to help sustainably power every flight departing out of our Los Angeles Airport hub (LAX), achieves more than a 60 percent reduction in greenhouse gas emissions on a lifecycle basis.
Our contract extension follows our original purchase agreement in 2013, helping us to make history in 2016 when we became the first airline in the world to use sustainable aviation biofuel on a continuous basis. We are still currently the only U.S. airline to use biofuel in our regular operations. World Energy's biofuel is made from agricultural waste and has received sustainability certification from the Roundtable on Sustainable Biomaterials.
Recently announced, World Energy will invest $350 million to fully convert its Paramount, California facility to renewable diesel and sustainable aviation jet fuel, bringing its total capacity to 300 million gallons of production annually at that location, one of the company's six low-carbon fuel manufacturing plants.
"Investing in sustainable aviation biofuel is one of the most effective measures a commercial airline can take to reduce its impact on the environment," said Scott Kirby, United's president. "As leaders in this space, United and World Energy are setting an example for the industry on how innovators can work together to bring our customers, colleagues and communities toward a more sustainable future."
"Great companies lead," said Gene Gebolys, World Energy's chief executive officer. "We are honored to extend our commitment to United to advance their efforts to drive change to a lower carbon future."
Our contract renewal with World Energy will further assist us in achieving our commitment to reduce our greenhouse gas emissions by 50 percent by 2050. Our pledge to reduce emissions by 50 percent relative to 2005 represents the equivalent of removing 4.5 million vehicles from the road, or the total number of cars in New York City and Los Angeles combined. Our biofuel supply agreements represent more than 50 percent of the commercial aviation industry's total agreements for sustainable aviation biofuel.
In addition to our purchase agreement with World Energy, we have invested in more than $30 million in California-based sustainable fuel developer Fulcrum BioEnergy. Our investment remains the single largest investment by any airline globally in sustainable fuels. And our agreement to purchase nearly 1 billion gallons from Fulcrum BioEnergy is also the largest offtake agreement for biofuel in the airline industry.
Our biofuel supply agreements represent more than 50 percent of the commercial aviation industry's total agreements for sustainable aviation biofuel.
Visit our United Eco-Skies® page to learn more about our ongoing commitment to the environment.
Love flies with us: Upcoming Pride month events
To help celebrate Pride Month, we're offering customers the opportunity to use their MileagePlus® award miles to bid on exclusive Pride packages. All proceeds will benefit our charity partner, The Trevor Project, a nonprofit that provides crisis intervention and suicide prevention services for LGBTQ youth.
Bid on one of our exclusive Pride packages including:
- Attend a Drag Queen Brunch in Chicago
- Pride getaway package + walk in the parade with United in Chicago, Los Angeles, Houston or San Francisco
- WorldPride New York City getaway package + walk in the parade with United
- VIP Family movie night in the park in NYC
- Attend a Drag Queen Brunch at Newark Airport
"As Pride Month approaches, we invite MileagePlus members to show their pride, embrace the LGBTQ+ community and join United in saying 'all routes lead to love'," said Luc Bondar, United's president of MileagePlus and vice president of Loyalty. "United is thrilled to offer these unique Pride experiences and help The Trevor Project in their mission to support LGBTQ youth."
Additionally, on June 28, in partnership with iHeartMedia's Z100, we will celebrate PRIDE LIVE's Stonewall Day, the 50th anniversary of Stonewall. The Stonewall Foundation will be inducting key community members including United into PRIDE LIVE's STONEWALL ambassador program at Stonewall Day.
"Supporting LGBTQ youth in crisis from every state across the country takes significant travel resources, and we're grateful to United Airlines for contributing to our mission in such a valuable way," said Muneer Panjwani, Head of Corporate Development for The Trevor Project. "Their commitment to our mission of ending suicide among LGBTQ youth makes them a valued partner throughout the year, helping us save young LGBTQ lives every day."
Be sure to look out for United throughout the month of June as we'll be participating in Pride events across the globe including Pride parades in Washington, D.C. on 6/8, LA on 6/9, Denver on 6/16, Houston on 6/22, San Jose (Costa Rica) on 6/23, Mexico City on 6/29, Bogota on 6/30, San Francisco on 6/30, Chicago on 6/30, World Pride in New York City on 6/30 and then on 7/6 in London and 10/19 in Honolulu.
