Ode to a Flight Pioneer - United Hub

Ode to a flight pioneer

By Matt Adams

With all she's seen and done over a century on this earth, some of Betty Stockard's fondest memories are of the years she spent slipping its surly bonds.

Seventy-seven birthdays have passed since she took to the skies for United as one of the first non-nurse flight attendants in our history, but you wouldn't know it talking with her today as she prepares to celebrate her 100th birthday. Betty's recollections of that time, when she was a 23-year-old searching for excitement and a life to call her own, are crystal clear, her stories conjuring a vivid, gorgeous image of the golden era of aviation.

Born near Kalispell, Montana, on May 16, 1919 as Elizabeth Jean Riley, becoming an aviation pioneer was the furthest thing from Betty's mind growing up. As she recalled, her only brushes with flight back then occurred when the occasional small airplane would appear in the sky above the family homestead. But following the attack on Pearl Harbor in December 1941, Betty, like most Americans, wanted to contribute to the war effort. She packed her bags, moved to Seattle and took an administrative job at the Boeing plant where thousands of bombers would soon roll off the assembly lines.

She had been there for about two months when she saw an item in the Seattle Times announcing United was looking for a new crop of flight attendants. For years, airlines had only hired nurses into those roles, but with more and more of them now needed in combat zones, that was no longer the case. Despite having never stepped foot on an airplane, Betty applied.

What followed was a whirlwind. After meeting with United personnel managers in Seattle, she took her first-ever flight for a second round of interviews in San Francisco. Two weeks later she received a telegram instructing her to report to Chicago, where she joined 24 other women from across the country for six weeks of intense training, heavy on first aid and safety.

"The instructors told us not to smile much because it was a serious job," remembered Betty. "They wanted us to maintain a professional attitude.
"But the stuff about not smiling didn't last long once I was on an airplane myself."

As Betty put it, being a stewardess in those days was nearly on par with being a movie star, and she often rubbed shoulders with celebrities and dignitaries, like First Lady Eleanor Roosevelt and silver screen idol Clark Gable, on her trips up and down the West Coast. But it wasn't all glitz and glamour and grins.

Flight attendants in the mid-1940s were just as busy serving their country as they were serving their customers. United flew many military men during World War II, and flight crews were responsible for looking after them. And, at least in Betty's case, those wartime duties included a little intrigue as well.

In the summer of 1945, after checking in for a flight from San Francisco to Seattle, her dispatcher told her that two men from the U.S. Army were waiting for her in the next room. They handed Betty a small, brown package and instructed her to pin it inside her jacket until she arrived in Seattle, where another Army representative would meet her. In the meantime, they warned, she was not to open the parcel or tell anyone she had it.

The aircraft landed in Seattle just after 2 a.m. and taxied to a dark corner of the airfield. There, a military man came on board, took the package, and promptly departed, leaving Betty to wonder what she had just been part of.

Secret missions aside, Betty was smitten with life in the air. She'll still tell you it was the best job in the world. Soon, though, she found herself equally smitten with a handsome former fighter pilot by the name of Ray Stockard, whom she met during a flight in 1946.

Ray was traversing the country interviewing for jobs with commercial airlines, and the two hit it off immediately, beginning a courtship shortly after. Betty adored Ray, but it was a bittersweet romance, for she knew if she got married she'd be trading one love for another since, at that time, stewardesses had to be single.

Alas, the heart wants what it wants, and Betty and Ray, who by that time was flying for Pan American, set a wedding date. Originally, they were to wed in May of 1947, but that spring, United announced it would begin service to Honolulu that summer. Betty talked Ray into briefly postponing the nuptials so that she could enjoy her last months as a flight attendant on the Hawaiian route.

"I hated giving up flying, but I knew I was making the right move," she said. "I was looking forward to the next chapter."

Fortunately, marrying a pilot meant she didn't have to walk away from the industry altogether. In the years that followed, she, Ray and their four children – Joe, Denise, Ed and Dick – traveled the world together. And while they did most of that flying on Pan Am, Betty never lost her soft spot for United, the airline where it all started. She still flies United, in fact, and still enjoys meeting flight attendants on her journeys, though she rarely, if ever, tells them about her past, preferring instead to ask them questions about themselves.

