A Message from Oscar: Standing Up For What's Right, For Each Other - United Hub
Company

A message from Oscar: Standing up for what's right, for each other

By Oscar Munoz, Executive Chairman, United Airlines Holdings, Inc., December 11, 2017

Dear United team,

Whether it's equal pay or access to education, parity with regard to leadership at the top of corporations or government, our society will only progress as far and fast as our sisters and daughters enjoy the same rights, respect and opportunities as our brothers and sons. At United, we know we can't be the company we want and need to be unless we make the best of all our colleagues' energy and skills by promoting diversity and equality throughout our ranks, from our officer corps to the front line. Achieving this goal is a journey, not a destination itself, and while we know we have further to go, this is something I am personally committed to and have prioritized for our officer team.

Treating one another with common decency and respect, especially in the workplace -- that's simply table stakes and should be the expectation everywhere. Unfortunately, as we know, in too many places it is the exception, not the expectation it ought to be. So, we must endeavor to make further progress.

And that progress has indeed been advanced, more powerfully recently as we've finally begun to have an honest and long overdue national conversation about sexual harassment in the workplace. That we are only now beginning to come to terms with the full magnitude of this problem -- in this day and age -- is galling and should incite us all to raise our voices on behalf of our shared values.

I want to applaud one voice in particular that was raised yesterday. Sara Nelson, the International President of the Association of Flight Attendants, released an op-ed in the Washington Post about sexual harassment in the airline industry. I want to add my voice to hers, along with a chorus of more than 90,000 United team members around the world, who adamantly believe that sexual harassment, inappropriate behavior, intimidation or predation have absolutely no place anywhere in our society -- including, and especially, in our industry and on our aircraft.

As Sara wrote in her piece yesterday, when it comes to our flight attendants, they have a special responsibility to serve all our customers while ensuring the highest levels of safety. Therefore, we have a special responsibility to them to ensure they can do their essential work in the most positive environment possible. We also need to understand that this obligation transcends gender. Indeed, this issue affects everyone; therefore, all of us have a role to play.

When you join the United team, or when you board a United flight, you can be sure that by doing so you are expressing your support of a company that backs up our words with our actions. There is no place for sexual harassment at United, and I am asking that you all join with me in making a commitment to zero tolerance for sexual harassment of any of our colleagues and customers.

But, again, this is only table stakes. The real question is how we cultivate an environment where all members of the United family can thrive and bring their whole selves to their work. This past week, I visited with leaders of uIMPACT, our women's business resource group, who have been doing great work to answer exactly that question. From refining the way we hire and promote talent to our family-centric policies, there are a lot of concrete ways that United can lead the way on these issues. More important than a change in policies is a change in mindset: one where we listen to one another, seek to understand rather than simply be understood ourselves, and realize the many ways - both subtle and overt - that each of us acts in ways that don't fully make us part of the solution.

This is not only a women's issue. It goes beyond distinctions of gender or class or race. It is an issue that affects all of us. And, therefore all of us need to be part of the conversation.

I, for one, am looking forward to participating in this conversation -- listening more than speaking -- in order to ensure that our policies reflect our values, that everyone feels empowered to report issues when they occur, and that we can live up to our principles and our potential.

Humbly,

Oscar

Celebrating immigration perspectives and diverse journeys

By The Hub team, September 25, 2020

From Sept. 15 through Oct. 15, the U.S. celebrates Hispanic Heritage Month, a chance to pay tribute to the history, culture and contributions that generations of Latinxs have paved to enrich U.S. history. It is also a reminder to celebrate our differences and spark difficult, yet important, conversations.

To kick off the month, UNITE, our multicultural business resource group for employees, did just that by hosting a panel discussion about the immigrant experience and what it means to be an immigrant in the U.S.

United Litigation and Managing Counsel Elizabeth Lopez, who is a pro bono immigration attorney, moderated the panel, and was joined by Ashley Huebner, Associate Director of Legal Services at the National Immigrant Justice Center (NIJC) and Magdalena Gonzalez, Program Manager, Leadership Development Programs at Hispanic Alliance for Career Enhancement. The three women shared their insights and personal stories, while addressing some misconceptions and highlighting the contributions of immigrants to our company and country.

