SFO Airport Debuts new United Polaris® Lounge - United Hub
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SFO debuts new United Polaris lounge

By The Hub team, April 25, 2018

Beginning April 30, customers traveling in United Polaris® will be able to relax and dine pre-flight or refresh upon arrival in the new United Polaris lounge at San Francisco airport. Designed with San Francisco in mind, you'll notice details weaved in everywhere that play tribute to the City by the Bay.

Scroll to the bottom of the page for a 360 panotour of the new United Polaris lounge at SFO.

Unique features inspired by San Francisco

The two-story, 28,120-square-foot lounge located in the International Terminal at SFO was designed with sweeping views of the airport and the San Francisco Bay Area. The lounge offers customers three distinct experiences: an area to relax, an area to recharge and an area to engage. A custom scent, curated music playlist and subtle mood lighting also come together to create a memorable sensory experience.

To allow for maximum produtivity, 440 seats, 492 power outlets and 492 USB ports have been carefully and strategically placed throughout the lounge.

Spacious seating areas to meet a variety of needs

The space features a variety of seating areas to meet the needs of customers, with 19 different types of seats throughout the lounge. This includes 49 United Polaris signature lounge seats which offer additional privacy for uninterrupted work or relaxation — the oversized chairs come equipped with an integrated work or dining table, large privacy dividers and a personal side lamp. With 492 outlets and 492 USB ports situated throughout the lounge, staying connected has never been easier.

Enjoy the relaxation area at the SFO United Polaris Lounge.

Rest starts here with soothing amenities

Tucked away from the rest of the lounge, daybeds outfitted with a Saks Fifth Avenue blanket and pillow offer a place to rest. Visitors also have the option to freshen up in shower suites, outfitted with Soho House & Co's Cowshed Spa products, which have ample space for visitors to keep their luggage with them so they will have all their personal items at hand. A valet is available to steam clothes upon request.

Our menu blends international comfort foods, such as hand-cut pappardelle pasta or a traditional Chinese congee breakfast, with American classics like our United Polaris Burger, paired best with an ice cold beer.

Regional influences are infused in food and drink selections

Food and drink selections include nods to both the local area and the popular destinations United serves from San Francisco. Visitors can grab something from the buffet before boarding or settle in for a full meal in the private dining space, which sits close to 40 people. The menu by Chef Tritia Gestuvo, a California native, blends international comfort foods, such as a traditional Chinese congee breakfast and hand-cut pappardelle pasta with mushroom ragout, with staples such as the United Polaris Burger, which will be on the menu at all United Polaris lounges.

Regionally inspired cocktails include the Mai Tai, invented in Oakland in 1944 at Trader Vic's after Vic "The Trader" Bergeron returned from a trip to Hawaii, and the Pisco Punch, first seen in the 1830s when San Francisco began to import the brandy from Peru. The lounge also offers a house-made vodka infusion with a blend of garnishes, oolong-steeped bourbon and house-made vermouth.

Relax with a cool-gel memory foam pillow onboard your flight.

Additional updates rolling out

In addition to United Polaris lounge openings, customers will also see a few thoughtful updates on board including a cool-gel memory foam pillow to help you relax and a pre-arrival treat to satisfy any sweet cravings before landing. We're also expanding United Polaris seating within our fleet approximately every 10 days.

Visit the new United Polaris lounge at SFO starting on April 30. The lounge is available to customers traveling in United Polaris first or business class on long-haul international flights departing or arriving into SFO as well as customers traveling on a long-haul international flight on a Star Alliance™ partner airline in first or business class. Visit United Polaris to find out when additional lounges are slated to open.

Ready to go inside? Take a look at the new United Polaris lounge at SFO with our 360 panotour below:

View the United Polaris tour in full screen

Jessica Kimbrough named Chief Diversity, Equity and Inclusion Officer

By The Hub team, July 10, 2020

Jessica Kimbrough, currently Labor Relations and Legal Strategy Managing Director, will take on the new role of Chief Diversity, Equity and Inclusion Officer Managing Director.

