"Our Hearts are Broken, But Our Spirits are Up' - United Hub
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'Our hearts are broken, but our spirits are up'

By The Hub team , October 06, 2017

Lillian Velez didn't even have time to notify her friends, neighbors or fellow employees that she was leaving Puerto Rico. She got a text from her cousin, Newark-based Flight Attendant Jana Albino, confirming there was room for Lillian and her daughter on United's humanitarian flight to the U.S., and within hours she gathered what she could, traveled two hours to San Juan Airport in Puerto Rico and boarded a flight to Newark.

Lillian was one of nearly 250 evacuees on Wednesday's flight, leaving their home behind after Hurricane Maria left Puerto Rico devastated.

Lillian's home was severely flooded and forced her and her three-year-old daughter Lyanne to build a makeshift bed out of spared pillows and blankets on the floor of their second story so that they had a dry place to sleep at night. Away from the disaster and en route to safety, Lillian wept on board nonetheless, consumed with the feeling of guilt.

"I feel so very lucky to be on this flight, but there are so many people back home that are still in such dire need," said Lillian through tears. "I can't stop thinking about those left behind that are still struggling greatly."

Lillian's story is just one of many aboard this flight -- some traveling to the U.S. to temporarily stay with family members, others headed for the unknown, without anyone awaiting them upon arrival. All, however, shared the feeling of gratitude and great hope that they will eventually return to their beloved island.

Registered nurses and United pilots heading down to volunteer in Puerto Rico

The road to recovery will be grueling for all those impacted, and the journey to a full rebuild will be a long one for Puerto Rico. We are doing our part to help with that recovery process.

The same aircraft, a Boeing 777-300ER, carrying evacuees out of Puerto Rico also had an important mission earlier that day on its way into the island.

We flew 35,000 pounds of essential supplies and more than 300 first responders and skilled workers from all over the U.S. to the island, where they will volunteer working in various roles on rebuilding Puerto Rico.

"They've been absolutely devastated, so it's going to be amazing to go in and help," said Lelia Pipenger, a registered nurse (RN) at Indiana University Health Ball Memorial Hospital and a member of the RNRN, a national network of direct-care RNs that coordinates sending volunteer RNs to disaster-stricken areas.

On September 29, Lelia got the call that she might be needed for relief efforts in Puerto Rico, and five days later, without hesitation, Lelia boarded the flight headed to San Juan.

"There're going to be days that we'll just help clean up, other days we'll be providing nursing care, so it just depends on where they need us that day," she said. "We respond when we're needed, and we're so glad that United is able to help us get there."

Boston-based Flight Attendant Sara Nelson with a small child been evacuated from Puerto Rico

"We're all incredibly inspired by the commitment that you all have made," announced Boston-based Flight Attendant Sara Nelson before landing at San Juan Airport. "So right here, on this flight, right now, I think we should all remember that this is exactly what America is. Thank you all. We are so proud of you, and we are so honored to fly with you."

Upon arrival, the volunteers were met with cheers as they deplaned and made their way to baggage claim. Our San Juan Airport team members also felt the great support from some Newark Airport customer service representatives, who came down to help with boarding evacuees out of San Juan, many of whom required wheelchair assistance.

"United has been so great with not only supporting our staffing, but also sending supplies, and that really helps us give essentials to employees so that their families can be ok and they can still come to work and take care of customers," said San Juan-based General Manager Orlando Cordova.

Despite the damage, Orlando is very impressed with the incredible commitment he's seen from the employees, and he said the team is focused on getting back on its feet, getting back to work and rebuilding the station.

"We're in this together," he said. "Our hearts are broken, but our spirits are up."

To see more heartfelt stories on our humanitarian efforts in Puerto Rico, watch the reunion of a Puerto Rico evacuee and her daughter.

Cape Town: A first-timer’s guide to the Mother City

By Eric Rubens , December 07, 2019

Eric Rubens (@erubes1) is a MileagePlus member based in Southern California. He is a photographer/videographer who loves meeting new people and traveling the world.

When planning a vacation, one of the first steps is picking a theme. If you're in search of mountains, many look to the Rockies, Swiss Alps, or Dolomites. If a tropical vacation is desired, Hawaii, Mexico, or the Caribbean may be calling your name. There are so many beautiful destinations in this world, but is it possible for one of them to be blessed with incredible mountains, picturesque beaches, and some of the best wildlife viewing in the world?

Cape Town is one of the few places I've found that seems to have it all. With the iconic Table Mountain and Lion's Head rising out of the city, there are hikes leading up to majestic views down the African coastline. The beaches of Clifton and Camps Bay are some of the most incredible beaches on this planet. If wildlife peaks your interest, there's Boulder's Beach, home to one of the only land-based penguin colonies in the world. Did I mention the safari is a short trip away? Add in an exchange rate that is very favorable and you have all the makings of a trip you'll never forget.

