Realizing United's full potential - United Hub

Realizing United's full potential

By United Airlines, January 23, 2018

2017 in review and future priorities

Our CEO Oscar Munoz and President Scott Kirby reflect on 2017, discuss strategic priorities and look ahead to 2018.

2018 priorities

Unlocking the full potential of our network

  • Growing our network 4-6% in 2018, and at a similar rate through 2020
  • Driving connectivity from Denver, Chicago and Houston
  • Defending market share in our international gateways
  • Upgrading to larger aircraft

Developing new and exciting experiences for customers

  • Launching United® Premium Plus on select international flights in 2018
  • Providing faster and more reliable inflight Wi-Fi, by upgrading software and hardware on our aircraft
  • Introducing more all-aisle-access seats in United Polaris® business class
  • Opening United Polaris® lounges in SFO, EWR, LAX and IAH with high-end shower suites, rest pods and pre-flight dining
  • Refreshed or overhauled United Club locations in ORD, DFW, FLL, IAH, LGA, and SFO

Continuing to invest in people and technology

  • Empowering our employees with new capabilities and processes
  • Completing flight attendant integration and rolling out industry-leading hand-held technology for our technicians
  • Improving united.com and releasing a new version of the United mobile app

Focusing on efficiency and productivity to fuel growth

  • Driving efficiency and productivity to improve results
  • Targeting (1.0%) to flat non-fuel CASM in 2018, continued flat or better in 2019 and 2020

Established a strong foundation in 2016-2017

  • Re-engaged front-line team
  • Delivered record-breaking operational reliability
  • Renewed focus on our customers
  • Returned United to a path of growth

Record-breaking operational performance in 2017...

  • 148 Million Passengers flown
  • 59 Days with zero mainline flight cancellations
  • 13 New international routes announced
  • Mainline arrivals* 2015: 78.1% - 2016: 81.3% - 2017: 81.9% *Within 14 minutes of schedule arrival time as defined by the Department of Transportation
  • On-time mainline departures #1 in industry - 2015: 55.2% - 2016: 63.6% - 2017: 68.3%
  • Mishandled baggage ratio 2015: 3.21 - 2016: 2.60 - 2017: 2.38
*Within 14 minutes of schedule arrival time as defined by the Department of Transportation

...building a strong financial position for tomorrow

  • $6.50 - $8.50
    2018 EPS guidance
    2020 EPS guidance of $11.00 - $13.00
  • $3.6B - $3.8B
    2018 Capex
  • $5B - $6B
    Minimum liquidity, ensuring strong balance sheet
  • $3B
    Announced additional $3B in share repurchase authorization

Our strategy drives sustainably higher profits and margins to realize United's full potential

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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