Jessica assumes this new and expanded position to focus on global inclusion and equity as part of our enhanced commitment to ensure best practices across the business to strengthen our culture.

In this role, Jessica will be responsible for helping United redefine our efforts on diversity, equity and inclusion – ensuring that our programs and approach are strategic, integrated and outcome-oriented, while we continue to build a culture that reflects our core values. She will report to Human Resources and Labor Relations EVP Kate Gebo.

"Jessica's appointment to this role is another critical step our executive team is taking to ensure diversity, equity and inclusion remains a top priority at United," said CEO Scott Kirby. "Given her drive, experience and commitment to champion collaboration and allyship among our employee business resource groups, she is uniquely qualified to take on this position and I look forward to working closely with her."

As Labor Relations and Legal Strategy Managing Director, Jessica worked closely with senior management to create and maintain positive labor relations among our unionized workforce, providing counsel on labor litigation, negotiations, contract administration, organizing issues and managing attorneys who represent United in labor relations. Previously, she served as Labor and Employment Counsel in our legal department.

Jessica has a passion for creating a pipeline of diverse lawyers and leaders, and was honored as one of Chicago Defender's "Women of Excellence" for excellence in her career and civic engagement in 2017. She currently serves as President of uIMPACT, our women's employee business resource group.

Jessica's new role is effective immediately.

United Cargo and logistics partners keep critical medical shipments moving

By The Hub team, July 02, 2020

By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.

United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.

Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.

A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.

United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.

Celebrating Juneteenth

By United Airlines, June 18, 2020

A message from UNITE, United Airlines Multicultural Business Resource Group

Fellow United team members –

Hello from the UNITE leadership team. While we communicate frequently with our 3,500 UNITE members, our platform doesn't typically extend to the entire United family, and we are grateful for the opportunity to share some of our thoughts with all of you.

Tomorrow is June 19. On this day in 1865, shortened long ago to "Juneteenth," Union soldiers arrived in Galveston, Texas, to announce that the Civil War had ended and all enslaved individuals were free. For many in the African-American community, particularly in the South, it is recognized as the official date slavery ended in the United States.

Still, despite the end of slavery, the Constitutional promise that "All men are created equal" would overlook the nation's Black citizens for decades to come. It wasn't until nearly a century later that the Civil Rights Act (1964) ended legal segregation and the Voting Rights Act (1965) protected voting rights for Black Americans. But while the nation has made progress, the killings of Ahmaud Arbery, Breonna Taylor and George Floyd have made it undeniably clear that we still have a lot of work to do to achieve racial parity and inclusion.

Two weeks ago, Scott and Brett hosted a virtual town hall and set an important example by taking a minute, as Brett said, "to lower my guard, take off my armor, and just talk to you. And talk to you straight from the heart."

Difficult conversations about race and equity are easy to avoid. But everyone needs to have these conversations – speaking honestly, listening patiently and understanding that others' experiences may be different from your own while still a valid reflection of some part of the American experience.

To support you as you consider these conversations, we wanted to share some resources from one of United's partners, The National Museum of African American History and Culture. The museum will host an all-day Virtual Juneteenth Celebration to recognize Juneteenth through presentations, stories, photographs and recipes. The museum also has a portal that United employees can access called Talking About Race, which provides tools and guidance for everyone to navigate conversations about race.

Our mission at UNITE is to foster an inclusive working environment for all of our employees. While we are hopeful and even encouraged by the widespread and diverse show of support for African Americans around the country – and at United - we encourage everyone to spend some time on Juneteenth reflecting on racial disparities that remain in our society and dedicating ourselves to the work that still must be done to fight systemic racism. By honoring how far we've come and honestly acknowledging how far we still must go, we believe United – and the incredible people who are the heart and soul of this airline - can play an important role in building a more fair and just world.

Thank you,

UNITE (United Airlines Multicultural Business Resource Group)

Leadership Team

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