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Gliding through rarefied air

By Matt Adams, August 11, 2017

United recognizes and rewards the passion of our employees through the Volunteer Impact Grant program, which has awarded hundreds of thousands of dollars to employees who are giving back to their communities. This story highlights DEN Captain Eric Mosley, one of the many grant recipients who are using those funds for the greater good of the people we serve.

On a warm Saturday in June, against the backdrop of Rocky Mountain National Park's snow-capped peaks, eight intrepid high school students took turns experiencing the thrill of flying in a completely unique way – soaring among the clouds in unpowered glider planes. But it was more than a sense of adventure that drove them from their beds early on a weekend morning; it was a sense of carrying on a legacy that was established nearly 80 years ago by a group of pioneering aviators.

For the past two decades, thanks to the sponsorship of Denver's Hubert L. "Hooks" Jones Chapter of the Tuskegee Airmen, young men and women from the Denver area have gotten the chance to chase their aeronautical dreams through the Mile High Flight Program, founded by Captain Eric Mosley and his late father, Lieutenant Colonel John W. Mosley. The course, which runs through the school year, exposes kids to aviation in ways that might otherwise be unavailable to them. And each summer it ends on a high note with the highly anticipated glider flights.

"I was sitting at the dinner table with my father and talking about the fact that there were so few African-American pilots in this country," Capt. Mosley said, describing the genesis of the Mile High Flight Program. "We started it as a way to encourage and inspire African-American men and women, but we decided right from the start that we wouldn't discriminate against anyone who wanted to participate. Today we are proud to have students from all races and all backgrounds."

Perhaps no one understood better what those kinds of opportunities could mean to a young person of color than Capt. Mosley's father, who himself had served as one of the famed Tuskegee Airmen during World War II.

Lt. Col. John Mosley, far right, with the original Swoop Club

"Dad had the intention of becoming a veterinarian, but that was denied him because of his race. When the war broke out and they announced the formation of a black fighter squadron in Tuskegee, he decided that if they wouldn't let him be a veterinarian, he'd fly planes. That was the most extreme thing he could imagine as a way to show people what he was capable of doing."

Back at the Owl Canyon Gliderport north of Fort Collins, Colorado, the impact of the Mosleys' vision is evident in the look of exhilaration on the faces of the kids as they climb out of their gliders.

"Flying a glider is almost surreal," said Traye Jackson, a student at Denver's East High School. "You're at the will of the wind when you're up there. You can barely feel anything other than the updrafts."

Not only do the students get exposure to fascinating careers and hobbies, they also have the chance to take inspiration from the men who trained at Tuskegee all those years ago. "Against all odds, they achieved," Jackson said. "Despite everything they went through, they strove to be better than what was expected of them."

Mile High Flight participant Traye with his mother, Lucinda, center. Traye is one of the program\u2019s most promising students

As they prepare to embark upon their twenty-first year, Capt. Mosley and his crew of more than 20 volunteers, which includes three of his fellow United pilots, have built a legacy of their own. The program consists of two phases, and the most promising students are invited to participate in "Phase 2" where they learn to fly while pursuing their private pilot's license. Several Mile High Flight alumni have gone on to study at the Air Force Academy in nearby Colorado Springs, and many more have gone on to careers as pilots in both the military and in commercial aviation at airlines around the country, including current United First Officer Andrea Martinez. Regardless, every student who spent time in the Mile High Flight Program "slipping the surly bonds of Earth," as Capt. Mosley poetically put it, walked away with something of value.

"Even though aviation and aerospace are the focus of our program," Capt. Mosley said, "what we really hope to leave the students with is an absolute, undeniable belief that they can do whatever they want to do, whether it's in the cockpit, whether it's designing jet aircraft, whether it's in the boardroom or the surgical ward – wherever. Aviation is kind of the metaphor, but the message is that through hard work and a good flight plan, there's nothing they can't achieve."

If you live in the Denver area and know a young man or woman with an interest in aviation, you can find more information about the program and the Hubert L. "Hooks" Jones Chapter of the Tuskegee Airmen by visiting their website, www.colorado-redtails.com.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

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