United's Newest Business Class Lounge Opens in Houston - United Hub

Polaris Star Shines Bright in Texas: United's Newest Business Class Lounge Opens in Houston

June 26, 2018

HOUSTON, June 26, 2018 /PRNewswire/ -- Beginning this Friday, customers traveling in United Polaris® business class, the airline's international premium cabin travel experience, will be able to relax before their travels and enjoy locally-inspired food and beverage offerings with the opening of the new United Polaris lounge at George Bush Intercontinental Airport in Houston.

"As we continue to increase momentum of the roll-out of United Polaris, we're thrilled to bring this industry-leading lounge concept to Houston, where the lounge décor, food and drink are all a reflection of the city," said Mark Krolick, United's Vice President of Marketing. "We specifically designed this United Polaris lounge location to feel like a boutique hotel, with dedicated spaces for relaxation, refreshing and dining and we're confident that our Houston customers and those connecting through this award-winning airport will enjoy a best-in-class lounge experience."

United's latest Polaris lounge exhibits distinct flair from Houston, the culinary and cultural capital of the South. Unique artwork is featured throughout the lounge by two Houstonian artists – Shane Tolbert and Terrell James. Food highlights include a Texas breakfast skillet, Cajun andouille sausage and chicken étouffée, Argentinean roasted chimichurri chicken, tres leches bites and the United Polaris Burger, which will be on the menu at all United Polaris lounges. The cocktail menu includes the Caliente on the Rocks, which combines Casamigos® Tequila, orange juice and a homemade sour mix, garnished with a jalapeño for an extra kick and caipirinhas, the traditional Brazilian cocktail made from muddled lime, sugar and cachaça. The lounge also serves house-made star anise-infused vodka and oolong tea-steeped bourbon.

United Polaris Lounge at George Bush Intercontinental Airport Facts & Highlights

  • 191 seats
  • 324 power outlets and 264 USB ports
  • 2 private daybeds outfitted with Saks Fifth Avenue bedding
  • 6 luxurious shower suites, featuring rainfall showers and Soho House & Co's Cowshed Spa products
  • Personal valet services, including steaming garments
  • A private dining area with table service for up to 28 guests
  • 11 pieces of contemporary art

The opening of the United Polaris lounge in Houston closely follows the debut of United Polaris lounges at San Francisco International Airport in April and at Newark Liberty International Airport earlier this month. The United Polaris lounge at Los Angeles International Airport is expected to open later this year. 

On average, United plans to add one aircraft with the new United Polaris business class seat every 10 days from now through 2020. Beginning July 1, every seat in the United Polaris cabin will be provisioned with a cooling gel pillow. The gel pillow, previously available by request, has proven to be one of the most popular items of United Polaris bedding.

United's Polaris Lounge in Houston is conveniently located in Terminal E, next to Gate E12. This is the most recent of several investments United has made in Houston, including the carrier's announcement of a $1M grant to the Houston Food Bank as well as its long-term lease commitment at 609 Main in downtown Houston.

For photos of the Polaris lounge in Houston, visit the United newsroom.

About United

United Airlines and United Express operate approximately 4,600 flights a day to 354 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 750 mainline aircraft and the airline's United Express carriers operate 545 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 191 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL".

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

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August 12, 2020

CHICAGO, Aug. 12, 2020 /PRNewswire/ -- United Airlines today announced plans to add up to 28 daily nonstop flights this winter connecting customers in Boston, Cleveland, Indianapolis, Milwaukee, New York/LaGuardia, Pittsburgh and Columbus, Ohio to four popular Florida destinations. The new, nonstop flights reflect United's continuing strategy to aggressively, and opportunistically manage the impact of COVID-19 by increasing service to destinations where customers most want to fly.

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CHICAGO, July 31, 2020 /PRNewswire/ -- United Airlines today announced it plans to resume service on nearly 30 international routes in September, including flights to Asia, India, Australia, Israel and Latin America and to continue to add ways to visit popular vacation destinations in the Caribbean, Hawaii and Mexico. The airline intends to fly 37% of its overall schedule in September as compared to the same period last year and is a 4% increase in capacity compared to what is planned for August 2020. United is also extending its waiver of change fees and award redeposit fees for reservations through August 31.

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CHICAGO, July 30, 2020 /PRNewswire/ -- United Airlines today launched a new chat function – the United Automated Assistant – to give customers a contactless option to receive immediate access to information about cleaning and safety procedures put in place due to COVID-19. Customers can text "Clean" to FLYUA (35982) and get answers to questions about masks, boarding procedures, touchless check-in options and more, without having to call, search online or wait in a line for an answer. The United Automated Assistant is one of many recent innovations that have been developed to modernize the airline's service and create a more seamless experience for our customers. This launch follows another recently announced digital product that allows United customers on standby and upgrade lists to receive text notifications once they have been cleared and assigned a seat, saving them time and further limiting person-to-person interactions.


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July 24, 2020

CHICAGO, July 24, 2020 /PRNewswire/ -- United Airlines today announced that Sasha Johnson will become the company's Vice President of Corporate Safety following Michael Quiello's retirement from United, effective October 1. Johnson, who currently serves as United's managing director of International Regulatory and Policy, will report to United's Chief Operations Officer Jon Roitman.

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CHICAGO, July 22, 2020 /PRNewswire/ -- United Airlines today announced that customers will be required to wear a face covering in the more than 360 airports where the airline operates around the world. This includes United customer service counters and kiosks, United Club locations, United's gates and baggage claim areas. If customers refuse to comply, they may be refused travel and banned from flying United at least while the mask requirement is in place. This will be effective for all customers traveling on and after July 24 regardless of when their ticket was purchased. United also will strengthen its mask exemption policy by only excluding children under the age of two. If a passenger believes that there are extraordinary circumstances that warrant an exception, they should contact United or speak to a representative at the airport.

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July 21, 2020

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July 20, 2020

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July 07, 2020

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