Flying Towards a More Sustainable Future: We're Honored as 'Eco-Airline of the Year' - United Hub
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Flying towards a more sustainable future

By The Hub team, January 24, 2017

For the second time since launching our industry-leading Eco-Skies program, we were named the Eco-Airline of the Year by Air Transport World (ATW) magazine. The award recognizes an airline in global commercial aviation for its environmental leadership as demonstrated by consistent and impactful environmental action within the company and in the industry. The magazine awarded us with the top honor for multiple initiatives in 2016 and prior years, including becoming the first U.S. airline to begin using commercial-scale volumes of sustainable aviation biofuel for regularly scheduled flights, marking a significant milestone in the industry by moving beyond demonstrations and test programs to the use of low-carbon biofuels for ongoing operations.

"Innovation and sustainability are twin engines that drive our progress as the most environmentally conscious airline in the world," said Oscar Munoz, United's chief executive officer. "From pioneering investments in biofuels to increasing efficiency and reducing waste to supporting a single global market based measure for carbon emissions, United is committed to innovating solutions that we hope will become the expectation for our industry, not the exception. And while we take great pride in this important recognition for our efforts, the measure of our success is the opinion of our children and grandchildren who will look back on our efforts and say that we lived up to our obligations to them in protecting the planet for future generations."

The Eco-Skies program represents our company's commitment to the environment and the actions taken every day to create a sustainable future. In addition to incorporating sustainable biofuel into our operations at Los Angeles, our recent environmental achievements include:

  • Investing $30 million in U.S.-based alternative aviation fuels developer Fulcrum BioEnergy, Inc., which represented the single largest investment by any airline globally in alternative fuels.
  • Becoming the first U.S. airline to repurpose items from the carrier's international premium cabin amenity kits and partnering with Clean the World to donate hygiene products to those in critical need.
  • Partnering with the Federal Aviation Administration to demonstrate the potential benefits of new satellite-based technology for instrument landings that enable aircraft to use fuel more efficiently on arrival and land at normal rates in challenging weather.
  • Continuing to replace its eligible ground equipment and service vehicles with cleaner, electrically powered alternatives, with 47 percent of the fleet converted to date.
  • Becoming the first airline to fly with Boeing's Split Scimitar winglets, which reduce fuel consumption by up to 2 percent; United is the largest Split Scimitar winglet customer today.
  • Being the only U.S.-based airline named to the Carbon Disclosure Project's "Leadership" category for its environmental disclosure, with an A- Climate score in 2016.
  • Sourcing illy coffee's internationally-certified supply chain of farmers who earn above-market prices in exchange for meeting quality and sustainability standards for the finest coffee.
  • Offering Eco-Skies CarbonChoice, the airline industry's only integrated carbon offset program for corporate business travel and cargo shipments.

Additionally, as part of our commitment to operating an environmentally friendly and responsible airline, the carrier added a carbon footprint measurement to our 2017 Global Performance Commitment. We are committed to achieving a lower gross carbon footprint than our two largest U.S.-based competitors this year, as measured by carbon dioxide-equivalent per available seat-mile. If we do not meet the goals of our 2017 Global Performance Commitment, we will compensate eligible corporate accounts.

For more information on our Eco-Skies commitment to the environment, visit www.united.com/ecoskies.

United Cargo and logistics partners keep critical medical shipments moving

By The Hub team, July 02, 2020

By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.

United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.

Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.

A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.

United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.

Celebrating Juneteenth

By United Airlines, June 18, 2020

A message from UNITE, United Airlines Multicultural Business Resource Group

Fellow United team members –

Hello from the UNITE leadership team. While we communicate frequently with our 3,500 UNITE members, our platform doesn't typically extend to the entire United family, and we are grateful for the opportunity to share some of our thoughts with all of you.

Tomorrow is June 19. On this day in 1865, shortened long ago to "Juneteenth," Union soldiers arrived in Galveston, Texas, to announce that the Civil War had ended and all enslaved individuals were free. For many in the African-American community, particularly in the South, it is recognized as the official date slavery ended in the United States.

Still, despite the end of slavery, the Constitutional promise that "All men are created equal" would overlook the nation's Black citizens for decades to come. It wasn't until nearly a century later that the Civil Rights Act (1964) ended legal segregation and the Voting Rights Act (1965) protected voting rights for Black Americans. But while the nation has made progress, the killings of Ahmaud Arbery, Breonna Taylor and George Floyd have made it undeniably clear that we still have a lot of work to do to achieve racial parity and inclusion.

Two weeks ago, Scott and Brett hosted a virtual town hall and set an important example by taking a minute, as Brett said, "to lower my guard, take off my armor, and just talk to you. And talk to you straight from the heart."

Difficult conversations about race and equity are easy to avoid. But everyone needs to have these conversations – speaking honestly, listening patiently and understanding that others' experiences may be different from your own while still a valid reflection of some part of the American experience.

To support you as you consider these conversations, we wanted to share some resources from one of United's partners, The National Museum of African American History and Culture. The museum will host an all-day Virtual Juneteenth Celebration to recognize Juneteenth through presentations, stories, photographs and recipes. The museum also has a portal that United employees can access called Talking About Race, which provides tools and guidance for everyone to navigate conversations about race.

Our mission at UNITE is to foster an inclusive working environment for all of our employees. While we are hopeful and even encouraged by the widespread and diverse show of support for African Americans around the country – and at United - we encourage everyone to spend some time on Juneteenth reflecting on racial disparities that remain in our society and dedicating ourselves to the work that still must be done to fight systemic racism. By honoring how far we've come and honestly acknowledging how far we still must go, we believe United – and the incredible people who are the heart and soul of this airline - can play an important role in building a more fair and just world.

Thank you,

UNITE (United Airlines Multicultural Business Resource Group)

Leadership Team

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment, and to provide transparency and choice throughout the travel journey.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Rolling out touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing
  • 10
    Rolling out Clorox Total 360 Electrostatic Sprayers to disinfect in the airport

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Providing onboard items like pillows and blankets upon request
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Using electrostatic spraying to disinfect aircraft
  • 8
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove 99.97% of airborne particles
    • The cabin recirculated air is exchanged every 2-3 minutes

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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