On This Flight, I Thee Wed... - United Hub
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On this flight, I thee wed...

By Matt Adams , October 27, 2017

Around the airline, we see our share of proof that romance is very much alive and well. Inflight proposals, couples jetting off on their honeymoons and love blossoming between randomly paired seatmates all happen often enough to restore one's faith, should it ever be shaken, in the power of love. But here's something you probably haven't seen: An actual honest-to-goodness onboard wedding.

Olana and Mark with Olana's brother and his wife on the flight to Los Angeles.

Customer Olana DiGirolamo, a writer and film director, couldn't have scripted the story any better herself. While boarding a Newark-bound flight at Los Angeles International Airport a few years ago, she locked eyes with fellow passenger Mark Alioto, and an instant connection was made. Jump cut to this past summer, the two had plans to be married in Los Angeles, with Olana's brother, Arland DiGirolamo, officiating.

But two weeks before the wedding date, Olana and Arland received crushing news: Their mother, who lives in Northern New Jersey, had been rushed to the hospital with a life-threatening condition. Olana and Arland dropped everything and took the first available red-eye from Los Angeles to be with her.

"During our mother's hospitalization, we remained hopeful the wedding might still go on if she could attend," wrote Arland in a letter to Oscar. "Ultimately, the wedding had to be canceled, despite our mother's miraculous recovery, because it was impossible for her to fly at that time."

Amid the feeling of relief over their mother's improved condition, there was still a sense of sadness about cancelling the wedding. In spite of the fact that she wouldn't be able to attend, Olana and Arland's mother was adamant that they still go through with the nuptials on the original date, July 8. The only problem was, by that time, it was already July 7.

Mark, along with Arland's wife, Alana, had traveled to Newark to be with the family, so everyone was present. As the officiant, Arland racked his brain trying to figure out a way to pull off a wedding with only a day's notice. Then inspiration struck.

"Because Olana and Mark originally met at Los Angeles Airport flying to New Jersey, we all thought it would be incredibly symbolic to try and have the wedding on the plane going from New Jersey back to L.A.," Arland wrote. "flying forward toward the limitless possibilities and adventures in front of them as they start their lives together."

After purchasing four tickets together on one of our flights to Los Angeles, Arland connected with Customer Care Manager Nancy Castro and Customer Care Representative Kaui Ching. It was the first time either had been called upon to plan a mid-air wedding.

"Kaui is amazing," wrote Arland. "She's everything you want someone in customer service to be – thoughtful, caring, smart, understanding, diligent – and she became immediately invested, wanting to assist in any way possible."

Kaui worked with Newark-based Airport Operations Customer Service Manager Carlos Rivas to coordinate everything on the departure side. Carlos arranged for Olana, Mark, Arland and Alana to board the flight early and guaranteed first class meal service for the bride and groom. When they arrived at the gate, Carlos escorted them all to their seats. From there, the flight crew took over as de-facto bridesmaids and groomsman.

Los Angeles-based Flight Attendants Katie Latini, Sean Blue, Rosie Silverman and Jennifer Metcalfe each had an important part to play. Katie oversaw logistics while Sean and Rosie served champagne, food and sweets. At the same time, Jennifer crafted a bouquet out of tissue paper for Olana to hold.

Olana and Mark's make shift wedding bands

There was a cardboard cake-topper courtesy of Alana and, as stand-ins for the wedding rings, metal pipe fittings that Arland had picked up at a hardware store before they left. Arland led the couple through their vows, after which the other customers showered them with congratulations. Before they were even west of the Rockies, Mark and Olana were officially newlyweds.

"Everything materialized so beautifully and so quickly, and we owe it all to each and every one of these exceptional United [employees]," Arland said in his letter. "From their hearts, they all just quietly and expertly came together to make a singular and beautiful lifetime memory for our entire family, especially Olana and Mark!"

Beach or mountains? Take your pick with our newly announced routes to the West Coast, the Rocky Mountains and the Caribbean

By Matt Adams , November 21, 2019

We will continue building out our already expansive route network next year, adding flights to some attractive leisure destinations in the United States and the Caribbean.

Our hometown hub, Chicago O'Hare International Airport, will be the beneficiary of three of those new routes, which include Santa Barbara, California; Pasco, Washington; and Vail, Colorado. Rounding it out, United will add service from Denver to Nassau, Bahamas, and from Houston to Spokane, Washington. Tickets for all of these destinations are on sale now.

Colorful houses in Nassau

The Denver-Nassau route will begin on March 7, 2020, followed by Chicago-Santa Barbara, Chicago-Pasco, Chicago-Vail and Houston-Spokane on June 4. When that time comes, United will be the only airline offering nonstop service between Denver and Nassau and Chicago and Pasco.

All of these routes will open up a world of connection possibilities for customers living in each market. They'll also be scheduled to give flyers optimal arrival and departure time options. For instance, a passenger going from Chicago to Santa Barbara will have a flight option that departs O'Hare at 7:45 p.m. local time, arriving at Santa Barbara Airport at 10:30 p.m. That's ideal for business travelers.

"We want to offer customers the very best schedule, the best network and the most flight options in the industry," said Ankit Gupta, United's vice president of Domestic Network Planning.

The Boeing 737-800 aircraft will serve the Denver-Nassau route. Passengers going from Chicago to Santa Barbara and from Chicago to Vail will fly on the 737-700. United's 76-seat Embraer 175 aircraft, equipped with United First, Economy Plus and United Economy class seats, will operate on the Chicago-Pasco and Houston-Spokane routes.

