Oscar Speaks at U.S. Aviation Summit - United Hub

Oscar talks innovation, ATC modernization and a level playing field at U.S. aviation summit

By The Hub team, March 02, 2017

Our CEO, Oscar Munoz, participated in a keynote discussion at the U.S. Chamber of Commerce Aviation Summit today with Carol Hallett, counselor to the U.S. Chamber and former president and CEO of the Air Transport Association of America (now known as Airlines for America). He joined more than 800 experts and leaders from all sectors of the aviation community in discussing critical issues facing the industry.

Of the opportunities for jobs in aviation, he said he was "cautiously bullish" and "optimistic," noting the creation of tens of thousands of aviation-related jobs in a healthy and competitive global industry. During the conversation, Oscar compared the current state of air traffic control to "having a gravel road when we need a highway. You would never drive your Ferrari on a gravel road. We're very supportive as a company" of ATC reform.

He also highlighted United's approach to innovation, which he called "relevant innovation — what is relevant to us today that we can actively move forward." From providing tools that link employees above and below the wing to the information they need to better serve our customers, Oscar said, "Innovation is the key. It doesn't have to be something new and shiny and opulent, it has to be constantly forward thinking. We should march forward with technology, but create technology that is relevant today."

Of the planned launch this month of Emirates Airline's service from Athens, Greece to Newark, Oscar noted his fact-based approach to examining the evidence around massive government subsidization of the three state-owned Gulf carriers — Qatar Airways, Etihad Airways and Emirates — and the harm this would cause to U.S. airlines and U.S. jobs. "Facts tend to overcome a lot of emotion and a lot of bias," Oscar said. "There are hundreds of thousands of employees who have been through hell and back in the history of the airline industry here in America, and all of a sudden in the last couple of years they're enjoying the benefits of an industry that's doing so well. To start edging away from that, and the potential for an un-level playing field and its competitive impact on their roles, you're going to have a huge uproar from Americans. If there's any question about where United stands, we are in the camp of supporting our people."

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

United Zoom backgrounds for AvGeeks

By The Hub team, October 27, 2020

Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.

Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.


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