One Fine Day: Nashville - United Hub
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One fine day: Nashville

By The Hub team, May 16, 2017

Story by Justin Goldman | Rhapsody April 2017

You're in town for business, but you have the day off. Go!

8 a.m. “Mind your own biscuits, and life will be gravy," sang Kacey Musgraves, and you can't start a day in the South better than with those two ingredients. There's always a line at Biscuit Love, in the trendy Gulch neighborhood, but the wait is worth it for the Southern Benny, a flaky biscuit topped with eggs, smoky ham, and gooey sausage gravy.

9:30 a.m. “Nashville Skyline" was the title of Bob Dylan's 1969 country album, and the best place to take in that cityscape is through the panoramic window of your suite at the Thompson Nashville. The hotel, which opened across the street from Biscuit Love in October, is a 12-story swoosh of glass with an industrial-by-way-of-Deco feel and an über-hip rooftop bar.

Whiskey bottles from Corsair Distillery

11 a.m.“I got them ol' South Nashville blues again," Steve Earle sang about his vagrant days—except now the Gulch and the adjacent 12 South neighborhood are more SoHo than Skid Row. Buy LPs cut on-site at Third Man Records, the store and studio Jack White opened in 2009, and then dig through the racks of clothes and knickknacks at Savant Vintage. (Pass on those snakeskin boots and you'll regret it.)

12:30 p.m. “I'm an Indian outlaw," sang Tim McGraw, and although he wasn't talking about the subcontinent, Maneet Chauhan can probably relate. The Food Network star and chef/co-owner of Chauhan Ale & Masala House, tucked among warehouses and train tracks just across Broadway from the Gulch, turns the classic Southern meat-and-three lunch on its ear with a thali platter featuring an Indian-style meat and three sides, such as raita, daal, and chutney.

2 p.m. “No letter in the mail today," sang Bill Monroe. There actually is still a small branch office in the old Art Deco post office building on Broadway, but the draw here is the Frist Center for the Visual Arts. The former sorting rooms are now gallery spaces that host rotating shows—recent exhibitions have included works by Harmony Korine, Irving Penn, and Michelangelo.

The Frist Center for the Visual Arts

5 p.m. “You're as smooth as Tennessee whiskey," sang George Jones, and for the smoothest of the Volunteer State's brown ambrosia, take a tour of the Corsair Distillery, which opened in the Wedgewood-Houston neighborhood in 2008 and has since won a barrel full of awards for its creations, including a quinoa whiskey and a pumpkin spice moonshine. Be careful during your tasting—the tour guides are generous with their pours.

7 p.m. “There'll be guitars and fiddles and banjo pickin' too … At the Grand Ole Opry ev'ry Saturday night," sang Jimmy Martin. Even if you're not in town on Opry night, catch a show at the concert series' traditional home, the Ryman Auditorium. The church-pew-seated venue, which celebrates its 125th birthday this year, has hosted everyone from the Carter Family to Ke$ha.

9:30 p.m. “Those Carolina stars are shining bright," sang Tony Rice, and you'll surely agree if you eat at Husk. James Beard Award winner Sean Brock expanded here from Charleston in 2013, and his locally driven cooking—the menu changes daily based on available ingredients—is still the talk of the town. It's impossible to go wrong here, but you really can't go wrong with grilled White Stone oysters, Cheerwine-glazed pork sliders, and blackened catfish with rock shrimp étouffée.

11 p.m. “Drink a round to Nashville before they tear it down," sang Gillian Welch, and you should do so at Patterson House. The cocktail lounge is in an old Craftsman house, but with its tin ceiling, dim lights, and inventive drinks it feels like a place you'd find behind an unmarked door on Manhattan's Lower East Side. Tilt back a barrel-aged Whiskey Smash and toast to Music City.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

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