No translation necessary
The white and yellow dots spread out farther than the eye can see, seemingly even beyond imagination. These lights, millions of them comprising Tokyo at night, helped make the Park Hyatt's New York Bar famous. After all, the bar and its view, 52 stories up, were an instrumental part of Sofia Coppola's 2003 paean to love and jet lag, Lost in Translation.
That movie turned this bar into a mecca for film fans, and in a way it provided the reason for my maiden voyage to the Land of the Rising Sun, as well. Only I'm not here as a cinephile. I've crossed 13 time zones to drink Japanese whiskey—a phenomenon I was awoken to by Bill Murray's Oscar-nominated performance. You know the one: “For relaxing times, make it Suntory time."
"My love for brown spirits and my lifelong fascination with Japan were inevitable bedfellows."
When I first saw Lost in Translation, 15 years ago, my reaction to that line was probably exactly what Coppola intended: Japanese whiskey? Bill's really selling out… As a recent college graduate whose budget couldn't handle much beyond the occasional bottle of Maker's Mark, I had no idea how wrong I was. In fact, Suntory, the maker of the now famed Yamazaki, Hakushu, and Hibiki whiskeys, was just launching itself into the global consciousness. In 2003, the Yamazaki 12-year won a gold medal at the International Spirits Challenge, and from 2010 on, Suntory whiskeys raked in golds, with the company winning Distiller of the Year four times. In 2014, Whisky Bible author Jim Murray called the 2013 Yamazaki Single Malt Sherry Cask the best whiskey in the world. Bottles from Suntory and its main competitor, Nikka, became nigh unavailable in the U.S. (The cheapest bottle of that 2013 Yamazaki Sherry Cask I can find online is $3,500.)
A vintage Nikka Whiskey logo
During the years that Japan's distillers were rising like the sun over the Pacific, I was busy fostering a determinedly American predilection for bourbon. While I systematically worked through the ever-shifting catalog at my excellent neighborhood bar—The Page in San Francisco—Pappy Van Winkle was going from a $15 pour I'd order when I was feeling mildly indulgent to a symbol of the cruelty of supply and demand. I visited Kentucky on several occasions, tasting my way down the Bourbon Trail, from Clermont (the home of Jim Beam, which Suntory bought in 2014) to Loretto (my beloved red wax–topped Maker's) to Lawrenceburg (Four Roses, William Faulkner's favorite, which another Japanese company, Kirin, bought in 2001) to Frankfort (Buffalo Trace, where Pappy is made, along with another of my regulars, Eagle Rare). And when I crossed the pond to Ireland, my two must-visits were James Joyce's house (as a thank-you for “The Dead") and the Jameson distillery (as a thank-you for the many, many shots I've taken after Giants playoff victories).
My love for brown spirits and my lifelong fascination with Japan—which I owe to my Kurosawa-worshipping father—were inevitable bedfellows. So, finally, this spring, I decided to make my way across hemispheres to learn exactly what makes Japanese whiskey so good—and to drink as much of it as possible.
A jazz band at the New York Bar in Tokyo
Naturally, I've started at the New York Bar. I'm seated at a long communal table, listening to a jazz singer do the Eagles' “Desperado" (it was Simon & Garfunkel's “Scarborough Fair" in Lost in Translation) as the manager, Moritz Kam, sets four single malts in front of me: a Yamazaki and a Hakushu from Suntory, a Yoichi and a Miyagikyo from Nikka. “What is notable about Japanese craftsmanship is the aim for perfection," he tells me, before offering a lament I'll hear often this week: “Even in Japan, you are not able to find some of the vintage whiskeys."
My first glass contains one of the most coveted whiskeys in the world: the Yamazaki 18. It's smooth, oaky, a little sweet, with a profile somewhat reminiscent of a Macallan. The Yoichi and Miyagikyo are peatier, smokier, while the Hakushu pushes those characteristics even further, leaving a lush layer of oil on my tongue. While each stands out from the others in subtle ways, I can't help but think they're siblings who started in the same home but took different paths to success.
Scotland is, of course, where all of the world's whiskeys can trace their roots. But the fathers of Japanese whiskey, Shinjiro Torii and Masataka Taketsuru, hewed closer to the original than anyone else (even spelling the word à la the Scots, without the “e"). The story begins in 1899, when Torii opened an imported-wine shop in Osaka. A few years later, he produced a popular sweet port wine and funneled the profits into building a distillery just outside Kyoto.
High-quality water feeds a pond at the Yamazaki Distillery
I learn all this from plaques inside that very distillery. I've taken the Shinkansen bullet train two and a half hours from Tokyo to the ancient imperial capital to visit Yamazaki, the birthplace of Japanese whiskey. At the entryway, I'm greeted by a tour guide, who explains that Torii built the distillery here in 1923 to take advantage of the local water and climate. “Yamazaki water has been famous for its pristine quality since ancient history," she says, “and the damp and misty and humid environment is very suitable for aging whiskey in casks."
We continue inside, past the mash tuns and fermentation tanks, where malt, much of it imported from Scotland, is turned into the spirit's base, wort. We follow the pipeline of fermented liquid to a long hall where two rows of copper pot stills of varying shapes and sizes (each of which imparts a different flavor) distill the wort down to new-made whiskey—what we in the States call moonshine. As we walk, my guide breaks down Suntory's history. “Shinjiro's dream was to make a whiskey that would suit the taste of the Japanese," she says, “because when he started the business, he imitated Scotch whiskey, and Japanese were like, Oh, this is too peaty—we don't like this."
Copper pot stills at the Yamazaki Distillery
That first whiskey, 1929's Suntory Shirofuda (“white label"), may not have been a world-beater, but in 1937 the company put out a second one, Kakubin, which sold well throughout Japan. In the 1960s, highball bars began popping up, specializing in what has become Japan's signature cocktail—a diluted, highly carbonated whiskey soda. Highballs continued to grow in popularity into the 1980s, and in 1984 Keizo Saji, Torii's son and successor as Suntory president, put out the first Yamazaki single malt. The high-end Hibiki blended whiskeys (which contain both malt and corn liquor) followed in 1989. In 1994 came the Hakushu single malts, which are made at a gorgeous distillery in the Japanese Alps and are now nearly as prized as Yamazakis.
Our next stop on the tour is the aging warehouse. Yamazaki uses several types of cask: American white oak, Spanish sherry casks, French wine casks, and mizunara, an oak that grows on the northern island of Hokkaido. Whiskeys are aged in the different casks for years—sometimes as much as three decades—and then the blenders combine them. A common misconception is that single-malt whiskey comes from single casks; actually, expressions from various casks are blended to make a more complex final product.
At the end of the tour, I meet Shinji Fukuyo, Suntory's chief blender and the creator of the gold medal–winning Hibiki Japanese Harmony. Fukuyo got into the business while in college because one of his professors noted that he “seemed to like whiskey"; he worked at Hakushu and then at Morrison Bowmore in Scotland before coming to Yamazaki. As we stand next to a floor-to-ceiling window, looking out on a hillside bamboo grove, the bespectacled 57-year-old takes me through the tasting process for his brainchild.
