The new United Polaris® Lounge at LAX Has Arrived - United Hub

The new United Polaris lounge at LAX has arrived

By The Hub team , January 12, 2019

Today, Los Angeles' International Airport (LAX) welcomed the newest lounge to the United Polaris® family. Similar to its predecessors, the new United Polaris lounge offers elevated comfort and service from lounge to landing, providing our international premium cabin customers with a truly unique experience.

Distinct features and seating to meet all needs

With sweeping views of the airport and its surroundings, including the iconic space-age Theme Building, the new United Polaris lounge lets customers enjoy their preferences of three distinct experiences: an area to relax, an area to recharge and an area to engage. A custom scent, curated music playlist and subtle mood lighting all come together to create a memorable sensory experience.

Dining tables at the United Polaris lounge at LAX

Dining tables at the United Polaris lounge at LAX

Seating at the United Polaris lounge at LAX

Seating at the United Polaris lounge at LAX

The space features a variety of seating areas to meet all needs — whether you want to charge your mobile devices, take advantage of complimentary high-speed Wi-Fi, enjoy a gourmet meal or snack or simply rest before your flight. United Polaris lounge signature seats offer additional privacy for uninterrupted work or relaxation with integrated AC and USB power. The seats are designed with an oversized chair, integrated work or dining table, large privacy dividers and a personal side lamp.

Tucked away from the rest of the lounge, daybeds outfitted with a Saks Fifth Avenue blanket and pillow offer a quiet place to rest and recharge. Visitors also have the option to freshen up in our shower suites or simply indulge in Soho House & Co's Cowshed Spa products, featuring the best in wildcrafted ingredients and essential oils. Customers have ample space to keep their luggage with them in the shower suite so they will have all their personal items at hand. A valet will even steam your clothes upon request.

Freshen up in the shower suite 


Food and drink selections with regional and global influences

Visitors can look forward to a culinary journey with an inventive, seasonal menu that manages to be familiar and far-reaching at once. Food and drink selections include nods to both the local area and the popular destinations we serve from Los Angeles. Behind the menu is Chef Tritia Gestuvo who delivers a culinary experience that is welcoming and familiar with global flair, using her extensive culinary training under L.A. legend Joachim Splichal and more than 10 years of experience in French cuisine to develop these distinctly tailored offerings. This menu is a true reflection of the love and passion Chef Gestuvo has for her hometown. Customers can grab something from the buffet before boarding or settle in for a full meal in the private dining space, which sits up to 16 people. Whether indulging in the street taco trio or sipping on a High Altitude Bloody Mary, travelers have plenty of choices to fuel up for their long flight ahead.

A labor love

The focus behind the United Polaris experience has always been to provide our long-distance travelers with what they've asked for: better sleep in the sky. Hundreds of customers and employees were involved in more than 12,000 hours of research leading to the development of United Polaris. Through many focus groups and hours of on-the-ground and inflight product simulations — including overnight sleep tests for the new United Polaris seats — we explored a wide variety of product and service offerings and received feedback on what worked and what didn't. Only the best features went on to become a part of the United Polaris experience.

Take a look at how the United Polaris lounge at LAX was built:

The United Polaris lounge at Los Angeles' International Airport joins other lounges Houston's George Bush Intercontinental Airport follows closely follows the debut of the United Polaris lounge at San Francisco International Airport in April and the United Polaris lounge at New York/Newark last month. The United Polaris lounge at Los Angeles International Airport will open later this fall.

How to change your flight, or cancel and rebook later

By The Hub team , April 04, 2020

We know people are taking a second look at their travel plans right now. If you're scheduled to travel March 10 – May 31, 2020 and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. This is in addition to our previous waiver, which waives all change fees – domestic and international – for tickets purchased March 3 – April 30, 2020. This is available for any of United's published nonrefundable fares. If you decide to cancel your flight, you can retain the value of your ticket to be applied to a new ticket without a fee. These electronic travel certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020. You might not see this policy change reflected everywhere right away – we appreciate your patience as we work to make that happen.

Eligible travelers on domestic flights and international tickets can request a refund on united.com or may call our contact centers if their flights have been severely adjusted or service to their destination suspended either due to government mandates or United schedule reductions related to COVID-19.

Certain tickets cannot be changed on united.com or the mobile app, including tickets booked through another airline (if the ticket receipt does not begin with 016). Please contact the original ticketing airline for changes.

Follow the steps below to stay up to date, change or cancel your flight.

Change your current flight:

  1. On the united.com homepage, select "My Trips" and enter your flight information to retrieve your flight.
  2. Select "Change flight" and then "Edit" to make the following changes:
    • Date of travel or destination
    • Add a flight
    • Remove a flight
  3. Select "Continue" and choose a new flight option
  4. Continue through booking to confirm your new flight

Note: The change fee will display as waived, but any difference in fare may apply.

Cancel your flight and rebook later:

  1. On the united.com homepage, select "My Trips" and enter your reservation information to retrieve your flight
  2. Select "Cancel flight"
  3. Confirm flight cancellation
  4. If you have future flight credit, when you return to the reservation, select "Use Future Flight Credit" to shop for new flights and apply the credit towards a new flight.

Canceling or changing an award flight:

When you select "Cancel flight," you will have the option to cancel your award reservation and redeposit the miles or to cancel your award reservation and use those miles for another trip in the future.

*We're currently experiencing heavy traffic to united.com. If you experience an error while trying to change or cancel your flight, please try again later.

Click through the slideshow below for more detailed instructions:

​Start on the United homepage: ​

User can select 'My Trips' on the homepage widget to find and retrieve their reservation.

  • If you're not signed in or you're a guest user, enter your confirmation number and last name.
  • If you are signed in, you can select a trip from your current trips or select the 'Find another trip' link.

Working to bring people home – repatriation flights underway

By The Hub team , April 03, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

We have operated more than 68 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 9,200 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

United Zoom backgrounds for AvGeeks

By The Hub team , April 02, 2020

Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris® seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom, a video conferencing tool that many people are using to stay connected.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).

  1. Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
  2. Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
  3. From here select, "choose virtual background" to upload your uniquely United photo.







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