We team up with Audubon International to save owls in San Francisco
Today, we strengthened our emerging reputation as the world's most environmentally conscious airline by announcing that we are expanding our successful Raptor Relocation Network to our premier West Coast hub, San Francisco International Airport. We are teaming up with Audubon International to trap raptors — primarily barn owls — residing near the airport and resettle these birds of prey at suitable golf course habitats where the species are more likely to thrive.
We initially partnered with Audubon International to launch the Raptor Relocation Network in 2017 at Newark Liberty International Airport, where it has successfully resettled more than 80 birds — including several American kestrels, a species of concern in New Jersey. We will now work in tandem with Audubon International and San Francisco airport officials to resettle the barn owls and other at-risk species at Bay Area golf courses certified within the Audubon Cooperative Sanctuary Program. As an official sponsor of the PGA Tour, we are uniquely positioned to help connect wildlife professionals at airports with the suitable golf course habitats identified by Audubon International for relocation purposes and to help inform the public on the importance of environmental sustainability.
Our expansion of the Raptor Relocation Network follows our recent announcement in San Francisco that we have committed to reducing our greenhouse gas emissions by 50% by 2050. Our pledge to reduce emissions by 50% relative to 2005 represents the equivalent of removing 4.5 million vehicles from the road, or the total number of cars in New York City and Los Angeles combined.
"Being environmentally conscious means more than just reducing our footprint; it means convening different groups to develop new and innovative ways to actively protect vulnerable species," said Janet Lamkin, United's president of California. "As we continue our commitment to protect raptors in the New York area, we are excited to expand our efforts to San Francisco and further underscore our industry-leading efforts to operate sustainably and responsibly."
"Audubon International is excited to be working with United Airlines' Eco-Skies program to expand the Raptor Relocation Network to the West Coast," said Christine Kane, Audubon International's chief executive officer. "Thousands of golf courses across the world have adopted environmentally sustainable property management practices that support wildlife habitat through our Audubon Cooperative Sanctuary Program. Bringing this all together to provide safe, high-quality habitat for raptors is a great success."
For more information on our commitment to environmental sustainability, visit united.com/ecoskies.
Escape to Cape Town: Waves, wines and lions at the "bottom of the world"
The reasons world travelers give when calling Cape Town their favorite African city are as abundant as the African Penguins (about 3,000) that waddle the beaches of Table Mountain National Park. Besides that park, which stretches from the city to the southwestern tip of Africa, these reasons include a wow-worthy waterfront, great restaurants and easy access to wonderful wineries.
Cape Town becomes more accessible beginning in December 2019, when United is due to become the first U.S. airline to offer nonstop flights to Cape Town, subject to government approval. The Boeing 787-9 Dreamliner flights will depart New York/Newark on Sundays, Wednesdays and Fridays, and return from Cape Town on Mondays, Thursdays and Saturdays. They will reduce travel time by at least four hours and allow one-stop service to Cape Town from more than 80 U.S. cities.
Every accommodation type can be found, from quiet B&Bs; to chic urban hotels. Central Cape Town and waterfront hotels are ideal if you want the convenience of being close to restaurants and shopping. Simon's Town district guesthouses bring you within waddling distance of penguins and False Bay beaches. Table Mountain views are relished at Gardens district hotels. Then there are coastal hideaways like Monkey Valley Resort, wedged between a milkwood forest and a beach, and The Twelve Apostles, a seaside hotel named for the mountains that tower above it.
Under the Table
Table Mountain National Park is as diverse as the flora and fauna that populate its 85 square miles. The piece of the park within city limits is a stunning swath of evergreens that soar up to the flat-topped, 3,500-foot namesake peak. The day hike or cable car ride to the summit is an exhilarating use of a few hours to shake off your jet lag. The two other main sections of the national park are Tokai Park, filled with birds and baboons, and Cape Peninsula, which extends along the Atlantic Ocean (including the Boulders Beach Penguin Colony) all the way to the Cape of Good Hope at the "bottom of the world."
On the waterfront
It's hard to beat simple pleasures like hiking up Table Mountain or Lion's Head, lazing on Cape Town's beaches or visiting the world-class Kirstenbosch National Botanical Garden. But, visitors should also spend time on Cape Town's Table Bay waterfront, home to a dizzying array of restaurants, shops, museums, galleries and attractions. Zeitz MOCAA houses the world's largest collection of contemporary African art in a 10-story former grain silo that was repurposed in 2017. Also on the waterfront are the Two Oceans Aquarium and ferries that whisk you to Robben Island, where the museum tells the inspiring story of Nelson Mandela's journey from prisoner to president.