Suntory Chief blender Shinji Fukuyo
He lines up 10 slim bottles ranging in color from pale flax to deep amber. Two are grain whiskeys, two are Hakushu malts, six are Yamazaki malts. (Two of the latter are aged in sherry casks.) He offers notes as we sip and spit in the same fashion as Suntory's blenders. The sherry cask whiskeys taste “like dried fruits." The grain whiskeys are “similar to bourbon—calm, sweet, easy to drink." A heavily peated Yamazaki is medicinal, “like you were in a hospital." A mizunara-aged Yamazaki has a “very elegant, spicy top note, an important aftertaste for Japanese Harmony." Finally, a whiskey aged in French oak wine casks is “the best sweet—mild, like a strawberry." I'm jealous when I discover that Suntory's blenders taste 200 to 300 whiskeys a day in search of the ideal combination of these flavors. The proportions are always changing, because each vintage—indeed, each cask—can taste different from the last.
As the country's whiskey has grown more popular overseas, Fukuyo says Japanese people have increasingly come to treasure it. “We have drunk whiskey for a long time, but now we've got a lot of awards, and foreigners can come to Yamazaki, so Japanese people ourselves are starting to get proud of Japanese whiskey.
The Yamazaki Whiskey Museum
After profusely thanking Fukuyo, I head downstairs to the Yamazaki Whisky Museum, where hundreds of bottles from across the whiskey color spectrum are lined up on backlit shelves. There's also a tasting counter, where I order a Yamazaki 18, a Hibiki 21, and a special Yamazaki aged in a type of cask called a puncheon. As I bring them over to an empty barrel-top table, an elderly Japanese man in a rather Scottish getup—argyle sweater vest and newsboy hat—comes over. He speaks a bit of English, and he tells me his name is Genji and he used to work as a tour guide here. (He's retired but still carries his old business card.) “I come here every day," he tells me, to have a drink and chat with tourists. He points out his favorite whiskey on the menu, the puncheon cask, and when I motion toward that very dram in my flight, he smiles broadly. I have one of the bartenders snap a photo of us, and I promise Genji I'll come back to Yamazaki soon.
I've flown halfway around the world to drink Japanese whiskey, and now I'm going a little farther. After a night perusing the eight-page whiskey menu at Bar Cordon Noir—a smoky, jazzy place just around the corner from Kyoto's bar-lined Pontocho Alley—I find myself touching down in Sapporo, Hokkaido's largest city. Here, I meet Emiko Kaji, who's giving me a tour of the Yoichi Distillery, the original home of Japan's other major whiskey maker, Nikka.
The Yoichi Distillery
It's the last week of April, and while Kyoto was warm and humid, here the skies are gray, with daytime temperatures dipping into the 40s. (While cherry blossom season has come and gone in Kyoto and Tokyo, the sakura have yet to bloom in Sapporo.) That's not to say it isn't beautiful; the train ride from Sapporo to Yoichi—broken up by a phenomenal sushi lunch at Masazushi in the small city of Otaru—skirts the rocky coast of the Sea of Japan, with snow-blanketed mountains rising all around.
There's a reason Masataka Taketsuru chose to open his distillery here. The Nikka founder, who was born into a Hiroshima sake-brewing family, had moved to Scotland in 1918 to study chemistry (i.e., distilling). There, he met a Scottish woman, Rita Cowan, who he married and brought back to Japan—an international romance that was the basis for Massan, a hit TV series that aired on NHK, Japan's national broadcaster, in 2014 and 2015. Taketsuru began working at the Yamazaki Distillery in 1923, but he had a fundamental difference in philosophy from Shinjiro Torii. While the Suntory founder wanted to produce a whiskey for the Japanese palate, his counterpart was determined to make authentic Scotch whiskey.
So, in 1934, Taketsuru decamped for Hokkaido, where the cold climate, rocky seashore, oak forests, natural reserves of grain, and peat bogs all reminded him of his wife's homeland. As I walk two blocks through a biting rain from the Yoichi train station to the distillery, I feel as if I'm at a crossroads where Japan and Scotland meet. The facility's exterior looks like a stone-walled Scottish castle—but with Eastern-style pitched red roofs.
Charring a barrels in the cooperage at the Yoichi Distillery
At Yoichi, I get to see some of the more industrial aspects of production. This is the last distillery in the world that heats its stills with coal, and in the stillhouse I watch as a safety-suited employee shovels coal into the furnace below one of
the six two-story-tall copper pots. “It's like a kettle on a direct fire, so it's very difficult to control the flame," Kaji says. “Our craftsmen have to look after the flame every seven or eight minutes from morning through evening. It's a tough job, but we stick to the coal fire because it makes a distinct flavor."
From here, we walk across the campus to the cooperage. In a space the size of a racquetball court, I watch as a cooper, Hiroaki Nishizawa, hammers the steel rings off a freshly charred cask. He sprays water into it, motions me close, and waves his hands over the top of the barrel, wafting a heavenly vanilla, banana-ester smell into my face. I'm woozy. Then he rolls another barrel onto a steel rack in front of an industrial torch. When he flips the switch, the barrel begins to slowly rotate, and when the torch turns on, a firestorm ensues, bursting into and out of and around the barrel in a hypnotic hail of sparks. After about five minutes, he flips the switch off. I ask Nishizawa, who has been a cooper for eight years (he shoveled coal prior to that), how he knows when to stop.
"When the torch turns on, a firestorm ensues, bursting into and out of and around the barrel in a hypnotic hail of sparks."
“There's no clear written manual," he replies. “I learned from my senior. Now we use a machine, but before that everything was done manually, so it was very difficult to do it right."
While the demonstration is spellbinding, I'm beginning to wonder when I can get a drink. As if in anticipation of that question, Kaji waves me toward the tasting bar, which is lined with tartan-patterned place mats. I want something I won't be able to get in the States, and the bartender brings three limited-edition single malts, each named after its flavor profile: Sherry & Sweet, Woody & Vanillic, and Peaty & Salty. The first is dark amber in color, and as I'm about to say that it reminds me of Macallan (which is also aged in sherry casks), bagpipe music comes on the stereo. The second has a strong bourbon character, thanks to American oak casks. The third is very peaty and salty (truth in advertising!), heavily influenced by the sea, surely the closest to what Taketsuru was going for. I posit that it's like three different musicians playing the same piece of music, and Kaji nods
A worker shovels coal into a fire to heat a still at the Yoichi Distillery
For my last sample, I try a limited-edition Nikka Coffey Grain, a higher-proof variation on the distillery's best-seller in the U.S. This one has an even stronger bourbon characteristic than the Woody & Vanillic, as it's made from corn. It's interesting, I say to Kaji, that one of the best-selling products from the Japanese distillery most closely associated with traditional Scotch-style whiskey isn't really a Scotch-style whiskey. I wonder, is it an advantage for Japanese distillers that they don't have as long a history as the Scots and the Kentuckians? That there's more freedom, less of a demand that they adhere to tradition?
