United teams up with The Private Suite at LAX - United Hub
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We team up with The Private Suite to create a new luxury experience at LAX

By The Hub team, June 01, 2018

Teaming up with The Private Suite, today we announced a new relationship, one that offers our customers access to a newly built, private terminal at Los Angeles International Airport (LAX).

Customers who purchase access will enjoy private and personalized check-in and baggage handling as well as private screening by Transportation Security Administration and U.S. Customs and Border Protection officers. Prior to boarding, United customers using the new terminal will be driven across the airfield in BMW 7-Series sedans directly to their aircraft. The United-branded lounge at the new terminal will also include individual suites and restrooms, and features a full bar and top-tier food service.

The Private Suite

Owned and operated by Gavin de Becker & Associates, a world-renowned consulting and service firm that handles logistics and protection for many of the world's most prominent people, The Private Suite will be included in certain business-class fares. Negotiating a highly preferential rate for use of the exclusive service, The Private Suite experience will initially be available through select corporate travel booking desks and travel agents, and later available for purchase on united.com or through the United app as part of a premium-cabin ticket fare.

"United has created an exceptional service opportunity for its customers, and we're excited to be part of something that's never before existed in commercial air travel," said Joshua Gausman, Co-Founder of The Private Suite.

United customers flying to or from New York/Newark; Aspen, Colorado; Hawaii; London Heathrow; Los Cabos, Mexico; Melbourne and Sydney, Australia; Shanghai; Singapore; and Tokyo Narita who purchase this service will have access to the exclusive co-branded lounge at The Private Suite's terminal on the LAX airfield. Customers arriving from overseas will be met at the aircraft and escorted to private customs and immigration processing. A Private Suite logistics team of eight people is assigned to each booking, ensuring a seamless airport experience without traffic, lines or wait time.

"We are excited to offer this new experience for our customers who are seeking additional efficiency, comfort, privacy and the ultimate service during their travels," said Janet Lamkin, President, California, for United Airlines. "The partnership with The Private Suite affords our customers the opportunity to enjoy a one-of-a-kind experience that makes travel through LAX the best in class. As California's global airline, our customers expect the best, and United is delivering on that promise."

United at LAX

Our hub at LAX is a key gateway, offering service to Latin America, Europe, Asia, Australia and the domestic U.S. network. From Los Angeles, we operate daily nonstop service to five Asia-Pacific destinations, including Melbourne, Tokyo Narita, Shanghai, Sydney and Singapore. At 8,700 miles, the flight between LAX and Singapore holds the record for any airline operating a flight to or from the U.S. We also operates nonstop service to London Heathrow, Vancouver, Canada, and five destinations in Mexico, as well as 138 daily flights to destinations across the U.S. Over the last two years, we have invested more than $570 million in our LAX hub.

For more information on The Private Suite and United, visit united.com/privatesuite.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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