Airport Screening Modernized With New Checkpoint at Newark - United Hub
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Airport screening modernized with debut of fully redesigned checkpoint at Newark

By The Hub team, March 21, 2017

Today, we are enabling customers to move through the screening process quicker at Newark Liberty International Airport with the opening of a fully redesigned and consolidated security checkpoint in Terminal C. The redesigned checkpoint, which includes dedicated Premier Access and TSA Precheck® security lanes, features 17 state-of-the-art automated screening lanes, making Terminal C the first checkpoint in the country to exclusively feature the new lanes. Last year, we became the first U.S.-based airline to open automated screening lanes at multiple airports and the first to exclusively dedicate automated lanes to a TSA Precheck® security checkpoint.

"At United, we pursue relevant innovation in everything that we do, on the ground and in the air," said Greg Hart, United's executive vice president and chief operations officer. "The opening of our fully redesigned, state-of-the-art checkpoint in Newark – New York's premier trans-Atlantic gateway – continues our commitment to use the latest technology to improve the airport experience for our customers."

The launch of the redesigned security checkpoint and additional automated screening lanes at Newark marks the latest step in our ongoing strategy to leverage the latest technology to ensure customers have a reliable and enjoyable experience during their travels. We recently opened automated screening lanes at our hubs in Newark, Chicago and Los Angeles. Later this summer, we plan to install audio and visual enhancements at security checkpoints at several hubs, utilizing cutting-edge technology to provide customers with more information. We are also constructing a new, state-of-the-art customer check-in area and a consolidated security screening checkpoint in Terminal 7 at Los Angeles International Airport, which we expect to open later this year.

Newark Liberty Terminal C: Terminal for today's connected traveler

In recent years we have introduced multiple enhancements in Terminal C to further meet the needs of our customers. In 2014, we opened a new Global Services reception lobby for our top frequent flyers and collaborated with OTG to unveil an elevated dining and retail experience in the terminal, with cutting edge technology, premier dining options and trendsetting design. Additionally, we launched our "p.s." Premium Service at Newark Liberty in 2015, offering customers on transcontinental flights from the New York area the highest levels of service on the ground and in the air.

Last month, we debuted our all-new United Polaris℠ business class cabin on our all-new Boeing 777-300ER aircraft, which entered service flying out of Newark. The aircraft — and its United Polaris cabin interior — will initially operate between our hubs in Newark and San Francisco. We also plan to open an all-new United Polaris lounge in Terminal C later this year, offering customers chef-designed pre-flight dining, spa-like showers and sleep pods, a U.S. carrier first.


Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

United Zoom backgrounds for AvGeeks

By The Hub team, October 27, 2020

Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.

Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

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