One Fine Day: Nashville - United Hub
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One fine day: Nashville

By The Hub team, May 16, 2017

Story by Justin Goldman | Rhapsody April 2017

You're in town for business, but you have the day off. Go!

8 a.m. “Mind your own biscuits, and life will be gravy," sang Kacey Musgraves, and you can't start a day in the South better than with those two ingredients. There's always a line at Biscuit Love, in the trendy Gulch neighborhood, but the wait is worth it for the Southern Benny, a flaky biscuit topped with eggs, smoky ham, and gooey sausage gravy.

9:30 a.m. “Nashville Skyline" was the title of Bob Dylan's 1969 country album, and the best place to take in that cityscape is through the panoramic window of your suite at the Thompson Nashville. The hotel, which opened across the street from Biscuit Love in October, is a 12-story swoosh of glass with an industrial-by-way-of-Deco feel and an über-hip rooftop bar.

Whiskey bottles from Corsair Distillery

11 a.m.“I got them ol' South Nashville blues again," Steve Earle sang about his vagrant days—except now the Gulch and the adjacent 12 South neighborhood are more SoHo than Skid Row. Buy LPs cut on-site at Third Man Records, the store and studio Jack White opened in 2009, and then dig through the racks of clothes and knickknacks at Savant Vintage. (Pass on those snakeskin boots and you'll regret it.)

12:30 p.m. “I'm an Indian outlaw," sang Tim McGraw, and although he wasn't talking about the subcontinent, Maneet Chauhan can probably relate. The Food Network star and chef/co-owner of Chauhan Ale & Masala House, tucked among warehouses and train tracks just across Broadway from the Gulch, turns the classic Southern meat-and-three lunch on its ear with a thali platter featuring an Indian-style meat and three sides, such as raita, daal, and chutney.

2 p.m. “No letter in the mail today," sang Bill Monroe. There actually is still a small branch office in the old Art Deco post office building on Broadway, but the draw here is the Frist Center for the Visual Arts. The former sorting rooms are now gallery spaces that host rotating shows—recent exhibitions have included works by Harmony Korine, Irving Penn, and Michelangelo.

The Frist Center for the Visual Arts

5 p.m. “You're as smooth as Tennessee whiskey," sang George Jones, and for the smoothest of the Volunteer State's brown ambrosia, take a tour of the Corsair Distillery, which opened in the Wedgewood-Houston neighborhood in 2008 and has since won a barrel full of awards for its creations, including a quinoa whiskey and a pumpkin spice moonshine. Be careful during your tasting—the tour guides are generous with their pours.

7 p.m. “There'll be guitars and fiddles and banjo pickin' too … At the Grand Ole Opry ev'ry Saturday night," sang Jimmy Martin. Even if you're not in town on Opry night, catch a show at the concert series' traditional home, the Ryman Auditorium. The church-pew-seated venue, which celebrates its 125th birthday this year, has hosted everyone from the Carter Family to Ke$ha.

9:30 p.m. “Those Carolina stars are shining bright," sang Tony Rice, and you'll surely agree if you eat at Husk. James Beard Award winner Sean Brock expanded here from Charleston in 2013, and his locally driven cooking—the menu changes daily based on available ingredients—is still the talk of the town. It's impossible to go wrong here, but you really can't go wrong with grilled White Stone oysters, Cheerwine-glazed pork sliders, and blackened catfish with rock shrimp étouffée.

11 p.m. “Drink a round to Nashville before they tear it down," sang Gillian Welch, and you should do so at Patterson House. The cocktail lounge is in an old Craftsman house, but with its tin ceiling, dim lights, and inventive drinks it feels like a place you'd find behind an unmarked door on Manhattan's Lower East Side. Tilt back a barrel-aged Whiskey Smash and toast to Music City.

Adjusting to Customer Demand, United Adds New Nonstop Service to Florida

By United Newsroom, August 12, 2020

CHICAGO, Aug. 12, 2020 /PRNewswire/ -- United Airlines today announced plans to add up to 28 daily nonstop flights this winter connecting customers in Boston, Cleveland, Indianapolis, Milwaukee, New York/LaGuardia, Pittsburgh and Columbus, Ohio to four popular Florida destinations. The new, nonstop flights reflect United's continuing strategy to aggressively, and opportunistically manage the impact of COVID-19 by increasing service to destinations where customers most want to fly.

Entertainment for all

By The Hub team, August 04, 2020

Our Marketing Inflight Entertainment and Connectivity team and Bridge, our Business Resource Group (BRG) for people with all abilities, partnered together to test and provide feedback on our award-winning seatback inflight entertainment (IFE) system.

Aptly named "Entertainment for all," our new seatback IFE system offers the an extensive suite of accessibility features, allowing for unassisted use by people of all visual, hearing, mobility and language abilities.

"It's nice to know that I can get on a plane and pick my favorite entertainment to enjoy, just like every customer," said Accessibility Senior Analyst and Developer and Bridge Chief of Staff Ray C., who is blind.

"As a deaf employee, the closed captioning availability on board our aircraft is something I value greatly," added Information Technology Analyst Greg O. "The new IFE further cements United's visibility within the deaf community and elsewhere. It makes me proud to be an employee."

Accessibility features of the new IFE include a text-to-speech option, explore by touch, customizable text size, screen magnification, color correction and inversion modes, and alternative navigation options for those unable to swipe or use a handset. For hearing-impaired and non-English-speaking passengers, customization options provide the ability for customers to be served content and receive inflight notifications based on their preferences and settings —with closed captions, with subtitles or in the language of their choice from the 15 languages supported. Our "Entertainment for all" system won the Crystal Cabin Award in 2019, and recently, the Dr. Margaret Pfanstiehl Research and Development Award for Audio Description by the American Council of the Blind.

"This really showed the benefits of partnering with BRGs in helping us improve products and services for our customers and employees," said Inflight Entertainment and Connectivity Senior Manager Corinne S. "Even though we have been recognized with awards for our IFE accessibility features, we are not resting on our laurels but continuing to work towards improving the inflight entertainment experience for all of our customers to ensure entertainment is available for all."

Shaping an inclusive future with Special Olympics

By The Hub team, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at jointherevolution.org/pledge.

And be sure to check out Daniel's podcast The Special Chronicles.

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