Get the facts about the O'Hare expansion plan - United Hub

O'Hare expansion: A win for customers

By United Airlines, March 07, 2018


ORD expansion plan

United supports the ambitious and necessary O'Hare Expansion Plan

The history of Chicago's remarkable progress is the story of how we have worked together to achieve things essential to serving our local, national and global communities. We at United Airlines believe Mayor Emanuel's ambitious and necessary O'Hare Expansion Plan advances this tradition.

This is why Mayor Emanuel's blueprint for O'Hare's future is one of the city's most important initiatives – with the promise of jobs, economic growth, operational improvements and customer enhancements. It ensures continued competitive balance by protecting O'Hare's unique status as America's only dual-hub airport. The agreement provides benefits for all carriers at O'Hare by allowing all airlines to compete for gates and grow in the future.

Chicago has been our hometown for nearly 80 years and we have a long, proud history here. It is home to our global corporate and operational headquarters, commanding one of the city's largest real estate footprints. We are among the city's largest private employers, and more than 15,000 local employees and their families live, work and play here.O'Hare is United's largest hub, and all 88,000 of our employees worldwide support the O'Hare expansion agreement. It reflects our commitment to our employees, customers and the City of Chicago and its residents. It also underscores our belief that connecting people and engaging local communities makes a difference. We thank you for championing this bold expansion plan.

We strive to be a distinguished and dependable citizen. Chicago is where we support dozens of vital community organizations – from the Adler Planetarium and After School Matters to Year UP and Youth Guidance – and to which we gave over $3.3 million in 2017. It explains why, among other endeavors, we flew 22 Chicago Fire Department members last year to Puerto Rico to provide needed supplies and equipment after Hurricanes Irma and Maria. Most of the fire personnel had personal ties to family and friends there.

We also actively assist with significant civic initiatives to further enhance our city and its growing reputation as the country's relocation magnet for business, achieving the distinction as the nation's No. 1 city for corporate growth for the fifth consecutive year.

The current O'Hare expansion plan promises to underline our slogan, Chicago: Second to None. And it will help guarantee that your hometown airline will prosper and bring more quality jobs and economic activity to our city.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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