Oscar shares ‘proof, not promises’ at aviation conference - United Hub
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Oscar shares ‘proof, not promises’ at aviation conference

By The Hub team, March 15, 2017

At the JP Morgan Aviation, Transportation and Industrials Conference in New York today, our CEO, Oscar Munoz highlighted the progress we've been making in delivering "proof, not promises" since we rolled out our corporate strategy on Investor Day: to be the best airline in the world for our employees, customers and investors.

Here's a brief recap of what Oscar presented:

Earning employee trust and elevating leadership We've re-engaged our front-line workforce and we believe we have built the best executive team in the industry. "When you travel with United, and you interact with anybody from our company, and you ask them how they're feeling about their company and their future, you're gonna see some more positivity than you've seen before."

Improving operational reliability We made significant improvements on all operating metrics in 2016, and 2017 is shaping up to be another great year.

Creating the world's leading network – We have the best network potential given our airport hub positioning in the five largest markets in the U.S. We're going to start realizing our network potential by improving connectivity through our hubs and by competing and winning in our local hub markets by offering products and flight times that appeal to customers, especially frequent business travelers.

Delivering a highly competitive and profitable customer experience From products like Basic Economy to United PolarisSM business class, we plan to win back customers — and win new ones — across the price spectrum with differentiated products. Of the marketing investment in Polaris, Oscar said, "We should make a big deal of it; it's transformative. The pride from our employee base about seeing things like this in the press, going from what used to be 'What's wrong with United?' to an exciting 'What's next?' has been part of the overall strategy to reengage and get our employees a lot more enthusiastic about what they've done. It's not just about the customers, it's also about the employees and the pride they take in the product."

Powering our business through technology IT represents our largest capital expenditure on an annual basis. "The apps that we provided to our employees are terrific. You don't see it [as customers], but you're going to feel it. Because one of the things that's important in a huge, operational logistics company is really around communicating."

Building our future through financial strength Oscar spoke about questions he received early in his tenure about whether United should just cede ground and accept that we're always going to be number two in terms of margin: "We have a defined strategy with specific points that we think we can close the gap. All other things being equal, I understand the math that people worry about, but we have initiatives that are worth sizable amounts of money that can generate returns to shareholders and close this margin gap."

Revenue and capacity Close-in bookings have remained strong, and a new revenue management system is on the horizon for later this year. We now expect full-year 2017 consolidated capacity growth to be 2.5-3.5 percent, versus our prior guidance of 1-2 percent, to align with our summer schedule plans. We also announced that we have lowered our full-year 2017 non-fuel cost per available seat mile guidance from 3.5-4.5 percent to 2.5-3.5 percent.

You can view the presentation and an archived version of the full webcast on ir.united.com.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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