ORD Wait Times, in Real Time - United Hub

O'Hare wait times, in real time

By The Hub team

We have partnered with TSA and are working closely with them to bring new technology to security checkpoints, which will help reduce processing times and provide more information to those waiting in line. In February at Chicago's O'Hare International Airport, we launched a new wait time display system that helps inform passengers of expected security wait times and to further help them find their way to the correct checkpoint on their boarding pass from wherever they enter our lobby.

This innovative new technology calculates expected wait times by monitoring passenger throughput in each checkpoint. Screens positioned throughout our Terminal 1 lobby inform passengers of expected time to clear the security process, while also helping them navigate to the three different checkpoints in our lobby – Premier, PreCheck, and standard screening.

"Our new wait-time system now allows us to provide passengers with timely security information and peace of mind as they walk into the lobby and begin their journey, emphasizing our core4 standards of caring and efficient in another key part of the travel experience," said United's Customer Service Delivery Innovation Senior Analyst Paul Schrader.

The wait time display system will also help TSA optimize its resources by providing insights into checkpoint performance metrics and is just the latest in our other partnership efforts with TSA at O'Hare, including testing computed tomography scanners and installing Automated Screening Lanes to improve the screening experience.

Customers can currently see estimated wait times on our websites for Denver International Airport and San Francisco International airport. We are constantly assessing ways to improve the security experience for our customers, and the long term goal is to have wait time display systems active at all of our domestic U.S. hubs.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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