Wining and dining
Constantia grape wineland countryside landscape background of hills with mountain backdrop in Cape Town South Africa
The Cape Winelands, among the world's leading wine regions, is within 40 miles of Cape Town, centered around the 17th-century towns of Stellenbosch and Paarl. Excellent restaurants are found at many Winelands wineries (as well as in Cape Town), but perhaps the best spot to wine and dine is even closer to the city — Groot Constantia, where wines have been produced since 1685. Visitors can enjoy tastings or food pairings of the award-winning wines; tour the Manor House, wine museum and history museum; and dine at one of two restaurants.
Lions, leopards and rhinos
Several game reserves within a three-hour drive of Cape Town allow visitors to see African wildlife in their native habitat. The 25,000-acre Inverdoorn and Aquila reserves each offer half-day safaris on which you may spot all of the "big five" — lions, leopards, rhinos, elephants and buffalo — as well as cheetahs, giraffes and wildebeests, from open-air vehicles. The Sanbona Reserve is even larger (but a bit farther out), while the Grootbros Reserve specializes in boating safaris that deliver sightings of southern right whales, great white sharks, bottlenose dolphins, African penguins and Cape fur seals.
When to go and how to get around
The first United nonstop flights and South Africa's summer both begin in December. Rain is rare from December to March, when high temperatures are typically in the high seventies, so Cape Town is a perfect warm-weather escape. Once you arrive, Uber, taxis, rental cars (driven on the left side), sightseeing buses and trains and are all convenient transportation options. And oh yeah, South Africans speak English.
If you go
You can purchase tickets now at united.com or on the United app for three weekly nonstop flights from New York/Newark to Cape Town beginning December 15, subject to government approval. Redeem MileagePlus® Rewards points to cover your hotel and car.
Chicago's 10 best outdoor bars and restaurants
Don't let its Windy City nickname fool you. During the spring and summer months, Chicago is the perfect destination to enjoy some outdoor fun. And there's no better way to do that than by catching a few rays on one of the city's rooftop bars or restaurant patios. As the weather brightens, here's a guide to Chicago's most exciting outdoor drinking and dining spots.
Located on the roof of the Hoxton hotel, Cabra is one of Chicago's newest rooftop bars and restaurants that is sure to be a busy summer hangout spot. This Peruvian restaurant is colorful and vibrant with a menu filled with reinvented and traditional Peruvian dishes. The open designed dining room is filled with plush seating, bright colors and plants hanging over the bar, giving the restaurant a lively yet relaxing atmosphere.
Offering an elevated view of the Chicago River, this stylish rooftop bar more than lives up to its name. Located on the third floor of the Renaissance Chicago Downtown Hotel, Raised combines a modern industrial aesthetic with all the comforts of a sophisticated hotel bar. The beverage menu includes a wide variety of local microbrews, plus seasonal cocktails served by the glass or decanter for larger groups.
Fun is on tap at Cerise, the playful rooftop bar on the 26th floor of Chicago's Virgin Hotel. Inspired by Japan's popular izakaya gastropubs, this hip lounge features a colorful cocktail menu filled with sparkling spritzers and fruity fizzes. Famed designer Paola Navone helped craft the whimsical decor, making Cerise one of the most Instagrammable bars in the city.
The J. Parker
It's difficult to decide what's most impressive about The J. Parker. From the signature mixed drinks inspired by the flavors of Mexico, Cuba and Spain, to the sharing menu created by award-winning chef Paul Vivant, every aspect of this rooftop bar is worth experiencing. Above all, the bird's eye view of Lake Michigan and Lincoln Park make it truly spectacular.
Located on the 13th floor of the historic Chicago Athletic Association building, Cindy's is one of the most popular spots in the city, and for very good reason. Sporting incredible views of Lake Michigan and Millennium Park, this gorgeous rooftop bar and restaurant welcomes patrons with a constantly evolving food and drink menu, including summery treats like boozy popsicles and amaretto ice cream pops.
Can't decide whether to try a rooftop beer garden or a street-level patio? Parlor has you covered either way. With two locations in Chicago, this comfortable pizza bar offers multiple outdoor dining options. On the menu, Parlor has some of the most creative pizzas you'll ever try, like Eggs Benedict (Canadian ham, three eggs, and lemon Hollandaise sauce) and Pork-Q Pie (cherry peppers, BBQ pork, pineapple and smoked mozzarella).
Combining traditional and modern Mexican food with killer margaritas that you can order by the pitcher, El Cid has been a mainstay of Chicago's Logan Square neighborhood for more than 15 years. Their outdoor front patio is great for people-watching, while their discrete back patio provides an intimate atmosphere that's perfect for a romantic dinner.
