- United Hub

By United Airlines, October 24, 2018

Rhapsody Remastered (the "Program") TERMS AND CONDITIONS OPEN ONLY TO LEGAL RESIDENTS OF THE 50 UNITED STATES AND DISTRICT OF COLUMBIA, 18 YEARS OF AGE OR OVER. INTERNET ACCESS IS REQUIRED FOR PARTICIPATION. There are no prizes awarded in the Program.

The Program begins at 12:01 am Eastern Time ("ET") on October 24th, 2018 and ends 11:59 pm ET on November 30, 2018 (the "Program Period").

During the Program Period, visit hub.united.com (the "Site"), complete all required registration information and accept these terms and conditions to obtain a copy of the "Rhapsody in Blue" sheet music composed by George Gershwin (the "Sheet Music"). You will submit a recording of the performance of your arrangement and/or cover version of the original composition based on the Sheet Music in audio and/or video format (the "Submission"). You may post the Submission on any social media platform so long as you tag the @united social handle and use the hashtag #RhapsodyRemastered. You shall not add lyrics to the Submission. Except as set forth in the foregoing, you may not release or use any portion of the Submission for any purpose on any medium or platform, digital or otherwise, and you may not distribute or use the Sheet Music for any purpose apart from creating the Submission.. For the avoidance of doubt, you may share access to the Sheet Music to those who may participate in the creation of the Submission. Select Submissions (based on originality and brand appropriateness), as solely determined by United Airlines, Inc., their respective affiliates, parents, subsidiaries, divisions, suppliers, distributors, retailers of airline products; and advertising, promotional and judging agencies and/or its agencies ("Sponsor") may be used in advertising material or in-flight video content. There is no retail value associated with your Submission being selected. You will not receive compensation if your Submission is used. By sharing a Submission, you are agreeing to these Terms and Conditions and that anyone depicted in your Submission is 18 years of age or older and agrees to the Submission.

You agree the Submission shall be considered a work specially made for Sponsor as a work made for hire under copyright law. If for any reason the work is held not to be work for hire under copyright law, you hereby sell, assign and transfer all right, title, interest and ownership in and to the Work in Sponsor's name and for Sponsor's benefit and the exclusive, unrestricted rights to use your Submission. All rights associated with the Submission will be assigned to the Sponsor and you have no rights of usage therein. For the avoidance of doubt, all so-called publisher's and writer's share(s) will also be assigned to the Sponsor. By participating, you agree to waive any moral and intellectual property rights you may have to the Submission and agree that you will not receive any compensation or notification or attribution. By participating and submitting a Submission, you are also agreeing that Sponsor shall be deemed the author of the Work for all purposes. The Sponsor may use the Submission in any form or format and modify and create derivative works from the same. You acknowledge and agree that if Sponsor does use the Submission you shall not be entitled to any credit, consideration, notice or payments of any kind. You further grant the Sponsor permission to use your name and likeness(in Sponsor's sole discretion) to be posted online for consumers to view on Instagram, Facebook, Tumblr, Twitter and other Sponsor-selected sites, in their sole discretion. Sponsor reserves the right to remove any posted Submissions at any time, in its sole discretion, even if the Submission has already been made available to the public. By participating, you agree to waive any rights you may have to the Submission. The Submission, or portion thereof, must not contain obscene, profane, lewd, defamatory or inappropriate content, or be disparaging to Sponsor, as determined in Sponsor's sole discretion. Submissions must be in keeping with Sponsor's image and may not be offensive, as determined by Sponsor in its sole discretion, nor can it defame or invade publicity rights or privacy rights of any person, living or deceased, or otherwise infringe upon any person's personal or proprietary rights. Participants may not copy or otherwise plagiarize the Submission from any source. All submissions must be the sole, original work of the participant. Any Submission or portion thereof that is, in the Sponsor's or its agencies' sole discretion, obscene, profane, lewd, defamatory, inappropriate, disparaging, offensive or contains proprietary right of any person living or deceased (including but not limited to rights of privacy or publicity or portrayal in a false light) or entity, or is otherwise objectionable, will not be considered accepted. Submissions should not contain any third-party materials or otherwise violate or infringe (or possibly infringe) any copyright, trademark, logo, mark that identifies a brand (other than United Airlines). Sponsor and its agencies may blur or black out the infringing material, in their sole discretion, for consideration to be posted. Participants acknowledge and agree that Sponsor and its agencies may use participant's name, likeness and Submission in their sole discretion and Sponsor and its agencies have the right to edit, adapt, modify, reproduce, promote and otherwise use Submissions in any way it sees fit.