“Yes, we have a lot of freedom to be more flexible and to experiment," she replies. “We don't need to stick to tradition. [But] we firmly believe that innovation starts from tradition."
Visiting Japan's most hallowed distilleries is a great way to learn about what makes the liquor here so good, but there's only one way to really get at the heart of a place's drinking culture: visit its bars. So, upon my return to Tokyo, I head for Shot Bar Zoetrope. Hidden on the third floor of an unassuming building on a quiet side street in the otherwise neon-blasted neighborhood of Shinjuku, this might be the single best place in the world to drink Japanese whiskey.
Atsushi Horigami pours a dram at Tokyo's Zoetrope Shot Bar
The bar is tiny—about the size of a New York City studio apartment, with a half-dozen or so stools at the bar, plus a couple of tables. When I walk in early in the evening, an old black-and-white Hollywood film is playing silently on the far wall, and there are only two people inside. One of them is Atsushi Horigami, who opened Zoetrope 12 years ago. He looks a bit like a middle-aged Pat Morita in a Hawaiian shirt, and he's standing in front of an astonishing wall of whiskeys that contains difficult-to-find bottles from all over Japan. Why, I ask him, did he fashion this tiny portal to heaven on earth?
“I like whiskey," he says. “Basically, I am a geek. Before I opened this bar, I visited so many other whiskey bars, but always the bartenders didn't know about Japanese whiskey."
Horigami estimates about 70 percent of his customers are foreigners, and right on cue three more Americans walk in. As he's seating them, I start chatting with the other guy at the bar, who's named Steel. He's in his mid-20s, with long hair and a blackout arm tattoo, and it turns out he's a bartender at Minneapolis's acclaimed Esker Grove restaurant. Much like me, he's come to do a drinking tour of Japan. So, what does he think of the whiskey?
“Hopefully, it'll be the next big thing in America," he says. “It's some of the best whiskey I've ever had, especially for cocktails. Once people try it, they're not too deterred by how expensive it is—they usually want to stay on it. People come in and ask about it all the time. They're like, 'Ah, Japanese whiskey,' and I'm like, 'Man, I only have Toki'"—an export-only Suntory whiskey made largely for highballs.
It's not a problem that's going away anytime soon. While Japanese companies are working on newer products, like Toki, Hibiki Japanese Harmony, and Nikka Whisky From the Barrel (which Nikka began exporting to the U.S. this spring), the aging process required for vintage whiskeys makes it impossible to ramp up supply in a timely fashion. For that exact reason, earlier this year Suntory discontinued the very bottle Murray is shilling for in Lost in Translation: Hibiki 17.
But, as I sit at the bar at Zoetrope, talking with my new friends and sipping whiskeys from Fuji Gotemba and Mars Shinshu—two smaller distilleries whose products are also (surprise!) exceedingly difficult to find abroad—I try not to focus on the privations that my fellow Japanese whiskey lovers and I will face in the years to come. Instead, I take heart in the good news: that a shared love of whiskey has helped connect me and these two bartenders from opposite ends of the planet. We don't need a translator. As Murray tells Scarlett Johansson: “The whiskey works."
Tel Aviv: Miami of the Middle East
Tel Aviv is called the “Miami of the Middle East" by many of the Europeans who flock to the Israeli city for beach holidays. The nickname is puzzling to North Americans who are unaware of not only its fine beaches, but also its other similarities to Miami, like the vibrant restaurants and nightclubs packed with young, diverse, progressive locals. While other parts of Israel are known for their ancient holy sites and trouble spots, Tel Aviv is modern and quite safe.
You'll just need your passport when traveling to Tel Aviv. While Hebrew and Arabic are both official languages here, English is also widely spoken. The weather is mild year-round (similar to San Diego). Once you've arrived, a 20-minute shuttle-bus ride will whisk you to your Tel Aviv hotel, and once you're in the city, it's easy to get around in taxis or on foot. Most hotels and restaurants are located within a few blocks of the Mediterranean beaches.
Hit the beach
Your first day can begin with a beach stroll to shake off the jet lag. The seafront promenade lines the Mediterranean for more than three miles, with restaurants and bars overlooking a string of beaches. Some have breakwaters where you can swim in the seawater while others draw surfers. The scene changes from one beach to another, offering plenty of options for visitors.
Seeing the sights
Once you've had your share of relaxing at the beach, you can switch over to exploration mode. Northeast of the beaches, the Museum of the Jewish People, Eretz Israel Museum and Israeli Museum examine themes surrounding Israel and the Jewish people. Elsewhere are museums devoted to Israeli art and Bauhaus architecture (Tel Aviv's White City cluster of Bauhaus buildings is a UNESCO Heritage Site). Or you may be more interested in bargaining at the bustling open-air markets (shuks), including Carmel Market and nearby Nachalat Binyamin Market in central Tel Aviv and Jaffa Flea Market located in the ancient Arab port town on Tel Aviv's southern border.
Where to eat
Nosh across the city
Sightseeing works up an appetite, so now it's time to eat your way through Tel Aviv. Mediterranean and contemporary Israeli restaurants are found all over the city, as are falafel and shawarma cafes. But you can literally taste the city's international flavor in the exotic combinations found in the fusion cuisine at French/Mediterranean and kosher North African spots. A new wave of vegan restaurants and seafood restaurants that capitalize on the city's seaport location are especially popular in Tel Aviv.
Tel Aviv after dark
When restaurants start to empty out, nightspots begin to fill up. Wine bars, pubs, sports bars, underground bars and rooftop bars are all popular, but the city's DJ club scene is world famous. Music throbs from dozens of dance spots. Hangar 11, a converted warehouse, and Haoman 17 are legendary concert venues where world-class DJs perform. Then there's Spicehaus, the city's largest cocktail bar, where bartenders dress like pharmacists and serve drinks in beaker bottles.
To Bethlehem and beyond
Israel is best known worldwide as the nexus of world religions — and the country is small enough that you can venture out to see many of the historic places tied to the origins of Christianity, Judaism and Islam on bus-tour day trips. These visit all the sites in and around Jerusalem and Bethlehem, only one hour away, including Jerusalem's Old City, the Temple Mount, the Western Wall, the Nativity Church, Mount Zion and the City of David. Longer trips to northern Israel visit Caesarea, Mount Carmel, Nazareth and the Sea of Galilee.
United Airlines is the U.S. airline with the most flights to Tel Aviv's Ben Gurion Airport, including nonstops from Newark and San Francisco, and will be the only airline to fly there from Washington, D.C., beginning on May 19, 2019. MileagePlus® award miles can be redeemed to cover accommodations and Hertz rentals. Go to united.com or use the United app to plan your trip to Tel Aviv.
