'Round the world with Star Alliance
Celebrating 20 years of Star Alliance connecting the globe
It happened 20 years ago, but David Lipsey remembers it like it was yesterday. August 9, 1997. His wife Dianne's birthday party. He had a surprise for her, one that was sure to make any gift that came before it, or any that would come after it, pale in comparison.
That evening, David led a blindfolded Dianne into the living room of their home in McLean, Virginia, and placed a set of flags attached to a pin into her hand. He helped her spin around a few times for effect, took her gently by the arm and aimed her toward a framed map of the world that had been placed on an easel. Dianne made her way gingerly toward it, the sharp end of the pin feeling around the empty space in front of her, unaware of the wonders that awaited.
Several days prior, David had received a phone call from the senior vice president of marketing at United Airlines with an incredible offer: Two tickets for him and a companion for a round-the-world voyage anywhere that a Star Alliance partner airline flew.
It was the grand prize in a drawing that David had entered as part of the first-ever promotion for the newly established Star Alliance – celebrating its 20th anniversary this year – of which United is a founding member. While he remembered registering his name, in the face of such a reality as winning, he found the news hard to believe.
"At first I was more than a bit skeptical," he recalled, "but after politely hanging up twice and getting two calls back, it finally dawned on me that it actually had happened. It was like being given a magic carpet ride."
Like Charlie Bucket unwrapping the golden ticket, suddenly the Lipseys' wildest dreams were within reach. A poker-faced David managed to keep his excitement a secret until Dianne's birthday, when he sprang it on her in the form of the aforementioned symbolic pin-the-tail-on-the-donkey game.
"We decided that we would go nowhere easy," David said. "We each took a piece of paper and wrote down a place we wanted to see. Dianne picked Nepal, and I had always wanted to visit Cambodia. We had close friends living in Egypt, so that was an easy addition. In the end, we built the trip around those three stops."
The two seasoned travelers wanted to use the once-in-a-lifetime opportunity to connect with other cultures on deep level. For the next year, David and Dianne immersed themselves in the art, culture and history of their selected destinations. They studied with the curator of Southeast Asian art at Washington, D.C.'s Sackler Museum in preparation for their Asian stops and located guides, fixers and professional itinerary planners to help them navigate the other out-of-the-way locales where they would soon find themselves.
They also commissioned a series of small, glass globes from artist Josh Simpson, each one inscribed with the words "D and D go around the world, XI/XII 1998," with the plan to leave them in the distant places that called to them, hidden away for future discovery by other seekers.
In November 1998, they departed Washington-Dulles International Airport on a United 747 for the first leg, destined for Cairo, Egypt. Over the next two months, they would go from Cairo (with a side trek into Syria) to Hong Kong to Phuket, Thailand, to Siem Reap, Cambodia, back to Bangkok, Thailand, to Katmandu, Nepal, ending in Auckland, New Zealand, before returning to McLean.
"So – what was the best part?" It's the question David and Dianne have fielded more than any other over the past two decades. David answered me philosophically, reflecting on the virtues of each place and looking at the entire trip as a series of revelations.
He described touring the Egyptian desert with a Bedouin guide, stopping at St. Anthony's, a Coptic monastery, where an English-speaking monk talked with them about the spiritual illumination that travel begets. Similarly, at a Buddhist temple in northern Thailand, a priest took David and Dianne aside and, without knowing who they were or why they were there, spoke of the blessings that accompany wanderlust.
In Nepal, they trekked the Himalayas in search of a place where all roads end. In Hong Kong, they searched out fortune-tellers and traditional healers at a centuries old Chinese healing complex. Finally, David and Dianne spent the last few days of December 1998 at a hillside resort near Auckland. "The last week was a week of recovery and reflection," he said, "and of being in awe of what we had seen and done over the past two months. We landed back in Washington, D.C., on New Year's Eve; what a way to end one year and start a new one."
To this day, David credits United for giving him and Dianne the gift of stories that still draw a crowd at any cocktail party, and he's happy to tip his hat to the airline's employees whenever he gets the chance.
"I never get on airplane without saying thank you to the staff taking care of me. I think this trip helped me understand the complexities of travel, and I never underestimate that."
In the years since their landmark trip, David and Dianne have continued to travel extensively, exceeding 100,000 miles annually and remaining loyal to United and its Star Alliance partners. And the wisdom earned on their around-the-world adventure still guides them.
"That trip was something that you reflect upon for the rest of your life," David said. "It reinforced in me the desire to always keep looking and to try to create an ongoing conversation with the world around me."
Maybe, like David and Dianne, your wandering spirit is in search of something more than the average getaway. If so, Star Alliance offers its "Round the World Fare," with access to 1,300 destinations in 191 countries. Visit the site and begin building your own adventure.
Jessica Kimbrough, currently Labor Relations and Legal Strategy Managing Director, will take on the new role of Chief Diversity, Equity and Inclusion Officer Managing Director.
Jessica assumes this new and expanded position to focus on global inclusion and equity as part of our enhanced commitment to ensure best practices across the business to strengthen our culture.
