ORD Wait Times, in Real Time - United Hub

O'Hare wait times, in real time

By The Hub team

We have partnered with TSA and are working closely with them to bring new technology to security checkpoints, which will help reduce processing times and provide more information to those waiting in line. In February at Chicago's O'Hare International Airport, we launched a new wait time display system that helps inform passengers of expected security wait times and to further help them find their way to the correct checkpoint on their boarding pass from wherever they enter our lobby.

This innovative new technology calculates expected wait times by monitoring passenger throughput in each checkpoint. Screens positioned throughout our Terminal 1 lobby inform passengers of expected time to clear the security process, while also helping them navigate to the three different checkpoints in our lobby – Premier, PreCheck, and standard screening.

"Our new wait-time system now allows us to provide passengers with timely security information and peace of mind as they walk into the lobby and begin their journey, emphasizing our core4 standards of caring and efficient in another key part of the travel experience," said United's Customer Service Delivery Innovation Senior Analyst Paul Schrader.

The wait time display system will also help TSA optimize its resources by providing insights into checkpoint performance metrics and is just the latest in our other partnership efforts with TSA at O'Hare, including testing computed tomography scanners and installing Automated Screening Lanes to improve the screening experience.

Customers can currently see estimated wait times on our websites for Denver International Airport and San Francisco International airport. We are constantly assessing ways to improve the security experience for our customers, and the long term goal is to have wait time display systems active at all of our domestic U.S. hubs.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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