Holiday magic lands in Cleveland
December 1 was a day filled with holiday cheer for dozens of children who came to Cleveland Hopkins International Airport for a magical trip to the "North Pole." We invited children from the Cleveland Clinic, A Kid Again and Rainbow Babies and Children's Hospital to participate in our Fantasy Flight, which every year offers families raising kids with life-threatening illnesses an unforgettable trip to the "North Pole."
Once guests arrived to the "North Pole," they entered a magical winter wonderland and enjoyed Christmas carols, festive food and even received gifts from the wish lists they shared with their parents. The day wouldn't be complete without Santa Claus, and of course the children had a chance to meet him and take photos with him and Mrs. Claus.
7 winter wonderlands around the world
Rather than heading to a beach destination this winter to avoid the cold, try something completely different by embracing winter with a trip to a winter wonderland. Whether you want to take part in some winter sports, attend a snow festival or just make a snowman with the kids, here are seven cities perfect for welcoming winter.
Sun Valley, Idaho
A-list celebs and Olympic champions have been flocking to Sun Valley for generations for the big-vertical-drop skiing — and so have snow sports enthusiasts of all ability levels. They also come for the natural beauty of the Sawtooth range and the mountain-town culture of Sun Valley and adjacent Ketchum. Activities from heli-skiing to snowmobiling and sleigh rides offer something for everyone. A Nordic-skiing festival (January 31-February 3) and symphony series (February 19-24) are among numerous upcoming special events.
Quebec City, Canada
Quebec City is a dreamy destination all winter, with abundant winter activities in and around the city, from fat biking to dog sledding. Twenty minutes away at Village Vacances Valcartier is a sprawling winter playground with 35 snow slides and North America's only ice hotel. During Carnaval de Quebec (February 8-17) — among the world's largest and oldest winter festivals — night parades are staged, a colossal ice palace is unveiled and contests range from snow sculpting to ice-canoe racing.
Mont Blanc, the tallest peak in the Alps, means “White Mountain" in English as its summit is topped by a year-round dome of ice and snow. The peak is clearly visible from Geneva, a lovely French-speaking city of 200,000 at the southwestern tip of Switzerland, and the Chamonix-Mont-Blanc ski slopes are only an hour away. While in low-elevation Geneva, it's easy to get around to visit the International Red Cross and Red Crescent Museum or take part in a variety of winter activities.
Minneapolis/St. Paul, Minnesota
Minneapolis and St. Paul boast the fittest residents — and coldest temperatures — of any U.S. metro area. That odd combination is possible because residents of the Twin Cities celebrate rather than dread winter. Mississippi River recreation paths are plowed and lakeside hiking trails become Nordic-skiing trails. And there is no bigger celebration of winter in the U.S. than the St. Paul Winter Carnival (January 24-February 3), which draws about 400,000 people to admire its multistory ice palace, cavort in its snow park and watch its parades.
As one of the most northern major cities in the world Stockholm is the best winter destination for combining outdoor winter activities and the indoor attractions of a cultural capital. Outdoor ice rinks are found in the city center and five ski areas are within an hour's drive; Stockholm is a finalist for the 2026 Winter Olympic Games and hosted the same competition in 1912. Indoor enticements include the Nobel Museum, with a Martin Luther King, Jr. exhibition through September 2019, and the Vasa Maritime Museum, the most visited museum in Scandinavia.
Apart from its ramen restaurants and Sapporo beer (with free tours at the brewery), Sapporo is best known for its winters, which bring 20 feet of annual snowfall. Not only the site of the 1972 Winter Olympic Games, this city on Japan's northern island of Hokkaido is home to one of the world's largest winter festivals. The 70th Sapporo Snow Festival (January 31-February 11) features hundreds of snow statues and ice sculptures, offers snow slides and snow rafting, and attracts 2 million annual visitors — the population of the city itself.
Reno/Lake Tahoe, Nevada
Depending on which direction they head from Reno-Tahoe International Airport, winter visitors have plenty of options. They can go to North Lake Tahoe for major ski areas like Northstar, with its charming base village, or Squaw Valley/Alpine Meadows, site of the 1960 Winter Olympic Games. They can venture to South Lake Tahoe for great skiing at Heavenly (North America's fifth-largest ski area) or Kirkwood (North America's third-highest snowfall). Or for those who are content admiring snow-covered mountains without skiing them, they can stay in Reno for the restaurants, casinos, and nightlife.
If you go
United Airlines flies to all seven of these cities, where MileagePlus® Rewards points can be redeemed to cover accommodations and Hertz rentals. Go to united.com or use the United app to plan your winter wonderland getaway.
The day off: Washington D.C.
Story by Ellen Carpenter | Hemispheres, December 2018
Politics, finance, tech, no matter: Deals happen in D.C. at every hour. But if you find yourself on a business trip with a rare free day, consider yourself lucky: The city has never been cooler.
Wake up in your spacious room at the InterContinental Washington D.C. – The Wharf, with floor-to-ceiling views of sailboats gliding down the Washington Channel, and forget for a moment that the craziness of Capitol Hill is just five miles away. Snap a photo of the waterfall chandelier in the lobby before popping next door for a delicious egg and bacon biscuit sandwich at Dolcezza, the first outpost of the D.C. mini-chain to offer a full breakfast menu.
Photo by Mark DeLong
Hop a cab to the National Portrait Gallery, where you can take a selfie with Barack Obama (well, Kehinde Wiley's depiction of the 44th president) before viewing an entire exhibit on the art of the selfie, Eye to I: Self-Portraits from 1900 to Today, which features works by James Amos Porter, Elaine de Kooning, and more. Afterward, muse on the concept of identity under the undulating glass ceiling in the gallery's stunning Kogod Courtyard.
Photo provided by the National Portrait Gallery, Smithsonian Institution/gift of Dorothy Porter Wesley
Take the Metro's Green Line up to U Street for a taste of Little Havana at Colada Shop. The small counter spot dispenses flaky empanadas, decadent Cubanos, and the café's namesake—four shots of espresso commingling with sweet Cuban crema. You know you want one.
Time to hit the National Mall and work off that caffeine injection. Every winter, the fountain at the National Gallery of Art Sculpture Garden becomes an ice rink, where you can take in Alexander Calder's Cheval Rouge and Louise Bourgeois's Spider while practicing your triple lutz.
Photo by Mandel Ngan/AFP/Getty Images
Cab over to the Kennedy Center for the free 6 p.m. show at Millennium Stage, offered every single night as part of the cultural hub's Performing Arts for Everyone initiative. Whether it's modern dance, West African blues, or experimental theater, it'll broaden your horizons.
Photo by Teresa Wood
Give in to your carb cravings at the Michelin-starred Tail Up Goat, a relaxed yet polished restaurant in the Adams Morgan neighborhood. Toss back the complimentary shrub (tart!) and then dive into the red fife brioche (topped with chicken liver mousse, blueberry marmalade, and wood sorrel) and goat lasagna with tomato, anchovy, and salsa verde.