Any Submission not in compliance with the above and which does not meet the requirements of these Terms and Conditions will not be considered. Void where prohibited or restricted by law. Sponsor reserves the right to cancel the Program at any time at its sole discretion. Each eligible participant agrees to release and hold harmless the Sponsor and its agencies, of their respective parent, subsidiary and affiliate companies and their respected employees, officers, directors, agents and assigns from any liability arising out of participation in the Program or the recreation of their Submissions, if applicable. By participating, participants agree to be bound by these Terms and Conditions. Information collected by Sponsor in connection with the Program may be used by Sponsor and shared with third parties involved in administration of the Program in accordance with the online Privacy Policy and applicable data protection laws. The Sponsor and its agencies, in their sole discretion, reserve the right to disqualify any person tampering with the Program or are otherwise in violation of these Terms and Conditions. Sponsor and its agencies are not responsible for late, misdirected, or incomplete activities; or computer system, phone line, hardware, software or program malfunctions; or other errors, failures or delays in computer transmissions or network connections that are human or technical in nature. Sponsor and its agencies assume no responsibility or liability for damages, losses or injury resulting from the Program. If any part of these Terms and Conditions is deemed to be invalid or otherwise unenforceable or illegal, the balance of the Terms and Conditions shall remain in effect and shall be construed in accordance with its terms as if the invalid or illegal provision were not contained herein.

The Sponsor of the Program is United Airlines, Inc. 233 S. Wacker Drive

Chicago, IL 60606 United States

Working to bring people home – repatriation flights underway

By The Hub team, April 07, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

We have operated more than 85 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 12,000 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

We’re making some key changes to the MileagePlus program for you

By The Hub team, April 05, 2020

Throughout these unprecedented times, we remain committed to doing what is right and fair for all of our MileagePlus® members and are pleased to share the steps we are taking to reciprocate the trust and loyalty that you have placed in United. These steps include not only Premier status updates, but also an extension of current memberships and subscriptions. The updates will happen automatically over the next few weeks — there's nothing you need to do.

The big news: If you have current 2020 Premier status, it will be extended to January 31, 2022. At a minimum, you will enjoy the same published status next year that you have today, up to and including Premier 1K®.

For the 2021 status year, United is reducing thresholds for Premier qualification by 50% for each status level, to make reaching an even higher tier easier. You'll still need a minimum of four flight segments on United or United Express®.

2021 status

Earn Premier qualifying flights

and PQP

… or meet a higher PQP goal

Silver

6

2,000

2,500

Gold

12

4,000

5,000

Platinum

18

6,000

7,500

1K

26

9,000

12,000

We're also doubling PQP for United Explorer cards and quadrupling PQP for the United Club cards.

At the same time that we're decreasing the published program's PQP requirements, via a promotion from May 1 – December 31, 2020, we're doubling (for United Explorer cards) or quadrupling (for United Club cards) the maximum number of PQP that Cardmembers can earn from card spending during 2020 to help achieve a higher level of status than you already have. More details to come later.

1K® and Platinum members, we're increasing your ability to upgrade by extending PlusPoints expiration dates by six months and expanding Skip Waitlist.

  • This means a six-month extension of any PlusPoints set to expire on or before January 31, 2021.
  • Last year we introduced Skip Waitlist on select flights as a benefit to 1K members, giving you more opportunities to confirm an upgrade request at the time of booking. This benefit will now be available for the rest of 2020 in a significantly expanded selection of long-haul international regions and will have expanded availability in 2021 as well.

