We team up to send volunteers and supplies to hard-hit Puerto Rico - United Hub

We team up to send volunteers and supplies to hard-hit Puerto Rico

By The Hub team, October 04, 2017


Today, a very special flight took off from Newark/New York — Flight 2709 — bound for San Juan, Puerto Rico. Filled with more than 300 first responders and skilled workers, the flight carried more than 35,000 pounds of essential supplies. We teamed up with AFL-CIO, the Association of Flight Attendants (AFA), Air Line Pilots Association (ALPA), and International Association of Machinists and Aerospace Workers (IAMAW), to fly the humanitarian team to help with relief efforts and the rebuilding of Puerto Rico.

"God bless you all for doing what you're doing, giving up your time and energy to help your fellow Americans," said George Miranda, International Brotherhood of Teamsters international vice president-at-large and airline division chairperson. "They are counting on us for support; the island is absolutely devastated and, without the hard work of the people who are boarding that plane, it could not be done."

The highly skilled volunteers, assembled by AFL-CIO, represent 20 different unions from 17 states and include nurses, doctors, engineers, carpenters, electricians, truck drivers and firefighters. They will help with various efforts including clean-up, servicing hospital patients, delivering emergency supplies and restoring power and communications to the island.

For Dan Maldonado, a member of Teamsters Local 445 in Rock Tavern, New York, this volunteering trip is more personal than others he's been a part of. Dan's family is from San Lorenzo, a small town south of San Juan, and he still has many family members there.

"The most beautiful part of this mission so far was that no one even hesitated when they were asked to volunteer," said Dan. "Everyone responded within seconds saying 'we're in.' Nobody was concerned about what the job would be or the conditions. No questions asked, we were all just ready to go help."

The aircraft, a Boeing 777-300ER, will also deliver donated food, water and essential supplies to be distributed to those in need. It will return to Newark/New York on Wednesday evening with evacuees from Puerto Rico, who are being provided complimentary seats as part of our ongoing humanitarian relief efforts.

Thank you to the wonderful flight crew volunteers who made the trip, today, possible:

Newark/New York-based 777 Captains Jose Pascual and Alan Moses

Chicago-based 777 First Officers Mike Hamilton and Jose Raices

Boston-based Flight Attendants Sara (Nelson) Borer, Steve Ekerberg, Andrew Fahy, Danny Herbert and Maki Herbert

London-based Flight Attendant Jeffrey Heisey

Washington DC-based Flight Attendants Jennifer Grega and Bobbie Mas

Houston-based Flight Attendant Franko Ocasio

Los Angeles-based Flight Attendants Dante Harris and Kimberly Burckhalter

Newark/New York Flight Attendants Jennifer Ritter and Anne Fusaro

Additional thanks go to the ramp employees who supported the flight on the ground in Newark/New York and San Juan, our Tech Operations teams who keep the aircraft running, and all employees who had a hand in accomplishing these relief flights.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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