Get the facts about the O'Hare expansion plan - United Hub

O'Hare expansion: A win for customers

By United Airlines, March 07, 2018


ORD expansion plan

United supports the ambitious and necessary O'Hare Expansion Plan

The history of Chicago's remarkable progress is the story of how we have worked together to achieve things essential to serving our local, national and global communities. We at United Airlines believe Mayor Emanuel's ambitious and necessary O'Hare Expansion Plan advances this tradition.

This is why Mayor Emanuel's blueprint for O'Hare's future is one of the city's most important initiatives – with the promise of jobs, economic growth, operational improvements and customer enhancements. It ensures continued competitive balance by protecting O'Hare's unique status as America's only dual-hub airport. The agreement provides benefits for all carriers at O'Hare by allowing all airlines to compete for gates and grow in the future.

Chicago has been our hometown for nearly 80 years and we have a long, proud history here. It is home to our global corporate and operational headquarters, commanding one of the city's largest real estate footprints. We are among the city's largest private employers, and more than 15,000 local employees and their families live, work and play here.O'Hare is United's largest hub, and all 88,000 of our employees worldwide support the O'Hare expansion agreement. It reflects our commitment to our employees, customers and the City of Chicago and its residents. It also underscores our belief that connecting people and engaging local communities makes a difference. We thank you for championing this bold expansion plan.

We strive to be a distinguished and dependable citizen. Chicago is where we support dozens of vital community organizations – from the Adler Planetarium and After School Matters to Year UP and Youth Guidance – and to which we gave over $3.3 million in 2017. It explains why, among other endeavors, we flew 22 Chicago Fire Department members last year to Puerto Rico to provide needed supplies and equipment after Hurricanes Irma and Maria. Most of the fire personnel had personal ties to family and friends there.

We also actively assist with significant civic initiatives to further enhance our city and its growing reputation as the country's relocation magnet for business, achieving the distinction as the nation's No. 1 city for corporate growth for the fifth consecutive year.

The current O'Hare expansion plan promises to underline our slogan, Chicago: Second to None. And it will help guarantee that your hometown airline will prosper and bring more quality jobs and economic activity to our city.

United Makes it Easier for Customers to Find and Use Travel Credits

The airline offers customers the most transparent and user-friendly options in the industry to encourage and simplify using travel credits
By United Newsroom, September 23, 2021

CHICAGO, Sept. 23, 2021 /PRNewswire/ -- United today announced it is giving customers even more flexibility when they need to rebook their travel by helping them to find and use their travel credits. United is the only airline to make it easy for customers to use their credits by automatically displaying them as a payment option during the checkout process. This functionality will be available for MileagePlus® members first and the airline is working to roll it out to all customers in the near future. Also, beginning next week, United will be the first to let customers use their travel credits for extra legroom seats and to pre-pay for checked baggage.

United Airlines Plans to Begin Flights Between Washington, D.C. and Lagos, Nigeria in November

United to operate the first ever nonstop flight between Washington, D.C. and Lagos and offer more flights between D.C. and Africa than any other carrier
By United Newsroom, September 17, 2021

CHICAGO, Sept. 17, 2021 /PRNewswire/ -- United Airlines announced today that new service between Washington, D.C. and Lagos, Nigeria will begin November 29 (subject to government approval). The airline will operate three weekly flights connecting the U.S. capital to Nigeria's largest city, which is also the top Western African destination for U.S-based travelers. Tickets will be available for sale on united.com and the United app this weekend.

United, Honeywell Invest in New Clean Tech Venture from Alder Fuels, Powering Biggest Sustainable Fuel Agreement in Aviation History

United agrees to purchase 1.5 billion gallons of sustainable aviation fuel (SAF) over 20 years - which is one and a half times the size of the rest of the world's airlines' publicly announced SAF commitments combined
By United Newsroom, September 09, 2021

CHICAGO and DES PLAINES, Ill., Sept. 9, 2021 /PRNewswire/ -- United and Honeywell today announced a joint multimillion-dollar investment in Alder Fuels – a cleantech company that is pioneering first-of-its-kind technologies for producing sustainable aviation fuel (SAF) at scale by converting abundant biomass, such as forest and crop waste, into sustainable low-carbon, drop-in replacement crude oil that can be used to produce aviation fuel. When used together across the fuel lifecycle, the Alder technologies, coupled with Honeywell's Ecofining™ process, could have the ability to produce a carbon-negative fuel at spec with today's jet fuel. The goal of the technologies is to produce fuel that is a 100% drop-in replacement for petroleum jet fuel.

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