Camps Bay Beach

Planning a trip to Africa for the first time can be both intimidating and a bit challenging. I found very few of my friends or family had been, which made my voyage to South Africa even more exciting. Cape Town is home to a hip urban scene, a vibrant melting pot of culture, and jaw dropping landscapes that'll make you wonder why you didn't visit sooner. There's no city quite like it, and this list of top things to do will make sure you maximize your time in the Mother City. Several theories exist regarding the origin of Cape Town's nickname as "The Mother City." Some say it can be traced back to the beginning of the city's history as a trading hub in the 17th century, or its status as South Africa's first metropolis. But many locals have their own theories – one running joke is that it takes nine months to get anything done in the very laid back city.

View from the top of Table Mountain

#1: Take a hike or tram up to the top of Table Mountain

This iconic mountain rising from the city is arguably home to Cape Town's best views. The 2 to 3-hour hike to the top makes for a fun activity if you're up for it. Otherwise, take in the view from the aerial cableway, complete with 360-degree rotating floor and running every 5 minutes from the base. Once up top, there's plenty of walking trails, souvenir shopping, and food and drinks. Table Mountain is known for the blanket of fog that rolls over the peak, so weather at the top can change quickly. Make sure to check the weather before heading up and bring a jacket, since the wind can be intense!

Penguins at Boulder Beach

#2: Visit the penguin colony at Boulder's Beach

Even though it's an hour or so drive from the city, visiting Boulder's Beach and its nearly 2,000 penguins is an unforgettable experience. Watching the penguins lounge on the beach and come in and out of the waves makes for some incredible pictures and a unique encounter. You can also swim in the nearby waters and will often come face to face with members of the colony.

#3: Wake up for a sunrise hike up Lion's Head

One of the most bucket list-worthy activities on a visit to Cape Town is catching sunrise atop Lion's Head. It's a challenging hike and not for those with a fear of heights, but you won't soon forget the view from the summit. If you're willing to scramble and make your way up the final ladders, 360-degree views of the city await, and the sunrise over the city is one for the ages.

#4: Explore the Cape Winelands and the beauty of Constantia

South Africa has some of the best vineyards in the world. Even though the towns of Franschooek and Stellenbosch get the majority of the press, nearby Constantia is home to the oldest wine estate in the country, Groot Constantia. Its proximity (just 15 minutes from the city center) makes it perfect for a day trip. The city sightseeing "Hop-On Hop-Off" bus tour has a purple line that connects through this region, so getting here is easy! If wine tasting isn't your thing, the Alphen Trail is a beautiful trek through the countryside and sure to put you in a relaxing mood.

Chapman's Peak Drive

#5: Take a road trip down Chapman's Peak Drive

One of the most beautiful drives awaits just south of Cape Town. Carved into the cliffs and winding along the ocean, this road between Hout Bay and Noordhoek offers majestic views of the coastline. Just make sure to keep your eyes on the road since the sheer beauty can be distracting!

#6: View the diversity of flora throughout Kirstenbosch Gardens

The flora and fauna of South Africa is some of the most diverse in the world, and no place showcases it better than Kirstenbosch Botanical Gardens. Tucked along the slopes of Table Mountain and widely recognized as one of the most impressive gardens in the world, Kirstenbosch is home to over 7,000 species of plants. The newly completed Centenary Tree Canopy Walkway allows you to walk above the tree line. If you visit in summer, try to make one of the Sunday concerts in the gardens, which are a hit with locals and visitors.

V & A Waterfront

#7: Shop your heart out along the Victoria & Alfred Waterfront

Known as one of the biggest tourism hubs of the city, the always bustling V&A Waterfront is home to many of Cape Town's finest restaurants, shopping, and the launching point of many tours. There are countless ways to spend your time here, but make sure to stop by the V&A food market, where over 40 vendors sell gourmet street food from around the world.

#8: Make your way to the Southern tip of Africa

If you're up for an adventure, take a trip to The Cape of Good Hope. You'll most likely encounter penguins, baboons, and who knows what else along the 1.5-hour drive. The weather can be very unpredictable, so make sure to check it before making the trip south. While there, visit the lighthouse and if you're hungry grab a bite at the appropriately named Two Oceans Restaurant.

#9 Take a tour of historical Robben Island

Even though the prison has been shut down since 1996, a visit to this UNESCO World Heritage Site is one of Cape Town's most popular tours. Tours take around 4 hours including a ferry ride to the island famous for housing Nelson Mandela for 18 of the 27 years he was imprisoned.

Insider tips:

-Use the "hop on hop off" bus for an easy guided tour of the city. The route takes you to many of the best spots throughout Cape Town and allows you to explore at your own pace. Buy tickets ahead of time to save on fare!