We're extending all annual membership and subscription benefits by six months.

  • We want to make sure your benefits are still there when you're ready to start flying again. That's why we're extending purchased United Club℠ memberships purchased directly from United and purchased subscriptions for Economy Plus®, United Wi-Fi℠ and checked bags by six months. You should see this reflected in your MileagePlus account soon.

All electronic travel certificates now have 24 months to be used.

  • If your travel plans have been disrupted, and you have an electronic travel certificate from us for the value of your ticket, you now have two years from the date it was issued to book a new flight, as well as up to an additional 11 months to travel. This includes all currently valid and all new electronic travel certificates issued on or after April 1, 2020.

We have removed some redeposit fees for the rest of the year.

  • We are currently waiving all award redeposit fees for travel through end of May 2020.
  • We are now also waiving all redeposit fees for award ticket cancellations made more than 30 days before departure for the remainder of 2020.

Finally, we'll be making it easier to earn status in 2021 for the 2022 program year. We recognize that getting back to travel will occur at a different pace for different members. Keep an eye out for changes we will make to help you earn status in 2021 for 2022, as we'll share details later this year.

Over the years, you have placed your trust and loyalty in United, and we are honored to do the same for you. We are all in this together.

Status extension to January 31, 2022, applies to all members that met the published criteria of the MileagePlus program in 2019, status match associated with the United/Marriott Bonvoy partnership and status offered as part of a Sales nomination. Status granted from other programs and policies may not apply.

How to change your flight, or cancel and rebook later

By The Hub team, April 04, 2020

To help with the uncertainty around future travel — be it summer vacations, conferences, events and more — customers now have until April 30 to make changes to, or cancel, any travel they have booked through the end of the year without fees. This is in addition to existing waivers already in place which allow customers to change or cancel plans for travel through May 31.If you decide to cancel your flight, you can retain the value of your ticket to be applied to a new ticket without a fee. These electronic travel certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020. You might not see this policy change reflected everywhere right away – we appreciate your patience as we work to make that happen.

Eligible travelers on domestic flights and international tickets can request a refund on united.com or may call our contact centers if their flights have been severely adjusted or service to their destination suspended either due to government mandates or United schedule reductions related to COVID-19.

Certain tickets cannot be changed on united.com or the mobile app, including tickets booked through another airline (if the ticket receipt does not begin with 016). Please contact the original ticketing airline for changes.

Follow the steps below to stay up to date, change or cancel your flight.

Change your current flight:

  1. On the united.com homepage, select "My Trips" and enter your flight information to retrieve your flight.
  2. Select "Change flight" and then "Edit" to make the following changes:
    • Date of travel or destination
    • Add a flight
    • Remove a flight
  3. Select "Continue" and choose a new flight option
  4. Continue through booking to confirm your new flight

Note: The change fee will display as waived, but any difference in fare may apply.

Cancel your flight and rebook later:

  1. On the united.com homepage, select "My Trips" and enter your reservation information to retrieve your flight
  2. Select "Cancel flight"
  3. Confirm flight cancellation
  4. If you have future flight credit, when you return to the reservation, select "Use Future Flight Credit" to shop for new flights and apply the credit towards a new flight.

Canceling or changing an award flight:

When you select "Cancel flight," you will have the option to cancel your award reservation and redeposit the miles or to cancel your award reservation and use those miles for another trip in the future.

*We're currently experiencing heavy traffic to united.com. If you experience an error while trying to change or cancel your flight, please try again later.

Click through the slideshow below for more detailed instructions:

​Start on the United homepage: ​

User can select 'My Trips' on the homepage widget to find and retrieve their reservation.

  • If you're not signed in or you're a guest user, enter your confirmation number and last name.
  • If you are signed in, you can select a trip from your current trips or select the 'Find another trip' link.
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