Open on three sides at the back of the restaurant, the private terrace at Gather is a relaxing alternative to the elegant inner dining room. Seating on the terrace is first come, first served, so you might run into an occasional wait. But rest assured, it's well worth it. To help distinguish the space, Executive Chef Ken Carter has crafted a separate menu designed to be shared outdoors.
Chicago carnivores, rejoice! You're in for a treat at this restaurant, bar and butcher shop in the city's Wicker Park neighborhood. The menu is loaded with steaks, chops, burgers and charcuterie, all of which are available to order on the upstairs patio. For a full night's entertainment, check out a live concert in Chop Shop's popular event space after your meal.
With its lush outdoor patio and upscale menu, The Dawson is a place you'll want to return to repeatedly. Tucked away in the River West neighborhood, it's an ideal spot for large groups of friends looking to unwind after a day of exploring the city. The patio includes a full outdoor bar and a fireplace for cooler nights.
If you go
Around the web
An insiders’ tour of Fishtown, Philadelphia
Story by Lauren Itzkowitz | Illustrations by Francesco Zorzi | Hemispheres, May 2019
Named for the shad fisheries that once lined the Delaware River, this working-class Irish, German, and Polish neighborhood has drawn creative types for years. New restaurants and lodging options may be raising Fishtown's profile, but it's still a tight-knit community—as evinced by these six locals, who showed us the area's hot spots.
Cheu Fishtown chef and co-owner Ben Puchowitz recommends…
“Suraya has great healthy lunch options that don't drag you down the rest of the day. It's a beautiful space, and the food is ambitious."
Suraya executive chef and co-owner Nick Kennedy recommends…
“Riverwards Produce is a go-to when my family is planning dinner. I love their produce and cheese—they have what I find myself needing."
Riverwards Produce owner Vincent Finazzo recommends…
“I send people to Vestige to experience a boutique that feels like it's from the desert in California. With jewelry, candles, and a curated body-care section, Vestige transports you to a better place."
Vestige owner Ashley Gleason recommends…
“I like La Colombe [the coffee brand's flagship café] for people-watching and spending a few hours staring into my laptop. They also have the best bread in the city."
La Colombe president and cofounder JP Iberti recommends…
“Wm. Mulherin's Sons is a great place to grab a drink, mostly because a drink always turns into dinner, and Mulherin's offers one of the best meals in Philly. Their hotel is always booked, much like the restaurant."
Wm. Mulherin's Sons co-owner Randall Cook recommends…
“Cheu is great when I'm in the mood for a midday treat. A counter seat at the bar lets you see all the action, the ramen is killer, and the draft beer is ice cold."
The 2019 Hemispheres hotel top 20
Story by Nicolas DeRenzo | Hemispheres May 2019
Our annual compendium of the best new hotels in the world takes us from from Rio to ryokan, Savannah to surf club. No matter where you're going, in these pages, you'll find a place where you'll want to stay.
Hotel Amparo San Miguel de Allende, Mexico
For Social Media Influencers
Just in time for its designation as the 2019 American Capital of Culture, San Miguel de Allende—which is practically an artists' colony unto itself—welcomed this five-room hideaway in the 300-year-old former mayor's residence. Thanks to co-owner Mariana Barran Goodall, who grew up in Monterrey, Mexico, and runs Houston-based Hibiscus Linens, every tiny detail here is ready for its close-up. It won't take long for you to fill up your Instagram grid with shots of gold room keys, hand-stitched napkins, custom bathroom tiles made by local artisans, and even the coasters.
WE LOVE the flower-filled courtyard, a great place to take a selfie or sit with an espresso from the on-site café, which sources Mexican beans from Buna roasters. From $250, hotelamparo.com
Eastwind Hotel & Bar Windham, New York
For Hip Hikers
For many vacationers, the Catskills conjure images of 1950s summer camp resorts and Dirty Dancing. The Eastwind provides a sleek, Scandinavian-style counterpoint to those Borscht Belt spots of old. Opened last June on the site of a 1920s bunkhouse about 150 miles north of New York City, the 19-room retreat is a perfect jumping-off point for hiking, fly-fishing, and snowshoeing excursions. If you're feeling creative, write a few jokes—these are the stomping grounds of Joan Rivers and Henny Youngman, after all—on a vintage typewriter in one of the writer's studio suites. Or take a load off under a Faribault Woolen Mills plaid throw in one of the spartan-chic A-frame Lushna cabins.
