Rio: A Dream Come True - United Hub

Rio: A dream come true

By The Hub team

Each week we will profile one of our employee's adventures across the globe, featuring a new location for every employee's story. Follow along every week to learn more about their travel experiences.

By HOU Quality Control Aircraft Inspector Rey Sacueza

When I was a schoolboy, I wished and dreamt of visiting Rio de Janeiro. But wasn't sure it would ever happen. Though everything changes when you make a goal for yourself in life and pursue your dream. This dream finally became a reality a few days ago, and I thank United for giving us the opportunity for it to come true.

Colorful steps in Rio

Our journey started when we flew to Rio de Janeiro from Houston, an overnight flight crossing the Gulf of Mexico, the Caribbean Sea, northern South America and part of Brazil. We landed late in the morning and, upon arrival, the adventure began. Everything was smooth, from the airport to our hotel, located in the center of Copacabana beach at the Avenida Atlantica. Along the way, the views were fantastic with both mountains and water in sight, which made me excited.

A few hours after arriving, I was so eager to explore and stroll the streets of Rio, which displayed different mosaic designs on sidewalks. We attended late afternoon mass at the Our Lady of Copacabana church and ate dinner at Marius Degustare, a Brazilian seafood and steakhouse located on the northern end of the beach, a few blocks from our hotel. Here, we drank local beer with our sumptuous meal and went back to the hotel with full stomachs for the night.

Over the next few days, we toured and explored the city with our first stop at the famous Christ the Redeemer (Cristo Redentor) statue, one of the New Seven Wonders of the World. It is located on the peak of the Corcovado Mountain, and there you can experience the amazing view of the city and surrounding area. The statue itself is unbelievable in size, and people from around the world, from all walks of life, come to see it. It is indeed one of the world wonders and an experience of a lifetime just to be there.

Tijuca Rainforest

Next, we went to the Sugarloaf Mountain -- just hop on the cable car to reach the top. Along the way, on display at the Morro da Urca hill, you can see the cable car used in the making of the James Bond movie "Moonraker." At the top, we explored the 360-degree vista and unforgettable views of the Copacabana beach, Christ the Redeemer at the peak of Corcovado Mountain, Macaranã stadium and more. The view is amazing and picture perfect, it could've been a postcard.

We then headed to Macarana stadium, the venue that hosts Brazil's most popular sport, soccer, and where international, national and local games are held year round. We walked the Sambadrome, where samba parades are held during the carnival every year. Tens of thousands of people participate as either spectators or performers during this major event in the city. We also toured the cone-shaped cathedral known as the Metropolitan Cathedral, a major landmark and a masterpiece of modern art. We climbed the Escadaria Selaron, probably the most fascinating staircase in the world, where tiles from around the world were collected or donated for the project and now make up one of Rio's top attractions and touristic spots. The last place we visited on this tour was the Sao Bento Monastery, which is one of the most beautiful architectural complexes in Brazil.

Our adventures continued as we did an early morning hike through Tijuca Rainforest with our guide at the Bom Retiro trail, hiking through narrow trails, towering trees, passing by the waterfall and making our way to the "Pico da Tijuca." At 3,353 feet, it's the highest point of Rio de Janeiro. From this unparalleled vantage point, we enjoyed spectacular views of Rio, Guanabara Bay and other city sights like the Maracanã and Engenhão stadiums and surroundings. On the way down, we passed "Vista Chinesa" from where you can view the Corcovado and Two Brothers Mountains and the other part of the city.

Brazilian dancers

During the evening, we enjoyed an all-you-can-eat feast at a Brazilian steakhouse and washed our food down with the famous local drink caipirinha. Afterward, we experienced the Ginga Tropical, a Brazilian samba and folklore Show, with authentic Brazilian music and dance styles including samba, bossa nova and lambada. We got to experience the vitality of Carnival with dancers, festive costumes, live drumming and rituals from various regions of Brazil.

In search for a hang gliding experience, we took a trip to São Conrado Beach. The launch point is at Tijuca Forest National Park. You glide over the lush, verdant Mata Atlantica (Atlantic Forest) and touch down on the beach of São Conrado. During the glide, you see some of Rio's most famous landmarks such as Sugarloaf Mountain, the Rocinha Favela and the Christ the Redeemer statue atop Corcovado Mountain. It's an unforgettable and amazing experience with a bird's eye view of the city.

United employee and wife on Sao Conrado Beach

After days of exploring and adventures, we wound down with an early walk to one of the most famous beaches in the world, Copacabana Beach. We decided to stay and relax and enjoy the beach, sights and surroundings. At the beach, be prepared to see more skin than clothes – on men and women of all ages! There were also many peddlers trying to sell things to tourists. We swam in the cold water of the Atlantic Ocean and later slept with the sound of splashing waves on the shore. What a wonderful feeling, ending this trip on such a positive tune.

The city of Rio de Janeiro has a lot to offer, and there is never enough time to experience it all, but with the time we had we created a lifetime of wonderful memories in this amazing city.

United Zoom backgrounds for AvGeeks

By The Hub team , April 02, 2020

Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom, a video conferencing tool that many people are using to stay connected.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).

  1. Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
  2. Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
  3. From here select, "choose virtual background" to upload your uniquely United photo.







Working to bring people home – repatriation flights underway

By The Hub team , April 02, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

We have operated more than 56 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 8,000 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

We fly crucial medical equipment for COVID-19 testing

By The Hub team , March 31, 2020

In the midst of mobilizing our cargo operations, our teams at New York/Newark (EWR) and Jacksonville (JAX) stepped in to assist Roche Diagnostics with transporting a vital component for an instrument being used for COVID-19 testing.

The component was stuck at EWR en route to the Mayo Clinic in Florida after another airline's flights were cancelled. A Roche employee contacted us asking for help and, within a few hours, our teams had the piece loaded onto a Jacksonville-bound aircraft, with arrangements in place to deliver it to the Mayo Clinic.

The item we shipped will allow the Mayo Clinic in Florida to process hundreds of COVID-19 tests per day. Mayo Clinic Laboratories has been on the front lines of increasing testing capacity to expedite caring for patients at this critical time and working to ease the burden being felt at test processing laboratories in a growing number of areas.

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