In this role, Jessica will be responsible for helping United redefine our efforts on diversity, equity and inclusion – ensuring that our programs and approach are strategic, integrated and outcome-oriented, while we continue to build a culture that reflects our core values. She will report to Human Resources and Labor Relations EVP Kate Gebo.
"Jessica's appointment to this role is another critical step our executive team is taking to ensure diversity, equity and inclusion remains a top priority at United," said CEO Scott Kirby. "Given her drive, experience and commitment to champion collaboration and allyship among our employee business resource groups, she is uniquely qualified to take on this position and I look forward to working closely with her."
As Labor Relations and Legal Strategy Managing Director, Jessica worked closely with senior management to create and maintain positive labor relations among our unionized workforce, providing counsel on labor litigation, negotiations, contract administration, organizing issues and managing attorneys who represent United in labor relations. Previously, she served as Labor and Employment Counsel in our legal department.
Jessica has a passion for creating a pipeline of diverse lawyers and leaders, and was honored as one of Chicago Defender's "Women of Excellence" for excellence in her career and civic engagement in 2017. She currently serves as President of uIMPACT, our women's employee business resource group.
Jessica's new role is effective immediately.
By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.
United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.
Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.
A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.
United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.
A message from UNITE, United Airlines Multicultural Business Resource Group
Fellow United team members –
Hello from the UNITE leadership team. While we communicate frequently with our 3,500 UNITE members, our platform doesn't typically extend to the entire United family, and we are grateful for the opportunity to share some of our thoughts with all of you.
Tomorrow is June 19. On this day in 1865, shortened long ago to "Juneteenth," Union soldiers arrived in Galveston, Texas, to announce that the Civil War had ended and all enslaved individuals were free. For many in the African-American community, particularly in the South, it is recognized as the official date slavery ended in the United States.
Still, despite the end of slavery, the Constitutional promise that "All men are created equal" would overlook the nation's Black citizens for decades to come. It wasn't until nearly a century later that the Civil Rights Act (1964) ended legal segregation and the Voting Rights Act (1965) protected voting rights for Black Americans. But while the nation has made progress, the killings of Ahmaud Arbery, Breonna Taylor and George Floyd have made it undeniably clear that we still have a lot of work to do to achieve racial parity and inclusion.
Two weeks ago, Scott and Brett hosted a virtual town hall and set an important example by taking a minute, as Brett said, "to lower my guard, take off my armor, and just talk to you. And talk to you straight from the heart."
Difficult conversations about race and equity are easy to avoid. But everyone needs to have these conversations – speaking honestly, listening patiently and understanding that others' experiences may be different from your own while still a valid reflection of some part of the American experience.
To support you as you consider these conversations, we wanted to share some resources from one of United's partners, The National Museum of African American History and Culture. The museum will host an all-day Virtual Juneteenth Celebration to recognize Juneteenth through presentations, stories, photographs and recipes. The museum also has a portal that United employees can access called Talking About Race, which provides tools and guidance for everyone to navigate conversations about race.
Our mission at UNITE is to foster an inclusive working environment for all of our employees. While we are hopeful and even encouraged by the widespread and diverse show of support for African Americans around the country – and at United - we encourage everyone to spend some time on Juneteenth reflecting on racial disparities that remain in our society and dedicating ourselves to the work that still must be done to fight systemic racism. By honoring how far we've come and honestly acknowledging how far we still must go, we believe United – and the incredible people who are the heart and soul of this airline - can play an important role in building a more fair and just world.
UNITE (United Airlines Multicultural Business Resource Group)
Together, we are facing an unprecedented challenge. United Together, we rise to meet that challenge.
Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris® seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom and Microsoft Teams, video conferencing tools that many people are using to stay connected.
So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).
To use on Zoom:
- Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
- Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
- From here select, "choose virtual background" to upload your uniquely United photo.
- Start by downloading your favorite United image to your computer. Just click "download" in the bottom left corner of the image.
- If you're using a PC, copy the image you want to use into this folder:
- C:\[insert your device user name here]\AppData\Microsoft\Teams\Backgrounds\Uploads
- If you're using a Mac copy the images to this folder on your computer:
- /users/<username>/Library/Application Support/Microsoft/Teams/Backgrounds/Uploads
- If you're using a PC, copy the image you want to use into this folder:
- Once you start a Teams meeting, click the "…" in the menu bar and select "Show background effects" and your image should be there
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This is why we fly.
20 UCSF Health workers, who voluntarily set aside their own lives to help save lives, are on their way to New York City.
We are humbled by your selfless sacrifice.
In celebration and appreciation of all first responders and essential workers. 👏🏻👏🏼👏🏽👏🏾👏🏿
This is the story of Jason and Shantel. You see, Jason and Shantel love each other very much. They also love traveling and they love the classic Adam Sandler film, The Wedding Singer.
It all began when Jason reached out to United's social media team, hoping for assistance with his upcoming plan to propose. Some phone calls and one borrowed guitar later, the stage was set for Jason. Put all that together, mix in some helpful United employees and, voila, you have a truly memorable marriage proposal. Congratulations to this fun-loving and happy couple, and here's to many more years of making beautiful music together.
A big thank you to Chicago-based flight attendants Donna W., Marie M., Karen J. and Mark K. for making this proposal come to life.