How to Prepare for Your Child's First Flight - United Hub

How to prepare for your child's first flight

By Benét J. Wilson

Traveling can be stressful at times, even when you're flying solo. But imagine what a child must feel, especially as they prepare to take their first flight. The key to any successful first flight is to take a cue from the Girl Scouts motto: be prepared. I'm a mother who started traveling the world with her child since she was 10 days old. So if you're planning your child's first flight soon, read on for my helpful tips to make your child's first flight a success.

Before the flight

Make sure to choose your seats as soon as you book your flight. Since restrooms are usually located at the back of the plane — and also near the front of the cabin, depending on the aircraft — you may want to choose seats near those areas so you won't have to go far if you and your child need the restroom or you need to change your baby's diaper. Additionally, children oftentimes enjoy looking out the window during a flight, so you may want to opt for a window seat so they can see other planes, a busy tarmac or clouds once you're up in the air.

Most airlines, including United, allow a child under the age of two to sit on a parent's lap. But if it fits within your budget, you could consider buying them their own seat and, depending on the child's age, bringing a government-approved child seat for them to use in the purchased seat. This allows you and your child to travel more safely and comfortably, and can help create a better sense of security for your child if they're used to the child seat you bring along.

Make sure to prepare your kids prior to the flight. Although airplanes can be exciting, they can also be scary for kids at first. Take time to explain what to expect during your journey, from the time they arrive at the airport until the plane lands at your destination. You can tell them about the kinds of people they will meet, such as gate agents, flight attendants and pilots, and the different events that occur, like boarding, the flight attendants' safety message and the sound of the aircraft engine during takeoff. This way they can enjoy identifying the people and events that make up their first flight.

two kids playing on a tablet at the airport

At the airport

To avoid any unnecessary stress, print your boarding passes or download them to your mobile device before arriving at the airport. Also plan to check your baggage as soon as you get to the airport so you don't have to worry about carrying along extra gear.

You can check with the Transportation Security Administration (TSA) if you're unsure about what's allowed past security checkpoints, but baby formula, breast milk, food and medications aren't subject to the 3.4 ounce liquid restriction, so you're able to bring larger amounts of those items with you. Just make sure to let TSA officers know right away that you're carrying those items so you're not slowed down during the screening process.

After you've made it through security and are waiting at the gate, make sure your children have entertainment to keep them occupied while you wait. While most flights offer entertainment, there may be times when the inflight entertainment is not available, so bring toys, games, a tablet, coloring books or whatever it takes to keep them occupied and happy during a flight. If you're traveling with babies or toddlers, be sure to double check your diaper bag and make sure it has clothing, baby wipes, lotion, toys and extra bottles. Also, pack a favorite blanket and pillow for inflight naps.

You'll also want to carry various snacks, such as sandwiches, fruit, nuts, crackers or popcorn, and account for possible delays because food options may be limited. It's also a good idea to pack empty sippy cups or water bottles to fill up with inflight beverages.

On board the flight

When it's time to board your flight, you can take advantage of United's policy that allows families with children two and younger to pre-board. This will give you that much-needed time to stow your items and get you and your children in your seats so you're comfortable and ready for your flight.

By request, strollers can be checked at the gate at no additional cost. Before boarding starts, simply ask the gate agent to put a baggage tag on the stroller and you can leave it at the bottom of the jet bridge as you board the plane. When you get to your destination, your stroller will be waiting for you on the jet bridge after you exit the plane.

Once you're on board and settled, it helps to have a bottle on hand during takeoff and landing because it can help alleviate ear pressure for babies and toddlers. For older children, tell them what's about to happen and encourage them to look out the window to see what's going on before take-off. While in the air, create easy access to all the things you need to keep your children entertained and happy, and before you know it, you'll be on the ground again in no time. With just a little preparation, flying for the first time can be an exciting experience for both you and your child.

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

United Zoom backgrounds for AvGeeks

By The Hub team, October 27, 2020

Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.

Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

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