Catch a ride to Blagden Alley—a historic area that used to house the stables and workshops behind stately row houses—for a cocktail at Columbia Room, a lounge that has topped every best-of list imaginable. Score a seat in the leather- and mahogany-lined Spirits Library and order a Maryland, made with rye, applejack, and chartreuse. Then get another.
Photo by Karlin Villondo Photography
3 under the radar places to visit in December
With the end of the year approaching, it's time to utilize those unused vacation days. If you're not traveling for the holidays, take an excursion to one of these under-the-radar destinations. Treat your family to fun in the sun in Florida, kick back on an island in Mexico that takes relaxation seriously, or take advantage of the slow season at a popular Arizona national park.
Isla Holbox, Mexico
For a leisurely vacation to relax on uncrowded beaches
Seeking a destination where you can unplug and sink your toes into the sand while surrounded by natural beauty? Isla Holbox is the spot. This laid-back island sits on the northwest tip of Mexico's Yucatan peninsula. It boasts spectacular beaches with endless turquoise ocean views.
What to do
Pack your flip-flops and beach reads for a seriously laid-back trip to Isla Holbox. Come here to sit on the beach (or in a hammock) while you kick back and relax as you've never relaxed before. Enjoy spectacular beaches without crowds.
Isla Holbox is small — just 26 miles long and one mile wide, with only 2,000 full-time residents. Bright colors and painted murals throughout the area evoke a bohemian vibe. Instead of cars, most people get around by golf cart or bike. (In fact, its taxi cabs are actually golf carts.) Isla Holbox won't give you the lively nightlife of popular tourist destinations like nearby Cancun, but there are plenty of beachside bars serving cocktails, food vendors and restaurants serving fresh Mexican fare.
Go on a wildlife excursion to spot whale sharks, crocodiles or flamingos. Head to the Yum-Balam Nature Reserve to see other exotic animals.
The closest airport is Cancun (CUN). From Cancun, head to Chiquila, where you can take the ferry to Isla Holbox.
St. Petersburg, Florida
A family-friendly beach destination for fun in the sun
With award-winning beaches offering 35 miles of sand along Tampa Bay, calm waters and plenty of sun, St. Petersburg is quickly gaining momentum as a warm-weather destination for families. Downtown is home to many shops, restaurants, bars and unique attractions, such as an impressive Salvador Dali museum.
What to do
St. Pete beaches are known for their calm, warm and shallow waters. Add 360 days of sunshine per year and an average temperature of 73 degrees, and it's surprising that this sunny beach city still flies under the radar. Keep it laid back by relaxing on the shore, or bump up the action by parasailing, windsurfing or kiteboarding.
After a day of R&R, head downtown to enjoy the lively St. Petersburg culture and nightlife. There are 35 local craft breweries to choose from and many seafood restaurants ranging from casual fare to upscale. The most extensive collection of Salvador Dali's artwork outside of Europe resides in The Dalí Museum. You can even meet a local celebrity at the Clearwater Marine Aquarium — Winter the dolphin starred in the Dolphin Tale movies and is famous for her prosthetic tail.
United offers direct service to Tampa / St. Petersburg (TPA) from many U.S. cities.
Grand Canyon, Arizona
To have one of the most magnificent national parks (almost) to yourself
Though the weather is crisp and the temperature a few degrees chillier, the sun shines all month long at Grand Canyon National Park. Traveling here during the low season means fewer visitors will crowd your panoramic views of one of the world's largest canyons and most magnificent natural wonders.
What to do
From scenic drives to backcountry hiking, visiting in the winter makes for a more tranquil and peaceful adventure. The South Rim remains open all year round. The national park offers many trails to view the Colorado River snaking through snow-dusted temples and buttes. Try to catch at least one sunset or sunrise, and be sure to arrive with enough time to stake out a good vantage point. The visitors center and park website have recommendations for the best spots.
Ride the Grand Canyon Railway and travel back in time. A 64-mile stretch of railroad has been transporting passengers from the South Rim to the small town of Williams, Arizona, since 1901. The historic train has an observation dome car to catch the spectacular scenery and even has Wild West-themed entertainment aboard. Every evening in December, the Grand Canyon Railway transforms into the Polar Express and makes a stop at the North Pole where Santa boards the train to greet everyone.
Phoenix Sky Harbor Airport is the closest major international airport to the South Rim. United offers service to Phoenix (PHX) from multiple U.S. cities.
Evolving our brand design
The United brand is heading in a new direction as we evolve the colors and patterns we use. Where did these new colors come from, exactly? Check out the video below to learn about the research, logic and thoughtfulness that went into this evolution as we took inspiration from the spaces around us, the environments we work in, our heritage, the United globe and much more.
Three Perfect Days: Riviera Maya
Story by Jordan Heller | Photography by Lindsay Lauckner Gundlock | Hemispheres, December 2018
There is some dispute as to how Playa del Carmen, the metropolitan heart of the Riviera Maya just 40 miles south of Cancún, got its name. Some say it's after Our Lady of Carmel, the title given to the Blessed Virgin Mary in her role as patroness of the Carmelites. But the more compelling story is the one told by locals.
As legend has it, in the 1970s and '80s, when the area first became a destination, tourists traveling by boat from neighboring Cozumel would disembark in Playa—then known as Xaman-Ha—on their way to the ruins of Tulum. A local Maya woman named Carmen would happily invite these travelers into her modest home for a traditional meal of fresh-caught seafood. She may not have had any experience with immaculate conception, but when it comes to Playa, this Carmen is definitely a matron saint. Today, her spirit can be felt throughout the Riviera Maya, which also includes the village of Tulum, the ruins of Cobá, and a number of small Maya communities on the Caribbean side of the Yucatán Peninsula where, if you're lucky, a woman not unlike Carmen will happily invite you into her home for a meal.
Exploring a Maya temple, befriending a butler and feasting on cochinita pibil
I eat grasshoppers for breakfast. No, this is not my way of saying I know how to handle a subordinate. I'm literally eating toasted grasshoppers sprinkled onto a dish of huevos rancheros with green tomatillo salsa, hoja santa, and goat cheese. I've just woken up at Playa del Carmen's Rosewood Mayakoba, which is perhaps the most luxurious resort I've ever stayed in (and I'm a travel writer). There's a private heated plunge pool outside my back door looking over a secluded lagoon, a spa Forbes rated one of the best in the world, and Tavo, my personal butler, who is at my beck and call through a Rosewood messaging app.
The sikil-p'aak tomato salad at La Ceiba Garden & Kitchen
A bottle of tequila and some toothpaste?
Certainly, Mr. Heller.
