United Premium Transcontinental Service Debuts - United Hub

Cross country comfort: United Premium Transcontinental service debuts

By The Hub team, July 01, 2017

World-class cities inspire our premium transcontinental service

Today we announced an enhanced premium transcontinental service that includes deluxe amenities and a culinary experience inspired by the four cities served — Boston, San Francisco, Los Angeles and New York — including a new route between Boston and San Francisco. Offering many of the same amenities found on our international routes, premium transcontinental service debuted today. The United Business experience will include flat-bed seats, food and beverage offerings inspired by United PolarisSM onboard dining, and deluxe amenities. Customers seated in United Economy Plus® will also enjoy a coastal-city-inspired menu at no additional charge.

"We routinely see high demand for travel between our coasts and we want to provide the same level of quality typically reserved for international routes — this includes all flat-bed seating in business class as well as an industry-leading dining experience for customers in Economy Plus," said Mark Krolick, United's vice president of marketing. "Our updated premium transcontinental service not only connects travelers between four of the nation's largest markets, it connects customers to the best food, drinks and amenities from these world-class cities."

United Business class customers will now enjoy relaxing and sleep focused seating on all premium transcontinental flights

The Trotter Project chefs add local flair to premium transcontinental dining

Customers will enjoy new food and beverage offerings refreshed seasonally from local partners and dining menus by critically acclaimed Trotter Project chefs from the premium transcontinental markets, including:

  • David LeFevre, Chef Partner, Manhattan Beach Post, California
  • Mitchell Nordby, Sous Chef, Parallel 37 at the Ritz Carlton Hotel, San Francisco
  • Michael Armstrong, Executive Chef, Dream Downtown and Bodega Negra, New York

Enjoy world-class cuisine inspired by our one of the four markets served

Customers in United Business on premium transcontinental routes can also enjoy a refreshing Moscow Mule featured cocktail with candied ginger and fresh lime and Sam Adams Summer Ale on select flights, in addition to our signature dessert cart featuring small dessert bites, fresh fruit and a selection of cheeses.

The featured cocktail is a refreshing Moscow Mule with candied ginger and fresh lime

Starting this month,, Economy Plus customers traveling on premium transcontinental routes will enjoy a coastal-city-inspired menu along with alcoholic beverages — including the featured cocktail if they choose. Additionally, Economy Plus customers will receive a complimentary hot fresh entrée, dessert and fruit, a pre-arrival snack and their choice of alcoholic beverages. Sample menu selections include savory roasted chicken with a smoked barbecue sauce and butternut squash tortellini with sage cream sauce. Dessert options will include New York's favorite sweet treat, cheesecake, as well as a chocolate brownie and fresh seasonal fruit.

"Customers traveling in Economy Plus will receive the industry's best economy cabin dining experience," noted Krolick. "Flying between Boston or the New York area and the west coast can be akin to flying from the east coast to Europe, and we want to provide a satisfying and unparalleled meal in our Economy cabin. This enhancement to Economy Plus is our first step toward a premium Economy offering for our customers."

Enjoy all the comforts and luxuries at 35,000 feet

Customers traveling in United Business will enjoy 180-degree flat-bed seats along with improved amenities including a custom-designed duvet and pillow from New York's Saks Fifth Avenue and a newly designed Saks amenity kit. Customers will also receive hot towel service both before the main meal service and prior to arrival. Additionally, United Business customers will continue to enjoy United Club access to freshen up, relax and enjoy complimentary food and beverages prior to departure or upon arrival, as well as Premier Access® priority check-in and boarding.

Welcoming Boston as a premium transcontinental market

Founded in 1630, Boston is one of the oldest cities in the U.S. and it's now the newest city to receive flat-bed seating for flights between Boston and San Francisco. From renowned restaurants to historical sites, the city of Boston has much to explore. Take a stroll back in time on Boston's 2.5-mile Freedom Trail where you'll visit sites that tell visitors the story of the nation's founding. With this new schedule, customers will have the option of choosing an early morning departure from both San Francisco and Boston, an 8:30 p.m. departure from Boston and multiple overnight flights from San Francisco. The San Francisco-Boston route will operate in both directions and feature up to 28 flat-bed seats on each flight.

