Introducing the Newest United Polaris® Lounge at IAH - United Hub

Introducing the newest United Polaris lounge at IAH

By The Hub team, July 05, 2018

Customers traveling United Polaris® business class will now be able to relax and dine before their flight out of Houston's George Bush Intercontinental Airport at the recently opened United Polaris lounge. From distinct flair like unique artwork and Southern food specialties, the new lounge offers customers a chance to experience what makes Houston unique.

Located in Terminal E, next to Gate E12, the new United Polaris lounge is the most recent of several investments we have made in Houston, including our announcement of a $1M grant to the Houston Food Bank as well as our long-term lease commitment at 609 Main in downtown Houston.

A focus on food and culture

The new United Polaris\u00ae lounge at IAH boasts food unique to the Houston area

Dubbed the culinary and cultural capital of the South, the new United Polaris lounge features artwork throughout from local artists, Shane Tolbert and Terrel James. Food highlights include a Texas breakfast skillet, Cajun andouille sausage and chicken étouffée, Argentinian roasted chimichurri chicken, tres leches bites and the United Polaris burger, which will be on the menu at all United Polaris lounges. The cocktail menu includes Caliente on the Rocks, which contains Casamigos® Tequila, orange juice and a homemade sour mix, garnished with a jalapeño for an extra kick and caipirinhas, the traditional Brazilian cocktail made from muddle lime, sugar and cachaça. Also available is our house-made star infused vodka and oolong tea-steeped bourbon.

As we continue to increase momentum of the roll-out of United Polaris, we're thrilled to bring this industry-leading lounge concept to Houston, where the lounge décor, food and drink are all a reflection of the city, said Mark Krolick, United's Vice President of Marketing. "We specifically designed this United Polaris lounge location to feel like a boutique hotel, with dedicated spaces for relaxation, refreshing and dining and we're confident that our Houston customers and those connecting through this award-winning airport will enjoy a best-in-class lounge experience."

Seating and amenities for business and for comfort

With 191 seats, 324 power outlets and 264 USB ports, the lounge is well suited for those traveling for business or for pleasure. 2 private daybeds outfitted with Saks Fifth Avenue bedding and 6 luxurious shower suites, featuring rainfall showers and SoHo House & Co's Cowshed products are also available for those looking to rest or to freshen up. Additionally, there will be ample space to keep luggage in the shower suite, so customers will always have their personal items at hand. Personal valet services are also provided upon request, including garment steaming.

The shower suite at the new United Polaris\u00ae lounge at IAH

Additional updates coming soon

The focus behind the United Polaris experience has always been to provide long-haul travelers with what they've asked for: better sleep in the sky. On average, we plan to add one aircraft with the new United Polaris business class seat every 10 days from now through 2020. And as of July 1, every seat in the United Polaris cabin will be provisioned with a cooling gel pillow. The gel pillow, previously available by request, has proven to be one of the most popular items of United Polaris bedding.

The opening of the United Polaris lounge at Houston's George Bush Intercontinental Airport follows closely follows the debut of the United Polaris lounge at San Francisco International Airport in April and the United Polaris lounge at New York/Newark last month. The United Polaris lounge at Los Angeles International Airport will open later this fall.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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