Despite all this luxury, I'm eating bugs—albeit with a Bloody Mary at a beachside restaurant overlooking the Caribbean. The toasted grasshoppers are crunchy (like perfectly burnt popcorn), incredibly delicious, and an appropriately indigenous start to a morning in which I'll be exploring the ruins of an ancient civilization.
After traveling inland to the village of Cobá, I trade my rental car for a “Maya taxi." It's the Yucatán version of a rickshaw—a padded bench fashioned atop the front wheel of a bicycle with a beach umbrella protecting me from the rain. My driver, Gustino, is transporting me through a mile of jungle and more than a millennium back in time, to the Late Classic (AD 550–830) Maya ruin of the Nohoch Mul Pyramid. The dirt path bustles with all manner of tourists riding Maya taxis, pedaling rented beach cruisers, or walking, excitedly talking about the sites of this ancient city in English, Spanish, German, Russian, and who knows what else.
As Gustino struggles to pedal through a particularly rough patch of mud, I ask him what nationality of tourist is the hardest to transport.
The Ixmoja pyramid at Cobá
“The Germans," he says. “It's not that they're overweight. They're just a very sturdy people. Americans are preferred: very easygoing and friendly people. Everybody wants an American fare."
When we arrive at Nohoch Mul, the panoply of tourists is suddenly speaking the same language: speechless. At 138 feet tall, the sheer scale of this temple is rivaled only by the gleaming hotels going up on the coast. But out here in the Cobá jungle, after I break the canopy and reach Nohoch Mul's summit, it's nothing but green as far as the eye can see, under which is apparently some 30 square miles of ancient city, most of it still obscured by the jungle. I'm told that just 5 percent of Cobá has been excavated since the project started in the 1970s.
"Today, if you come early in the morning, you find corn and beans here left by the local Maya, who continue to offer sacrifices to the gods."
“And what did they do with this little platform?" I ask Diego Viadero, my knowledgeable Tours by Locals guide, who's been schooling me on all manner of Maya history.
“Ah, yes," he says. “That's where the rulers would offer sacrifices to the gods, in hopes that they could avoid a collapse of the city."
“You mean like in the movie Apocalypto, where they chopped off the heads?" I ask.
“Just like in Apocalypto," says Viadero, doing his best to hold back an eye-roll. “Today, if you come early in the morning, you'll find corn and beans here left by the local Maya, who continue to offer sacrifices to the gods."
“Do you think it's enough?" I ask, making the comparison to the more (ahem) substantial offerings of yore. Let the eye-rolling commence.
The Rosewood Mayakoba's Sense Spa
Next, Viadero takes me to Nojoch Keej, which is Mayan for El Venado Grande, which is Spanish for “The Big Deer." It's a sanctuary for endangered animals run by a Maya man named Manuel Poot Dzib out of his back yard in the village of Nuevo Durango. Poot Dzib started the sanctuary in 2005, after Hurricane Wilma destroyed the habitats of many local animals. He now looks after bees (which produce honey that's said to have healing qualities), white-tail deer, paca, curassow, and ocellated turkeys, which he aims to repopulate in areas that are protected from hunters. From the looks of these turkeys, I think ocellated must be Mayan for peacock. They're vibrant, multicolored, and beautiful to look at.
"Tavo leaves me to my plunge pool, where I enjoy my cocktail to the sound of a rainbow-billed toucan flapping around the lagoon."
Poot Dzib asks us to stay for lunch, which is great, because I'm starving. “We're having cochinita pibil—es muy delicioso," he adds, giving off some of that Carmen spirit.
I breathe a sigh of relief when I learn that cochinita pibil is not Spanish for ocellated turkey. It's achiote-marinated pork that's been cooking with banana leaf in a hole in the ground in Poot Dzib's front yard since 8 this morning.
“They normally only do this for the Day of the Dead or other special occasions," Viadero says as we watch Poot Dzib remove the dirt and corrugated metal covering his subterranean oven.
A home-cooked meal, Maya-style
“We used to cover it with banana leaf instead of metal, but that's a much harder and longer process," says Poot Dzib. “This is more modern."
Modern? I'm not so sure, but I grant Poot Dzib that it's certainly an update. In any event, when put on a handmade tortilla with pickled onions and habanero, this cochinita pibil is definitely mouthwatering.
I say “Taakulak k'iin" (“See ya later" in Mayan) to Poot Dzib and his ocellated turkeys and head back to the Rosewood, where Tavo the butler awaits with that bottle of tequila, plus some fresh lime juice and agave nectar for mixers.
Certainly, Mr. Heller.
Tavo leaves me to my plunge pool, where I enjoy my drink to the sound of a rainbow-billed toucan flapping around the lagoon. Just one cocktail, however, as I'm hopping onto my complimentary beach cruiser (every guest gets one) to take a spin around the property, where geckos, iguanas, and even a tarantula skitter into the mangroves as I come rolling down the jungle path.
Appetite sufficiently worked up, I'm off to the Rosewood's La Ceiba Garden & Kitchen, where executive chef Juan Pablo Loza serves a communal dinner of Maya-inspired dishes with a contemporary touch. Seated at a long wooden table with 17 other guests, I ask the chef what he's learned from the local Maya villages, which he visits often to pick up cooking techniques.
“My top lesson from the Maya is less about food than it is about perspective," he says, before recounting a delicious meal he had with one family. “The woman who cooked for me had referred to her neighbor as poor. I found it an odd comment, because the assumption in a Maya village is that nobody is exactly rich. 'Why do you say your neighbor is poor?' I asked. She said because she has no family and no garden. If you don't have a garden, you can't get food from it, and if you don't have a family you have nobody to share it with. For them, having a family and a connection to nature is what it means to be rich."
“And now you have this beautiful garden," I say, pointing to his planters of lemongrass.
“And a family, too," he replies. “Including a daughter named Maya."
And then we feast. There's grilled octopus with black recado and burnt lime vinaigrette, zarandeado-style lobster, roasted plantains, and a k'úum salad of squash, arugula, orange, oregano, and ocosingo cheese, finished off with fresh fruits in guava honey and lemongrass.
Tavo, I'm stuffed! Turn out the light and have a pot of coffee waiting for me in the morning, please.
Certainly, Mr. Heller.
Scaling ruins, swimming in cenotes, and taking a turn on the karaoke mic
In the small village square outside Tulum National Park, the Voladores de Papantla are performing their ancient fertility ritual, or rain ceremony—named an “intangible cultural heritage" by UNESCO. Five men in traditional bright red pants and flowing white blouses with multicolored adornments sit atop a 90-foot pole. The man in the center taps an adagio beat on a simple drum and blows a gentle bird-like tune on a wooden flute while the other four men tie ropes around their waists. When the musician ups the tempo to allegretto, the other two men fall backward, like scuba divers dropping into water, and slowly descend upside down in a merry-go-round fashion, the spinning top ceding rope like a reel feeding line to a fish. It's absolutely beautiful.