Jessica Kimbrough named Chief Diversity, Equity and Inclusion Officer

By The Hub team, July 10, 2020

Jessica Kimbrough, currently Labor Relations and Legal Strategy Managing Director, will take on the new role of Chief Diversity, Equity and Inclusion Officer Managing Director.

Jessica assumes this new and expanded position to focus on global inclusion and equity as part of our enhanced commitment to ensure best practices across the business to strengthen our culture.

In this role, Jessica will be responsible for helping United redefine our efforts on diversity, equity and inclusion – ensuring that our programs and approach are strategic, integrated and outcome-oriented, while we continue to build a culture that reflects our core values. She will report to Human Resources and Labor Relations EVP Kate Gebo.

"Jessica's appointment to this role is another critical step our executive team is taking to ensure diversity, equity and inclusion remains a top priority at United," said CEO Scott Kirby. "Given her drive, experience and commitment to champion collaboration and allyship among our employee business resource groups, she is uniquely qualified to take on this position and I look forward to working closely with her."

As Labor Relations and Legal Strategy Managing Director, Jessica worked closely with senior management to create and maintain positive labor relations among our unionized workforce, providing counsel on labor litigation, negotiations, contract administration, organizing issues and managing attorneys who represent United in labor relations. Previously, she served as Labor and Employment Counsel in our legal department.

Jessica has a passion for creating a pipeline of diverse lawyers and leaders, and was honored as one of Chicago Defender's "Women of Excellence" for excellence in her career and civic engagement in 2017. She currently serves as President of uIMPACT, our women's employee business resource group.

Jessica's new role is effective immediately.

United Cargo and logistics partners keep critical medical shipments moving

By The Hub team, July 02, 2020

By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.

United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.

Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.

A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.

United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.

Celebrating Juneteenth

By United Airlines, June 18, 2020

A message from UNITE, United Airlines Multicultural Business Resource Group

Fellow United team members –

Hello from the UNITE leadership team. While we communicate frequently with our 3,500 UNITE members, our platform doesn't typically extend to the entire United family, and we are grateful for the opportunity to share some of our thoughts with all of you.

Tomorrow is June 19. On this day in 1865, shortened long ago to "Juneteenth," Union soldiers arrived in Galveston, Texas, to announce that the Civil War had ended and all enslaved individuals were free. For many in the African-American community, particularly in the South, it is recognized as the official date slavery ended in the United States.

Still, despite the end of slavery, the Constitutional promise that "All men are created equal" would overlook the nation's Black citizens for decades to come. It wasn't until nearly a century later that the Civil Rights Act (1964) ended legal segregation and the Voting Rights Act (1965) protected voting rights for Black Americans. But while the nation has made progress, the killings of Ahmaud Arbery, Breonna Taylor and George Floyd have made it undeniably clear that we still have a lot of work to do to achieve racial parity and inclusion.

Two weeks ago, Scott and Brett hosted a virtual town hall and set an important example by taking a minute, as Brett said, "to lower my guard, take off my armor, and just talk to you. And talk to you straight from the heart."

Difficult conversations about race and equity are easy to avoid. But everyone needs to have these conversations – speaking honestly, listening patiently and understanding that others' experiences may be different from your own while still a valid reflection of some part of the American experience.

To support you as you consider these conversations, we wanted to share some resources from one of United's partners, The National Museum of African American History and Culture. The museum will host an all-day Virtual Juneteenth Celebration to recognize Juneteenth through presentations, stories, photographs and recipes. The museum also has a portal that United employees can access called Talking About Race, which provides tools and guidance for everyone to navigate conversations about race.

Our mission at UNITE is to foster an inclusive working environment for all of our employees. While we are hopeful and even encouraged by the widespread and diverse show of support for African Americans around the country – and at United - we encourage everyone to spend some time on Juneteenth reflecting on racial disparities that remain in our society and dedicating ourselves to the work that still must be done to fight systemic racism. By honoring how far we've come and honestly acknowledging how far we still must go, we believe United – and the incredible people who are the heart and soul of this airline - can play an important role in building a more fair and just world.

Thank you,

UNITE (United Airlines Multicultural Business Resource Group)

Leadership Team

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