Six Senses Maxwell Singapore
The second of two Six Senses urban resorts to open in the Lion City last year doesn't immediately scream “eco-friendly." The posh 138-room property across from the Maxwell Food Centre occupies a 1929 Art Deco heritage building and exudes Old World opulence with fixtures such as brocade headboards, silk lampshades, and damask velvet chairs. However, befitting its home in Asia's greenest city, the hotel is also home to a series of sustainable touches: reusable glass water bottles, biodegradable cornstarch toothbrushes, locally sourced minibar items, and a restaurant that serves responsibly caught fish.
WE LOVE the traditional ice cream tricycle, from which guests can order free organic ice cream sandwiches (in flavors like durian, red bean, and sweet corn) on soft, colorful bread, kept cold by a solar-powered refrigerator. From $240, sixsenses.com
The Middle House Shanghai
Set just off Shanghai's main shopping street, West Nanjing Road, the newest member of Swire Hotels' House Collective is a polished den of understated glamour, courtesy of Milan-based interior designer Piero Lissoni. The entryway is as heart-stoppingly dramatic as any couture runway show: A 3,760-piece Venetian glass chandelier hangs surrounded by emerald-green, bamboo-patterned tiles. The 111-room hotel, which opened last spring, boasts a nearly 700-work art collection—over half of which is Chinese—loosely inspired by the curatorial theme “I Dream of China."
WE LOVE Caroline Cheng's lobby installation, Prosperity, a black robe covered with 12,000 tiny butterfly figurines crafted in China's porcelain-making capital, Jingdezhen. From $268, themiddlehousehotel.com
Palihotel Seattle Seattle
For Stylish Seafarers
Guests arriving at the check-in desk at the first Palisociety hotel outside of Los Angeles are greeted by a portrait of a raincoat-clad, pipe-smoking sailor—a perfect introduction to the subtly nautical vibe that permeates Seattle's newest hotel, which opened in November one block from the bustling Pike Place Market. The prime location means the seafood (sweet-and-spicy salmon jerky, littleneck clams, local oysters) at the on-site restaurant, The Hart and the Hunter, is always as fresh and invigorating as the Puget Sound views from the landmark 1895 building's upper floors.
WE LOVE The Hart and the Hunter's briny Elliott Bay Gibson, which includes oyster-shell-infused gin, Maldon sea salt, bay leaf olive oil, and a pickled onion. From $175, palisociety.com
Perry Lane Hotel Savannah, Georgia
For Aspiring Southern Belles
Few American cities are better preserved than Savannah, with its centuries-old squares and statues and hanging Spanish moss. Last June, the city's Historic District got a rare new addition, the 167-room Perry Lane Hotel. The Luxury Collection property pays such deep homage to the Hostess City of the South that— aside from a loaner jazz guitar from local luthier Benedetto and an art collection that includes works by 81 artists with ties to the Savannah College of Art and Design—it invented a fictional grande dame named Adelaide Harcourt to help define its aesthetic. (Look for her portrait above the lobby fireplace.)
WE LOVE the polka-dotted Gargoyle Artillery statues at the rooftop bar, Peregrin; you'll keep turning away from the views of the Historic District to consider their Gothic-psychedelic visages. From $187, perrylanehotel.com
Hôtel de Berri Paris
For Art Connoisseurs
The City of Light isn't short on artful luxury accommodations, but how many Parisian palaces look like they were born in a Rodin fever dream? The lobby at this Luxury Collection property, which opened last May just steps from the Champs-Élysées, is scattered with sculpted figures and busts, many of them reproductions from the Louvre's molding workshop. Designer Philippe Renaud gave each of the 40 rooms and 35 suites a unique color scheme and art theme; one might have red-and-yellow-striped walls hung with simple figurative line drawings, while another's matte olive-green walls boast Cubist paintings. No matter the decor, reserve a room with a view of the lush garden.
WE LOVE the Bemelmans Bar–meets–Ralph Steadman mural of Parisian street scenes that wraps around the Michelin-recommended Italian restaurant Le Schiap (named for couturier Elsa Schiaparelli, who once lived at this address). From $445, marriott.com
The Ramble Hotel Denver
Most travelers are happy if their hotel has one great bar; at this new 50-room boutique property, there are four, all of them run by the team behind New York's award-winning cocktail den Death & Co. By night, the grand lobby's sunny café transforms into a swanky lounge with velvet curtains and spangly chandeliers. Hidden upstairs is Suite 6A, an intimate 21-seat bar. A ballroom/venue/theater, Vauxhall, is aimed directly at the surrounding River North Art District's culturati. Finally, outside, under the glow of artist Scott Young's neon Wish You Were Her(e) sign, The Garden serves up patio classics such as Aperol spritzes and mojitos.
