诚邀您体验全新的国际商务舱 - United Hub

诚邀您体验全新的国际商务舱

By United Airlines , November 22, 2016


从候机到降落,United Polaris 着力为您提供更出色的商务舱体验。在超过 350 名乘客和 50 名员工的共同参与下,美联航历经 12,000 小时的调研,成功推出 United Polaris 服务,致力为您量身打造商务舱体验,让您在机舱前端安享舒适睡眠。

United Polaris 为您带来全新的贵宾室候机体验、宽敞的机上座位和精心设计的储物空间、来自独家合作伙伴的配套设施、世界一流的机上餐饮、更加舒适且高度私密的舒适睡眠,以及其他更多非凡体验。

以"北极星"命名,这自古以来就是旅行者们在夜晚辨别方向的指示星。United Polaris 商务舱是一颗闪耀新星,非常值得期待和信任,乘客可享受到无与伦比的舒适和踏实睡眠。

出众的贵宾室候机体验

美好行程始于全新的 United Polaris 贵宾室,在这里,您可以坐享一方天地,放松休闲、恢复活力,也可以调整状态,在航班起飞前快速处理您的工作。淋浴设施配备 Soho House & Co 出品的 Cowshed 系列高级水疗产品,您可在此梳洗沐浴,随后在睡椅上放松休憩,独自沉浸在柔和的灯光和舒缓的背景声效中。另外,您还可选择在起飞前进餐,如此便可在登机之后快速入眠。我们为您提供多款佐餐佳酿,有精选珍藏葡萄酒、高级烈酒、精酿啤酒和手工调制的鸡尾酒可供选择。

注重睡眠体验的全新设计

我们全心致力于让您在飞行过程中获得充分休息,为此,我们投入大量时间,邀请真实乘客试睡新款座椅。我们采用可平躺式座椅,配备来自 Saks Fifth Avenue 精品百货店的定制奢华寝具以及其他睡眠配套设施,确保万事俱备,让您在 35,000 英尺高空也能安享整夜睡眠。同时,我们为您提供宽敞、先进的储物和活动空间,让您在睡眠之余亦可投入工作、享受餐饮,或者体验自选娱乐系统。

焕然一新的餐饮方案

从作为登机问候的香槟与松露巧克力,到定制式专属酒单,再到手工调制的血腥玛丽,都能让您体验到我们对机舱内服务做出的显著改进。就餐时间,您则可以享受到我们与 The Trotter Project 合作推出、富有地方特色的应季美食,体验严选名厨的精湛手艺。

We fly crucial medical equipment for COVID-19 testing

By The Hub team , March 31, 2020

In the midst of mobilizing our cargo operations, our teams at New York/Newark (EWR) and Jacksonville (JAX) stepped in to assist Roche Diagnostics with transporting a vital component for an instrument being used for COVID-19 testing.

The component was stuck at EWR en route to the Mayo Clinic in Florida after another airline's flights were cancelled. A Roche employee contacted us asking for help and, within a few hours, our teams had the piece loaded onto a Jacksonville-bound aircraft, with arrangements in place to deliver it to the Mayo Clinic.

The item we shipped will allow the Mayo Clinic in Florida to process hundreds of COVID-19 tests per day. Mayo Clinic Laboratories has been on the front lines of increasing testing capacity to expedite caring for patients at this critical time and working to ease the burden being felt at test processing laboratories in a growing number of areas.

Cargo-only flights serve U.S. military and their families

By The Hub team , March 30, 2020
We are helping to keep military families connected by increasing the frequency of cargo-only flights between the United States and military bases in various parts of the world — including Guam, Kwajalein, and several countries in Europe. Last week we began operating a minimum of 40 cargo-only flights weekly — using Boeing 777 and 787 aircraft to fly freight and mail to and from U.S. hubs and key international business and military locations.

We are going above and beyond to find creative ways to transport fresh food and produce, as well as basic essentials from the U.S. mainland to military and their families in Guam/Micronesia. On Saturday, March 28, we operated an exclusive cargo-only B777-300 charter to transport nearly 100,000 pounds of food essentials to Guam to support our troops.

United ramp crew members help place cargo on a United flight

In addition, we move mail year-round all over the world. In response to COVID-19, and in support of the military members and their families overseas, we implemented a charter network, transporting military mail to Frankfurt, which is then transported all over Europe and the Middle East. Since March 20, we have flown 30,000+ pounds of military mail every day between Chicago O'Hare (ORD) and Frankfurt (FRA). On the return flight from Frankfurt to Chicago, we have carried an average of 35,000 pounds of mail to help families stay connected.

"Connecting products and mail to people around the world is the United Cargo mission," said United Cargo President Jan Krems. "Keeping our military families connected with the goods they need, and keeping them connected with loved ones to feel a sense of home, is of critical importance. As a company that has long supported our military families and veterans, our teams are proud to mobilize to lend a hand."

On average, we ship more than 1 billion pounds of cargo every year on behalf of domestic and international customers. For more information, visit unitedcargo.com.

An update from our CEO, Oscar Munoz

By Oscar Munoz, CEO, United Airlines , March 27, 2020

To our customers,

I hope this note finds you and your loved ones healthy and well.

It is safe to say these past weeks have been among some of the most tumultuous and emotional that any of us can remember in our lifetimes. The impact of the coronavirus outbreak has been felt by individuals and families, companies and communities, across the United States and around the world.

The response to this crisis has been extraordinary; as much for what it has required from our society as for what it has revealed of us as a people.

Far from causing division and discord, this crisis and the social distancing it has required, has allowed us to witness something profound and moving about ourselves: our fond and deeply felt wish to be connected with one another.

The role of connector is one we're privileged to play in the moments that matter most in your life – weddings and graduations, birthdays and business trips, events large and small – and it's that responsibility that motivates us most to get back to our regular service, as soon as possible.

That is why it is so important our government acted on a comprehensive relief act to ensure our airline – and our industry – are ready and able to serve you again when this crisis abates.

I want to relay to you, in as deeply personal a way I can, the heartfelt appreciation of my 100,000 United team members and their families for this vital public assistance to keep America and United flying for you.

This support will save jobs in our business and many others. And it allows us time to make decisions about the future of our airline to ensure that we can offer you the service you deserve and have come to expect as our customers.

While consumer demand has fallen, we have seen the need for our service and capabilities shifted. And, we've adapted to help meet those needs.

Right now, aircraft flying the United livery and insignia, flown by our aviation professionals, have been repurposed to deliver vital medical supplies and goods to some of the places that need it most. We're also using several of our idle widebody aircraft to use as dedicated charter cargo flights, at least 40 times per week, to transfer freight to and from U.S. locations as well as to key international business locations. At the same time, we are working in concert with the U.S. State Department to bring stranded Americans who are trying to return home back to their loved ones.

While much remains uncertain right now, one thing is for sure: this crisis will pass. Our nation and communities will recover and United will return to service you, our customers. When that happens, we want you to fly United with even greater pride because of the actions we took on behalf of our customers, our employees and everyone we serve.

Stay safe and be well,

Oscar Munoz
CEO

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