A World, United - United Hub

A world, United

By Oscar Munoz, Executive Chairman, United Airlines Holdings, Inc., June 04, 2019

With every customer we serve and each connection we make, we play an important role in helping knit the world closer together, bringing people and cultures into deeper conversation, and making our societies a more united place to live.

And, in many ways, the very nature of our service demands that we model a spirit of welcoming and courtesy, a commitment to understanding and caring for others. It's a spirit we hope to see become more the expectation in our society, rather than the exception.

Every year, more than 160 million passengers board United aircraft, representing the rich diversity of our inter-connected world. We strive to make sure each person is greeted by our United family with the same courtesy and kindness. And we believe that every person has a right to expect the very highest levels of service, regardless of belief or background, color or creed. Everyone should feel they belong on a United aircraft, bound by a universal respect for the dignity of all people, and we endeavor to find new, more meaningful ways to make sure our service reflects that ethical commitment.

For example, recently, United customers became the first of any U.S. airline to be able to book flights using gender options that are genuinely inclusive. But that's just a small snapshot of our overall efforts. In every corner of our company, from our pilots to our flight attendants, our airport workers to our corporate support staff (as well as the countless other departments and functions), United employees are dedicated to making sure we continue to fly higher for our customers and one another.

Having employees that bring their whole selves and talents to the workplace and feel welcome to be who they truly are creates a stronger, better company — one that you can be proud flying with. That ironclad commitment is the reason why United was once again recognized with a 100 percent score on the Human Rights Campaign's Corporate Equality Index. As we march with our United colleagues in Pride parades across the country this June, we should celebrate all that's changed for the better, while continuing to find new allies in the cause of equality and inclusivity.

Celebrating diversity.

Bringing people together. Forging new connections and fostering deeper respect across continents and cultures. In a time when we're of ten reminded of what divides us, these are the values that make us proud of what we do in serving our customers.

On behalf of the entire United family, thank you for choosing to fly with us. When you do so, you also express your belief in our core mission as a company: to connect people and help unite the world.



United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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