WE LOVE that the bartenders are so willing to chat about their favorite unsung ingredients, like a French fortified wine called Pineau des Charentes that's featured in the Black Poodle alongside Irish whiskey, amaro, aloe, and sparkling mineral water. From $209, theramblehotel.com
Skylark Negril Beach Resort Negril, Jamaica
For Boho Beach Bums
In Jamaican slang, to skylark is to goof off, mess around, or make mischief. Ironically, that's an activity that the designers at the impeccable Skylark Negril Beach Resort seem not to have pursued. The sister property to the nearby Rockhouse Hotel opened in June on Seven Mile Beach and pairs modernist touches—geometric breeze-block, whitewashed concrete—with pops of color from retro travel posters and throw pillows emblazoned with a print of the island's favorite fruit, bright-red ackee.
WE LOVE the outpost of NYC restaurant Miss Lily's, which serves up Caribbean rums and jerk favorites smoked over pimento wood to a soundtrack of reggae and dancehall hits. From $95, skylarknegril.com
The Hoxton, Williamsburg Brooklyn
For Digital Nomads
The London-based Hoxton chain brought its trademark combination of high design and low rates to the States last fall, with the debut of this 175-room outpost—a perfect spot for freelancers and creative types who aren't chained to a cubicle (i.e., Brooklynites). You and your laptop will feel at home in your cheerily appointed room, which features a smart wall-mounted desk and a retro Roberts Radio. If you're more productive surrounded by others, head down to the beehive-busy sunken lobby, which is done up in eclectic, sherbet-hued furniture.
WE LOVE procrastinating by perusing the Best of Brooklyn line of locally made products—such as Pintrill pizza slice pins, Brins strawberry vanilla jam, and Sesame Letterpress notecards—for sale in the lobby. From $159, thehoxton.com
Woodlark Hotel Portland, Oregon
For Plant Lovers
It's fitting that the latest hip lodging in a town known as the Rose City would be aimed at green thumbs. Opened in December in side-by-side landmark buildings downtown, the 150-room Woodlark Hotel is decorated with moody black-and-white botanical photos by Imogen Cunningham, while the conservatory-like foyer teems with a greenhouse's worth of potted trees. In this pattern-obsessed city—remember the famous PDX airport carpet?—the guest rooms' custom wallpaper, featuring the sort of native Pacific Northwest flora you'd find in nearby Forest Park, is sure to become iconic.
WE LOVE the artfully composed bouquets for sale at the lobby outpost of Colibri, an elegant flower shop co-owned by James Beard Award–winning chef Naomi Pomeroy. From $125, woodlarkhotel.com
Janeiro Rio de Janeiro
For Sun Seekers
This 53-room hotel in beachside Leblon was opened last fall by fashion designer and Osklen founder Oskar Metsavaht, but its stark, sun-bleached, minimalist aesthetic owes a great deal to another Brazilian Oscar: architect Oscar Niemeyer, the Rio-born genius best known for New York City's UN headquarters and Brasília's space-age government buildings. In a city beloved for the ostentatious vibrancy of Carnaval, the Janeiro's sandy earth tones, blond freijo wood, travertine limestone, and sculptural rattan pieces offer an oasis of calm.
WE LOVE the 18th-floor infinity pool, which overlooks the white cliffs of the Cagarras Islands and the Morro Dois Irmãos (Two Brothers Hill). From $288, janeirohotel.rio
United Places Botanic Gardens Melbourne, Australia
Many new hotels tout their live-like-a-local bona fides, but few feel as much like a posh apartment block as this 12-suite bolthole, which opened last June in Melbourne's gallery-filled South Yarra neighborhood. If location is everything, you can't do much better than a property overlooking the Royal Botanic Gardens Victoria, while suites include all the trappings of a dream flat: rain showers with Le Labo products, oak parquet floors, sleek furnishings from Patricia Urquiola and Grant Featherston, and a bar cart stocked with Tasmania's award-winning Sullivans Cove whiskey. Best of all, each suite comes with personalized concierge service.
