Remembering the Queen - United Hub

Remembering the 'Queen'

By Matt Adams

For nearly half a century, the Boeing 747, the world's first commercial jumbo jet, has occupied a special, almost mythological place in the world of aviation. Today, marking the end of an era, United announced it will fly its final scheduled 747 route sometime in the fourth quarter of this year. When it does, United will be the last U.S.-based passenger carrier to retire the venerable aircraft in favor of more environmentally friendly and economical widebody planes.

In a heartfelt letter to employees, United's President Scott Kirby described the decision to cease flying the Queen of the Skies as bittersweet. “There's something very special about a Boeing 747," he said. “It's the one aircraft that even casual travelers can easily identify. And we know that the experience of traveling on one, or flying one, is unforgettable." Scott went on to set the stage for what's to come, saying, “We'll be working with all of you who fly or work on the 747s to ensure a smooth transition to other fleets. And of course we'll honor the 747 with an unforgettable retirement celebration."

Like our customers, many of our employees forged a unique bond with the 747 during its heyday. Take United Captain Jon Russell, who started flying the 747 as a first officer in the early 1990s. Even now, 25 years later, he can vividly recall that introduction.

“I remember waiting in the jetway while the plane was being brought over from the hangar," he said, “and it was an incredible experience – I could hear it approaching from the noise of the engines. Then the nose of the plane came into view, and in short order the fuselage enveloped the entire opening to the jetway. At that moment, I realized the enormity of the aircraft; it was pretty dramatic."

When it rolled off the line at Boeing's Everett, Washington, plant in 1969, the double-decker 747 was not only an engineering marvel, it was the culmination of everything that the “jet age" represented in American culture - an airplane with the capacity to democratize air travel, previously a luxury unattainable for many would-be fliers. But it also signaled a new leap in commercial aircraft performance with its power and long-range capabilities. Calling them “rope starts" (a nickname for the early 747 models), Jon recounted the fun of piloting the behemoths. “That airplane could fly really fast. I remember sitting in the right seat of a 747-100, and I looked over at the captain and said, 'Do you know that you're doing [Mach 0.90] (almost 700 miles per hour)!'"

United and Continental's original 747s, which they began flying in 1970, were assigned to each airline's West Coast - Hawaii routes. Throughout the 1970s and into the 1980s, United boasted the largest fleet of domestic 747s, with 18 in circulation throughout the United States, making the plane synonymous with the airline in the minds of customers in those days.

“It's an iconic aircraft, probably the most recognizable airplane in the sky," Jon said. “Being in one was such a neat experience because of that upper deck – it was almost like an airplane in an airplane."

In spite of the many miles he logged in 747 cockpits flying all over the globe, Jon's fondest memory is from a short trip out of San Francisco to central Washington. “My dad flew with United and flew the 747 just before he retired. He took one up to Moses Lake (site of one of Boeing's testing facilities) with some of United's instructors, and I sat in the jumpseat while he made three 'roller landings.' It was so cool because you had these big commercial airplanes doing pattern work all around you, not to mention the fact that I was there with my dad." The 747 has captivated imaginations and inspired a sense of wonder about the world for generations of travelers but, as so often happens, progress dictates change. “It's like an old friend that you don't want to see go," Jon said. “It's been such an iconic figure around our airline for so long. We'll probably never see another four-engine aircraft on the property; it's the last of something special."

Beach or mountains? Take your pick with our newly announced routes to the West Coast, the Rocky Mountains and the Caribbean

By Matt Adams , November 21, 2019

We will continue building out our already expansive route network next year, adding flights to some attractive leisure destinations in the United States and the Caribbean.

Our hometown hub, Chicago O'Hare International Airport, will be the beneficiary of three of those new routes, which include Santa Barbara, California; Pasco, Washington; and Vail, Colorado. Rounding it out, United will add service from Denver to Nassau, Bahamas, and from Houston to Spokane, Washington. Tickets for all of these destinations are on sale now.

Colorful houses in Nassau

The Denver-Nassau route will begin on March 7, 2020, followed by Chicago-Santa Barbara, Chicago-Pasco, Chicago-Vail and Houston-Spokane on June 4. When that time comes, United will be the only airline offering nonstop service between Denver and Nassau and Chicago and Pasco.

All of these routes will open up a world of connection possibilities for customers living in each market. They'll also be scheduled to give flyers optimal arrival and departure time options. For instance, a passenger going from Chicago to Santa Barbara will have a flight option that departs O'Hare at 7:45 p.m. local time, arriving at Santa Barbara Airport at 10:30 p.m. That's ideal for business travelers.

"We want to offer customers the very best schedule, the best network and the most flight options in the industry," said Ankit Gupta, United's vice president of Domestic Network Planning.

The Boeing 737-800 aircraft will serve the Denver-Nassau route. Passengers going from Chicago to Santa Barbara and from Chicago to Vail will fly on the 737-700. United's 76-seat Embraer 175 aircraft, equipped with United First, Economy Plus and United Economy class seats, will operate on the Chicago-Pasco and Houston-Spokane routes.

You'll find flight times and additional details in the grid below. For more information and to book your tickets, visit united.com or download the United mobile app.

Depart

Arrive

Frequency

Duration

Chicago (ORD)

7:45 p.m.