You'll find flight times and additional details in the grid below. For more information and to book your tickets, visit united.com or download the United mobile app.

Depart

Arrive

Frequency

Duration

Chicago (ORD)

7:45 p.m.

Santa Barbara (SBA)

10:30 p.m.

Daily

Year-round

SBA

11:20 p.m.

ORD

5:20 a.m.

Daily

Year-round

ORD

8:00 p.m.

Pasco (PSC)

10:24 p.m.

Daily

Year-round

PSC

11:38 p.m.

ORD

5:20 a.m.

Daily

Year-round

ORD

4:00 p.m.

Vail/Eagle (EGE)

5:54 p.m.

Daily

Summer seasonal

(June 4 through September 6, 2020)

EGE

9:00 a.m.


ORD

12:45 p.m.

Daily

Summer seasonal

(June 4 through September 7, 2020)

Denver (DEN)

9:56 a.m.

Nassau (NAS)

4:00 p.m.

Once a week on Saturdays

Year-round

(with a break from mid-August through late-October)

NAS

11:37 a.m.

DEN

2:43 p.m.

Once a week on Saturdays

Year-round

(with a break from mid-August through late-October)

Houston (IAH)

9:32 p.m.

Spokane (GEG)

11:32 p.m.

Daily

Summer seasonal

(June 4 through August 17, 2020)

GEG

11:55 p.m.

IAH

6:17 a.m.

Daily

Summer seasonal

(June 4 through August 17, 2020)

Reflecting on Veterans Day: a message from our CEO Oscar Munoz

By Oscar Munoz, CEO, United Airlines , November 11, 2019

Right now, around the world, brave members of America's armed forces are on duty, defending our freedom and upholding our values.

When not laser-focused on the mission at hand, they're looking forward to the day when their service to our nation is fulfilled and they can reunite with their families.

They are also imagining how they can use their hard-earned skills to build an exciting, rewarding and important career when they return home.

I want them to look no further than United Airlines.

That's why we are focused on recruiting, developing and championing veterans across our company, demonstrating to our returning women and men in uniform that United is the best possible place for them to put their training, knowledge, discipline and character to the noblest use.

They've developed their knowledge and skills in some of the worst of times. We hope they will use those skills to keep United performing at our best, all of the time.

That's why we are accelerating our efforts to onboard the best and the brightest, and substantially increasing our overall recruitment numbers each year.

We recently launched a new sponsorship program to support onboarding veterans into United and a new care package program to support deployed employees. It's one more reason why United continues to rank high - and rise higher - as a top workplace for veterans. In fact, we jumped 21 spots this year on Indeed.com's list of the top U.S workplaces for veterans. This is a testament to our increased recruiting efforts, as well as our efforts to create a culture where veterans feel valued and supported.

We use the special reach and resources of our global operations to partner with outstanding organizations. This is our way of stepping up and going the extra mile for all those who've stepped forward to answer our nation's call.

We do this year-round, and the month of November is no exception; however, it is exceptional, especially as we mark Veterans Day.

As we pay tribute to all Americans who have served in uniform and carried our flag into battle throughout our history, let's also keep our thoughts with the women and men who are serving around the world, now. They belong to a generation of post-9/11 veterans who've taken part in the longest sustained period of conflict in our history.

Never has so much been asked by so many of so few.... for so long. These heroes represent every color and creed. They are drawn from across the country and many immigrated to our shores.

They then freely choose to serve in the most distant and dangerous regions of the world, to protect democracy in its moments of maximum danger.

Wherever they serve - however they serve - whether they put on a uniform each day, or serve in ways which may never be fully known, these Americans wake up each morning willing to offer the "last full measure of devotion" on our behalf.

Every time they do so, they provide a stunning rebuke to the kinds of voices around the world who doubt freedom and democracy's ability to defend itself.

Unfortunately, we know there are those who seem to not understand – or say they do not - what it is that inspires a free people to step forward, willing to lay down their lives so that their country and fellow citizens might live.

But, we – who are both the wards and stewards of the democracy which has been preserved and handed down to us by veterans throughout our history – do understand.

We know that inciting fear and hatred of others is a source of weakness, not strength. And such divisive rhetoric can never inspire solidarity or sacrifice like love for others and love of country can.

It is this quality of devotion that we most honor in our veterans - those who have served, do serve and will serve.

On behalf of a grateful family of 96,000, thank you for your service.

Humbly,

Oscar

United named a top workplace for veterans

By The Hub team , November 10, 2019

Each year around Veterans Day, Indeed, one of the world's largest job search engines, rates companies based on actual employee reviews to identify which ones offer the best opportunities and benefits for current and former U.S. military members. Our dramatic improvement in the rankings this year reflects a stronger commitment than ever before to actively recruiting, developing and nurturing veteran talent.

"We've spent a lot of time over the past 12 months looking for ways to better connect with our employees who served and attract new employees from the military ranks," said Global Catering Operations and Logistics Managing Director Ryan Melby, a U.S. Army veteran and the president of our United for Veterans business resource group.

"Our group is launching a mentorship program, for instance, where we'll assign existing employee-veterans to work with new hires who come to us from the armed forces. Having a friend and an ally like that, someone who can help you translate the skills you picked up in the military to what we do as a civilian company, is invaluable. That initiative is still in its infancy, but I'm really optimistic about what it can do for United and for our veteran population here."

Impressively, we were the only one of our industry peers to move up on the list, further evidence that we're on a good track as a company.

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