When you are lucky enough to get her talking about herself, though, she doesn't disappoint. Betty's stories are riveting, and she's been known to dispense a kernel of wisdom or two if pressed. So, what's the best advice she gives after 100 years of a rich, full life? Value education and relationships above all else, travel as much as possible, and be fearless in your pursuits.

"It's been such a good life," she said. "I couldn't have asked for a more interesting career. I still carry with me the memories of the people I met on airplanes and the places I went. If there's a lesson there, it's that you should get out and do things and not be afraid to try. By doing that, I've had one of the best lives ever."

Reflecting on Veterans Day: a message from our CEO Oscar Munoz

By Oscar Munoz, CEO, United Airlines , November 11, 2019

Right now, around the world, brave members of America's armed forces are on duty, defending our freedom and upholding our values.

When not laser-focused on the mission at hand, they're looking forward to the day when their service to our nation is fulfilled and they can reunite with their families.

They are also imagining how they can use their hard-earned skills to build an exciting, rewarding and important career when they return home.

I want them to look no further than United Airlines.

That's why we are focused on recruiting, developing and championing veterans across our company, demonstrating to our returning women and men in uniform that United is the best possible place for them to put their training, knowledge, discipline and character to the noblest use.

They've developed their knowledge and skills in some of the worst of times. We hope they will use those skills to keep United performing at our best, all of the time.

That's why we are accelerating our efforts to onboard the best and the brightest, and substantially increasing our overall recruitment numbers each year.

We recently launched a new sponsorship program to support onboarding veterans into United and a new care package program to support deployed employees. It's one more reason why United continues to rank high - and rise higher - as a top workplace for veterans. In fact, we jumped 21 spots this year on Indeed.com's list of the top U.S workplaces for veterans. This is a testament to our increased recruiting efforts, as well as our efforts to create a culture where veterans feel valued and supported.

We use the special reach and resources of our global operations to partner with outstanding organizations. This is our way of stepping up and going the extra mile for all those who've stepped forward to answer our nation's call.

We do this year-round, and the month of November is no exception; however, it is exceptional, especially as we mark Veterans Day.

As we pay tribute to all Americans who have served in uniform and carried our flag into battle throughout our history, let's also keep our thoughts with the women and men who are serving around the world, now. They belong to a generation of post-9/11 veterans who've taken part in the longest sustained period of conflict in our history.

Never has so much been asked by so many of so few.... for so long. These heroes represent every color and creed. They are drawn from across the country and many immigrated to our shores.

They then freely choose to serve in the most distant and dangerous regions of the world, to protect democracy in its moments of maximum danger.

Wherever they serve - however they serve - whether they put on a uniform each day, or serve in ways which may never be fully known, these Americans wake up each morning willing to offer the "last full measure of devotion" on our behalf.

Every time they do so, they provide a stunning rebuke to the kinds of voices around the world who doubt freedom and democracy's ability to defend itself.

Unfortunately, we know there are those who seem to not understand – or say they do not - what it is that inspires a free people to step forward, willing to lay down their lives so that their country and fellow citizens might live.

But, we – who are both the wards and stewards of the democracy which has been preserved and handed down to us by veterans throughout our history – do understand.

We know that inciting fear and hatred of others is a source of weakness, not strength. And such divisive rhetoric can never inspire solidarity or sacrifice like love for others and love of country can.

It is this quality of devotion that we most honor in our veterans - those who have served, do serve and will serve.

On behalf of a grateful family of 96,000, thank you for your service.

Humbly,

Oscar

United named a top workplace for veterans

By The Hub team , November 10, 2019

Each year around Veterans Day, Indeed, one of the world's largest job search engines, rates companies based on actual employee reviews to identify which ones offer the best opportunities and benefits for current and former U.S. military members. Our dramatic improvement in the rankings this year reflects a stronger commitment than ever before to actively recruiting, developing and nurturing veteran talent.