WE LOVE the in-room breakfasts from the team downstairs at Matilda 159, an open-fire restaurant serving such creative dishes as sea bream tartare and spanner crab with prawn butter. From $461, unitedplaces.com.au
Shinola Hotel Detroit
For American Artisans
A lot is riding on the shoulders of Shinola, the Detroit-based watchmaker that has become synonymous with the Rust Belt's renaissance. In January, the company got into the hotel game with a 129-room space that sprawls across three new buildings and two downtown landmarks—the former Singer Sewing Machine shop and the T.B. Rayl Co. hardware store. Throughout the property, you'll find products made exclusively for the hotel, such as scented candles with notes of cherry blossom, leather, and smoke, and Shinola-branded cola in the Michigan-centric minibar.
WE LOVE the in-room Runwell desk clocks, scaled-up versions of the first watch the company ever produced. From $255, shinolahotel.com
Belmond Cadogan Hotel London
You'll be inspired to put pen to paper at this reimagined Chelsea property, which opened in February after a flawless $48 million renovation of the 1887 Cadogan Hotel. Oscar Wilde's former pied-à-terre is now part of the Royal Suite, in-room libraries are curated by family-owned John Sandoe Books, and an installation of 600 bronze-cast hardbacks encases the lobby elevator bank. Guests of the 54 rooms and suites are granted a key to Cadogan Place Gardens across the street, where they can sit under a mulberry tree with a notebook and sketch their own picture of Dorian Gray. Need inspiration? One taste of the decadent chicken butter at chef Adam Handling's eponymous restaurant will do the trick.
WE LOVE that reading in the bath is encouraged: The deep Victoria + Albert soaking tubs feature a bamboo bathtub tray complete with a book stand—and a holder for your Champagne flute. From $620, belmond.com
Eaton DC Washington, D.C.
For Social Activists
K Street may be synonymous with D.C. lobbyists, but, as of last September, it's also home to a new hub for budding activists. Katherine Lo—the daughter of the Langham hotel group's chairman—designed her 209-room Eaton DC to inspire the next RBG or AOC at every turn. Tune in to the house radio station, grab a book from the Radical Library (which features works by Roxane Gay and Langston Hughes), or brainstorm with fellow progressives over turmeric lattes at the Kintsugi café. You can even call down to the front desk for a nightstand copy of the UN Universal Declaration of Human Rights.
WE LOVE Erik Thor Sandberg's Wonderland-themed lobby mural, Allegory, which replaces Alice with civil rights icon Ruby Bridges, the first black child to desegregate an all-white elementary school. From $199, eatonworkshop.com
Noah Surf House Santa Cruz, Portugal
You'll want to learn the Portuguese word for “to chill" (relaxar) before you set foot in this surf-bum paradise, which opened on the Silver Coast, 50 minutes from Lisbon, last July. Its 21 rooms are divided between a central surfhouse that features hostel-style bunk accommodations and 13 boxy bungalows that dot the hilly dunes. There's an inescapably '70s SoCal vibe here, from the beanbag chairs and rope swings to a skate park and an organic garden filled with a small brood of hens.
WE LOVE the upcycled decor, which incorporates traffic signs, old boats, octopus traps, and fishing nets. From $182, noahsurfhouseportugal.com
KAI Sengokuhara Kanagawa, Japan
For Zen Seekers
It's impossible not to relax at Japan's newest onsen (hot spring) resort, which opened last July in Fuji-Hakone-Izu National Park, two hours by train from Tokyo. The art-themed ryokan invites you to slip into a yukata (cotton robe) and then do absolutely nothing—except soak in the milky, mineral-rich water piped from the Owakudani volcanic valley into a communal bathhouse and private guest room soaking tubs. Equally invigorating are 24-year-old chef Akari Sash's inspired kaiseki dinners; with dishes like abalone grilled over nearly 400-degree stones, she'll have you forgetting all about Western-style spa meals.
WE LOVE the tenugui (cotton towel) decorating workshop, which feels like a sophisticated answer to the adult coloring book trend. From $332 per person, including breakfasts and dinners, kai-ryokan.jp
The Carpenter Hotel Austin, Texas
You'll wish you could sign up for a meal plan at this millennially minded hotel, just steps from Zilker Park. Food-world power couple Christina Skogly Knowlton and Andrew Knowlton (the host of Netflix's The Final Table) are behind the offerings at Hot L Coffee and Carpenters Hall, a restaurant located in, yes, a former union hall. Start with huckleberry butter–topped waffles, snack poolside on the best chocolate chip cookies ever, then sip a pear brandy–based Kind Eyes cocktail before a dinner of big-as-your-head chicken schnitzel. The 93 rooms are just as delectable, with custom-designed striped cotton blankets, blue-and-terracotta-tiled bathrooms, and thoughtful, vintage-inspired over-bed lights.
