United PetSafe rescues cats from Puerto Vallarta - United Hub
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PetSafe rescues cats from Puerto Vallarta

By Matt Adams, March 16, 2017

For years, Puerto Vallarta, Mexico, has been a second home to customer Jill Goldstein and her family, their annual beach-side escape from the winters back home in Minneapolis. But last year Ms. Goldstein noticed something in her adopted city that troubled her – a significant increase in the abuse of the stray cats who live on Cuale Island in the heart of Puerto Vallarta.

"The island has been a dumping ground for the past 20 or 30 years, and people abandon their cats and dogs there," Ms. Goldstein said. "And some of the things that were happening to them are just too terrible to talk about. Recently, many of them were even poisoned."

Heartbroken, Ms. Goldstein, who is the founder and executive director of Pause 4 Paws, a Minneapolis-based animal charity, knew that she had to do something. With the help of Puro Gato, a shelter in Puerto Vallarta, she decided to transport as many of the cats as she could to Minneapolis with the goal of finding homes for them. The mission was dubbed "Gotta Getta Gato," but the logistics proved to be a challenge.

After speaking with other carriers and forwarders who were unable to help them, Ms. Goldstein's mother and father, Nancy and David, got in touch with United in Mexico. Fortunately, we had just the right solution for them – our PetSafe program, which is specially designed for just such movements.

Since March 1, a team of cargo and sales employees, both in the U.S. and in Mexico, has not only worked to secure space on board our aircraft for 60 cats, they have gone above and beyond to ensure that the feline passengers enjoy a comfortable journey, much to Ms. Goldstein's relief.

"Recently, some of the cats had to stay overnight in Houston before they could board a flight to Minneapolis," she said. "The Houston PetSafe employees checked on each one, making sure that they were eating and that they were okay. I was so grateful that they were able to put me at ease."

Operation Gotta Getta Gato is expected to wrap up by April 8, so as not to conflict with Minnesota's kitten season, when the local shelters will fill up. By that time, it's expected that we will have flown a total of 74 cats from Puerto Vallarta to Minnesota, where Pause 4 Paws partner Angel of Hope Rescue is providing veterinary care and adoption services.

"Your airline made this possible," Ms. Goldstein said. "It's my hope that, in a year from now, we can do this again."

For more information on Gotta Getta Gato and to donate to the ongoing project, please visit the Pause 4 Paws site here.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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