On a path cutting through the mangroves and almond trees on the way to the park entrance, a guide shares a mnemonic device that will be helpful should I run into any venomous coral snakes: “red on yellow, kill a fellow; red on black, friend of Jack." I assume I'm a Jack.
"The water is high and crisp as we float past stalagmites growing ever so slowly out of the cave floor."
Thankfully, there are no snakes to be seen in the ancient Maya city of Tulum, an open patch of manicured lawns and stone ruins protected by walls to the north, west, and south, and an ocean reef to the east. Or so it was protected until around 1500, when the Spanish came ashore. This beachside community, established circa 1200, was populated by a few hundred of Tulum's elite (and the sea turtles that still come ashore to lay their eggs), with thousands of people living outside the walls. It wasn't until the 20th century, when archaeologists began studying the region's various Maya sites, that we began to understand how advanced their civilization was—especially in the area of astronomy. As I walk the city's white gravel paths, I can imagine a well-heeled society covered in jade and obsidian jewelry enjoying the same ocean breeze and studying the same night sky. One glance at the view, and it's clear the Maya knew something about real estate. This plot right here, with a lighthouse perched on the cliff, would go for a boatload of jade and obsidian.
Maya ruins at Tulum
After fortifying my stomach with a few al pastor tacos (don't forget the guacamole) at Tropi Tacos in Tulum Pueblo, I meet back up with Diego Viadero for a drive out to Sistema Sac Actun (White Cave System), one of the world's largest underground cave systems, a 164-mile maze of freshwater flowing through subterranean limestone. This afternoon, we're exploring just one mile of the system. The rain-conjuring Voladores de Papantla must be in top form lately; the water is high and crisp as we float past stalagmites growing ever so slowly (less than 10 centimeters every 1,000 years) out of the cave floor and reaching up toward stalactites hanging like icicles from the cave ceiling. It's like the setting of a science fiction movie, so otherworldly I try to prolong my stay by floating as slowly as the calcium deposits are forming in front of me.
“Be careful," says Viadero, as I get a little too close to a stalagmite that's been a million years in the making. “You wouldn't want to break it."
“I certainly wouldn't want that on my conscience," I agree.
After emerging from a cenote (a natural sinkhole where groundwater is exposed to the sky), I offer an adiós to Viadero and make my way to Tulum's Route 15—the narrow street that cuts through the jungle, parallel to the shore, and is lined with trendy restaurants, bars, and “eco-chic" (their word, not mine) hotels. Twenty years ago, this strip wasn't much, but now there's not a speck of beachfront that isn't occupied by an Instagram-ready boutique property. (The number of rope swings is astounding.) In recent years, Route 15 has played host to Demi Moore, Leonardo DiCaprio, Naomi Watts, Gina Rodriguez, Reese Witherspoon, and, after today, me. I'm staying at Sanará, a stylish wellness hotel that attracts young and hip sunworshippers from around the world who like partying and yoga in equal measure.
A shop on Tulum's Route 15
I check into my beachside room (furnished with my very own yoga mat and dream catcher), flop down on the bed, and open up the “Wellness Menu." On offer are a Pudzyah Mayan Healing that “transforms pain to love at the cellular level … It harmonizes your DNA by applying fractal geometry energy"; a Multivibrational Massage and Chakra Balancing; and a Solar Plexus Healer. I opt for the complimentary “Sound Bath" of light yoga and didgeridoo before balancing out my chakras with a burger, a beer, and some fresh ceviche at Clan Destino.
This laid-back spot is all about the ambience: a wooden deck with chandeliers hanging from the jungle canopy and a cenote smack dab in the middle of the club, should you need refreshing after one too many cervezas. The bar offers a free shot of mezcal for those who take a turn on the karaoke mic (“Suspicious Minds" for me, thank you very much); after accepting my applause and draining my shot, I turn the glass over on the bar and take the plunge.
Floating down a canal, swimming in the Caribbean, and eating gelato on the beach
A cabana at Mía
At The Real Coconut, Sanará's beachside restaurant, I dig into a light breakfast of coffee and avocado toast (piled high like Nohoch Mul with a squirt of lime and a sprinkling of red pepper flakes). It's a deliciously healthy start to a morning that's going to include traipsing through the Sian Ka'an biosphere reserve and swimming in Laguna Chunyaxché.
At Sian Ka'an—a protected area of tropical forest, marshes, and lagoons about a 40-minute drive from my hotel—I follow my guide, Joaquin Balam of Community Tours, down the narrow boardwalk of Sendero Muyil, which cuts through a forest of zapote and ficus trees. I'm told there are jaguars, pumas, and howler monkeys about, as well as some 330 species of birds.
“Are those the howler monkeys?" I ask of a muted rumbling in the distance.
"We're floating in the current like a couple of astronauts in space, limbs slowly twirling."
“Oh no," says Balam. “When you hear them, you'll know it."
The closest we get to this array of wildlife, however, is some jaguar claw marks on a ficus tree. By the looks of the marks, I'm happy that we're strolling alone.
Baby back ribs at Mía Restaurant & Beach Club
At the end of the path, we reach the sandy shoreline of Laguna Chunyaxché, a bright body of water that reflects both the green wetlands and the blue sky above. We cross the lagoon by boat, to a shoreline of mangroves and seagrass, and step onto a dock at the entrance to a canal.
“Take your life vest off and wear it like this," Balam says, putting his legs through the arm holes of the vest, as if it were a diaper.
“If you say so."
Balam jumps into the canal and I follow, and I immediately understand the Baby Huey getup. We're floating in the current like a couple of astronauts in space, limbs slowly twirling as our seemingly weightless bodies travel down the canal. Cue the opening horns of the score to 2001: A Space Odyssey.
Back on Route 15, I stop in at Mía Restaurant & Beach Club for baby back ribs rubbed with chili and tamarind, washed down with a glass of Château Gloria St Julien Bordeaux from the restaurant's wine cave—the biggest collection of fine wines in Tulum. It's as decadent as the beachgoers lazing in the sun not far from my table.
Head still swimming in that lovely Château Gloria, I decide to take the rest of my body for a little dip. The Caribbean is bathwater warm and crystal clear—in other words, perfect. I walk out for what seems like half a mile, and the water still only comes up to my waist.
Gelato at Origami
Refreshed and sun-dried, I'm ready to trade in the historical and ecological sights of the last few days for the fashion runway of Route 15. The women wear bikinis and sarongs, the men wear linen shorts and loafers, and everybody wears designer shades, brimmed hats made of straw, and suntans of golden bronze. Origami, a beautifully designed gelato shop, is the perfect place to have a seat and watch the catwalk. I have a Ferrero Rocher and crunch on the hazelnuts drenched in icy chocolate and cream while the fashion models play street chicken with Vespas and the delivery trucks distributing tanks of fresh water to the five-star eateries
If Route 15 is for the well-heeled, then Calle Centauro Sur is for the flip-flop set. It's a strip in the center of town, about two miles inland from the beach, where the more casual tourists and locals congregate. Call it the Brooklyn to Route 15's Manhattan. At Batey—a hip, open-air bar and music venue decorated with paintings of Miles Davis and the Beatles—I take a sidewalk seat and listen to a Mexican Elvis impersonator singing Simple Minds' “Don't You (Forget About Me)." As I sip on a Don Julio Reposado, a patchouli-scented parade of 5 o'clock shadows and hot pink hair dye ambles by.
