诚邀您体验全新的国际商务舱 - United Hub

诚邀您体验全新的国际商务舱

By United Airlines, November 22, 2016


从候机到降落,United Polaris 着力为您提供更出色的商务舱体验。在超过 350 名乘客和 50 名员工的共同参与下,美联航历经 12,000 小时的调研,成功推出 United Polaris 服务,致力为您量身打造商务舱体验,让您在机舱前端安享舒适睡眠。

United Polaris 为您带来全新的贵宾室候机体验、宽敞的机上座位和精心设计的储物空间、来自独家合作伙伴的配套设施、世界一流的机上餐饮、更加舒适且高度私密的舒适睡眠,以及其他更多非凡体验。

以"北极星"命名,这自古以来就是旅行者们在夜晚辨别方向的指示星。United Polaris 商务舱是一颗闪耀新星,非常值得期待和信任,乘客可享受到无与伦比的舒适和踏实睡眠。

出众的贵宾室候机体验

美好行程始于全新的 United Polaris 贵宾室,在这里,您可以坐享一方天地,放松休闲、恢复活力,也可以调整状态,在航班起飞前快速处理您的工作。淋浴设施配备 Soho House & Co 出品的 Cowshed 系列高级水疗产品,您可在此梳洗沐浴,随后在睡椅上放松休憩,独自沉浸在柔和的灯光和舒缓的背景声效中。另外,您还可选择在起飞前进餐,如此便可在登机之后快速入眠。我们为您提供多款佐餐佳酿,有精选珍藏葡萄酒、高级烈酒、精酿啤酒和手工调制的鸡尾酒可供选择。

注重睡眠体验的全新设计

我们全心致力于让您在飞行过程中获得充分休息,为此,我们投入大量时间,邀请真实乘客试睡新款座椅。我们采用可平躺式座椅,配备来自 Saks Fifth Avenue 精品百货店的定制奢华寝具以及其他睡眠配套设施,确保万事俱备,让您在 35,000 英尺高空也能安享整夜睡眠。同时,我们为您提供宽敞、先进的储物和活动空间,让您在睡眠之余亦可投入工作、享受餐饮,或者体验自选娱乐系统。

焕然一新的餐饮方案

从作为登机问候的香槟与松露巧克力,到定制式专属酒单,再到手工调制的血腥玛丽,都能让您体验到我们对机舱内服务做出的显著改进。就餐时间,您则可以享受到我们与 The Trotter Project 合作推出、富有地方特色的应季美食,体验严选名厨的精湛手艺。

Entertainment for all

By The Hub team, August 04, 2020

Our Marketing Inflight Entertainment and Connectivity team and Bridge, our Business Resource Group (BRG) for people with all abilities, partnered together to test and provide feedback on our award-winning seatback inflight entertainment (IFE) system.

Aptly named "Entertainment for all," our new seatback IFE system offers the an extensive suite of accessibility features, allowing for unassisted use by people of all visual, hearing, mobility and language abilities.

"It's nice to know that I can get on a plane and pick my favorite entertainment to enjoy, just like every customer," said Accessibility Senior Analyst and Developer and Bridge Chief of Staff Ray C., who is blind.

"As a deaf employee, the closed captioning availability on board our aircraft is something I value greatly," added Information Technology Analyst Greg O. "The new IFE further cements United's visibility within the deaf community and elsewhere. It makes me proud to be an employee."

Accessibility features of the new IFE include a text-to-speech option, explore by touch, customizable text size, screen magnification, color correction and inversion modes, and alternative navigation options for those unable to swipe or use a handset. For hearing-impaired and non-English-speaking passengers, customization options provide the ability for customers to be served content and receive inflight notifications based on their preferences and settings —with closed captions, with subtitles or in the language of their choice from the 15 languages supported. Our "Entertainment for all" system won the Crystal Cabin Award in 2019, and recently, the Dr. Margaret Pfanstiehl Research and Development Award for Audio Description by the American Council of the Blind.

"This really showed the benefits of partnering with BRGs in helping us improve products and services for our customers and employees," said Inflight Entertainment and Connectivity Senior Manager Corinne S. "Even though we have been recognized with awards for our IFE accessibility features, we are not resting on our laurels but continuing to work towards improving the inflight entertainment experience for all of our customers to ensure entertainment is available for all."

Shaping an inclusive future with Special Olympics

By The Hub team, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at jointherevolution.org/pledge.

And be sure to check out Daniel's podcast The Special Chronicles.

United works with partners to send food to USDA food bank

By The Hub team, July 23, 2020

In collaboration with food-logistics company Commodity Forwarders Inc. (CFI), United moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program. This new program was created to provide critical support to consumers impacted by the COVID-19 global pandemic.

A variety of fresh fruits were transported from Los Angeles (LAX) to Guam (GUM) on United's newly introduced, non-stop cargo-only flight – a route added to meet cargo demand during the COVID-19 crisis. The fresh food was repacked in 10-pound cases in Los Angeles, prepared for departure at CFI's LAX location, and flown to GUM by the United team. Through this beneficial partnership between United and CFI, the perishable goods were kept cool during every step of the process and distributed as part of the food bank program in Guam.

"Everyone on our team has worked relentlessly during the pandemic to get critical goods to where they are needed most. Establishing a comprehensive network of cargo-only flights have allowed us to keep the supply chain moving even while passenger flight capacity has been reduced," said Regional Senior Manager of Cargo Sales, Marco Vezjak. "Knowing that we are able to help during these difficult times – in this case the Guam community – is our biggest reward and greatest motivation to keep moving forward."

United is proud to play a role in maintaining the global food supply chain and helping people access the supplies they need. Since March 19, United has operated over 4,000 cargo-only flights, moving over 130 million pounds of cargo.

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