United Partners with Saks Fifth Avenue - United Hub
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Redefining luxury and comfort in the sky: United partners with Saks Fifth Avenue

By The Hub team, April 04, 2017

Upon stepping into a United Polaris® first or business class cabin, it's easy to pick out the luxurious details of this new inflight premium service, but what one may not notice immediately is the thoughtful planning that went into designing a world-class experience with sleep at the forefront. Having conducted over 12,000 hours of sleep research involving more than 350 customers and 50 employees, we analyzed and identified what mattered most to our customers and which aspects of the experience would help promote the best sleep in the sky. From the lie-flat seats to custom bedding and sleep-focused amenities, we imagined a space that exudes comfort and luxury.

United Polaris bedding

Finding the right partner

Reimagining the international premium cabin experience also meant teaming up with the right partners to bring our vision to life. The partner that came to mind, a brand that exemplifies the United Polaris experience, was none other than Saks Fifth Avenue. Having set the bar for unparalleled luxury and service in the fashion space, Saks was a natural fit.

A first of its kind, our partnership with Saks brings comfort and style to our sleep focused amenities.

"Part of Saks' mission is to connect with customers by creating experiences that reach beyond the four walls of its stores," said Kathleen Ruiz, SVP Media and Development for Hudson's Bay Company — Saks Fifth Avenue's holding company. "With that in mind, we are especially proud to be part of this first-of-its-kind collaboration with United, which allows us the perfect opportunity to extend the Saks brand and its signature service from runway to runway."

Along with partnering on our sleep-focused amenities, Saks also provided training to 26,000 flight attendants, led by SVP and Store Director John Cruz. During the training, Cruz focused on the commonalities between exceptional service in his stores and going above and beyond in the sky. From quality materials to a timeless design and sublime presentation, Cruz shared the building blocks of the Saks hospitality model and trained flight attendants on Saks' service principles.

New United Polaris Business class seats

Comfort meets functional style at 35,000 feet

Once on board, customers will enjoy plush bedding designed by Saks specifically for United Polaris. A choice between two different blankets — a quilted duvet and a lighter throw blanket — provides customers with temperature-controlled options throughout their journey. In addition to the blanket options, customers will also enjoy Saks pillows provided at their seats. The products are not only luxurious, but also highly functional. Each item underwent rigorous testing, including multiple rounds where food and beverage items were spilled on the bedding, in both a dining room and work station environment.

"When we designed the Saks Fifth Avenue bedding collection for United Polaris, which was more than a year in the making, we set out to create the most luxurious sleep experience in the sky," said Ruiz.

Saks products will be included on long-haul international flights worldwide, as well as premium transcontinental flights between New York/Newark and Los Angeles and San Francisco and all long-haul flights to Honolulu. In total, Saks products will be featured on over 120,000 United flights per year to destinations ranging from Sydney to Scotland, Dublin to Delhi and Beijing to Buenos Aires.

To experience Saks and United Polaris first hand, visit United Polaris or use the United app to plan your trip.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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