Santa Barbara (SBA)

10:30 p.m.

Daily

Year-round

SBA

11:20 p.m.

ORD

5:20 a.m.

Daily

Year-round

ORD

8:00 p.m.

Pasco (PSC)

10:24 p.m.

Daily

Year-round

PSC

11:38 p.m.

ORD

5:20 a.m.

Daily

Year-round

ORD

4:00 p.m.

Vail/Eagle (EGE)

5:54 p.m.

Daily

Summer seasonal

(June 4 through September 6, 2020)

EGE

9:00 a.m.


ORD

12:45 p.m.

Daily

Summer seasonal

(June 4 through September 7, 2020)

Denver (DEN)

9:56 a.m.

Nassau (NAS)

4:00 p.m.

Once a week on Saturdays

Year-round

(with a break from mid-August through late-October)

NAS

11:37 a.m.

DEN

2:43 p.m.

Once a week on Saturdays

Year-round

(with a break from mid-August through late-October)

Houston (IAH)

9:32 p.m.

Spokane (GEG)

11:32 p.m.

Daily

Summer seasonal

(June 4 through August 17, 2020)

GEG

11:55 p.m.

IAH

6:17 a.m.

Daily

Summer seasonal

(June 4 through August 17, 2020)

Reflecting on Veterans Day: a message from our CEO Oscar Munoz

By Oscar Munoz, CEO, United Airlines , November 11, 2019

Right now, around the world, brave members of America's armed forces are on duty, defending our freedom and upholding our values.

When not laser-focused on the mission at hand, they're looking forward to the day when their service to our nation is fulfilled and they can reunite with their families.

They are also imagining how they can use their hard-earned skills to build an exciting, rewarding and important career when they return home.

I want them to look no further than United Airlines.

That's why we are focused on recruiting, developing and championing veterans across our company, demonstrating to our returning women and men in uniform that United is the best possible place for them to put their training, knowledge, discipline and character to the noblest use.

They've developed their knowledge and skills in some of the worst of times. We hope they will use those skills to keep United performing at our best, all of the time.

That's why we are accelerating our efforts to onboard the best and the brightest, and substantially increasing our overall recruitment numbers each year.

We recently launched a new sponsorship program to support onboarding veterans into United and a new care package program to support deployed employees. It's one more reason why United continues to rank high - and rise higher - as a top workplace for veterans. In fact, we jumped 21 spots this year on Indeed.com's list of the top U.S workplaces for veterans. This is a testament to our increased recruiting efforts, as well as our efforts to create a culture where veterans feel valued and supported.

We use the special reach and resources of our global operations to partner with outstanding organizations. This is our way of stepping up and going the extra mile for all those who've stepped forward to answer our nation's call.

We do this year-round, and the month of November is no exception; however, it is exceptional, especially as we mark Veterans Day.

As we pay tribute to all Americans who have served in uniform and carried our flag into battle throughout our history, let's also keep our thoughts with the women and men who are serving around the world, now. They belong to a generation of post-9/11 veterans who've taken part in the longest sustained period of conflict in our history.

Never has so much been asked by so many of so few.... for so long. These heroes represent every color and creed. They are drawn from across the country and many immigrated to our shores.

They then freely choose to serve in the most distant and dangerous regions of the world, to protect democracy in its moments of maximum danger.

Wherever they serve - however they serve - whether they put on a uniform each day, or serve in ways which may never be fully known, these Americans wake up each morning willing to offer the "last full measure of devotion" on our behalf.

Every time they do so, they provide a stunning rebuke to the kinds of voices around the world who doubt freedom and democracy's ability to defend itself.

Unfortunately, we know there are those who seem to not understand – or say they do not - what it is that inspires a free people to step forward, willing to lay down their lives so that their country and fellow citizens might live.

But, we – who are both the wards and stewards of the democracy which has been preserved and handed down to us by veterans throughout our history – do understand.

We know that inciting fear and hatred of others is a source of weakness, not strength. And such divisive rhetoric can never inspire solidarity or sacrifice like love for others and love of country can.

It is this quality of devotion that we most honor in our veterans - those who have served, do serve and will serve.

On behalf of a grateful family of 96,000, thank you for your service.

Humbly,

Oscar

United named a top workplace for veterans

By The Hub team , November 10, 2019

Each year around Veterans Day, Indeed, one of the world's largest job search engines, rates companies based on actual employee reviews to identify which ones offer the best opportunities and benefits for current and former U.S. military members. Our dramatic improvement in the rankings this year reflects a stronger commitment than ever before to actively recruiting, developing and nurturing veteran talent.

"We've spent a lot of time over the past 12 months looking for ways to better connect with our employees who served and attract new employees from the military ranks," said Global Catering Operations and Logistics Managing Director Ryan Melby, a U.S. Army veteran and the president of our United for Veterans business resource group.

"Our group is launching a mentorship program, for instance, where we'll assign existing employee-veterans to work with new hires who come to us from the armed forces. Having a friend and an ally like that, someone who can help you translate the skills you picked up in the military to what we do as a civilian company, is invaluable. That initiative is still in its infancy, but I'm really optimistic about what it can do for United and for our veteran population here."

Impressively, we were the only one of our industry peers to move up on the list, further evidence that we're on a good track as a company.

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