Participants' headshots from United's Hispanic Heritage Month Panel From left to right, Elizabeth Lopez, Ashely Huebner and Magdalena Gonzalez

"I started to notice that there were things I was scared of doing, that I needed to be cautious," said Magdalena while sharing her personal experience as a DACA (Deferred Action for Childhood Arrivals) recipient. "My friends, who a majority of them are citizens, did not need to worry about that. As I was able to see that, I realized that, 'oh, there's so many things that revolve around not just being a DACA recipient but revolve around being a person with an undocumented status here in the United States.'"

United maintains a close relationship with the NIJC. In May of 2019, United co-hosted an asylum clinic put on by the legal services organization, where several attorneys and legal professionals were trained on representing asylum-seeking applicants. At the end of the clinic, members of our legal department were assigned an asylum case through the NIJC.

Litigation Managing Counsel Elizabeth Lopez, Commercial Transactions Counsel Tiffany Jaspers, Global Compliance and Ethics Counsel Nancy Jacobson and Employment Litigation Senior Manager Dorothy Karpierz were partnered with attorneys from the law firm of McDermott Will & Emery to take on an immigration case of a mother of three from Honduras. Recently, after a years-long court battle, the legal team was victorious, changing the life of the woman and her family.

United is committed to connecting people and uniting the world. Whether you're an immigrant, a child of immigrants or simply want to learn more about the immigrant experience in the U.S., discussions like these, related to this hot-button issue, are important to have in order to understand the human lives behind it.

Make your voice heard

By Brett J. Hart, September 22, 2020

Your voice matters. Voting is one of the most influential civic activities we can engage in as Americans. At United, our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. That's why we've long provided our employees with resources to help them get registered to vote.

This year, we're taking our support a step further as the official airline of the Commission on Presidential Debates (CPD). Since the start of the pandemic, we've overhauled our cleaning measures through a program we call United CleanPlusSM , and the CPD has placed their trust in United to fly Commission production staff to each of the four debates, starting with the first one on September 29, hosted by Cleveland Clinic and Case Western Reserve University.

Today, on National Voter Registration Day, we also want to make sure our customers have access to information about how to participate in the 2020 Election. Over the past several months, you've heard a lot from us about how the COVID-19 pandemic has changed air travel. We've learned that with some planning and extra effort, it's still possible — and safe. That's true of voting, too.

No matter which party you support or how you're planning to vote, we know our democracy will be stronger if you make your voice heard and make a plan to vote.

Best,

Brett J. Hart
President
United Airlines

United named to Year Up Opportunity Hall of Fame

By The Hub team, September 17, 2020

Since its launch 20 years ago, Year Up, one of our critical needs grant recipients, has helped more than 10,000 young adults gain access to corporate business and technical experience at large companies like United while offering the invaluable perspectives they bring with them.

On Wednesday, the nonprofit inducted United into its Opportunity Hall of Fame – a selection that occurs once every five years.

Year Up's mission is to help close the opportunity divide by providing urban young adults with the skills, experience and support that will empower them to reach their potential through professional careers and higher education. Since 2018, our partnership has allowed talented student learners the opportunity to gain corporate business experience and technical skill training at the airline while bringing their unique perspectives to our United family and culture. One of those students is Emily Lopez, who graduated from the Year Up program in January 2019 and was hired to be part of the United family as an analyst in Revenue Management.

"I moved from Venezuela to the United States in July 2016 and being a young immigrant with no resources can be difficult to pursue a career in a new country," said Emily.

After learning about Year Up and ultimately being accepted into the program, Emily landed an internship with United, an opportunity she is very grateful for.

Emily Lopez - Analyst, Pricing & Revenue Management

"Feedback from my mentors, coaches and managers was key during my internship phase and helped me convert my internship at United to a full-time position. I am grateful for the opportunity United has provided me and my Year Up Alumni colleagues to keep building a professional career within the company. I am so excited to continue building a professional career with the company and to see United being inducted to Year Up's Hall of Fame. Let's continue closing the opportunity divide!" said Emily.

Although the coronavirus pandemic has made this year's partnership a bit more difficult, we continue to do our part to support the Year Up student learners. Last month, we surprised 145 graduates of this year's Year Up Chicago program with roundtrip tickets to pursue career and networking opportunities within the United States.

"I've been personally honored and inspired to be an advocate for Year Up since I joined United," said CEO Scott Kirby. "This program gives young people from challenged backgrounds an opportunity to get their foot in the door as interns at United. This year's graduates are entering a challenging job landscape, but we have one thing that can help: a route network that provides easy access to major business markets across the United States."

Scroll to top