2017 in review and future priorities

Our CEO Oscar Munoz and President Scott Kirby reflect on 2017, discuss strategic priorities and look ahead to 2018.

2018 priorities

Unlocking the full potential of our network

  • Growing our network 4-6% in 2018, and at a similar rate through 2020
  • Driving connectivity from Denver, Chicago and Houston
  • Defending market share in our international gateways
  • Upgrading to larger aircraft

Developing new and exciting experiences for customers

  • Launching United® Premium Plus on select international flights in 2018
  • Providing faster and more reliable inflight Wi-Fi, by upgrading software and hardware on our aircraft
  • Introducing more all-aisle-access seats in United Polaris® business class
  • Opening United Polaris® lounges in SFO, EWR, LAX and IAH with high-end shower suites, rest pods and pre-flight dining
  • Refreshed or overhauled United Club locations in ORD, DFW, FLL, IAH, LGA, and SFO

Continuing to invest in people and technology

  • Empowering our employees with new capabilities and processes
  • Completing flight attendant integration and rolling out industry-leading hand-held technology for our technicians
  • Improving united.com and releasing a new version of the United mobile app

Focusing on efficiency and productivity to fuel growth

  • Driving efficiency and productivity to improve results
  • Targeting (1.0%) to flat non-fuel CASM in 2018, continued flat or better in 2019 and 2020

Established a strong foundation in 2016-2017

  • Re-engaged front-line team
  • Delivered record-breaking operational reliability
  • Renewed focus on our customers
  • Returned United to a path of growth

Record-breaking operational performance in 2017...

  • 148 Million Passengers flown
  • 59 Days with zero mainline flight cancellations
  • 13 New international routes announced
  • Mainline arrivals* 2015: 78.1% - 2016: 81.3% - 2017: 81.9% *Within 14 minutes of schedule arrival time as defined by the Department of Transportation
  • On-time mainline departures #1 in industry - 2015: 55.2% - 2016: 63.6% - 2017: 68.3%
  • Mishandled baggage ratio 2015: 3.21 - 2016: 2.60 - 2017: 2.38
*Within 14 minutes of schedule arrival time as defined by the Department of Transportation

...building a strong financial position for tomorrow

  • $6.50 - $8.50
    2018 EPS guidance
    2020 EPS guidance of $11.00 - $13.00
  • $3.6B - $3.8B
    2018 Capex
  • $5B - $6B
    Minimum liquidity, ensuring strong balance sheet
  • $3B
    Announced additional $3B in share repurchase authorization

Our strategy drives sustainably higher profits and margins to realize United’s full potential