San Antonio's Fantasy Flight fairy - United Hub

San Antonio's Fantasy Flight fairy

By The Hub team, December 08, 2017

Thirty years ago, San Antonio-based Lead Customer Service Representative Beth Reininger was asked by a colleague to help with San Antonio Airport's Fantasy Flight. Thirty years later, Beth has 30 Fantasy Flights under her belt, and a whole lot of love for all the kids she's met throughout the years.

"I come back every year for the kids. It's always been about the kiddos and making sure we give them memories that they will cherish forever," said Beth.

During her first few years as a volunteer, Beth couldn't make it through the event without getting sad, but with time, she learned to remember there's something to celebrate. "Their being here means they got another day, and that calls for a celebration of their lives."

All the kids hold a special place in Beth's heart, but there's one in particular whom she looks forward to seeing every year.

Sixteen-year-old Samantha has been attending San Antonio's Fantasy Flight for the past 12 years. After being diagnosed with stage IV brain cancer at the age of three, Samantha's family didn't imagine they'd be coming back to the event over the next 12 years.

"It's truly a miracle. I don't know what God's plan is for Samantha but he would never have let me keep her this long if he didn't have a plan," said Samantha's mom, Dulce Muckleroy. "I want United to understand what an amazing gift they're providing these kids, some of whom will never get a chance to leave their hometowns, let alone get on a plane, by putting on such a wonderful event for them."

Although, remarkably, now in remission, Samantha has never been able to grow hair. Despite what some would find embarrassing, she proudly embraces her bare scalp.

"She refuses to wear a wig because she says her bald head is a sign of courage," said Beth. "She's such an incredible young girl and an inspiration to me. Every single year, I look through the list to see if she's coming, because she gives us all hope that you can be a fighter and a survivor."

Beth Reininger with an employee dressed up as a clown.

Although Beth has taken the role of coordinating the event each year, it takes many helping hands to create this unique and memorable experience for the kids – between decorating, purchasing presents, arranging food, gathering volunteers and much more, it's quite the team effort.

Thankfully for Beth, she has rock star volunteers in Houston-based Flight Attendants Janet Sweeney and Heather Graham and Houston-based 737 Captain Vern Robinson, who each volunteer to be part of the crew on San Antonio's Fantasy Flight, in addition to putting in time well before the event as preparations unfold.

"It really does take a village to pull this off, and there's no way I could do any of this without the help of all of the volunteers who put so much time and effort into this. Everyone's dedication is admirable," said Beth.

Despite the countless hours of hard work, the day of the Fantasy Flight is always Beth's favorite day of the year.

"For just a few hours, the kids, along with their parents and siblings, get to experience the magic of our winter wonderland," said Beth. "We give them an escape, and if their pain and worries go away for just those few precious hours, it makes it all worthwhile."

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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