Realizing United's full potential - United Hub

Realizing United's full potential

By United Airlines, January 23, 2018

2017 in review and future priorities

Our CEO Oscar Munoz and President Scott Kirby reflect on 2017, discuss strategic priorities and look ahead to 2018.

2018 priorities

Unlocking the full potential of our network

  • Growing our network 4-6% in 2018, and at a similar rate through 2020
  • Driving connectivity from Denver, Chicago and Houston
  • Defending market share in our international gateways
  • Upgrading to larger aircraft

Developing new and exciting experiences for customers

  • Launching United® Premium Plus on select international flights in 2018
  • Providing faster and more reliable inflight Wi-Fi, by upgrading software and hardware on our aircraft
  • Introducing more all-aisle-access seats in United Polaris® business class
  • Opening United Polaris® lounges in SFO, EWR, LAX and IAH with high-end shower suites, rest pods and pre-flight dining
  • Refreshed or overhauled United Club locations in ORD, DFW, FLL, IAH, LGA, and SFO

Continuing to invest in people and technology

  • Empowering our employees with new capabilities and processes
  • Completing flight attendant integration and rolling out industry-leading hand-held technology for our technicians
  • Improving united.com and releasing a new version of the United mobile app

Focusing on efficiency and productivity to fuel growth

  • Driving efficiency and productivity to improve results
  • Targeting (1.0%) to flat non-fuel CASM in 2018, continued flat or better in 2019 and 2020

Established a strong foundation in 2016-2017

  • Re-engaged front-line team
  • Delivered record-breaking operational reliability
  • Renewed focus on our customers
  • Returned United to a path of growth

Record-breaking operational performance in 2017...

  • 148 Million Passengers flown
  • 59 Days with zero mainline flight cancellations
  • 13 New international routes announced
  • Mainline arrivals* 2015: 78.1% - 2016: 81.3% - 2017: 81.9% *Within 14 minutes of schedule arrival time as defined by the Department of Transportation
  • On-time mainline departures #1 in industry - 2015: 55.2% - 2016: 63.6% - 2017: 68.3%
  • Mishandled baggage ratio 2015: 3.21 - 2016: 2.60 - 2017: 2.38
*Within 14 minutes of schedule arrival time as defined by the Department of Transportation

...building a strong financial position for tomorrow

  • $6.50 - $8.50
    2018 EPS guidance
    2020 EPS guidance of $11.00 - $13.00
  • $3.6B - $3.8B
    2018 Capex
  • $5B - $6B
    Minimum liquidity, ensuring strong balance sheet
  • $3B
    Announced additional $3B in share repurchase authorization

Our strategy drives sustainably higher profits and margins to realize United's full potential

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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