How to Prepare for Your Child's First Flight - United Hub

How to prepare for your child's first flight

By Benét J. Wilson

Traveling can be stressful at times, even when you're flying solo. But imagine what a child must feel, especially as they prepare to take their first flight. The key to any successful first flight is to take a cue from the Girl Scouts motto: be prepared. I'm a mother who started traveling the world with her child since she was 10 days old. So if you're planning your child's first flight soon, read on for my helpful tips to make your child's first flight a success.

Before the flight

Make sure to choose your seats as soon as you book your flight. Since restrooms are usually located at the back of the plane — and also near the front of the cabin, depending on the aircraft — you may want to choose seats near those areas so you won't have to go far if you and your child need the restroom or you need to change your baby's diaper. Additionally, children oftentimes enjoy looking out the window during a flight, so you may want to opt for a window seat so they can see other planes, a busy tarmac or clouds once you're up in the air.

Most airlines, including United, allow a child under the age of two to sit on a parent's lap. But if it fits within your budget, you could consider buying them their own seat and, depending on the child's age, bringing a government-approved child seat for them to use in the purchased seat. This allows you and your child to travel more safely and comfortably, and can help create a better sense of security for your child if they're used to the child seat you bring along.

Make sure to prepare your kids prior to the flight. Although airplanes can be exciting, they can also be scary for kids at first. Take time to explain what to expect during your journey, from the time they arrive at the airport until the plane lands at your destination. You can tell them about the kinds of people they will meet, such as gate agents, flight attendants and pilots, and the different events that occur, like boarding, the flight attendants' safety message and the sound of the aircraft engine during takeoff. This way they can enjoy identifying the people and events that make up their first flight.

two kids playing on a tablet at the airport

At the airport

To avoid any unnecessary stress, print your boarding passes or download them to your mobile device before arriving at the airport. Also plan to check your baggage as soon as you get to the airport so you don't have to worry about carrying along extra gear.

You can check with the Transportation Security Administration (TSA) if you're unsure about what's allowed past security checkpoints, but baby formula, breast milk, food and medications aren't subject to the 3.4 ounce liquid restriction, so you're able to bring larger amounts of those items with you. Just make sure to let TSA officers know right away that you're carrying those items so you're not slowed down during the screening process.

After you've made it through security and are waiting at the gate, make sure your children have entertainment to keep them occupied while you wait. While most flights offer entertainment, there may be times when the inflight entertainment is not available, so bring toys, games, a tablet, coloring books or whatever it takes to keep them occupied and happy during a flight. If you're traveling with babies or toddlers, be sure to double check your diaper bag and make sure it has clothing, baby wipes, lotion, toys and extra bottles. Also, pack a favorite blanket and pillow for inflight naps.

You'll also want to carry various snacks, such as sandwiches, fruit, nuts, crackers or popcorn, and account for possible delays because food options may be limited. It's also a good idea to pack empty sippy cups or water bottles to fill up with inflight beverages.

On board the flight

When it's time to board your flight, you can take advantage of United's policy that allows families with children two and younger to pre-board. This will give you that much-needed time to stow your items and get you and your children in your seats so you're comfortable and ready for your flight.

By request, strollers can be checked at the gate at no additional cost. Before boarding starts, simply ask the gate agent to put a baggage tag on the stroller and you can leave it at the bottom of the jet bridge as you board the plane. When you get to your destination, your stroller will be waiting for you on the jet bridge after you exit the plane.

Once you're on board and settled, it helps to have a bottle on hand during takeoff and landing because it can help alleviate ear pressure for babies and toddlers. For older children, tell them what's about to happen and encourage them to look out the window to see what's going on before take-off. While in the air, create easy access to all the things you need to keep your children entertained and happy, and before you know it, you'll be on the ground again in no time. With just a little preparation, flying for the first time can be an exciting experience for both you and your child.

Adjusting to Customer Demand, United Adds New Nonstop Service to Florida

By United Newsroom, August 12, 2020

CHICAGO, Aug. 12, 2020 /PRNewswire/ -- United Airlines today announced plans to add up to 28 daily nonstop flights this winter connecting customers in Boston, Cleveland, Indianapolis, Milwaukee, New York/LaGuardia, Pittsburgh and Columbus, Ohio to four popular Florida destinations. The new, nonstop flights reflect United's continuing strategy to aggressively, and opportunistically manage the impact of COVID-19 by increasing service to destinations where customers most want to fly.

Entertainment for all

By The Hub team, August 04, 2020

Our Marketing Inflight Entertainment and Connectivity team and Bridge, our Business Resource Group (BRG) for people with all abilities, partnered together to test and provide feedback on our award-winning seatback inflight entertainment (IFE) system.

Aptly named "Entertainment for all," our new seatback IFE system offers the an extensive suite of accessibility features, allowing for unassisted use by people of all visual, hearing, mobility and language abilities.

"It's nice to know that I can get on a plane and pick my favorite entertainment to enjoy, just like every customer," said Accessibility Senior Analyst and Developer and Bridge Chief of Staff Ray C., who is blind.

"As a deaf employee, the closed captioning availability on board our aircraft is something I value greatly," added Information Technology Analyst Greg O. "The new IFE further cements United's visibility within the deaf community and elsewhere. It makes me proud to be an employee."

Accessibility features of the new IFE include a text-to-speech option, explore by touch, customizable text size, screen magnification, color correction and inversion modes, and alternative navigation options for those unable to swipe or use a handset. For hearing-impaired and non-English-speaking passengers, customization options provide the ability for customers to be served content and receive inflight notifications based on their preferences and settings —with closed captions, with subtitles or in the language of their choice from the 15 languages supported. Our "Entertainment for all" system won the Crystal Cabin Award in 2019, and recently, the Dr. Margaret Pfanstiehl Research and Development Award for Audio Description by the American Council of the Blind.

"This really showed the benefits of partnering with BRGs in helping us improve products and services for our customers and employees," said Inflight Entertainment and Connectivity Senior Manager Corinne S. "Even though we have been recognized with awards for our IFE accessibility features, we are not resting on our laurels but continuing to work towards improving the inflight entertainment experience for all of our customers to ensure entertainment is available for all."

Shaping an inclusive future with Special Olympics

By The Hub team, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at jointherevolution.org/pledge.

And be sure to check out Daniel's podcast The Special Chronicles.

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