United Premium Transcontinental Service Debuts - United Hub

Cross country comfort: United Premium Transcontinental service debuts

By The Hub team, July 01, 2017

World-class cities inspire our premium transcontinental service

Today we announced an enhanced premium transcontinental service that includes deluxe amenities and a culinary experience inspired by the four cities served — Boston, San Francisco, Los Angeles and New York — including a new route between Boston and San Francisco. Offering many of the same amenities found on our international routes, premium transcontinental service debuted today. The United Business experience will include flat-bed seats, food and beverage offerings inspired by United PolarisSM onboard dining, and deluxe amenities. Customers seated in United Economy Plus® will also enjoy a coastal-city-inspired menu at no additional charge.

"We routinely see high demand for travel between our coasts and we want to provide the same level of quality typically reserved for international routes — this includes all flat-bed seating in business class as well as an industry-leading dining experience for customers in Economy Plus," said Mark Krolick, United's vice president of marketing. "Our updated premium transcontinental service not only connects travelers between four of the nation's largest markets, it connects customers to the best food, drinks and amenities from these world-class cities."

United Business class customers will now enjoy relaxing and sleep focused seating on all premium transcontinental flights

The Trotter Project chefs add local flair to premium transcontinental dining

Customers will enjoy new food and beverage offerings refreshed seasonally from local partners and dining menus by critically acclaimed Trotter Project chefs from the premium transcontinental markets, including:

  • David LeFevre, Chef Partner, Manhattan Beach Post, California
  • Mitchell Nordby, Sous Chef, Parallel 37 at the Ritz Carlton Hotel, San Francisco
  • Michael Armstrong, Executive Chef, Dream Downtown and Bodega Negra, New York

Enjoy world-class cuisine inspired by our one of the four markets served

Customers in United Business on premium transcontinental routes can also enjoy a refreshing Moscow Mule featured cocktail with candied ginger and fresh lime and Sam Adams Summer Ale on select flights, in addition to our signature dessert cart featuring small dessert bites, fresh fruit and a selection of cheeses.

The featured cocktail is a refreshing Moscow Mule with candied ginger and fresh lime

Starting this month,, Economy Plus customers traveling on premium transcontinental routes will enjoy a coastal-city-inspired menu along with alcoholic beverages — including the featured cocktail if they choose. Additionally, Economy Plus customers will receive a complimentary hot fresh entrée, dessert and fruit, a pre-arrival snack and their choice of alcoholic beverages. Sample menu selections include savory roasted chicken with a smoked barbecue sauce and butternut squash tortellini with sage cream sauce. Dessert options will include New York's favorite sweet treat, cheesecake, as well as a chocolate brownie and fresh seasonal fruit.

"Customers traveling in Economy Plus will receive the industry's best economy cabin dining experience," noted Krolick. "Flying between Boston or the New York area and the west coast can be akin to flying from the east coast to Europe, and we want to provide a satisfying and unparalleled meal in our Economy cabin. This enhancement to Economy Plus is our first step toward a premium Economy offering for our customers."

Enjoy all the comforts and luxuries at 35,000 feet

Customers traveling in United Business will enjoy 180-degree flat-bed seats along with improved amenities including a custom-designed duvet and pillow from New York's Saks Fifth Avenue and a newly designed Saks amenity kit. Customers will also receive hot towel service both before the main meal service and prior to arrival. Additionally, United Business customers will continue to enjoy United Club access to freshen up, relax and enjoy complimentary food and beverages prior to departure or upon arrival, as well as Premier Access® priority check-in and boarding.

Welcoming Boston as a premium transcontinental market

Founded in 1630, Boston is one of the oldest cities in the U.S. and it's now the newest city to receive flat-bed seating for flights between Boston and San Francisco. From renowned restaurants to historical sites, the city of Boston has much to explore. Take a stroll back in time on Boston's 2.5-mile Freedom Trail where you'll visit sites that tell visitors the story of the nation's founding. With this new schedule, customers will have the option of choosing an early morning departure from both San Francisco and Boston, an 8:30 p.m. departure from Boston and multiple overnight flights from San Francisco. The San Francisco-Boston route will operate in both directions and feature up to 28 flat-bed seats on each flight.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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