Oscar shares ‘proof, not promises’ at aviation conference - United Hub
company

Oscar shares ‘proof, not promises’ at aviation conference

By The Hub team, March 15, 2017

At the JP Morgan Aviation, Transportation and Industrials Conference in New York today, our CEO, Oscar Munoz highlighted the progress we've been making in delivering "proof, not promises" since we rolled out our corporate strategy on Investor Day: to be the best airline in the world for our employees, customers and investors.

Here's a brief recap of what Oscar presented:

Earning employee trust and elevating leadership We've re-engaged our front-line workforce and we believe we have built the best executive team in the industry. "When you travel with United, and you interact with anybody from our company, and you ask them how they're feeling about their company and their future, you're gonna see some more positivity than you've seen before."

Improving operational reliability We made significant improvements on all operating metrics in 2016, and 2017 is shaping up to be another great year.

Creating the world's leading network – We have the best network potential given our airport hub positioning in the five largest markets in the U.S. We're going to start realizing our network potential by improving connectivity through our hubs and by competing and winning in our local hub markets by offering products and flight times that appeal to customers, especially frequent business travelers.

Delivering a highly competitive and profitable customer experience From products like Basic Economy to United PolarisSM business class, we plan to win back customers — and win new ones — across the price spectrum with differentiated products. Of the marketing investment in Polaris, Oscar said, "We should make a big deal of it; it's transformative. The pride from our employee base about seeing things like this in the press, going from what used to be 'What's wrong with United?' to an exciting 'What's next?' has been part of the overall strategy to reengage and get our employees a lot more enthusiastic about what they've done. It's not just about the customers, it's also about the employees and the pride they take in the product."

Powering our business through technology IT represents our largest capital expenditure on an annual basis. "The apps that we provided to our employees are terrific. You don't see it [as customers], but you're going to feel it. Because one of the things that's important in a huge, operational logistics company is really around communicating."

Building our future through financial strength Oscar spoke about questions he received early in his tenure about whether United should just cede ground and accept that we're always going to be number two in terms of margin: "We have a defined strategy with specific points that we think we can close the gap. All other things being equal, I understand the math that people worry about, but we have initiatives that are worth sizable amounts of money that can generate returns to shareholders and close this margin gap."

Revenue and capacity Close-in bookings have remained strong, and a new revenue management system is on the horizon for later this year. We now expect full-year 2017 consolidated capacity growth to be 2.5-3.5 percent, versus our prior guidance of 1-2 percent, to align with our summer schedule plans. We also announced that we have lowered our full-year 2017 non-fuel cost per available seat mile guidance from 3.5-4.5 percent to 2.5-3.5 percent.

You can view the presentation and an archived version of the full webcast on ir.united.com.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

Scroll to top