"We've spent a lot of time over the past 12 months looking for ways to better connect with our employees who served and attract new employees from the military ranks," said Global Catering Operations and Logistics Managing Director Ryan Melby, a U.S. Army veteran and the president of our United for Veterans business resource group.

"Our group is launching a mentorship program, for instance, where we'll assign existing employee-veterans to work with new hires who come to us from the armed forces. Having a friend and an ally like that, someone who can help you translate the skills you picked up in the military to what we do as a civilian company, is invaluable. That initiative is still in its infancy, but I'm really optimistic about what it can do for United and for our veteran population here."

Impressively, we were the only one of our industry peers to move up on the list, further evidence that we're on a good track as a company.

Mission Accomplished

By Matt Adams , November 06, 2019

The question of where David Ferrari was had haunted retired U.S. Army Sergeant Major Vincent Salceto for the better part of 66 years.

Rarely did a week go by that Salceto didn't think about his old friend. Often, he relived their last moments together in a recurring nightmare. In it, it's once again 1953 and Salceto and Ferrari are patrolling a valley in what is now North Korea. Suddenly, explosions shatter the silence and flares light up the night sky.

Crouching under a barrage of bullets, Salceto, the squad's leader, drags two of his men to safety, then he sees Ferrari lying face down on the ground. He runs out to help him, but he's too late. And that's when he always wakes up.

Italian Americans from opposite coasts – Salceto from Philadelphia, Ferrari from San Francisco – the two became close, almost like brothers, after being assigned to the same unit during the Korean War. When Ferrari died, it hit Salceto hard.

"After that, I never let anyone get close to me like I did with Dave," he says. "I couldn't; I didn't want to go through that again."

When the war ended, Salceto wanted to tell Ferrari's family how brave their son and brother had been in battle. Most of all, he wanted to salute his friend at his gravesite and give him a proper farewell.

For decades, though, Salceto had no luck finding his final resting place or locating any of his relatives. Then, in June of this year, he uncovered a clue that led him to the Italian Cemetary in Colma, California, where Ferrari is buried.

Within days, Salceto, who lives in Franklinville, New Jersey, was packed and sitting aboard United Flight 731 from Philadelphia to San Francisco with his wife, Amy, and daughter, Donna Decker, on his way to Colma. For such a meaningful trip, he even wore his Army dress uniform.

That's how San Francisco-based flight attendant Noreen Baldwin spotted him as he walked down the jet bridge to get on the plane.

"I saw him and said to the other crew members, 'Oh my goodness, look at this guy,'" she says. "I knew there had to be a story."

The two struck up a conversation and Salceto told Baldwin why he was traveling. She got emotional listening to him talk and made a point of fussing over him, making sure he and his family had everything they needed.

About halfway through the flight, Baldwin had an idea. She and her fellow crew members would write messages of encouragement to Salceto and invite his fellow passengers to do the same.

"We did it discreetly," says Baldwin. "I asked the customers if they saw the man in uniform, which most had, and asked them if they wanted to write a few words for him on a cocktail napkin. A lot of people did; families did it together, parents got their kids to write something. After the first few rows, I was so choked up that I could barely talk."

When Baldwin surprised Salceto with dozens of hand-written notes, he, too, was speechless. He laid the stack on his lap and read each one. At the same time, the pilots made an announcement about the veteran over the loud speaker, after which the customers on board burst into applause.

"It seems contrived, and I hate using the word organic, but that's what it was; it just happened," Baldwin says. "Mr. Salceto was so loveable and humble, and what he was doing was so incredible, it felt like the right thing to do. And you could tell he was touched."

On June 27, Salceto finally stood before Ferrari's grave and said that long-awaited goodbye. As a trumpeter played "Taps," he unpinned a medal from his jacket and laid it reverently on the headstone.

"I had gotten a Bronze Star for my actions [the night Ferrari died] with a 'V' for valor, and that was the medal I put on Dave's grave," says Salceto, pausing to fight back tears. "I thought he was more deserving of it than I was."

For the first time in years, Salceto felt at peace. His mission was accomplished.

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