-Cape Town has some incredible boutique hotels and bed & breakfasts. My favorites are: Tintswalo Atlantic, 52 De Wet Luxury Boutique Hotel, and Derwent House Boutique Hotel.

-Make sure you don't carry too many valuables on you if you're walking around at night. Although beautiful and mostly safe, there is still a good amount of opportunistic crime throughout the city. Always pay attention to your surroundings.

You can purchase tickets now at united.com or on the United app for three weekly nonstop flights from New York/Newark to Cape Town beginning December 15.

Opinions expressed by the author are those of the author and do not necessarily reflect those of United.

Say Halo to Curaçao

By Bob Cooper , December 06, 2019

Planning a Caribbean vacation around hurricane season isn't necessary if you head to Dutch-affiliated Curaçao. The southernmost of all Caribbean islands — just off Venezuela's coast — is rarely even grazed by hurricanes. It also has an ideal tropical climate with average winter highs in the 80s (and water temperatures to match) and only about one inch of rain a month.

Curaçao will be more accessible beginning December 7, 2019, when weekly nonstops begin from New York/Newark on United Airlines. The new seasonal service on 737-700 aircraft makes Curaçao the 21st Caribbean island destination for United, which already flies to the other two nearby "ABC islands" — Aruba and Bonaire. Why choose Curaçao? Because like the island's famous blue liqueur, it's colorful, exotic and appealing.

Settling in

Jet lag won't be an issue for Americans flying to Curaçao because it's in the same time zone as New York. Nor is it a long flight — about five hours nonstop from New York/Newark. Upon arrival you can take a taxi, rental car or hotel shuttle from Curaçao International Airport to your accommodations — a resort (reserve early), boutique inn, vacation house or B&B. Most are in Willemstad, a coastal city only five miles from the airport.

Forts above the port

Straat Curaçao Getty Images/iStockphoto

The historic city center and harbor areas of Curaçao's only city of Willemstad are designated as a UNESCO Heritage Site, mostly for the 17th to 19th century Dutch colonial architecture of the houses and forts. The houses are painted a rainbow of bright colors in the Caribbean tradition, and the city is packed with forts — Fort Amsterdam (built in 1636), Fort Beekenburg (1703), Fort Nassau (1797) and Fort Waakzaamheid (1803). All four offer stellar views and are free to visitors.

On the waterfront

Curacao colorful houses Getty Images/iStockphoto

Along with forts, the harbor area is home to the oldest continuously operating synagogue (and museum) in the Western Hemisphere, an African art museum that tells the story of the slave trade through West African art and artifacts, and a maritime museum. These visits can be followed by a tour and tasting at the Curaçao Distillery, where you'll see how the peels of the native Laraha bitter oranges are turned into curaçao liqueur.

Snorkel from the sand

Two people snorkeling off coast of tropical island Getty Images

The chief allure of this 38-mile-long island is, of course, the ocean. Besides sunbathing at any of the dozens of powder-sand cove beaches, you can wade right in and snorkel in the turquoise, bathlike sea, usually around 80 degrees. Visibility is up to 100 feet, a snorkeler's dream. More adventurous types can snorkel or dive from day boats that head to prime diving sites like the Mushroom Forest (mushroom-shaped coral), Blue Cave and several shipwreck spots. There's also a nice aquarium on the shoreline where marine life is seen up close in their natural habitat —from land or aboard a minisub that dives 1,000 feet.

Ready, set…

Curaçao is a convenient tropical destination for Americans because U.S. dollars and credit cards are commonly accepted, English is widely spoken and no visa is required. But the local culture and cuisine are still exotic enough to be intriguing with local specialties like stewed iguana and cactus soup served in restaurants and from food carts in Willemstad.

If you go

Flight reservations from New York/Newark (EWR) to Curaçao (CUR) can be made at united.com on the United app. Use miles to reserve a hotel, rental car or both with MileagePlus®.

Fantasy Flights: Making holiday wishes come true

By The Hub team , December 04, 2019

One of our most treasured events of the year is here – Fantasy Flights! Our Fantasy Flights bring holiday cheer to children in need by taking them on a special trip to the "North Pole." Each station creates a North Pole with care, in preparation for all the children who will soon be there…

Our participating stations this year are HNL (Honolulu), FRA (Frankfurt), CLE (Cleveland), DEN (Denver), IAD (Washington Dulles), LAX (Los Angeles), SFO (San Francisco), MCO (Orlando), ORD (Chicago O'Hare), GUM (Guam), EWR (New York/New Jersey), NRT (Tokyo-Narita), PHX (Phoenix), IAH (Houston), MCI (Kansas City) and SAT (San Antonio).

Please stay tuned for stories, photos and more from these magical events. #UAFantasyFlights

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