WE LOVE that each room has a terrace, outfitted simply with two folding chairs—the perfect place to sip a surprisingly inexpensive minibar Lone Star at the end of the evening.From $175, carpenterhotel.com
7Pines Resort Ibiza Ibiza, Spain
For Swanky Swimmers
Forget Ibiza's party-hearty reputation: At 7Pines, on the Mediterranean island's quieter west coast, relaxation is key. Guests at the 186-suite property from The Leading Hotels of the World don't need to pack much more than a bathing suit (and a dinner-appropriate outfit or two) because they'll want to spend all day snapping mermaid-inspired Instagram shots along the infinity pool's glass wall. Need a change of scenery? A five-minute walk down a stone staircase leads to secluded Cala Codolar beach, where all the sunbathers look like they stepped out of an Antonioni film. Finish the day with a massage at the Pure Seven Spa, which, of course, has its own pool.
WE LOVE that no matter where you dine—on modern Asian cuisine at The View, prawn tartare at the Cone Club, or piña coladas at the Pershing Yacht Terrace—the Balearic Sea is always in sight. From $448, 7pines.com
Photo Credits: Marcus Jolly (Hotel Amparos); Jordan Layon (Eastwind Hotel); © E Leong (The Middle House);Eric Laignet/Paris Images (Hotel de Berri); Adam Szafranski (The Ramble Hotel) Nicole Franzen (Shinola Hotel); Courtesy of Belmond Cadogen Hotel (Belmond Cadogen Hotel); Adrian Gaut (Eaton DC); Noah Surf House Portugal (Noah Surf House); Akifumi Yamabe (KAI Sengokuhara); Alex Lau (Carpenter Hotel); Tomas Alonso Salvador (7Pines)
The feedback from customers and employees was clear: we needed to improve our boarding process. As part of our ongoing efforts to put customers at the center of everything we do, we identified boarding as an opportunity to improve the airport experience. We tested a variety of different boarding processes on thousands of flights across multiple airports. Best practices emerged from each test, and combined, they now form what we are calling "Better Boarding".
Better Boarding consists of three key improvements
Less time in line:
By reducing the number of boarding lanes, there is more space for customers to enjoy the gate areas, many of which have been completely remodeled with more comfortable seating and in some airports, the ability to have food and drinks from within the airport delivered directly to the gate area. Over the years, we have invested millions of dollars in our terminals, and now with less time spent standing in line, customers will have more time to dine, shop, relax, work or enjoy a United Club℠.
Simplified gate layout
Say goodbye to the five long lines we see today
Group 1 will board through the blue lane.
Group 2 will board through the green lane, followed by groups 3, 4, and 5.
Late arriving customers in Group 1 and 2 will use the blue lane.
Customers in groups 3, 4, and 5 always use the green lane.
We are providing customers with more information throughout the boarding process so that they feel more at ease, and more equipped with the latest information about their flight. Customers with the United app can receive a push notification once their flight starts boarding. Customers will only receive the notification if they've opted in for push notifications and have a mobile boarding pass in the app's wallet.
Be in the know about boarding
Customers will receive boarding notifications through the United app (if they've opted in for notifications).
Improved gate area digital signage to guide customers through boarding.
Balanced groups and better recognition:
United MileagePlus® Premier 1K® customers will now pre-board and United MileagePlus Premier Gold customers will be boarding in Group 1. For more information on our boarding groups, visit: https://www.united.com/web/en-us/content/travel/airport/boarding-process.aspx
Improved premier customer recognition
We're happy to make them happy
Improved premier recognition and better positioning of customers to create balanced boarding groups.
The new Better Boarding process is just one of the steps we are taking to improve the customer experience. We will continue to collect feedback from customers on ways we can further improve boarding and you may receive a post-travel survey to tell us more about your experience
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Neighbors, coworkers, parents, protectors, heroes. All of these labels and more encompass the men and women whose devotion to our country serves as the truest embodiment of the American spirit. We're talking about Veterans. Join host Phil Torres as he heads to our nation's capital to learn more about these heroes and to explore just how many United employees are veterans on this Big Metal Bird.
From players and personnel to thousands of pounds of equipment, it takes not only a game plan, but a team to get the San Francisco 49ers to their next game and back all within 24 hours. This process is a little thing in the airline business we call chartering. Learn more about how our Charter team gets professional sports teams to their away games and back on the newest episode of Big Metal Bird.