How to Prepare for Your Child's First Flight - United Hub

How to prepare for your child's first flight

By Benét J. Wilson

Traveling can be stressful at times, even when you're flying solo. But imagine what a child must feel, especially as they prepare to take their first flight. The key to any successful first flight is to take a cue from the Girl Scouts motto: be prepared. I'm a mother who started traveling the world with her child since she was 10 days old. So if you're planning your child's first flight soon, read on for my helpful tips to make your child's first flight a success.

Before the flight

Make sure to choose your seats as soon as you book your flight. Since restrooms are usually located at the back of the plane — and also near the front of the cabin, depending on the aircraft — you may want to choose seats near those areas so you won't have to go far if you and your child need the restroom or you need to change your baby's diaper. Additionally, children oftentimes enjoy looking out the window during a flight, so you may want to opt for a window seat so they can see other planes, a busy tarmac or clouds once you're up in the air.

Most airlines, including United, allow a child under the age of two to sit on a parent's lap. But if it fits within your budget, you could consider buying them their own seat and, depending on the child's age, bringing a government-approved child seat for them to use in the purchased seat. This allows you and your child to travel more safely and comfortably, and can help create a better sense of security for your child if they're used to the child seat you bring along.

Make sure to prepare your kids prior to the flight. Although airplanes can be exciting, they can also be scary for kids at first. Take time to explain what to expect during your journey, from the time they arrive at the airport until the plane lands at your destination. You can tell them about the kinds of people they will meet, such as gate agents, flight attendants and pilots, and the different events that occur, like boarding, the flight attendants' safety message and the sound of the aircraft engine during takeoff. This way they can enjoy identifying the people and events that make up their first flight.

two kids playing on a tablet at the airport

At the airport

To avoid any unnecessary stress, print your boarding passes or download them to your mobile device before arriving at the airport. Also plan to check your baggage as soon as you get to the airport so you don't have to worry about carrying along extra gear.

You can check with the Transportation Security Administration (TSA) if you're unsure about what's allowed past security checkpoints, but baby formula, breast milk, food and medications aren't subject to the 3.4 ounce liquid restriction, so you're able to bring larger amounts of those items with you. Just make sure to let TSA officers know right away that you're carrying those items so you're not slowed down during the screening process.

After you've made it through security and are waiting at the gate, make sure your children have entertainment to keep them occupied while you wait. While most flights offer entertainment, there may be times when the inflight entertainment is not available, so bring toys, games, a tablet, coloring books or whatever it takes to keep them occupied and happy during a flight. If you're traveling with babies or toddlers, be sure to double check your diaper bag and make sure it has clothing, baby wipes, lotion, toys and extra bottles. Also, pack a favorite blanket and pillow for inflight naps.

You'll also want to carry various snacks, such as sandwiches, fruit, nuts, crackers or popcorn, and account for possible delays because food options may be limited. It's also a good idea to pack empty sippy cups or water bottles to fill up with inflight beverages.

On board the flight

When it's time to board your flight, you can take advantage of United's policy that allows families with children two and younger to pre-board. This will give you that much-needed time to stow your items and get you and your children in your seats so you're comfortable and ready for your flight.

By request, strollers can be checked at the gate at no additional cost. Before boarding starts, simply ask the gate agent to put a baggage tag on the stroller and you can leave it at the bottom of the jet bridge as you board the plane. When you get to your destination, your stroller will be waiting for you on the jet bridge after you exit the plane.

Once you're on board and settled, it helps to have a bottle on hand during takeoff and landing because it can help alleviate ear pressure for babies and toddlers. For older children, tell them what's about to happen and encourage them to look out the window to see what's going on before take-off. While in the air, create easy access to all the things you need to keep your children entertained and happy, and before you know it, you'll be on the ground again in no time. With just a little preparation, flying for the first time can be an exciting experience for both you and your child.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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