“Are you going dancing tonight?" a young man in a tank top, cut-off jean shorts, and tattered Chuck Taylors asks a friend sitting at the table next to me.
The bar at Mur Mur, in Tulum
“I'm dressed and ready to go."
Back on Route 15, the revelers are stepping out as if their outfits are going to be scrutinized by bouncers holding clipboards and manning red velvet ropes. Thankfully, no such velvet ropes exist as I enter Rosa Negra for an indulgent meal of burrata, besugo sashimi with black salt and citrus, soft-shell crab tacos, and Pescadores—a fine craft beer made right here in Riviera Maya.
The food is as comely as the patrons, who are bopping their well-coiffed heads to a drum-and-bass DJ. But before I have a chance to pass judgment on an ambience that may appear a touch too buttoned-up, a live conga player steps in front of the DJ.
A rat-a-tat tat, bop ba-da ba-bop, dup du-duh dup du-dup!
The congas add a touch of that Carmen spirit—their organic vibrations reminding me that despite all the Manolo Blahniks and slinky black dresses, my T-shirt and flip-flops are welcome at the party. I shimmy my shoulders, take a swig of my Pescadores, and nod to the beat as I dig into my tacos.
A rat-a-tat tat, ba dop ba-da ba-dop, dup du-buh dup bu-dup!
For Oscar, United's turnaround is a journey
Our CEO, Oscar Munoz, sat down with Texas Inc. to discuss our turnaround strategy, stating it's a journey. Read the full interview here featured on the Houston Chronicle.
The feedback from customers and employees was clear: we needed to improve our boarding process. As part of our ongoing efforts to put customers at the center of everything we do, we identified boarding as an opportunity to improve the airport experience. We tested a variety of different boarding processes on thousands of flights across multiple airports. Best practices emerged from each test, and combined, they now form what we are calling "Better Boarding".
Better Boarding consists of three key improvements
Less time in line:
By reducing the number of boarding lanes, there is more space for customers to enjoy the gate areas, many of which have been completely remodeled with more comfortable seating and in some airports, the ability to have food and drinks from within the airport delivered directly to the gate area. Over the years, we have invested millions of dollars in our terminals, and now with less time spent standing in line, customers will have more time to dine, shop, relax, work or enjoy a United Club℠.
Simplified gate layout
Say goodbye to the five long lines we see today
Group 1 will board through the blue lane.
Group 2 will board through the green lane, followed by groups 3, 4, and 5.
Late arriving customers in Group 1 and 2 will use the blue lane.
Customers in groups 3, 4, and 5 always use the green lane.
We are providing customers with more information throughout the boarding process so that they feel more at ease, and more equipped with the latest information about their flight. Customers with the United app can receive a push notification once their flight starts boarding. Customers will only receive the notification if they've opted in for push notifications and have a mobile boarding pass in the app's wallet.
Be in the know about boarding
Customers will receive boarding notifications through the United app (if they've opted in for notifications).
Improved gate area digital signage to guide customers through boarding.
Balanced groups and better recognition:
United MileagePlus® Premier 1K® customers will now pre-board and United MileagePlus Premier Gold customers will be boarding in Group 1. For more information on our boarding groups, visit: https://www.united.com/web/en-us/content/travel/airport/boarding-process.aspx
Improved premier customer recognition
We're happy to make them happy
Improved premier recognition and better positioning of customers to create balanced boarding groups.
The new Better Boarding process is just one of the steps we are taking to improve the customer experience. We will continue to collect feedback from customers on ways we can further improve boarding and you may receive a post-travel survey to tell us more about your experience
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From players and personnel to thousands of pounds of equipment, it takes not only a game plan, but a team to get the San Francisco 49ers to their next game and back all within 24 hours. This process is a little thing in the airline business we call chartering. Learn more about how our Charter team gets professional sports teams to their away games and back on the newest episode of Big Metal Bird.
On March 8, 2018, we announced a new global relationship with Special Olympics, an organization we've partnered with for many years focusing on supporting the spirit of inclusion with our employees through local communities and through our Charity Miles Program. United's increased sponsorship includes support for major Special Olympics events, including the Special Olympics 50th Anniversary celebrations in Chicago, site of the very first International Special Olympics Summer Games in 1968, and the 2018 Special Olympics USA Games in Seattle.
In addition, United will engage with local Programs in our key markets around the world. Special Olympics embodies our shared purpose to connect people and unite the world. With more than 5 million athletes and 1 million coaches and volunteers in 172 countries, our employees and customers will join forces with Special Olympics to achieve our shared vision of inclusion. Together, we hope to end discrimination against people with intellectual disabilities.
Our relationship with Special Olympics represents a continued effort to break down barriers and further build on the organization's remarkable legacy by engaging our customers and employees around the world. Working together, we created new training that specifically reflects insights from Special Olympics, including training scenarios with real-life situations that individuals with intellectual disabilities face when traveling. By the end of 2018, more than 60,000 United frontline employees will have participated in the new training modules that reflect Special Olympics insights as United takes steps to deliver a world full of inclusion.
Check back this summer for coverage from Special Olympics 50th Anniversary celebrations in Chicago and 2018 Special Olympics USA Games in Seattle.
"Many years ago at an air show, I saw a T-shirt that said 'Chicks fly,'" said Orlando-based Aircraft Maintenance Supervisor and Chix Fix team coach Laura Spolar. "And I told my husband, 'Chicks can fly, but chicks can also fix!' A lot of people don't know that women are aircraft mechanics."
Laura didn't know it at the time, but that conversation would serve as the inspiration for the team name of our history-making, all-female team of technicians that competed in the
2018 Aerospace Maintenance Competition (AMC). Of 69 teams at this year's AMC, only three were made up entirely of women, and Chix Fix was the only one representing a commercial airline.
"It's so important for us to show young girls and women that this is a career option for them," said Airframe Overhaul and Repair Managing Director Bonnie Turner, the Chix Fix team captain.
Chix Fix is made up of technicians from five stations. As a group, they only practiced together three times before the competition, but they bonded instantly.
"I feel like I've known these women my whole career," said Denver-based Line Technician Janelle Bendt. "It's been a lot of fun getting to know them and learning from them."
"As a team we just communicate really well; we all respect each other," said San Francisco-based Base Technician Katrina Oyer. "The biggest thing I've taken away from this experience is confidence. Working with these ladies is an eye opener. We really can do anything."
Watch the video above to learn more about Chix Fix and their journey to the AMC.