New United Polaris Menu Focuses on Fresh and Flavorful Ingredients - United Hub
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New United Polaris menu focuses on fresh and flavorful ingredients

By The Hub team, August 29, 2016

On December 1, we will begin serving an all-new menu for our United PolarisSM business class and United Polaris global first service featuring fresh, seasonal ingredients and bold flavors from around the world. The dishes will rotate every three months, so customers will continue to have new flavors and dishes to experience on board.

"We have some amazing new menu items including Thai-style lemongrass shrimp on a bed of papaya mango salad, and smoked duck with cranberry pumpkin farro salad and whole grain mustard," said Jeff Pelch, senior manager of product strategy and implementation for United's Food Services team. "And those are just the appetizers."

This menu is the culmination of nearly a year of work between United executive chefs and chefs affiliated with The Trotter Project, a nonprofit organization, committed to mentoring and internship programs for youth interested in the culinary arts. The Trotter Project chefs bring their expertise in different global cuisines to make inflight dining a memorable experience for United customers.

"From a food perspective, this is one of the largest launches we've ever done," said Chef Gerry Gulli, United's menu development manager. "It's not just the launch of a new menu, but an entirely new experience. We've conducted 28 menu workshops in 16 cities on 5 continents to ensure that we are developing cuisine that showcases the flavors of the destinations we fly from."

When creating the new United Polaris menu, chefs and design teams focused on fresh, bold flavors and regional ingredients. It all started at a design workshop, where The Trotter Project chefs and United team members developed menu concepts. After the workshop, United Executive Chef Gerry McLoughlin and his team worked to translate the concepts into inflight dining selections based on what he knows will resonate onboard.

"We want to maintain the overall concept," Chef McLoughlin explained. "But we have to consider temperature variances, how the food will get plated, and how it will hold up in the operation. It's very different than serving at a restaurant on the ground. Our restaurant is traveling at 500 miles per hour at 35,000 feet above the ground."

Then the team had the opportunity to taste a lot of food. The chefs also used feedback from customers before making the menu decisions. The reimagined entrees that made the final cut include poached salmon with lentil chili and broccolini; braised short ribs with bordelaise and creamy polenta; lemongrass-infused chicken in a coconut ginger soup; and Shahi paneer with vegetable jalfrezi and basmati rice. The new seasonal salads feature ingredients like baby spinach, strawberries, red seedless grapes, oranges and pumpkin seeds.

"We placed a priority on bold flavors, since you lose about 30 percent of your sense of taste in the air," explained Chef McLoughlin, who has worked in prestigious kitchens at the Drake Hotel and the Palmer House in Chicago. "We decided to really push the envelope with our new menus."

Creating the best inflight dining experience for customers involves more than just picking the right ingredients and recipes. The chefs even worked with the new custom dinnerware, including plates, bowls and serving dishes, that will be used in flight during the meal service. This helped them decide on the right portion size for each dish and allowed them to make sure the presentation of the dishes on board resembles the presentation that would be used at a restaurant.

"Every element of every menu item was scrutinized," Chef McLoughlin explained. "And every detail of the service was examined. We set the bar high and I'm confident that we're going to deliver a memorable experience."

Customers will even have the option to enjoy a meal at a United Polaris lounge before their flight. Travelers can indulge in a full multi-course meal service or choose from a variety of small plates, in case they'd like to get right to sleep once on board.

Get a sneak peek of the full experience before United Polaris takes off on December 1, 2016.


United Awards Free Flights for a Year to Winners of "Your Shot to Fly" Sweepstakes

Grand prize winners live in Bradenton, FL; Cleveland, OH; Goodyear, AZ; Oakland, CA and San Francisco, CA
By United Newsroom, July 29, 2021

CHICAGO, July 29, 2021 /PRNewswire/ -- United Airlines today announced the five lucky grand prize winners of its "Your Shot to Fly" sweepstakes, who will each get to fly anywhere in the world United flies with a companion over the course of the next year. The winners of the "Your Shot to Fly" sweepstakes are:

  • Ashley Cronkhite from Bradenton, FL
  • Robert Simicak from Cleveland, OH
  • Sean Husmoe from Goodyear, AZ
  • Lauren Aldredge from Oakland CA
  • Lauren M. from San Francisco, CA

The sweepstakes was in support of the Biden administration's ongoing national effort to encourage more people to get their COVID-19 vaccination and encouraged United's MileagePlus® loyalty members to upload their vaccine records to United. In less than a month, more than one million MileagePlus members uploaded their vaccine cards to the United app and website for a shot to win one of the grand prizes. In June the airline awarded 30 first prize winners with a pair of roundtrip tickets anywhere United flies.

United First U.S. Airline to Offer Economy Customers Option to Pre-Order Snacks and Beverages

New pre-order option builds on the airline's contactless payment technology and is another example of the customer experience transformation underway at United
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- Starting today on select flights, all United customers – no matter what cabin of service they're flying in – can use the airline's award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they're scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.



United Airlines to Operate More than 40 Weekly Flights as England Re-Opens to U.S. Travelers

In August, United is adding a second daily flight from Washington, D.C. to London
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- With today's announcement of England reopening to fully vaccinated travelers from the U.S. beginning Aug 2, United Airlines is making it easier for business and leisure customers to jet across the pond with the addition of flights to London. In August, United will have six daily flights between the U.S. and London, including a second daily flight from Washington, D.C. and increasing service from Houston to daily. United looks forward to resuming additional London service in the coming months as well as launching new nonstop service between Boston and London. Customers traveling to England must be fully vaccinated in the U.S. with vaccines that have been approved by the FDA and must take a test before departure as well as a PCR test within the first two days of arrival. Passengers vaccinated in the U.S. will also need to complete a passenger locator form prior to traveling to England and provide proof of U.S. residency.

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